[Resolved] Citrus Payment Solutions — transaction failed new connection (wbsedcl) | |
I was paying rs 6193.92 using citrus pay against new connection (Wbsedcl) on 6th august, 2017. However during transaction their web portal showed transaction failed. Surprisingly an auto generated mail was received from their side that payment was successful. Now wbsedcl denies payment from your side. Kindly arrange to refund the incurred amount. Merchant order number: p20170806173443758103498345 Citrus reference number: ctx[protected] Order amount: 6193.92 inr Transaction date & time: aug 06, 2017 05:36:07 pm Was this information helpful? | |
Sep 8, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Aug 07, 2017 Citrus Payment Solutions Customer Care's response Hi, We would like to inform you that the TXN ctx[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 3 Comments | |
Comments
Checked with Wbsedcl. They didn't receive the payments
Dear all
No solution, if you write any comments here. I have checked.
No solution, if you write any comments here. I have checked.
Citrus Payment Solutions Customer Care's response, Aug 22, 2018
Verified Support
Hi,
Apologies for any inconvenience caused to you. Please mark us an email at "support@citruspay.com" elaborating your concern so that we can help and assist you better.
Regards,
Citrus Support Team
Apologies for any inconvenience caused to you. Please mark us an email at "support@citruspay.com" elaborating your concern so that we can help and assist you better.
Regards,
Citrus Support Team
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Thanks in advance
Sanjay Kumar Dabas
[protected]
We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team