ClearTrip Complaints & Reviews

I’ve booked a flight ticket on ClearTrip site on 24th Jan around 9pm IST. I’ve received a notification that the booking has been confirmed and the ticket will be sent by Today. I haven’t received the ticket till now.Here’s the confirmed trip ID:[protected]....

Dear Sir,
Passenger Name: TRIPTI
Air Asia Departure Time: 06 Feb from Delhi to Visakhapatnam
Flight was cancelled by Air Asia on 06/02/2022 and full refund of Rs. 3398 was initiated to clear trip on 21/01/2022
Flight PNR No: UY4N8E
Air Asia has refunded full amount of 3398
but clear trip has refunded only 205
Rs.
Air Asia has refunded the amount of 3398 on 21/01/2021 to clear trip.
But clear trip has not refunded full amount to customer.
I want to get full refund of Ra. 3398 immediately

I have been canceled a ticket more than ayear, Air India has refund the amount to clear trip, until now Ididnot received the amount, kindly do the need full. customer service no number to contact and no reply for email

Greetings,
I booked my round trip journey(Indigo) from cleartrip.com. I completed first half of the journey without any issues but the second half I cancelled the ticket. As a result, a refund amount of INR 1673/- is pending from Cleartrip's side. Kindly process it as soon as possible. The date of he flight was January 2, 2022. I have shared the itinerary, and I processed the refund for the journey from Lucknow to Mangalore via Mumbai.
It's really hard to contact ClearTrip as well, because I booked the ticket without signing into cleartrip, so I don't have a Trip ID. However, I can share more personal details such as PNR and my details for more information.

Name : AYUSH MANDAL
PNR : NF7BXR
DATE OF TRANSACTION : 16 december 2021
MESSAGE : Payment for your Ranchi - Chennai one-way (Trip ID[protected] was unsuccessful as we didn't get a confirmation from your bank. If you were charged, it will be automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in account depending on your bank.

A fee of ₹3700 was deducted from my IDBI Bank account but the payment gateway fauled for some reason after which I was not refunded the money even after 3 working days as promised. Urgently look into the matter

Phone number : [protected] (upi registered)

It is really shameful to inform you that Cleartrip is a clearfraud company. My Flight Trip Id[protected] with PNR KU9MRY is being cancelled by airline due to operational issue . Full refund is being processed by the Airline. But this company named Cleartrip is doing huge fraud. They are charging Airline Cancellation fee and taxes on their behalf, which is a clearfraud. Shame on you. I will request everyone to stay away from this fraud Company. (Details attached)

Clear trip ID[protected] for air india flight booked for 13.12.21 was cancelled . Air India issued refund ticket vide endorsement tkt no[protected] for full refund. Clear trip raised refund application no [protected] on 5.2.21 . Refund still to be received to my card account despite follow up.

Failed net banking transaction for flight ticket dated 7/2/2022, from Bhubaneswar to Kolkata .amounting 2693.with cleartrip . trip id :[protected].in the name of sabyasachi bhaduri

my account number :[protected]
name :Papiya Bhaduri

Due to Covid, We canceled our ticket from Indigo airlne with trip Id[protected] after discussing with clear trip that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Clear trip told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount,

And Inidigo has also refunded the remaining amount to Clear trip as this was canceled due to covid I would expect that Clear trip also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount and only providing the refund of 58 INR instead of ~3000 INR. This is very unethical because it was all well discussed before cancelling the tickets.

Please look into this on priority.

Myflight from Dubai-Pune was cancelled (Trip ID [protected]) dated 2nd april 2020 (airline air India express).
I got a confirmation from Clear trip that the amount has been refunded to my credit card.Its been two months now & I have received no refunds. I am trying to raise a fresh complaint with clear trip but the only available alternative is a phone number mentioned on their website.I am in India it is not easy nor economical for me to make an international call.
Clear Trip has made no refund & they are aware I am in India & it will be quite inconvenient to me to pursue the matter hence delaying & stalling my refund.

