Citrus Payment Solutions Complaints & Reviews

Dear citrus team,

I have submitted my grievance with case number 03804682 to alliances. [protected]@payu.com

I have created a website called through wix ecommerce platform. On[protected], i had submitted all the required documents on panel and via email too. I have also updated all policies on the website. But still i have got no response from the team and the payment page is still not activated. Customers are unable to make payments.

Request to please respond to my problem as i have been on this issue everyday but i am not getting any response also. I do not know what is wrong or if something is required from my end.
Request to please verify and activate my account.

Hpgas bkngno 564082 con 639885 bkng clrd 01.10.2018. 01.10.2018 sri ram gas agan. http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

I paid the amt via the above link but did not get confirmation. However the amount is deducted. Please refund it

Payment details

Rs.912.58 was spent on ur hdfcbank credit card ending 0039 on[protected]:18:31:26 at citrusp*pushpam

Date-12-nov-2018 07:30:27am
Hp gas consumer no: 610809

I was made online payment of my hp gas consumer no 610809 refill charges rs.1039.95 through the link http://ezpay.hpcl.co.in//ezypay//h//[protected] from my axis bank transaction - inb/[protected]/citrus payment solutions pvt ltd/
Paymantra transaction no:[protected]
Amount: 1039.95
My payment wasn't showing in hp gas dealers system so i paid again for my gas refill to gas delivery boy. So kindly look at my payment.

I have made a payment through my icici netbanking thru citruspay to pay for my hpgas cylinder for the amount of rs.977.73 dated 5/11/2018. But the payment was not successful and the amount has not been reversed. Kindly check and take steps to reverse the amount. My transaction details below
View date-4/11/2018&transc date-5/11/2018.
Bank receipt no.[protected]
Hpc number-[protected]
Amount 977.73

On 18th november 2018 i made a payment of rs.3109/50 from my bank account with sbi to air india for booking an air ticket. Air india informed me that 'payment was declined"and so the ticket was not issued. The amount of rs.3109/50 was debited from my bank account stating" transfer to inb citrus payment solutions." the amount is not yet refunded to me.

Hello,

I'm Manohara J from Kolar, karnataka state. I would like to give a complaint regarding the online payment transaction for HP gas booking.

Consumer no:626029
Consumer name:Mr.Jayaramegowda M
Registered mobile no: [protected]

Actually my complaint is, I was book the HP gas cylinder on[protected], around 7.35am, with booking reference No is: 539148, and bill was INR 838.17.
I did this bill payment through online using the link as follows: http://ezpay.hpcl.co.in//ezypay//h//[protected].

I paid the amount 838.17 Rs on the
Date:[protected], at 12.49.35pm, in paymantra site, with transaction No was:[protected]

But even though I paid the bill, agency was not delivered the gas cylinder to my home, because he said that " we still did not receive the money from the hp office" .
So I raised the complaint regarding this issue in the HP office. And in between the dates due to emergency need, I got the cylinder on[protected] by cash payment with INR836.50.

So here i make out the point that, I paid the bill twice for a cylinder (one is through online mode, and another is through cash mode).

After I got the cylinder, again i complained to HP Office to return my Online payment amount (838.17) to my bank, But HP care executive told that " Your online bill amount will be transfer to next deduction and in next booking Your Bill will be generated with INR 838.17 deduction, and you need pay only difference amount if that is more than 838.17".

After many complaints I came into October, month, and as usually I booked the gas cylinder on[protected] in online (HP app) with book ref no was: [protected], bill generated with INR 896.19.

But my actual complaint is, for this booking, as your executive said in the last month(Sepetember) online payment amount (838.17) is not yet deducted, & without that amount deduction the bill was generated (896.19). and i gave a complaint about this on[protected] for this issue..
with complaint ID:[protected]Reopened)

now they are telling is still HP office is not recieved my online transaction amount(838.17) which is done in th emonth of secp-07-2019. and they suggested me to contact the Pay mantra Care Executive, they will help you and share your problem with tham and share required details/attachments to them like that, So only I'm writing a complaint to you.

At the same time I took confirmation from my bank, as they said, " amount already drawn from Merchant from your account for that transaction on 7-9-2018, @12.48pm.
Ref no: PRCR/[protected]

Plz help me, to get sovle this problem.
I hope my problem will solve very shortly in your special care.

Please find the attachment which includes all the supportive documents.
If any more document or details required please feel free to ask me.
I expecting your valuable positive response to following mail/mobile.

my mail id is: [protected]@gmail.com
Mbl. NO: [protected]

Hie,

This is sajid khan. On 5/11/2018 my father got a call from unknown no. Stating that the debit card is about to expire and needs to be renewed and in that conversation unfortunate my father shared the otp details.
Soon after there was a debit of rs. 49, 999/- from my fathers account, several tries were done after that but was not successfull due to insufficient balance.
I have complained in mumbra police station as well as cyber cell in kanjurmarg. Also i mailed to citrus company with all the fir copy and transaction details, but did not get any reply from them.
While talking with bank officials they informed us the money can be reverted if it is still there in the citrus wallet but no immediate action is being taken about that.

