Citrus Payment Solutions Complaints & Reviews

Address: Chennai, Tamil Nadu

I booked air ticket thro air india express and the payment was done through citrus payment gateway. The details are as under:
Payment of rs. 15048.80 for citrus-[protected]/ air[protected]/thru net banking ref: [protected] dated[protected] indian bank. But the payment not reached the airlines. Kindly do the needful and pass on the payment.
A reply will be highly appreciated.\

Raghothaman

Jul 1, 2019

Complaint marked as Resolved

Verified Support

May 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have paid nashik muncipal corporation property tax online from website propertytax. Nmctax.in for index no. 70402276, of rs. 1937.00, using my icici bank debit card on 24 may 2019.
The amount of rs. 1937 was debited from my account.
The bank ref no. Is min/citruspay p/[protected]/213794
/
This payment is not reflected on the said property tax website.
Where did the payment go?
Kindly help me recover the payment from the citrus payment company.

Jun 24, 2019

Complaint marked as Resolved

Verified Support

May 24, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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P

PraveenGaikwad

from Nashik, Maharashtra

Jun 15, 2019

The Above mentioned Property Tax is now reflected as Paid.
Thank you.

Reply

A

Anil201988

from Powai, Maharashtra

Oct 21, 2020

I have paid nashik muncipal corporation property tax online from website propertytax. Nmctax.in for index no. 10700181, of rs. 156.00, using my icici bank debit card on 21 oct 2020.
The amount of rs. 156 was debited from my account.
The bank ref no.[protected]
Mun/nash[protected]

This payment is not reflected on the said property tax website.

Reply

Citrus Payment Solutions Customer Care's response, Oct 23, 2020

Verified Support

Hi!

Apologies for the inconvenience.

As checked, this is a successful transaction via Citrus transaction id OL4851821346895013275 and source transaction id 012010033529897 at our end.For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly get the status at their end.

Regards,
Team Citrus

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Address: Rangareddy, Andhra Pradesh, 500072

I have made payment from google pay to sundirect via citrus. Amount got debited from bank and google pay shows transaction succesful but however amount did not got credited in my sundirect account.
Please help in transferring the amount to sundirect or refund to my gpay account.

Amount i paid is for annual subscription.

Amount : 2859 rupees
Mode : google pay
Ph no : [protected]

Let me know if any further details are required.

Thanks in advance.

+1 photos

May 24, 2019

Complaint marked as Resolved

Verified Support

May 23, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu..in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

U

Uday Puttu

from Delhi, Delhi

May 28, 2019

Dear Sir /madam I make recharge of sun direct smart card but amount was deducted and recharge is not activated.please Activate... The amount was 1129.

sun direct recharge failed money debited - Comment #3444558 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, May 28, 2019

Verified Support

Hi Nishikant,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi
I made my sundirect recharge of 199₹ two times in total 400₹ via phonepe... On 16&20 the may but i didn’t get neither tv subscription nor repay... Its my second time problem with citrus pay...
I need a quick resolution for this problem...
Please kindly refund...
I attached the photo of my transaction... I would like to get refund...
Don’t make us costumers to blame on u agency...
Expecting a fair refund... Thank you

+3 photos

Jun 26, 2019

Complaint marked as Resolved

Verified Support

May 21, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

May 21, 2019

Updated by Lekhababu 1.citrus solution pvt ltd, [protected]@axisbank
2.see in the picture given above
3.16th may 2019-199₹, 20th may 2019-199₹
4.phone number-[protected]
5.upi -[protected]@ybl

Verified Support

May 23, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 625107

Hi,

I made a recharge through corporation bank via google pay to citrus solutions for the amount rs.329. The amount was to recharge with sun direct but the dth service say no payment has been credited. I need a quick resolution on this.

Time and date: 19th may 2019, 3.32 pm...

Payment to: sun direct for tamil dpo 3 pack..

