Citrus Payment Solutions Complaints & Reviews

Address: Pindi sarochan kalan, 181131

Dear madam/sir,
This is to inform you that my yes bank accounts xxxxxxxxxxx5429 have been hacked by some one and fraudulence transactions have been done since 02.04.2019 and the amounts 19999 have been transferred in citruspay mumbai account (Pca:[protected]:[protected]. Therefore i humbly request you to please reverse the transactions which were made from my account immediately.
Thanking you.
With best regards!
Name ram pal

May 4, 2019

Complaint marked as Resolved

Apr 03, 2019

Updated by Ramsonam Sir yesterday i received fraud call from phone non [protected] on my phone no[protected] and ask me that we are calling from bank and they get all my details of debit card and make some payment though citruspay spice far of rupees 19999 from my account of sbi
Name ram pal
Card ending no 422
Jammu and kashmir state
Plz help me to refund my money which it debit from my account

Verified Support

Apr 03, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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On 2 april 2019 i made a transaction for through goggle pay and transaction details upi[protected] transaction details, i recharged for $333 for sundirect dth, the amount is debited from my bank but it is not transferred to sundirect. Till now it it is not recharged please check and do the needful, if it is not credited to sundirect, pls credit back to my account

May 5, 2019

Complaint marked as Resolved

Verified Support

Apr 03, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Have recharged a subscription pack of sundirect, ₹ 210 through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Apr 4, 2019

Complaint marked as Resolved

Apr 03, 2019

Updated by avn ajj i have recharges 210 my sundirect 30/3/19 6.09pm citrus solutions pvt ltd, please refund the amount in my account, NOT SOLVED

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S

Shakkir Sha

Apr 3, 2019

I reacharged rs: 849 in my sundirect accont on 31/3/19 at:5.6 pm citrus solution pvt ltd recived my money but my sundrect account not be reacharge.what this I want my money back

sun direct - Comment #3394474 - Image #0

Reply

Shakkir Sha's reply, Apr 1, 2019

Not solved

Citrus Payment Solutions Customer Care's response, Apr 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

D

Dileep Darvatkar

from Raia, Goa

Apr 3, 2019

On 17/03/19 while making payment of Gas. It is not reflected at HP gas. But my account debited by Rs. 709.92. Please help how I get refund of the same.

Reply

PayUMoney Customer Care's response, Apr 3, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

P

Priyanshrs

Apr 3, 2019

I've made a payment for Comedk and Uni-gauge application on 26 march 2019 using HDFC netbanking, in the end 'Payment was unsuccessful' message was shown but the amount was deducted from the account.
Help me by refunding the money

Reply

Citrus Payment Solutions Customer Care's response, Apr 4, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have done a online transaction through citrus gateway for paying my bajaj life insurance premium, while completing the payment my money got deducted from my account and got a message that transaction failed. I checked my account which showed that the money has been deducted. Am hereby attaching the citrus transaction details below. Please do the needful as tomorrow is the premium date.

Dear customer,

An amount of inr 12, 500.00 debited to ac xxxxxxxxxxx7659 on 26-mar-2019 12:02:33 on account of net txn: citrus [protected] 11366. Available balance on 26-mar-2019 12:02:33 is inr 5, 758.63total available balance (Including linked deposits and limit) is inr 5, 758.63.

Apr 28, 2019

Complaint marked as Resolved

Verified Support

Mar 28, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: 560091

I recharged sundirect on 26th march 2019.
Upi transaction shows successful but my dth provider says its unsuccessful. And also my account got deducted. There is no message from dth provider
My dth still says the pack has expired please recharge
Transaction id - axi30261dce1af74f20964b8ed1fe11de38

Recharged via upi [protected]@ybl
At 7 :30 pm pleasee look into this

Apr 27, 2019

Complaint marked as Resolved

Verified Support

Mar 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

N

Nagaraj k g

Apr 1, 2019

I paid 211Rs for one month package from my sundirecrt app but I don't get connection please help me

sun direct recharge failed but upi payment successful - Comment #3393222 - Image #0

Reply

Nagaraj k g's reply, Mar 30, 2019

Plz returns my amount r give me connection to my sundirecrt 41141251995 and refund my amount to 8050706474 plz help me sir

Citrus Payment Solutions Customer Care's response, Apr 2, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Haridwar, Uttarakhand, 247667

On 20th march, transaction of 2990 rupees from a/c ending 8711 had been made to citrus payment solutions. And i am unaware of this action. I had recently done online payment and it had been transacted afterwards. Message did arrive but at that moment i thought it was regarding the purchase and didn't bothered to look. Please look into the matter and reply as soon as possible.

