[Resolved] Citrus Payment Solutions — sun direct recharge | |
I recharged rs. 500.00 inr to my sun direct account no: [protected] through your site on 05.01.2018 through state bank of india personal internet banking. The transaction id of the above payment in my sbi online banking is [protected]igacrcect8. But the amount is not credited till now. My name is jolly k j and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible. Was this information helpful? | |
Apr 19, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 19, 2018 Citrus Payment Solutions Customer Care's response Dear Jolly, Apologies for the delay in response. Kindly help us if your query was resolved. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 3 Comments | |
Comments
I have recharged an amount of 212 to my sun dth of smart card no.[protected] which was linked to the mobile [protected] The recharge was done through your citrus solutions gateway please kindly look into this issue. Right now
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Citrus Payment Solutions Customer Care's response, May 3, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Dear team,
i have recharged yesterday(28.05.2019) Rs.230 for my sun direct dth .my smart card no .[protected], and registered mobile no.[protected], payment done.but still not recharged ...why?.
here i submitted the all transaction details so please verify and do the needful.
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i have recharged yesterday(28.05.2019) Rs.230 for my sun direct dth .my smart card no .[protected], and registered mobile no.[protected], payment done.but still not recharged ...why?.
here i submitted the all transaction details so please verify and do the needful.
Citrus Payment Solutions Customer Care's response, May 30, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team