[Resolved] Citrus Payment Solutions — withdrawal initiated but not received
SuSushanth Kapisthalam on May 4, 2018
My reference number is[protected]. An amount of 3268 rupees was debited from my account but the withdrawal initiated amount have not received at the other end. I request you to look into this issue and solve the problem at the earliest.
I got an email from customer service to submit below details:
• registered email id and mobile number: firstname.lastname@example.org, [protected]
• bank or citrus transaction reference number:[protected]
• exact date and time of transaction: 21 april 2018, 2:24 pm
• exact transaction amount: rs.3268.
But citrus customer service team never bothered to reply to my complaints. After 3 days i forwarded them hdfc bank's email which stated to check the payment at merchant's end as the money has been debited and initiated. Citrus customer service never replied to my complaints till date, please take my complaint seriously as it has been more than 10 days.
Complaint marked as Resolved Jun 4, 2018
[May 04, 2018] Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified SupportCitrus Payment Solutions Customer Care's response, May 04, 2018
Your concern has already been addressed over the email sent by you under the case number 02759900. Revert to the same for any more help or support.
Citrus Support Team
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