Apr 28, 2019

Complaint marked as Resolved

Verified Support

Mar 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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P

pigu

from Delhi, Delhi

Mar 27, 2019

Airtel post paid(no [protected]) payment done Rs 588 on 5th March 2019 but they did not received payment till date Transaction reference no is[protected]

unknown transaction - Comment #3388317 - Image #0

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My name is velayutham murugan, date 26/03/2019
I tryed to book flight ticket, from thiruvanathapuram to abudhabi for 20/05/2019, through to air india express website, but unfortunately money (10196.42 rs) has deducted from my bank account,
But ticket mail not received from air india express or ticket not booked.
Sbi transaction ref. No: [protected]igafsrqjn9.
Kindly verify my complaint

Apr 29, 2019

Complaint marked as Resolved

Verified Support

Mar 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Nerul.Sector36, Mumbai City, Maharashtra, 400706

Hi i have done a recharge @199rs for my sun direct dth via upi.. But it is not updated at my dth account.. But detucted from my bank (State bank of india) it still says your account is experied... And in my sundirect app the transaction details is also not updated... I have done recharge to citrus solution...
Plz guys look after this

Sundirect card:[protected]
Mobile:[protected]
Package: tamil dpo 1

Apr 25, 2019

Complaint marked as Resolved

Verified Support

Mar 25, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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S

Suchithra Prabhu

from Bengaluru, Karnataka

Mar 28, 2019

Hi made payment twice to comedk site using my hdfc bank account and both times payment failed though bank is deducted with the amount twice

Reply

Citrus Payment Solutions Customer Care's response, Mar 29, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Bangalore, Karnataka

Dear sir

I am customer of hp gas no.667740 (Nayana. H. N), i have paid dtd: 03/01/2019, rs. 691.38 on pos[protected] at citrus pay govt txn #[protected]. For my hp gas, but it is not recieved by hp gas agency also not refunded to my state bank of india account.

Please take this matter immediately and do the needful asap.

Thank you..

Apr 25, 2019

Complaint marked as Resolved

Verified Support

Mar 22, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Hyderabad, Telangana

Ihave recharged a subscription pack of sundirect ₹1779 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible
I have done it on 3rd march 2019, its almost 15 days delay.

+1 photos

Apr 20, 2019

Complaint marked as Resolved

Verified Support

Mar 16, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

View replies

P

Pruthviraj Masani

from Hyderabad, Telangana

Mar 23, 2019

still there is no refund as been done from citrus solution to my account. which as be done 8 to 10 working days but it almost 12 days as been crossed. so just please make a solution for my account .

regards
consumer of citrus solution

Reply

Citrus Payment Solutions Customer Care's response, Mar 24, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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On 8th june 2018 i paid amount of 5273 inr even transaction was successful though booking was failed. I hv sent bank statement too. I called several times regarding this hv been told that it's break time going on or the person is not available to provide required information. So i didn't get refund yetfrom bank they hv checked regarding my transaction n told that it has deducted from my account n tranfered to the account of cytrus payment solution. H can i get it back. Plz favour. Thanks

Mar 7, 2019

Complaint marked as Resolved

Yes they mailed me.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Mar 07, 2019

Updated by nidhi neeraj asthana Srivastava My contact no.[protected]

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Y

Yash Gawade

from Mumbai, Maharashtra

Mar 19, 2019

On dated 14 March 2019 I was done payment from your online payment site from Google Pay but still not done paid by your side to my gas agency. I attached payment details for you.

refund of failed booking - Comment #3381371 - Image #0

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Citrus Payment Solutions Customer Care's response, Mar 19, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Visakhapatnam, Visakhapatnam, Andhra Pradesh

Sir, i'm jagadeesh kumar.
Account no:[protected]
State bank of india.
Sir, in my account my amount is debited to citrus spicesafar mumbai. So i want my money back refund so please go through below mentioned details.
Thank you for using your sbi debit card 4966 for a purchase worth rs3000 on pos 70014552 at citruspay spicesafar txn#270760. If not done by you, forward t

Apr 7, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

V

vnj316

Mar 19, 2019

I recharged my sun direct account rs.235 through your payment gateway .The transaction was successful through phonpe but i did't get my recharge done.

sir, my amount is deducted through citrus spicesafar - Comment #3381265 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 19, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I'm shankar mahadik from pune state. I would like to give a complaint regarding the online payment transaction for hp gas booking.

Consumer no:606091
Consumer name:bhargavram hp gas
Registered mobile no: [protected]

Actually my complaint is, i was book the hp gas cylinder on[protected], around, with booking reference no is:593430and bill was inr 650.
I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected].

+1 photos

Apr 7, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Santkrupa Nagar Chikhali Akurdi Road, Chikhali Pune 411062, 411062

Dear sir i am mane payment of rs. 700.67 for gas booking. Dated 04/03/2019. Transaction no. Is [protected]. Payment receipt attached. But this payment is not received in anurag gas agency for gas booking i have not received gas cylinder my payment is successful, payment made in idbi bank ltd. Nigdi branch. I am received following sms for payment (Dear consumer, hp gas has started secured payment for your lpg cylinder. Kindly pay https://smartlpgprod.hpcl.co.in/EzyPay/h/[protected]).

Regards
Takale d r

+1 photos

Apr 7, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I transferred money to sakthi travels (Citrus payment solutions) using my paytm account. The amount is paid succesfully to citrus payment solutions and i got the reference number and is attached herewith. But the status of the transfer is shown 'failed' to sakthi travels. Kindly resolve the complaint and please refund my money. Expecting your response at the earliest...

