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[Resolved]  Citrus Payment Solutions — Money deducted but not done payment

Iam v. Surendar i have paid a property tax through ghmc app by ur citrus solutions pvt. Ltd through phone pay upi, transaction details are transaction id :[protected]
Citrus solutions pvt ltd. Paid upi is
[protected]@axisbank and amount was debited, but the tax was showing due so please i request you to solve my problem and refund my amount to same upi id as soon as possible. I will provide you additional information personally

Thanking you

Money deducted but not done payment
Money deducted but not done payment
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Complaint marked as Resolved Jul 21, 2020
problem solved
Complaint comments  4 Comments     Updated: ShareTweet

Comments

I have made a payment of Rs. 152000.00 to Mohan Lal Sukhadia University, Udaipur, Rajasthan on 26/09/2020 through Citrus Payment.Transaction I. D. is 70011362. The amount was debited from my account but transaction was failed. 14 days have been passed but amount of Rs. 152000.00 have not been refunded. Kindly do needful action for refund of the amount
PayUMoney Customer Care's response, Oct 10, 2020
Please share the below details for assistance.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I have made a payment of Rs. 152000.00 to Mohan Lal Sukhadia University, Udaipur, Rajasthan on 26/09/2020 through Citrus Payment.Transaction I. D. is 70011362. The amount was debited from my account but transaction was failed. 14 days have been passed but amount of Rs. 152000.00 have not been refunded. Kindly do needful action for refund of the amount
Lakshya College's reply, Oct 9, 2020
Kindly do needful action for refund
Kindly Refund The Amount
As checked, you have tried to make multiple attepts to make the transaction out of which only Merchant Txn ID [protected], Citrus Txn ID OL[protected] was successfull. and the amount for the same has been remitted to the merchant. Thanks!
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    Customer satisfaction rating
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    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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