[Resolved] Citrus Payment Solutions — payment failed | |||
[resolved] citrus payment solutions — payment failed at nios but amount from my net banking 3 reviews Su suiam on aug 26, 2017 submit a complaint Dear sir, I was filling up form of d. El. Ed teacher training form at dled. Nios.ac.in and had made a payment of rs 4511.80 by using my sbi net banking and through citrus payment gate way while making payment. It said that"your transaction not be accepted due to following reasons" "transaction succesful". The payment at sbi was successful but at nios failed. So i request you to please refund it to my account I am giving details kindly look into the matter and do the needful at the earliest. Name - ganesh kumar yadav A/c holder name amulya diwedi A/c no [protected] Ifsc code sbin0000017 Reference no igacbwvra9 Nios ref no d[protected] Citrus ref no [protected] Payment date 26.09.2017 Was this information helpful? | |||
Nov 30, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 30, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Verified Support Oct 30, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant with Merchant Txn Id - [protected] in order to get the service delivery status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
 3 Comments | |||
Comments
I transferred the funds to the ICICI Bank website and after I opened my account, there was a transfer of funds. did not get any information from the citrus that it is.
Transactions id :[protected]
Transactions id :[protected]
Citrus Payment Solutions Customer Care's response, Nov 1, 2017
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
My Nios Dled payment no. MEDR/CITRUSPAY NI/378121
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team