Citrus Payment Solutions Complaints & Reviews

Address: Ernakulam, Kerala, 682037

Dear sir,
I have done transaction for my sun direct account Rs.154 through google pay
from my HDFC bank account.
Transaction ID[protected]
On - 15 april 2019, 10.11 am
today is 3rd day of transaction.
more channels are missing and i have to add this amount in to my dth account. i have contacted sun direct customer care and as per their system they said within 3 hrs the amount should reflect in to account, but you says to wait 3 days. its very cruel. in future i will not use this citrus for transaction and i will not suggest any body if this problem not resolved as soon as possible
So please do the needful as soon as possible. its an emergency.

Regards
Murali krishnan N

Jun 9, 2019

Complaint marked as Resolved

Verified Support

Apr 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 422002

Dear sir,
I made an online payment to nashik municipal corporation house tax online and the payment was cut from my acccount for rs 2138 and the transaction id is igafyfbyf3 at 11.05 hrs today on 17 april.
The amount is not showing to be credited in nmc hose tax account and a receipt is not generated where as i got a message from sbi saying amount got deducted from my account.
Pl help asap

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 18, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Hi,

I made a payment to ghmc regards to my property tax via ghmc app. The app used citrus gateway and the payment was made using google pay. The payment went through sucessfully from google pay but did not reach ghmc and i did not receive any receipt too. The uip transaction id is[protected]. Can the payment be reverted and refunded to passed to ghmc so that i get my property tax payment receipt.

Regards,
Srivatsav meda

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

A

Arul Kumar S

from Bengaluru, Karnataka

Apr 15, 2019

I have recharged my sun direct dth account number using citruspay. Hence amount deducted from my bank account. But amount not credited in to my sun direct app.

Please find the attached file

property tax payment not passed to ghmc - Comment #3405731 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 16, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

B

basu5

from Nadapuram, Kerala

Apr 16, 2019

Recharged amount not created to beneficiary account

Reply

R

Ranjanim

from Mumbai, Maharashtra

Apr 16, 2019

Recharged for sundirect today morning through Google pay still account not activated checked with my end as it's successful it's pending with you kindly check and update

Reply

Citrus Payment Solutions Customer Care's response, Apr 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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3 Comments

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I recharged rs:199 into my sun direct (Dth) through your website on 14/3/19 by google pay system (Idbi bank).

But my sun direct not recharged successfully. Pls recharge my sun direct dish or pls refund my cash.
I believe you, take a corrective action.

Ph:[protected]
Amount:199
(Transaction details attached file)

+1 photos

May 20, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Verified Support

Apr 16, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

A

Arun B Nair

from Hosakote, Karnataka

Apr 15, 2019

I have done recharge for 210/- (malayalam DPO 1 pack) for SUN DIRECT through its website. The payment was done from GOOGLE pay through the sun direct website on 11/04/2019.
I have contacted google pay and they have confirmed the payment done. But the recharge pack is not activated. I request to refund back the money as soon as possible.

unsuccessful recharge of sun direct dth - Comment #3405859 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 16, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 600052

Hi,

As i paid 554 recharge for my sundirect through citrus pay solution on12 april 19 but till now it is not processed. Those two days im struggling a lot to get my recharge and kindly tell me the reason why it was taking too long to process. If my recharge is not done means please refund my amount. So kindly solve this problem as soon as possible and here i attached my transaction detail below.

Regards
Vinupriya

+1 photos

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 14, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

Rasil

from Ernakulam, Kerala

Apr 14, 2019

I am also facing same issue.citrus pay has no customer care contact.

payment is not processed - Comment #3404808 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 15, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

J

jagga1986

Apr 16, 2019

I Recharged sundirect dth 331.00 through phonepe upi payment but amount debited from bank not credit to d2h whare is my amount.
transaction id : AXIbb91d38300d340a5ba4392fb74e99851
mob no :[protected]
dth no: [protected]
transaction payment id: P1904052200234691775292
Utr No:[protected]
pls refund fast

Reply

Citrus Payment Solutions Customer Care's response, Apr 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Chennur, pin: 504201 H.no:14-20/1, 504201

I have done recharge for 212/- (Telugu dpo 1 pack) for sun direct through its website. The payment was done from google pay through the sun direct website on 12/04/2019... 7:44:13 am

Upi transaction detail[a/c [protected]],
Bank - state bank of india,
Upi id- [protected]@oksbi
Google transaction id - cicagkckxk-sbw

I have contacted google pay and they have confirmed the payment done. Please resolve this issue...