Google transaction id: cicagkdk06gkgq

Upi transaction id:[protected]

Jun 25, 2019

Complaint marked as Resolved

Verified Support

May 21, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

P

Paili Mahesh Goud

from Delhi, Delhi

May 21, 2019

I paid an electricity bill through airtel payments bank. It was successful in airtel payments bank. But showing pending at electricity bill desk and my unquie service number is[protected] and my transaction id [protected] please solve my issue i made payment airtel.in on Apcpdclob. Try to solve my issue

recharge to sun direct not made - rs 329... - Comment #3438195 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, May 21, 2019

Verified Support

Hi Mahesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

R

Ramesh Siddavatam

from Mumbai, Maharashtra

May 21, 2019

I recharges the sun DTH Rs .591 three months pack 18 Apr 2019 at 8:55 pm
with Tez app amount has deducted but not recharged

recharge to sun direct not made - rs 329... - Comment #3438250 - Image #0

recharge to sun direct not made - rs 329... - Comment #3438250 - Image #1

Reply

Ramesh Siddavatam's reply, May 17, 2019

So please send my money return my bank account by tez app

Citrus Payment Solutions Customer Care's response, May 21, 2019

Verified Support

Hi Ramesh,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sanam Suresh Naidu

from Delhi, Delhi

May 21, 2019

I have recharged my sun direct dish via Sun Direct app on 18/05/2019 but my sun direct is not recharged
My UPI Transaction ID:[protected]
And my sundirect smart card
number:[protected]

recharge to sun direct not made - rs 329... - Comment #3438926 - Image #0

recharge to sun direct not made - rs 329... - Comment #3438926 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, May 21, 2019

Verified Support

Hi Sanam,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sai Vinoth

from Mumbai, Maharashtra

May 21, 2019

Phonepe to sundirect 199 package amount transection is done but not activate chennels

recharge to sun direct not made - rs 329... - Comment #3438964 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, May 21, 2019

Verified Support

Hi Sai,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Sai Vinoth

from Mumbai, Maharashtra

May 23, 2019

My mobile number [protected]
Name : vinoth
Phonepe ubi id : [protected]@ybl
Mail id : [protected]@gmail.com
Bank name : bank of Maharashtra
Transection detail
Transection id : AXI924f025da88d4ab28bda3833e744e9cb

recharge to sun direct not made - rs 329... - Comment #3440927 - Image #0

Reply

Sai Vinoth's reply, May 22, 2019

Sundirect 199 package pay to phonepe from my id 9025092081@ybl to citruspay@axisbank but not activate

Citrus Payment Solutions Customer Care's response, May 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Rs 1125/- was debited from my federal bank account for payment of 6 months sun direct dth charges for my smart card number xxxxxxx8797 through citrus payment solutions. The amount is not yet credited to my sun direct account. The transaction was done on 19-may 2019 at 1.44pm through my google pay account. Please do necessary action to get my sundirect get recharged as early as possible. Its very urgent!!! Or else please transfer the amount back to my bank account.

Jun 22, 2019

Complaint marked as Resolved

Verified Support

May 21, 2019

Citrus Payment Solutions Customer Care's response Hi Geethu,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

A

Anand the Boss

from Bengaluru, Karnataka

May 21, 2019

I have recharged my Sun Wallet for Rs 329, the amount got deducted from my account but DTH has been recharged, so I kindly request to refund the amount immediately
UPI transaction ID[protected]

Reply

Citrus Payment Solutions Customer Care's response, May 21, 2019

Verified Support

Hi Anand,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hello sir..

My mother's account was debited with rs 9888/- on 15th may 2019 and the transaction was not initiated by me. She received a call asking for debit card details and after some time, she received a message of rs 9888 debited from her account. Please help me regarding this transaction.

Transaction date[protected]
Transaction amount - rs 9888/-
Transaction number - othpg[protected]

Jun 30, 2019

Complaint marked as Resolved

Verified Support

May 18, 2019

Citrus Payment Solutions Customer Care's response Hey,

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus

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I had recharge my sundirect wallet with 200 rs but my wallet was not updated please refund my money or update my wallet. You are using very worst servers it debit money automatically but it was not updating money. Please make it fast urgent. Please please do something to refund money or remove your partnership from sundirect dth. Please accept my request.

+1 photos

Jun 17, 2019

Complaint marked as Resolved

Verified Support

May 13, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 636007

Rs1059/was debited to my icici bank account for payment of 6 months sun dth charges for my smart card no:[protected] through citrus payment solutions. Though it is more than a week the amount has not been credited to my sun dth account.. Kindly verify and see that my amount is credited to my sun dth account. Or else see to that it is transferred to my bank account.