+1 photos

Apr 8, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: Kakkanad, Ernakulam, Kerala, 682030

I have recharged a subscription pack of sundirect ₹235 on[protected] through sun direct apk.. The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sundirect for transcation. But the money is not reached to the sundirect till now. I am attaching a screen shot for your reference. Please do necessary action to get my sundirect get recharged as early as possible

+1 photos

Mar 6, 2019

Complaint marked as Resolved

Money has been refunded to my account on 5th march 2019.

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

A

Ajay222

from Siddipet, Telangana

Mar 6, 2019

Hlo sir I recharged my sun direct dth [protected] account with 591 rupees and 200 rupees via Google pay on 4/3/19 but my account is not activated yet so kindly take necessary action for further

recharge to sundirect - Comment #3369157 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 6, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Dear madam/sir,
This is to inform you that my yes bank accounts xxxxxxxxxxx3238 have been hacked by some one and fraudulence transactions have been done since 02.03.2019 and the amounts have been transferred in citruspay mumbai account (Pca:[protected]:[protected]. Therefore i humbly request you to please reverse the transactions which were made from my account immediately.
Thanking you.
With best regards!
Shiv kumar sharma

Apr 7, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Citrus Payment Solutions Customer Care's response Hey,

All transactions processed through citrus payment gateway are processed with a two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you in the dispute process.

We appreciate your understanding with regards to this matter.

Regards,
Team Citrus

View replies

M

Mani yuvan

Mar 5, 2019

I have recharged sun direct dth through citrus solutions payment gateway the transaction was successful but recharge was not done successfully.. transaction Id AXI29018f6b1a1342d1a17b93e9f0974910 I have enclosed the transaction details image hereby.. please check and refund my amount..

fraud transactions have occurred from my bank - Comment #3367671 - Image #0

Reply

Citrus Payment Solutions Customer Care's response, Mar 6, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

M

Mesmerizing Srijan

Mar 5, 2019

CKU026560 is the application number.please check .2427.17 deducted.

fraud transactions have occurred from my bank - Comment #3367704 - Image #0

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Address: 638009

Hi,

Got a call from a person telling he is from sbi bank and he informed me that smart card needs to be dispatched and so we need to confirm your card details. He got the card details and he told he needed an otp confirmation. As we trusted that he is form sbi bank we told the otp and the found that he has cheated us the money. Money was deducted as rs.19999, rs.19999, rs.9999, rs.9999
Please help to resolve it.

My contact : [protected]

+1 photos

Apr 6, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Citrus Payment Solutions Customer Care's response Hey,

All transactions processed through citrus payment gateway are processed with a two-factor authentication mechanism. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you in the dispute process.

We appreciate your understanding with regards to this matter.

Regards,
Team Citrus

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I recharged Sun direct with Rs 210 yesterday using Citrus payment solutions. the amount is paid succesfully to your team and I got the reference number and is attached herewith. But the status of the recharge is shown 'Failed'. the recharge has not been done yet. Kindly resolve the complaint and Please refund my money. Expecting your response at the earliest

+1 photos

Apr 5, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Address: #,8 bcmc layout Raghuvanahalli Kanakapura main road, 560062

Hi,
We had to apply for comedk exam all was done even transaction through citrus pay was done through hdfc bank we got the message aslo. But we got message that our application was unsuccessful. So please do the needful. I have mailed to citrus [protected]@payu.in so please do the needful when will i get the amount back of rupees 1527. If you have any contact number of your company please send

+1 photos

Mar 29, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

View replies

Y

Yash556

from Bengaluru, Karnataka

Feb 28, 2019

I've made a payment of Rs. 2432.54 towards Comedk and Uni-gauge examinations on 13th of February 2019 through Citrus payment portal, in the end 'Payment was unsuccessful' message was shown but the amount was debited from my Credit Card.
Transaction ID given from my bank is VT190450065006940000082
Please resolve the problem at the earliest.

Reply

Citrus Payment Solutions Customer Care's response, Feb 28, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

P

paramesh pallela

Mar 5, 2019

Sir I had recharged my sundirect DTH tho mysundirect app while I made payment thorough upi I got a link as a message from your company name... I have been made that transaction of 212 rs... Money is debted from my account and it shown like your transaction was successful, but still recharge was not done..

application form for comedk was unsuccessful but cash was deducted - Comment #3367917 - Image #0

Reply

PayUMoney Customer Care's response, Mar 6, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

Citrus Payment Solutions Customer Care's response, Mar 6, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

D

Dayanand Kapri

Mar 1, 2020

I've made a payment of Rs. 1600 towards Comedk on 29th of February 2020 through Citrus payment portal, in the end 'Payment was unsuccessful' message was shown but the amount was debited from my account. i'hv done payment through UPI.
UPI Ref No[protected]
Please resolve the problem at the earliest.

Reply

Citrus Payment Solutions Customer Care's response, Mar 3, 2020

Verified Support

Hi Dayanand,

We regret the inconvenience caused.

Your transaction with Citrus ID UPI6749460294767695211 processed on 29th Feb 2020 for Rs. 1600 was a failed transaction. The amount has been refunded to your source account on 2nd Mar 2020 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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