Details :

Contact no. From which call came - [protected]

I request you to take immediate action so that money can be reverted back

Sir i did tried to recharge my sundirect account using sundirect mobile app... And i did upi transaction through google pay and the request came by u as citrus solutions pvt ltd... The transaction was successful and the amount 1600 got deducted from my bank account but my sundirect account did not got the money please help me

Sundirect id:- [protected]
Upi id:[protected]
Google pay id:- [protected]@oksbi

I have made payment to hp gas refill on 22nd oct 18 rs 931/- through ezygas payment is made from phonepe app from icici bank utr no[protected] against cash memo number 1086702 on the same day. Payment is made to citrus solution by the bank and debited from my account but is not paid to hp gas dealer m/s gandhi gas on my consumer no 643354. I sent a complaint to citrus solution on 24th oct but there is no reply even i did not get automatic mail reply what the site claims.

I have made payment for bajaj allianz insurance co. Via citrus pay, amount deducted from bank but do not reflecting on bajaj allianz insurance co. Website. Kindly update data or refund amount same account which is used for making payment.
Transaction id axis bank inb/[protected] policy no.. No. [protected]

Ravindra kumar reddy
Policy no. [protected]...

My hp gas payment was successful money debited from my account but not received by my dealer and there is no customer care number for fast resolution of problem online is meant to save time but paymantra failed in this aspect again I was forced to pay money by the dealer by hand ... And they suggested not to do online again it's almost 5 days still payment not received by merchant . I don't know with out proper testing why these new features are introduced making to impact our mental health conditions so kindly please refund back my money I have learned a very good lesson

My citrus check inns certificate is already matured in july 2018 july but no news of maturity refund or payment. Sc must take immediate action to arrest those who are involved before they run out of country like mallya or chokshi or nirav/lalit modi. Kindly file unbailable warrant and fir against those who are involved in this fizzy and ponzy scheme immediately. Sebi must take immediate action on them and sell their assets.

Sir i am hariharan. 13/10/2018 that day i pay sun direct dth recharge on online payment via citrus. The amount is debited in my account. But not credited the sun direct dth merchant. Amount not refund in my account. So please the transaction status.
Card :[protected]
Rs:1499
Date:13/10/2018
Id:[protected]
Bank:sbi

I made a ticket booking on 4th October 2018, I booked 10 tickets for amount of RS 2438.19 It has been debited from my HDFC account, but I don't receive the ticket. I checked with the bank & they clearly said that the amount been credited to the merchant(your account)so please refund my money ASAP.I tried out calling your customer care no response .Kindly provide with a customer care number & refund the amount

Dear sir/madam,

Kindly note that i recharged an airtel prepaid mobile number through axis bank netbanking amounting rupees 448/- with transaction detail inb/[protected]/citrus payment solutions p but by mistake i reacharged a wrong number where 1 digit was wrongly feeded. The correct number was [protected] but i feeded a wrong number [protected] which has recharged some other user's mobile number.

Hence may i request you if you can reverse the payment and recredit the amount into my axis bank account [protected] with ifsc code utib0000156 under the name of manoj kumar saini.

Regards

Manoj kumar saini

I clicked the link that came in sms below and made online payment

Hpgas bkngno 524421 con 637995 bkng clrd 20. Aug.2018 maruthi gas co otp 6160 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

Please see the attached screenshot of the confirmation of the payment

The agency says they did not receive any payment and my money is deducted.

Kindly refund asap

Dear sirs

The following recharges were made to my air tel dth id reference [protected] from my hdfc bank ac

On[protected] rs.200 no confirmation received but shown transaction successful

On[protected] rs.5990/- status shown, transaction declined, but the amount of rs.5, 990/- has been debited to my account. I contacted the bank and was advised to get the confirmation from your side for non receipt of this amount.

Please find here under the transaction reference
Date08 oct 2018
Withdrawal 200.00
Cheque/ref no.[protected]
Narration[protected]/citrusairtel
Value date09 oct 2018

Date10 oct 2018
Withdrawal 5, 999.00
Cheque/ref no.[protected]
Narration[protected]/citrusairtel
Value date10 oct 2018

Please confirm status of these two transactions so that i can follow up with my bankers for reversal of transaction if the same is not received at your end.

Thanks & regards

K. S. Prasad

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I had 2 fraud transactions on Kotak CITRUSPAY
Thank you for using your SBI Debit Card 459XX1359 for a purchase worth Rs9999.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]

Dear sir,
On 29.09.2018 i have made payment of 832₹ for lpg gas agency using upi on citrus pay from my icici bank account. Amount deducted from my account but not gets creadited in destination account. I have contacted icici customer care they said that transaction successfully completed. But gas agency does not get any payment. Please check what happens with my money.
Upi transaction no.[protected]

[protected]-SOMASHRI BHOWMICK-PATIT PABAN BHOWMICK-506 507 508 509 1000

Exam fees payment but payment status still now not completed & Debit my bank (A/C-[protected]-IFSE-SBIN0012443) date[protected]Oct-2018

(03-Oct-2018) TO TRANSFER
INB i-Collect [protected]IGAEMIUGQ9- RS.1, 010.00

SO PLS SLOVE MY PROBLEM QUCKLY