+3 photos

Apr 16, 2019

Complaint marked as Resolved

Email: [email protected] Phone: 9000462443

Apr 13, 2019

Updated by summer friend I have done recharge for 212/- (Telugu DPO 1 pack) for SUN DIRECT through its website. The payment was done from GOOGLE pay through the sun direct website on 12/04/2019 ... 7:44:13 am

UPI transaction detail[A/c [protected]],
bank- State bank of India,
UPI ID- [protected]@oksbi
Google transaction ID - CICAgKCKxK-sBw

I have contacted google pay and they have confirmed the payment done. Please resolve this issue...

Apr 16, 2019

Updated by summer friend have done recharge for 212/- (Telugu DPO 1 pack) for SUN DIRECT through its website. The payment was done from GOOGLE pay through the sun direct website on 12/04/2019 ... 7:44:13 am

UPI transaction detail:[protected]
bank- State bank of India,
UPI ID- [protected]@oksbi
Google transaction ID - CICAgKCKxK-sBw

I have contacted google pay and they have confirmed the payment done. Please i requested to you please refund my money.

Apr 16, 2019

Updated by summer friend I have done recharge for 212/- (Telugu DPO 1 pack) for SUN DIRECT through its app. The payment was done from GOOGLE pay through the sun direct app on 12/04/2019 ... 7:44:13 am

UPI transaction detail:[protected]
bank- State bank of India,
UPI ID- [protected]@oksbi
Google transaction ID - CICAgKCKxK-sBw

I have contacted google pay and they have confirmed the payment done. Please i requested to you please refund my money.

Verified Support

Apr 17, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

R

Rasil

from Ernakulam, Kerala

Apr 15, 2019

I reached my sundirect account yesterday[protected] through citrus payment using UPI transaction (Google pay). Trancation compleated successfully and money debited from my account.But ammount was not credited to my sundirect account yet.

sun direct recharge is not done - Comment #3405587 - Image #0

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Address: S1/B-392, Sachivalaya Nagar, Vanasthalipuram, Hyderabad, Hyderabad, Telangana, 500070

I transferred money to ghmc hyderabad property tax (Citrus solutions pvt ltd) using my paytm account. The amount is paid successfully to citrus solutions pvt ltd ([protected]@axisbank) and i got the reference number id[protected] and is attached herewith. But the status of the transfer is shown 'failed' to ghmc hyderabad property tax. I waited for one day for refund but didn't receive. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest...

+2 photos

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 14, 2019

Citrus Payment Solutions Customer Care's response [05/03 14:11] Mohd Siddiqui

Probe Citrus

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

S

Shankar T G Shankar

from Mumbai, Maharashtra

Jul 23, 2019

I am Shankar T G I have recharged to sun direct Kannada DPO1 but not recharging on 3 months pack .So I have already recharged to sun direct .please refunded 590 amount in my Karnataka Bank account
Thank you

citruspay@axisbank need a refund from citrus solutions pvt ltd - Comment #3492660 - Image #0

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B

BS MISHRA

Feb 8, 2020

Pl. refer PRN No [protected] against which Rs 4063/[protected] debited from my AXIS Bank Account but Ticket not confirmed due to non receipt of amount by GO AIR.
Pl. communicate, when the amount will be again credited to my account.

Thanks & Regards,

Reply

B

BS MISHRA

Feb 8, 2020

Pl. refer PRN No [protected] against which Rs 4063/[protected] debited from my AXIS Bank Account but Ticket not confirmed due to non receipt of amount by GO AIR.
Pl. communicate, when the amount will be again credited to my account.

