[Resolved] Citrus Payment Solutions — zara order payment | |
I was placing an order on zara india online on 14th december and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Jan 18, 2020 Complaint marked as Resolved Verified Support Dec 17, 2019 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience this may have caused. We wish to inform you that your transaction with the Citrus ID: OL[protected] has been refunded on[protected] and shall reflect into your account within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday). We appreciate your understanding with regards to this matter. Regards, Citrus Support Team | |
 27 Comments | |
Comments
My money was deducted but than order was failed
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Reply
Hi i have made a purchase from zara this 19th sep 2020 and the payment was made through citrus solutions. The payment was on processing and the zara order got cancelled due to some issue. Today on 22 sep i see the payment is successful but the order is already cancelled. I request you to please refund my money asap.
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I have done a payment for my orders. Money has been already debited from my account. Still it shows "pending payment". Please see to this at the earliest.
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Please share the below details for assistance.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
I was placing an order on zara india online on 9थ November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
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I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
Amount deducted via upi transaction on 7th jan 2021 but not paid to Zara
So now i requested you to please refund my amount on priority basis
Please find attached gpay transaction receipt
Thanks
Adv. Jatin
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So now i requested you to please refund my amount on priority basis
Please find attached gpay transaction receipt
Thanks
Adv. Jatin
Citrus Payment Solutions Customer Care's response, Jan 12, 2021
Verified Support
Hi!
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 08/01/2021 via RRN 100714153731. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 08/01/2021 via RRN 100714153731. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
I ordered online in zara and paid through upi but the order got canceled but my money dint not get refunded to me. So kindly look into the problem and refund my money soon as possible. Thanks
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Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 10960.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 10960.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
I was placing an order on zara india online on23rd february and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
![]()
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnb and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
I was placing an order on zara india online on 23feb and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnband money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
![]()
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@pnband money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund of my money at the earliest.
I want my refund bck
PayUMoney Customer Care's response, Feb 25, 2021
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback at your issuing bank.
Citrus Payment Solutions Customer Care's response, Feb 25, 2021
Verified Support
Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 24/02/2021 via RRN 105417969552. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
Hi,
I have made a purchase from Zara app on 7/03/2021. I paid my payment through UPI (CITRUS SOLUTIONS PVT LTD)
UPI transaction ID:[protected]
Payment was successfully done unfortunately order was cancelled by ZARA app
Order no: [protected]
I kindly request yu to please refund my amount Asap
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I have made a purchase from Zara app on 7/03/2021. I paid my payment through UPI (CITRUS SOLUTIONS PVT LTD)
UPI transaction ID:[protected]
Payment was successfully done unfortunately order was cancelled by ZARA app
Order no: [protected]
I kindly request yu to please refund my amount Asap
Sabith007's reply, Mar 8, 2021
?
Citrus Payment Solutions Customer Care's response, Mar 9, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL5160810118771205275
processed on for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on 2021-03-07 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL5160810118771205275
processed on for Rs. 2990 was a failed transaction. The amount has been refunded to your source account on 2021-03-07 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday, and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
I did the payment through upi from google pay to zara. Payment is successful and my amount is debited. But zara still shows amount pending. Refund my money immediately. And if you have received it. Kindly update the app settings.
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I made a purchase from zara for which i paid through upi. The amount got deducted but the order got cancelled on zara somehow.
I request you to kindly refund my amount back
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I request you to kindly refund my amount back
Citrus Payment Solutions Customer Care's response, Jul 1, 2021
Verified Support
Hi Dahiyamansi,
We regret the inconvenience. We will check and update you on the status of the given transaction in next 24 hours. We appreciate your patience.
Regards,
Citrus Support Team
We regret the inconvenience. We will check and update you on the status of the given transaction in next 24 hours. We appreciate your patience.
Regards,
Citrus Support Team
Citrus Payment Solutions Customer Care's response, Jul 2, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL8768641116990112172
processed on 01-06-2021 for Rs. 4470.00 was a failed transaction. The amount has been refunded to your source account on 02-06-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL8768641116990112172
processed on 01-06-2021 for Rs. 4470.00 was a failed transaction. The amount has been refunded to your source account on 02-06-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
I made a purchase from zara for which oipaid through upi the money got debited from my account but did not receive by zara I made it through my upi please resolve my issue and offer a refund at the earliest
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Citrus Payment Solutions Customer Care's response, Jul 2, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN 118121107073. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 01/07/2021 via RRN 118121107073. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Hi I ordered on zara for the amount of 8970rs on 30th June, i made the payment via upi but the order got cancelled by zara.
I request you to kindly refund my amount back.
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I request you to kindly refund my amount back.
Hi I ordered on zara for the amount of 8970rs on 30th June, i made the payment via upi but the order got cancelled by zara.
I request you to kindly refund my amount back.
![]()
I request you to kindly refund my amount back.
Teghpartap Singh's reply, Jul 5, 2021
The Bank said the money has been credited to merchant account
I was placing an order on ZARA India online on 12/07/2021 and opted for UPI payment. I then did the payment through Google pay for which ZARA has used CITRUS SOLUTIONS PVT LTD as the payment gateway. I did my transaction via hdfcbank and money got deducted from my account TWICE but ZARA has not received the transaction and it still shows payment pending. So ZARA cancelled the order but I haven’t received my refund yet. Kindly check my concern and give me refund ASAP
Please note the amount got deducted twice.
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Please note the amount got deducted twice.
Moh4's reply, Jul 12, 2021
Please do respond
Moh4's reply, Jul 12, 2021
Can you please resolve this issue soon?
Citrus Payment Solutions Customer Care's response, Jul 14, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, your transaction via reference id 119309014763 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Further, your transaction via reference id 119309080770 is a successful transaction via Citrus id OL7719824729190403002 and source transaction id UPI4621561263741616687 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
Apologies for the inconvenience. As checked, your transaction via reference id 119309014763 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Further, your transaction via reference id 119309080770 is a successful transaction via Citrus id OL7719824729190403002 and source transaction id UPI4621561263741616687 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
Moh4's reply, Jul 27, 2021
I haven’t received my refund yet! Can you please look into this issue?
was placing an order on zara india online on 12th july and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
![]()
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Citrus Payment Solutions Customer Care's response, Jul 14, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, your transaction via reference id 119317089006 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience. As checked, your transaction via reference id 119317089006 is a failed transaction and amount for same has been refunded on 13/07/2021 via RRN 119309014763. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
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