Jun 12, 2019

Complaint marked as Resolved

May 11, 2019

Updated by Ramakrishnan Lakshmanan Payment was made out of my ICICI Bank account on 08/05/2019

Verified Support

May 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

G

gaurav17792

from Mumbai, Maharashtra

May 15, 2019

10000 rs were debited from my account using my SBI debit card on 09/05/2019 around noon. I am hereby sharing my card details with you
Sbi debit card : [protected]
Account no : [protected]
Mobile no from which fraud call received : [protected]
My mobile no ; [protected]

Reply

Citrus Payment Solutions Customer Care's response, May 16, 2019

Verified Support

Hi Gaurav,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,

Team Citrus

R

Ramakrishnan Lakshmanan

from Coimbatore, Tamil Nadu

May 16, 2019

RS 1059=debited from my ICICI Bank account on 08/05/2019 but it is not credited to my Sun Dth account No [protected].
Kindly resolve or pay back.

Reply

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I recharged for rs. 211.00/- on 9th may 2019 through googlepay upi (Upi transaction id:[protected] and the amount has been received by citrus solutions pvt ltd, but my sun direct account (Cdsn no. [protected]) has not yet been updated with the amount that i have recharged.

Please attend this issue as soon as possible and help me get the right value for my money.

+2 photos

Jun 12, 2019

Complaint marked as Resolved

Verified Support

May 12, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Citrus Support Team

View replies

D

Dsk8515

from Vijayawada, Andhra Pradesh

May 15, 2019

Payment of property tax in GHMC ( Hyderabad) done through but not updated on their side . My money got debited and orderid also generated but payment not done from gateway.

Reply

Citrus Payment Solutions Customer Care's response, May 16, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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We had made online payment for my airtel mobile number: [protected] on 29th april 2019 for rs. 605. The payment reference is "inb/[protected]".

I am receiving continuous calls from airtel that they have not received the payment and they have debarred my mobile services.

Kindly do the needful to ensure that the payment reached airtel immediately.

Please call me at [protected] if you require any details.

Jun 10, 2019

Complaint marked as Resolved

Verified Support

May 10, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

E

Eagle Vijay

from Mumbai, Maharashtra

May 15, 2019

Yesterday I transfer the amount for sundirect through citrus solution Pvt Ltd the amount does not credited to our sundirect account .but the amount is debited from my bank account

payment not done to the service provider - Comment #3432918 - Image #0

payment not done to the service provider - Comment #3432918 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, May 16, 2019

Verified Support

Dear Vijay,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Sir,
On[protected], i have made 2 payment for rs.25/- from my canara bank net banking. (Account no.[protected] ifsc code cnrb000379). But only one has reflected till date.

Details are given below:

Citruspay-[protected]-clientcode - for rs.25/-
Citruspay-[protected]-clientcode - for rs.25/-

Pls. Do the needful to debit one payment to my account.

Jun 12, 2019

Complaint marked as Resolved

Verified Support

May 10, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

P

Pavan Potteti

from Delhi, Delhi

May 15, 2019

I had recharged my sundirect wallet with 200rs please update my wallet or refund my money

payment made for rs.25 to sun dth - Comment #3433336 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, May 16, 2019

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

M

Mohandas Meleppat

from Ernakulam, Kerala

May 15, 2019

Sun direct dth recharge for a sum of RS.1259/ made vide UPI. ref. No.[protected] on 25.04.2019 is not credited till this date. Sun direct smart card No. [protected]. Today IAM recharged my dth from federal bank net banking. So credit back the above amount Rs. 1259 to my account. Thanking you. Mohandas.

Reply

Citrus Payment Solutions Customer Care's response, May 16, 2019

Verified Support

Dear Mohandas,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Hyderabad, Hyderabad, Telangana, 500008

I hav recharged 6 months pack for sundirect (1131) through google pay.
The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

May 12, 2019

Complaint marked as Resolved

Amount got reverted to my account on MAy 10th

Verified Support

May 10, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

May 12, 2019

Updated by Naresh Kumar Konda Amount got reverted to my account by Citrus team.
Thanks

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Address: LUCKNOW, Lucknow, Uttar Pradesh, 226024

Sir
I have made on line payment rs.26780/- through axis bank on account of bharatkosh.gov.in for the purpose of of central governmnt scheme but the challan is not showing so please take the action on urgent basis.

