Citrus Payment Solutions — sbi debit card transaction to kotak bank amount not received | |||||
My SBI Debit card transaction to Kotak bank amount Rs.9500 transferred, but this amount not credited to my kotak saving account, Transaction ID: OTHPG[protected] CITRUS PAY ETAILING MUMBAI Transaction Date on 23:12:2017, Time:8:11AM. I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name roopa. http://t.payu.in mechant by CITRUS PAY ETAILING MUMBAI Pls check & refund the amount to as same bank proces & clear the issue. Was this information helpful? | |||||
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Citrus Payment Solutions customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
My SBI Debit card transaction to Kotak bank amount Rs.20000/- transferred,
but this amount not credited to my kotak saving account,
Transaction ID: 344323 CITRUSPAY kotak
Transaction Date on 14:04:2018
I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name Yogesh Chavada.
http://t.payu.in mechant by CITRUS PAY KOTAK MUMBAI
Pls check & refund the amount to as same bank proces & clear the issue.
but this amount not credited to my kotak saving account,
Transaction ID: 344323 CITRUSPAY kotak
Transaction Date on 14:04:2018
I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account CRN No[protected], kindly check the issue, account holder name Yogesh Chavada.
http://t.payu.in mechant by CITRUS PAY KOTAK MUMBAI
Pls check & refund the amount to as same bank proces & clear the issue.
Citrus Payment Solutions Customer Care's response, Apr 15, 2018
Verified Support
Dear Yogesh,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
hello sir,
i would like to inform you that i haven't any citrus and merchant number. i had open saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 20000/- payment. details r given below.
Dear Yogesh Chavada, Go to http://t.payu.in/5twucY to deposit money and complete the account opening process.
bank statment attached.
debit card num. 524272******1657
transaction date: 14/04/2018 amount 20000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 524XX1657 for a purchase worth Rs20000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn# 344323.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
699960 is your One Time Password for online purchase of Rs 20000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 1657. Don't share this with anyone
please help me contact num [protected] id . [protected]@gmail.com
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i would like to inform you that i haven't any citrus and merchant number. i had open saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 20000/- payment. details r given below.
Dear Yogesh Chavada, Go to http://t.payu.in/5twucY to deposit money and complete the account opening process.
bank statment attached.
debit card num. 524272******1657
transaction date: 14/04/2018 amount 20000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 524XX1657 for a purchase worth Rs20000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn# 344323.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
699960 is your One Time Password for online purchase of Rs 20000.00 at CITRUSPAY KOTAK thru State Bank Debit Card ending 1657. Don't share this with anyone
please help me contact num [protected] id . [protected]@gmail.com
Mahesh P N's reply, Apr 25, 2018
Sir amount is credited to your SBI or kotak account
I have same problem like mr. YogeshChavada
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
please help me contact id [protected]@gmail.com
Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]
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![]()
![]()
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
please help me contact id [protected]@gmail.com
Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]
Sir, this my 3 attempt in customer complaint but I'm not getting a single update regarding this issue,
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
But the amount is not resived in kotak or SBI account
Please help me to recover that money
Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]
![]()
![]()
![]()
![]()
![]()
i had open 811 saving account in kotak bank. when i had open my account. from bank i had recieve 1 msg . in the msg 1 link is given. i had open that link and made a 2000/- payment. details r given below.
Open Zero Balance A/c with Kotak Mahindra Bank & get Assured Cashbacks on transactions. Click here http://nsm.sg/6psvKI to avail this offer. *T&C apply
transaction date: 21/04/2018 amount 2000/-
then after transaction i got 1msg
Thank you for using your SBI Debit Card 459XX0411 for a purchase worth Rs2000.0 on POS KOTAK1194565 at CITRUSPAY KOTAK txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected]
But the amount is not resived in kotak or SBI account
Please help me to recover that money
Debit Card 459150XX0411
Date= 21/04/2018
Amount Rs2000.0
on POS KOTAK1194565
at CITRUSPAY KOTAK txn#[protected]
Transaction reference number=132919MO2658955
Mail Id: [protected]@gmail.com
Phone number=[protected]
I have had the same problem. My payment from SBI debit card to Kotak 811 account failed, but the amount has got debited from my SBI account and doesn't show up in Kotak 811 account.
I have sent an email to [protected]@citruspay.com with the details of the transaction.
Thanks
Vrishab
I have sent an email to [protected]@citruspay.com with the details of the transaction.
Thanks
Vrishab
Citrus Payment Solutions Customer Care's response, Aug 18, 2018
Verified Support
Hi Vrishab, we regret the inconvenience caused to you. Please share your Ticket ID and our team will assist you in the best way possible. - Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team