Thanks & Regards,
BHABANI S MISHRA

Reply

L

LOnDeN ZZ

Apr 6, 2021

I brought an item from Zara from Zara app and the payment method I chose was google pay then I did payment of rs 1290.it shows success and the money was deducted from my account. Then I visited Zara website to check my status it shows the payment was not successful as from my side i did as per their guidelines then I called Zara helpline they refused they got any payment regarding my purchase but my payment was successful to (citrus solutions pvt ltd) and I can’t contact citrus company kindly refund as I have all the details of my transaction. I am student. Kindly refund.

citruspay@axisbank need a refund from citrus solutions pvt ltd - Comment #3820114 - Image #0

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L

LOnDeN ZZ

Apr 7, 2021

Ordered an item from ZARA AND transferred money to (Citrus solutions pvt ltd) using my gpay account. The amount is paid successfully to citrus solutions pvt ltd ([protected]@axisbank) and i got the reference number id[protected] and is attached herewith. But the status of the transfer is shown Payment not done. I waited for one day for refund but didn't receive. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest...

citruspay@axisbank need a refund from citrus solutions pvt ltd - Comment #3820474 - Image #0

citruspay@axisbank need a refund from citrus solutions pvt ltd - Comment #3820474 - Image #1

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Citrus Payment Solutions Customer Care's response, Apr 8, 2021

Verified Support

Hi,

The funds for Citrus Txn IdOL7495517401116779819
Source CTXUPI6949615478380279340 shall reflect in your account within 5 to 7 working days.

Regards
Team Citrus.

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I have recharged my sun direct dth with rs 591 on 12 april 2019 through citrus pay from upi of phone pe app the transaction is successful but the plan was not activated and the dth balance was not updated and the amount has been deducted from my account
Transaction i'd axi85ddcce2fef345b391bec99e099e812f
So i need refund or service should be activated

May 17, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Apr 13, 2019

Updated by Chetan chaitu I have recharged my Sun direct dth with the amount of rs 591 of Telugu pack on 12 April 2019 to citrus solutions Pvt Ltd through phone pe app o[censored]pi id [protected]@ybl
Amount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated
RMN(registered mobile number) of dth is [protected]
Mobile number used for transaction is [protected]
Email id is [protected]@gmail.com

Apr 13, 2019

Updated by Chetan chaitu I have recharged my Sun direct dth with the amount of rs 591 of Telugu pack on 12 April 2019 to citrus solutions Pvt Ltd through phone pe app o[censored]pi id [protected]@ybl
Amount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated
RMN(registered mobile number) of dth is [protected]
Mobile number used for transaction is [protected]
Email id is [protected]@gmail.com

View replies

C

Chetan chaitu

from Mumbai, Maharashtra

Apr 12, 2019

I have recharged my Sun direct dth with the amount of rs 591 on 12 April 2019 to citrus solutions Pvt Ltd through phone pe app o[censored]pi id [protected]@ybl
Amount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated
RMN(registered mobile number) of dth is [protected]
Mobile number used for transaction is [protected]
Email id is [protected]@gmail.com

refund or transaction should be successful - Comment #3404152 - Image #0

refund or transaction should be successful - Comment #3404152 - Image #1

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Chetan chaitu's [Complaint's author] reply, Apr 12, 2019

The transaction details are in photo copy including reference number

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Address: B/5 sonani nagar, 90 feet road , sakinaka, mumbai-72, Mumbai City, Maharashtra, 400072

I have done recharge for 210/- (Malayalam dpo 1 pack) for sun direct through its website. The payment was done from google pay through the sun direct website on 11/04/2019... 5.30 pm

Upi transaction detail[protected],
Bank - state bank of india,
Upi id - [protected]@oksbi
Google transaction id - cicagkck-omrzw

I have contacted google pay and they have confirmed the payment done. Please resolve this issue.

May 13, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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On 6th april, I was making a transaction on Zara website via Citrus payment solutions through my BHIM UPI. The transaction failed but money was debited.
Transaction ID :[protected]
As per my BHIM upi app & ICICI bank, money has been successfully credited to [protected]@axisbank
PLease kindly refund the money, and do not advise me to contact my bank as I have already one so!

+2 photos

May 18, 2019

Complaint marked as Resolved

Verified Support

Apr 13, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Apr 23, 2019

Updated by vinaydubey1908 Hi,

I've replied back

Apr 30, 2019

Updated by vinaydubey1908 Hi, I've heard from you people

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Address: 638004

Sunday morning 7thh april at 9.30 am recharged my dth package for rupees 230 through google pay.in google pay status is showing as successful payment and money has been detected from my account also. Showing as citrus solutions also received the same and pack has been purchased. But still now the package is not activated it's already 4days completed. Check this issue asap. Or need to escalate the same. Do a refund or activate the pack need a result today itself. For your reference attached the screenshot. Kindly provide the solution

+1 photos

May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi Rahul,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka, 560093

Hi Citrus team,
Today (10th April, 2019), I tried to make comedk entrance exam payment two times but it got failed and amount debited from hdfc account both the times.,
In bank statement its reflecting INR 2, 427.14 + 2, 427.14 got deducted but in comedk payment page (Citrus) its showing payment failed.
Please let me know, when can I get money back and also please confirm is transaction is successful.

Transaction date- 10-April-2019
1st Transaction
HDFC Bank Transaction Narration
[protected]-CITRUSERAFOUNDATIONI
Ref Number[protected]

2nd Transaction
HDFC Bank Transaction Narration
[protected]-CITRUSERAFOUNDATIONI
Ref Number[protected]

Regards
Ajit K S
[protected]
[protected]@outlook.com

+1 photos

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Anand, Gujarat, 388001

Sir,
i made top up of digital seva portal using citrus payment gateway, amt deducted from my account but not credited in digital seva portal account for rs.2200 on 10/4/2019. Name mukeshbhai dahyabhai chauhan. reason shows transaction cancelled. i have send screen shot of both account. for ur doing needfull at the earliest

thanks
mukesh chauhan

+2 photos

May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Pune, Maharashtra, 411058

I have made payment to hathway on 09th april 2019 at 12:05pm through upi method i. E google pay and it showed cancelled the moment i did all things needed to do the payment by google pay but my payment didn't reach to hathway but got deducted from my account immediately, after sometime it showed payment cancelled by consumer at hathway page. But still payment is not reverted back to my account, when will i get back my amount back?

+2 photos

May 13, 2019

Complaint marked as Resolved

Verified Support

Apr 11, 2019

Citrus Payment Solutions Customer Care's response Hi,

The payment for the transaction ID CTX[protected] was failed at our end and we've not received any funds for the same. Request you to kindly contact the Bank for any further assistance.

Regards,
Team Citrus

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Hi team,

While doing payment for comedk entrance exam payment got failed but amount was debited from hdfc account once my ammount got deducted right it's not redirected comedk page simply amount deducted and no response
. I did my payment around 11.43pm[protected]
Could you please help to get my money back.

Email id - [protected]@gmail.com
Mobile:[protected].

Regards
Raviteja bone
[protected].

May 11, 2019

Complaint marked as Resolved

Verified Support

Apr 10, 2019

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

D

Durga Sridhar

from Chennai, Tamil Nadu

Apr 10, 2019

I have recharged Rs.230 for my sun direct dth with my UPI. Amount got deducted and recharge got failed on 6th April.. kindly resolve this issue.

payment failed while paying comedk fees - Comment #3401616 - Image #0

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S

samqa1983

from Mumbai, Maharashtra

Apr 10, 2019

I have made airindia express ticket payment using my SBI card, as per air india express they havent received payment hence PNR is not generated,

where as in my bank statement amount is deducted kindly look into matter,

as i am stuck, air india express refused to re instate booking .

payment failed while paying comedk fees - Comment #3401650 - Image #0

payment failed while paying comedk fees - Comment #3401650 - Image #1

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Citrus Payment Solutions Customer Care's response, Apr 11, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

N

nsravi

from Bengaluru, Karnataka

Apr 11, 2019

I attempted to transfer Rs.1131.62 to ACT on their app on 02.04.2019 and transaction status displayed that the transaction was successful. The Citrus Pay OTC No. [protected]. But, the transaction is not reflected in my ACT account. Why? (incidentally, my bank account is also debited)

Reply

Citrus Payment Solutions Customer Care's response, Apr 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 160, 10th Main Rd., Lakkasandra Extn. Wilson Garden, Bangalore 560030, 560030

Hi,

I recharged an amount of rs.2, 199. On sundirect through upi. My money is debited by citrus. But is not showing on my sun direct account. Please do the needful and reply. Here are the transaction details

Citrus solutions pvt ltd has requested rs.2199.00 from you through upi. Donate directly for crpf martyrs via bhim. Send money to [protected]@sbi and help towards a noble cause.
Your a/c no. Xxxxxxxxx6932 has been debited for rs.2199.00 on 7/4/19 9:33 pm towards beneficiary a/c no. Xxxxxxxxx1465 (Upi ref no[protected]

May 13, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

V

Viruma

from Mumbai, Maharashtra

Apr 8, 2019

My account ATM verification calling mobile number [protected] my mobile number [protected]
20000rs transfer this guy my bank account TMB 06 / 04/2019 evening

payment of 2199 was made to sundirect. but is not sowing on sun direct - Comment #3399661 - Image #0

payment of 2199 was made to sundirect. but is not sowing on sun direct - Comment #3399661 - Image #1

payment of 2199 was made to sundirect. but is not sowing on sun direct - Comment #3399661 - Image #2

Reply

Citrus Payment Solutions Customer Care's response, Apr 9, 2019

Verified Support

Hi,

Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.

Regards,
Team Citrus.

S

Sushant Akre

from Nagpur, Maharashtra

Apr 11, 2019

I'm Sushant Someshwar Akre
Lgp gas online booking after company send the massege
HPGas BkngNo 554072 Con 607944 Bkng Clrd 29.Mar.2019 vanshree hp gas OTP 8939 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
But this payment link prosses get the msg
Payment getway service not Available
Why? Please cooperation

Reply

Citrus Payment Solutions Customer Care's response, Apr 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Medavakkam, 600100

I have recharged a subscription pack of sundirect ₹199 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Apr 8, 2019

Complaint marked as Resolved

Issue not resolved

Apr 08, 2019

Updated by Ezhumalai Prakash Complaint not resolved

Verified Support

Apr 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

A

Anand Shakthivel

from Delhi, Delhi

Apr 8, 2019

Payment successful but DTH plan not activate DTH balance 3.79 due date 4/3/19

sun direct recharge does not reflect - Comment #3399817 - Image #0

sun direct recharge does not reflect - Comment #3399817 - Image #1

Reply

K

Keshava Luck

from Mumbai, Maharashtra

Apr 10, 2019

Hi
I have recharged my sun direct app with a amount of 100 by using paytm but still not came

sun direct recharge does not reflect - Comment #3401459 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

sarbo123

from Chennai, Tamil Nadu

Apr 10, 2019

I recharged for Sundirect DTH on 4th april, 2019 at 3:03 pm but the transaction failed. However, the amount has been debited from my account. Due to the transaction failure, I've not received the required service till now. Please let me know when I can get the refund.

sun direct recharge does not reflect - Comment #3401651 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Apr 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

C

Chandni Gambhir

from Noida, Uttar Pradesh

Apr 11, 2019

My account is reflecting debit transactions in the name of citrus payments. I haven't avail any services.

Reply

Citrus Payment Solutions Customer Care's response, Apr 12, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Siddappanelogal

from Mumbai, Maharashtra

Apr 16, 2019

I have recharged a subscription pack of sundirect ₹211 on[protected] through sun direct apk.. The money has been deducted from my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

sun direct recharge does not reflect - Comment #3408351 - Image #0

sun direct recharge does not reflect - Comment #3408351 - Image #1

Reply

Citrus Payment Solutions Customer Care's response, Apr 18, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

S

Siddappanelogal

from Mumbai, Maharashtra

Apr 24, 2019

My amount refunded to my account, thank you.

Reply

R

rkshrivastava

from Lucknow, Uttar Pradesh

May 7, 2019

on 23rd i have paid rs.29780 through your gateway but till today challan is not showing on bharatkosh.gov.in and my transaction reference no. is [protected].

my contact no. is [protected]
email : [protected]@gmail.com

Reply

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I recharged rs. 910.00 inr to my sun direct account no: [protected]through your site on 07.04.2019 through upi account niranjan256. [protected]@okicici (Karnatka bank) from google pay

From: niranjan d r (Niranjan256. [protected]@okicici)
Issuer bank: karnataka bank

To: citrus solutions pvt ltd ([protected]@axisbank)

Google transaction id: cicagkdyl4vwba
Upi transaction id:[protected]

But the amount is not credited till now. My name is niranjan d r (Sundirect owner is ramesh) and my registered phone no:[protected].

