Citrus Payment Solutions Complaints & Reviews

I have done recharge through the sun direct mobile application, My sundirect smart card number is [protected], but issue is the payment was successfully done but the recharge failed, and it's not reflect on my sundirect account, please solve this issue as soon as possible or else refund my money back

Please stop transaction done through SBI debit card ending with 8677, this is fraud transaction

Please stop online transaction sbi debit card ending with 8677, this is fraud

Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Dear sir,
I had done a payment of my dth through you using my UPI. But my dth service provider haven't yet received any amount. So kindly help me to get rid of this issue as soon as possible.I had done my recharge on Saturday evening 27th of April 2019.
I am attaching the payment confirmation.

Please stop transaction of Rs.19900 done with SBI debit card ending with 8677

Dear Mr. Dhiman,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
 

I recharged an amount of 212 to my sun dth of smart card no:[protected] through your gateway the money were debited from me but it was not recharged. The transaction Upi ID :[protected]
the transaction was done from Google pay to [protected]@axisbank. Pleasee kindly look into it this issue.

Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest.
Please do not share your account details or any personal information on any public platform like Facebook, Twitter, Google, etc for security reasons. We request you to delete this post immediately and DM your query excluding such details to enable us to assist you. Bank will not bear any responsibility for the confidentiality of details shared with us through Twitter / Facebook. Further, Axis Bank does not ask for personal security details related to your Internet banking or phone banking passwords, OTP, PIN on the email, phone or otherwise.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

On 12th April i did a payment to yamuna expressway authority through internet banking my payment of Rs. 49875 got deducted from bank but authority has not recieved it. my transaction is clearly showing payment transferred to citrus payment solutions Ref. No. [protected]IGAFXFMRRO dATE : 12TH APRIL 2019,

I recharge 211 rs in the beginning of recharge completion means channel are in starting position of sun DTH it's not recharged it's very hopeless company sundirect and citrus

On 12 April the transaction amount (Rs 3164) was made to ghmc which got failed but the amount is deducted with the transaction ID as [protected] through ICICI Bank.
I want the refund for the amount for the amount as it is unsuccessful from GHMC

TX id[protected] i will payment my property tex bill to bhavnagar municipal corporation vai net banking payment debited on my account but bill payments not succes

Dear sir I have recharged RS 265 through sundirect app on[protected] amount was deducted but it's showing insufficient balance in your DTH. I call to sundirect customer care service they told to wait three hours still it's not working. Please check whether problem was resolved or not.

Thanks and regards
Mohankumar

I have plan a journey to Delhi on18.4.19 am booking on line at 7pm in that transaction RS1253 has been deducted by Citrus clearly mentioned by that SMS money has been deducted so plz refund my amount deducted from my ICICI account as earlyest.

I Akhilesh Kumar Dubey has initiated a transaction to book air ticket between Ranchi to Patna via JetPrivilege.com
Payment from my HDFC bank Account of Rs 885 has been deducted but air ticket was not generated with reason no internet connection.kindly reimburse my payment amount.

Please find sir

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at
[protected]@payumoney.com via email to assist you further -

• PayU payment ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU