[Resolved] Citrus Payment Solutions — fraudulent transactions
Mumbai, Maharashtra, India
HeHemalatha Thiagarajan on Feb 8, 2019
4 Fraudulent transactions from my account in City Union Bank - 2 from IFS Code:CIUB0000528 and 2 from IFS Code:CIUB000023
06/02/2019 3.28PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 3.49PM RS.19999.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 3.44PM RS.19999.OO ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
06/02/2019 4.13PM RS.19995.00 ECOM70014552 CITRUSPAY SPICESAFAR MUMBAI IN
Complaint marked as Resolved Mar 12, 2019
[Feb 08, 2019] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, Feb 09, 2019
This shouldn't be happening. Please note that all transactions processed through CitrusPay are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrrusPay will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.
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