ClearTrip Complaints & Reviews

Dear Customer, Account XX651 has been debited for Rs 8057.00 on 05-Feb-22, towards linked cleartrippvtlimited.[protected]@sbi. UPI Ref. no.[protected]ICICI Bank.
My money was deducted but still air ticket was not received yet

Greetings,
I booked my round trip journey(Indigo) from cleartrip.com. I completed first half of the journey without any issues but the second half I cancelled the ticket. As a result, a refund amount of INR 1673/- is pending from Cleartrip's side. Kindly process it as soon as possible. The date of he flight was January 2, 2022. I have shared the itinerary, and I processed the refund for the journey from Lucknow to Mangalore via Mumbai.
It's really hard to contact ClearTrip as well, because I booked the ticket without signing into cleartrip, so I don't have a Trip ID. But please I want my refund asap, as I don't expect such a thing to happen from a renowned place like ClearTrip.
Kindly look into it and get back to me, it has been long since I've posted the above complaint.

We had booked 4 tickets in cleartrip for flight reservation under Trip ID:[protected].
However after numerous calls and mails we have not received the refund.
Kindly do the needful

They have mentioned in their website that Ticket is refundable. After ticket cancellation my money fully charged by the airline.
This is cheating from Cleartrip
Almost my 26000 rs gone
Kindly help me to get this refund.

Please find the attached proofs.

Booked Ticket through Cleartrip on Sunday Nov 7th 2021 from Manchester to Dubai (Round Trip )
Cancelled the ticket on 1st Dec 2021.
Tickets were booked for travel on 10th Dec 2021 and 5th Jan 2022
Air France--Manchester to Dubai.
KLM Royal Dutch---Dubai to Manchester.
This ticket was cancelled through the Clear Trip Portal.
AIR FRANCE clearly states in its Website
All Air France tickets are fully modifiable and refundable at no cost and without proo[censored]p to the day of departure for travel up to 31 March 2022.
KLM ROYAL DUTCH AIRLINES also states
KLM Royal Dutch Airlines will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your KLM Royal Dutch Airlines flight.
The attached document shows Cleartrip is slow in the follow up procedure.I would like to have my ticket money refunded immediately as it was clearly stated it was a refundable ticket. Cleartrip has taken more than 60 days and not given a satisfactory reply even after regular follow ups from my side.

Hi Team,

I have a my parent return flight booked from DEL - SFO - DEL for 25 May 2021 and returing on 11 Nov 2021. At that time covid-19 was in peak in India, US canceled all the flight from India and my parent flight got cancelled. After this we reachout to cleartrip via call and they told us that Cleartrip change our ticket for open ticket and we received the mail for the same.

Now if we are trying to reach out to them they are saying your flight is canceled and you have to pay us if you want to make a booking.

I am not sure what to do here as they told us ticket is an open ticket and all this time we assume that we will reachout to cleartrip when we want to continue our booking. If they have canceled our flight atleast they should have issue a refund for the same last year which they never did.

Can you please help us on this and get our money back.

My trip ID[protected]. My Flight was cancelled by Airlines. Airlines has given full refund of Rs 11814 to clear trip but clear trip has refunded Rs 10911. By deducting EZcancel charges. Why ?? Trip cancellation is not from my side.

I’ve booked a flight ticket on ClearTrip site on 24th Jan around 9pm IST. I’ve received a notification that the booking has been confirmed and the ticket will be sent by Today. I haven’t received the ticket till now.Here’s the confirmed trip ID:[protected]....

Dear Sir,
Passenger Name: TRIPTI
Air Asia Departure Time: 06 Feb from Delhi to Visakhapatnam
Flight was cancelled by Air Asia on 06/02/2022 and full refund of Rs. 3398 was initiated to clear trip on 21/01/2022
Flight PNR No: UY4N8E
Air Asia has refunded full amount of 3398
but clear trip has refunded only 205
Rs.
Air Asia has refunded the amount of 3398 on 21/01/2021 to clear trip.
But clear trip has not refunded full amount to customer.
I want to get full refund of Ra. 3398 immediately

I have been canceled a ticket more than ayear, Air India has refund the amount to clear trip, until now Ididnot received the amount, kindly do the need full. customer service no number to contact and no reply for email

Greetings,
I booked my round trip journey(Indigo) from cleartrip.com. I completed first half of the journey without any issues but the second half I cancelled the ticket. As a result, a refund amount of INR 1673/- is pending from Cleartrip's side. Kindly process it as soon as possible. The date of he flight was January 2, 2022. I have shared the itinerary, and I processed the refund for the journey from Lucknow to Mangalore via Mumbai.
It's really hard to contact ClearTrip as well, because I booked the ticket without signing into cleartrip, so I don't have a Trip ID. However, I can share more personal details such as PNR and my details for more information.

