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Citrus Payment Solutions — Money Stuck

I had placed an order at zara which could not be a success. My money got debited and the bank says it is a success from their side and zara has cancelled the other as they have not recieved it. Please refund this amount asap
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Please find the details below and provide the refund asap to the bank account

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Citrus Payment Solutions Customer Care's response, Jun 22, 2021
Verified Support
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL8074655755159270354
processed on 13-06-2021 for Rs. 5580.00 INR was a failed transaction. The amount has been refunded to your source account on 14-06-2021 and shall reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holidays) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Please see the details below

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please find details below

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Hi, happened same with me for zara, did u get the money back?? I’m very worried
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