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Did you get it back? I have a similar problem
Reply
Hi Ankita,
We are unable to view your Citrus ID here.
Please drop an email at [protected]@payu.in along with the needful details for assistance.
Team Citrus
We are unable to view your Citrus ID here.
Please drop an email at [protected]@payu.in along with the needful details for assistance.
Team Citrus
@Citrus Payment Solutions, Please update me, Its been 5 days and haven't heard back from you.
Citrus Payment Solutions Customer Care's response, Jun 17, 2021
Verified Support
Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Please find the attached transaction details shared by Zara, As per Zara they have refunded the amount and got stuck at your end, I had already checked with the bank and haven't received the amount.
My mobile number [protected]
Email id : [protected]@gmail.com
Its been a month now and haven't received any response from your end.
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My mobile number [protected]
Email id : [protected]@gmail.com
Its been a month now and haven't received any response from your end.
Citrus Payment Solutions Customer Care's response, Jul 14, 2021
Verified Support
Hi!
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Any update here? Its been more than a month now. PLESE PRVIDE AN UPDATE ASAP.
Citrus Payment Solutions Customer Care's response, Aug 27, 2021
Verified Support
Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Please find below details, My transaction refund was done as Rs 2280 and Rs 990
Total[protected] + 990) was debited from my account on 2nd Dec 2020 (Proof attached)as ordered together, while returning made separate return so the refund is in two parts
For Rs. 2280
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank Reference number :[protected]
Refund Transaction date : 13th Dec 2020
For Rs 990
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank reference number :[protected]
Refund Transaction date : 13th Dec 2020
Another transaction ID provided by Zara : OL[protected]
Card Number : 4143 66** **** 1433
UPI : [protected]@okicic
Email Id : [protected]@gmail.com
Phone : [protected]
Please check the screenshot below which shows total[protected]+990) has been paid to citrus pay on 2nd December
Please look into this ASAP, Its been really frustrating now. Amount is stuck at your end so REFUND THE AMOUNT ASAP.
![]()
![]()
![]()
![]()
Total[protected] + 990) was debited from my account on 2nd Dec 2020 (Proof attached)as ordered together, while returning made separate return so the refund is in two parts
For Rs. 2280
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank Reference number :[protected]
Refund Transaction date : 13th Dec 2020
For Rs 990
Citrus refund ID : OLREFUND[protected]
Merchant Refund ID : OLREFUND[protected]
Bank reference number :[protected]
Refund Transaction date : 13th Dec 2020
Another transaction ID provided by Zara : OL[protected]
Card Number : 4143 66** **** 1433
UPI : [protected]@okicic
Email Id : [protected]@gmail.com
Phone : [protected]
Please check the screenshot below which shows total[protected]+990) has been paid to citrus pay on 2nd December
Please look into this ASAP, Its been really frustrating now. Amount is stuck at your end so REFUND THE AMOUNT ASAP.
Hi!
As checked, both the transactions are already refunded on 12 & 13th December 2020. Please find the screenshot for your reference. Please contact your issuing bank in case of any further assistance is required.
Regards,
Team Citrus
![]()
As checked, both the transactions are already refunded on 12 & 13th December 2020. Please find the screenshot for your reference. Please contact your issuing bank in case of any further assistance is required.
Regards,
Team Citrus
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