Name : AYUSH MANDAL
PNR : NF7BXR
DATE OF TRANSACTION : 16 december 2021
MESSAGE : Payment for your Ranchi - Chennai one-way (Trip ID[protected] was unsuccessful as we didn't get a confirmation from your bank. If you were charged, it will be automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in account depending on your bank.

A fee of ₹3700 was deducted from my IDBI Bank account but the payment gateway fauled for some reason after which I was not refunded the money even after 3 working days as promised. Urgently look into the matter

Phone number : [protected] (upi registered)

It is really shameful to inform you that Cleartrip is a clearfraud company. My Flight Trip Id[protected] with PNR KU9MRY is being cancelled by airline due to operational issue . Full refund is being processed by the Airline. But this company named Cleartrip is doing huge fraud. They are charging Airline Cancellation fee and taxes on their behalf, which is a clearfraud. Shame on you. I will request everyone to stay away from this fraud Company. (Details attached)

Clear trip ID[protected] for air india flight booked for 13.12.21 was cancelled . Air India issued refund ticket vide endorsement tkt no[protected] for full refund. Clear trip raised refund application no [protected] on 5.2.21 . Refund still to be received to my card account despite follow up.

Failed net banking transaction for flight ticket dated 7/2/2022, from Bhubaneswar to Kolkata .amounting 2693.with cleartrip . trip id :[protected].in the name of sabyasachi bhaduri

my account number :[protected]
name :Papiya Bhaduri

Due to Covid, We canceled our ticket from Indigo airlne with trip Id[protected] after discussing with clear trip that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Clear trip told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount,

And Inidigo has also refunded the remaining amount to Clear trip as this was canceled due to covid I would expect that Clear trip also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount and only providing the refund of 58 INR instead of ~3000 INR. This is very unethical because it was all well discussed before cancelling the tickets.

Please look into this on priority.

Myflight from Dubai-Pune was cancelled (Trip ID [protected]) dated 2nd april 2020 (airline air India express).
I got a confirmation from Clear trip that the amount has been refunded to my credit card.Its been two months now & I have received no refunds. I am trying to raise a fresh complaint with clear trip but the only available alternative is a phone number mentioned on their website.I am in India it is not easy nor economical for me to make an international call.
Clear Trip has made no refund & they are aware I am in India & it will be quite inconvenient to me to pursue the matter hence delaying & stalling my refund.

Regarding reschedule despite of multiple callsn hours of waiting they are not responding

I had booked a flight with Cleartrip EZ cancel policy that guarantees full refund and for this ES cancel I had happily paid extra for the benefits it promised at time of booking.

On 8th of January I had to cancel and it reflected on the app that the refund status is : under verification that would be done with the airline by 9th of January.

Up till 16th of January, it is still showing that verification would be done by 9th of January.

Cleartrip doesn't even have a mail-id where one can reach out regarding cancellations. All it does is pop an automated mail stating there support has moved completely online.
And going through various online tabs for customer support one only ends up on contact number for customer support which is absurdly busy throughout, even if you give a call at the most odd hours.

The complaint being first raised on 13th of January, it was escalated and the delay was from the EZit or EZ Cancel department. On 16th January, I had made another call to customer support to fetch an email id I cam write to, but no such customer support email id supports, all you can do while cancelling is take the word of the representative on the call, and neither they would add you to the complaint chain that gives you some proof as to see that your complaint is even registered or not.
HORRIBLE EXPERIENCE.

It's absurd to not have a specific mail adress where customers can adress their queries.

I recently booked a flight (fully refundable) by cleartrip and later I needed to cancel it due to timing issue so I cancelled it.The company promised to get me a refund in 5-7days but it has been 25 days since and still I haven't received my refund amount, They are ridiculous and there is no customer support for it.
Flight PNR:B3E7NY