Please do necessary action to get my sun direct account get recharged as early as possible.

May 12, 2019

Complaint marked as Resolved

Apr 07, 2019

Updated by Niranjan D R Pleaseresolve the problem quickly

Verified Support

Apr 08, 2019

Citrus Payment Solutions Customer Care's response Hi, we're are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus

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Dear sir/madam

On 4th april 2019 while i am making payment through hdfc net banking for property tax to gandhinagar municipal corporation for rs.1, 491.62 through citruseazypay the amount has been deducted by bank but the transaction showing failed and showed as

"we regret the inconvenience caused. The page you have requested is not available at this time"

The details are as under:

Paid for property tax
Paid to gandhinagar municipal corporation
Paid on 4th april 2019
Paid through hdfc netbanking
Paid reference [protected]-citruseazypay
Reference no.[protected]

Kindly refund the said amount of rs.1, 491.62 immediately which was failed on 04.04.2019

I am also attaching bank statement for your kind and easy perusal.

With regards

Subodh h. Padhya
Gandhinagar, gujarat.

+1 photos

Apr 10, 2019

Complaint marked as Resolved

The Money has been received by the beneficiary now and the issue is solved and closed.

Verified Support

Apr 08, 2019

Citrus Payment Solutions Customer Care's response Hi Subodh,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

P

POMEC Anand

from Delhi, Delhi

Apr 8, 2019

I had done successful online payment of Rs.680.36/- through Citrus payment. However HP dealer yet not received payment in his account. Resulted while delivery i have to pay in cash against cylinder. Request you please refund my money to my account. Online translation ID - P1904031059563599593880.

online payment not received by the beneficiary - Comment #3399878 - Image #0

online payment not received by the beneficiary - Comment #3399878 - Image #1

online payment not received by the beneficiary - Comment #3399878 - Image #2

Reply

POMEC Anand's reply, Apr 7, 2019

hi. This is Anand Gaikwad from Badlapur & My Consumer number is 605705.I have been booked cylinder from HP gas (Booking no.545817)on 3rd April 19 & paid 680.36 rupees on received link from HP pay mantra. Payment has been successfully completed on Citrus payment solution through my UPI (Payphone) immediately. Post payment from Payphone i have received paid Trans.ID P1904031059563599593880 from Axis Bank.
However on 5th April 19 while received the cylinder delivery the person from HP gas agency stating that, they are not received online payment in their account and we have to pay them in cash. Without cash they are not able to delivered it. So we have paid again in cash as we don't have any option.Also Citrus Payment solution customer number is not responding at all. Request you please refund my money as i had paid 2 times.

Citrus Payment Solutions Customer Care's response, Apr 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 7-1-413/1/A, Sri Durga vihar Apartments, flat no 104, ameerpet, srinivasa Nagar east ,, Hyderabad, Andhra Pradesh, 500016

I paid ghmc hyderabad property tax on 28th march 2019 at 16:46 rs.1926 from hdfc bank. My money got deducted and i was waiting for the page to show successful or failure transaction but it got strucked there and did not directed towards any page which is a failure. I waited for one week for refund but didn't receive. Kindly help. Or at least help in giving solution what to do to get my money back.

May 5, 2019

Complaint marked as Resolved

Verified Support

Apr 04, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Citrus Payment Solutions Complaints & Reviews

File a complaint to Citrus Payment Solutions

Citrus Payment Solutions reviews & complaints page 91

transaction successful but not received by client

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making a payment of house tax to nashik municipal corporation

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property tax payment not passed to ghmc

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unsuccessful recharge of sun direct dth

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payment is not processed

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sun direct recharge is not done

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citruspay@axisbank need a refund from citrus solutions pvt ltd

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refund or transaction should be successful

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complaint regarding payment done for sun direct.

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money debited from account but transaction failed

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sun direct cable dth

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payment failed 2 times while paying comedk fees

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transaction failed amount not credited in beneficiary act

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payment failed still deducted from my account

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payment failed while paying comedk fees

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payment of 2199 was made to sundirect. but is not sowing on sun direct

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sun direct recharge does not reflect

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i am complaining about delay in sun direct recharge transactions

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online payment not received by the beneficiary

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ghmc transaction failure

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