Transaction ref. No. [protected] dtd. 23.04.2019

So please can send email : [protected]@gmail.com
Or
Mobile [protected]

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Address: 1307 a Sri vaari swagath apts, 7th cross street, Chennai, Tamil Nadu, 600099

Hi,
On 26th april 2019, i made a purchase of movie ticket online from s2 cinemas site. The ticket amount was rs.1090.8. At the time of booking.. After the payment being processed the site said session expired... So i had to go for second time payment and it successfully processed the amount. Later when i checked my axis bank account i found that the money was debited twice. Please reverse the excess amount that have been deducted from my account. Thanks jayanthi

Jun 16, 2019

Complaint marked as Resolved

May 07, 2019

Updated by Jayanthipk When I checked the Axis bank they gave the PRN NO for my transaction as [protected] which was successful

Verified Support

May 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Axis Bank Customer Care

from Pune, Maharashtra

May 7, 2019

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.

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Address: #32,9TH CROSS ,I P NAGAR,PEENYA 2ND STAGE,LAGGERE, BENGALURU-560058, 560058

I have recharged rupees 2199 on 5/05/2019 through phonepe and the amount is been debited from my account by citruspay. Now the problem is the even after 2 days amount which was debited from my account is not credited to my sundirect customer account.
So, please find a solution regarding this issue or else return back the amount that is been debited from me as soon as possible

+1 photos

Jun 12, 2019

Complaint marked as Resolved

Verified Support

May 08, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Room no. 103,Police Head Quarter, Nigam Vihar, Shimla, Himachal Pradesh, 171002

Sir/madam,
A cyber crime has come to our notice in which debit card was hacked & hacker made online fraudulent transactions.in this regard, for further inquiry, kindly provide detail of fraud user (Such as user id, name, ip address of system, with date & time etc.) who has made fraud online transactions through citruspay kotak on the basis of information given below: -
Debit card transaction id date amount
[protected] [protected] 04.05.2019 39, 999/-
[protected] [protected] 04.05.2019 29, 999/-
You are directed to stop this transaction immediately and refund the fraudulent amount to the card holders account under intimation to this office.

Jun 12, 2019

Complaint marked as Resolved

Verified Support

May 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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One online payment is failed and it is not refunded to my account.3/05/2019 i do sun direct recharge of package rupees 210 through this citrus payment solution portal and it failed due to some technical issue and i can't reach the source also there is no mistake happen from me. And i attached the payment details below. So i request kindly do the needful.

Jun 10, 2019

Complaint marked as Resolved

Verified Support

May 06, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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N

Nid Hee Sh

from Muluppilagadu, Kerala

May 4, 2019

Payment details is showing below

online payment error - Comment #3424316 - Image #0

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Citrus Payment Solutions Customer Care's response, May 6, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

K

Kalyan1866

from Mumbai, Maharashtra

May 8, 2019

In sundirect page I want to recharge it redirected to your page I have transferred money to you account but you didn't recharged you need to return back my money rs322

online payment error - Comment #3427547 - Image #0

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Citrus Payment Solutions Customer Care's response, May 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further-

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Sir,
One transaction through citrus merchant on 8/1/2019 to nios fee paid was failed vide ref. Igafdknyi7 but yet not refund to my account.
Secondly on 2/5/2019 when i lodged a complain regarding above matter one fraud caller identity given as citrus executive told me to refund the amount rs. 510 to my mobikwik wallet by mob. No. +91 [protected] and after share my otp he fraudulently looted my wallet balance of rs. 500 + 50 + 510.
Kindly take necessary action against the fraud caller and please refund my wallet balance to my wallet or account.

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Address: katankulathur, srm university, 603203

I was made online payment of my hp gas consumer no 624281 on 28th november 2018, refill charges rs.978.52 through the link http://ezpay.hpcl.co.in//ezypay//h//[protected] from my sbi internet banking.
Payment was failed but the amount rs. 978.52 was debited from my sbi account. I raised a complaint to sbi and they are telling it was credited to merchant and till date it was not credited back in my account. I got gas by paying...

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Citrus Payment Solutions Complaints & Reviews

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Citrus Payment Solutions reviews & complaints page 89

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