Comments
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] [protected] processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.
Further, this is a successful transaction via Citrus transaction Id - OL[protected] [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]
in order to get the status at their end.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] [protected] processed on[protected] for Rs. 3280.00 was a failed transaction. The amount has been refunded to your source account on[protected] and should reflect in your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.
Further, this is a successful transaction via Citrus transaction Id - OL[protected] [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]
in order to get the status at their end.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Hi, i am not able to see the details of the transactions here as they are masked for security reasons by this platform. Request you to send the above message on my email which is as below:
swati.[protected]@yahoo.in
swati.[protected]@yahoo.in
Citrus Payment Solutions Customer Care's response, Apr 28, 2021
Verified Support
Hi Swati,
We have mailed you.
We have mailed you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
First transaction:
1. UPI Transaction id: 035821373059
2.Amount: 3280
3. Dec 23, 2020, 9:55 PM
Second transaction:
1. UPI Transaction id: 035821418622
2.Amount: 3280
3. Dec 23, 2020, 9:58 PM