Regarding reschedule despite of multiple callsn hours of waiting they are not responding

I had booked a flight with Cleartrip EZ cancel policy that guarantees full refund and for this ES cancel I had happily paid extra for the benefits it promised at time of booking.

On 8th of January I had to cancel and it reflected on the app that the refund status is : under verification that would be done with the airline by 9th of January.

Up till 16th of January, it is still showing that verification would be done by 9th of January.

Cleartrip doesn't even have a mail-id where one can reach out regarding cancellations. All it does is pop an automated mail stating there support has moved completely online.
And going through various online tabs for customer support one only ends up on contact number for customer support which is absurdly busy throughout, even if you give a call at the most odd hours.

The complaint being first raised on 13th of January, it was escalated and the delay was from the EZit or EZ Cancel department. On 16th January, I had made another call to customer support to fetch an email id I cam write to, but no such customer support email id supports, all you can do while cancelling is take the word of the representative on the call, and neither they would add you to the complaint chain that gives you some proof as to see that your complaint is even registered or not.
HORRIBLE EXPERIENCE.

It's absurd to not have a specific mail adress where customers can adress their queries.

I recently booked a flight (fully refundable) by cleartrip and later I needed to cancel it due to timing issue so I cancelled it.The company promised to get me a refund in 5-7days but it has been 25 days since and still I haven't received my refund amount, They are ridiculous and there is no customer support for it.
Flight PNR:B3E7NY

I made payment a ticket on 11/01/2022 with trip id[protected]
Cleartrip claims that the UPI transaction did not complete, but my account was debited.

The booking shows this message

Your booking was not completed as we've received a failed status from the payment gateway. If your account was charged, it should be refunded to the same within 3-12 working days.

I checked with my bank(ICICI), they said that the beneficiary account has been successfully credited so there is nothing they can do from their end,

These are the details I received from ICICI regarding the amount credited to cleartrip.

Dear Customer, Your transaction of Rs 9389 from ICICI Bank was successfully credited to the beneficiary Cleartrip account XXXXXXXXX1465 on 11/01/2022 13:49:02 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

More details -

UPI txn remark - UPI/[protected]/Cleartrip/cleartri
p.razor/Axis Bank Ltd./AXIe729b62ec
bd34efcb3a93b424ce6e70b/

Amount - Rs 9389

trip id[protected]

Kindly assist with refund.

Our Andaman trip was scheduled in early December but our flights got cancelled so we had to cancel all our reservations at port Blair, Neil and Havlock island (hotels were booked through clear trip app)
But even after trying to reach them from about more than a month now, they haven't refunded our money irrespective of sending them multiple emails / reminders/ proofs of flight cancellations, they are telling lies that hotel managers are denying to make refunds, but since I'm in constant touch with hotel management and they've assured me of that fact that no representative from clear trip has contacted them regarding the refund initiation, even hotel management has written mails to cleartrip regarding this but they are just not responding to anything

From where i can get refund and how shall I make sure that cleartrip refunds my money which is close to 30, 000INR

I made a booking on 6 jan from ranchi to delhi but the booking was failed and i have been charged and my amount was deducted from my account which has not been credited yet to my account

Please help me to get refund of my amount i am trying multiple ways to reach you but i am unable get connected with your customer care service please solve my problem

I had booked 2flight tickets from clear trip and selected 21st march date but clear trip autoselected my date to 14th march i want my full refund on this or change my date

Payment made for the trip[protected] but booking not approved, 'stating payment failed', constantly following up in vain since 21.12.21, don't bother to acknowledge even. Highly disappointed. Utter Regret .

My trip I'd is[protected] booked on apr19. I have been following up since then . Ticket was booked with jet airways and it was cancelled by cleartrip . I received refund for only 602 rs. I have been following up since then. If I don't get a resolve I will go against cleartrip to consumer court now. My email I'd is [protected]@gmail.com and contact [protected]
I have filed multiple complaints .
I need a resolution soon.
Regards
Pooja

Very irresponsible staffs
payment made is not accepted by them though deducted from customers account.
Payment made while rescheduling yet e-ticket not sent due to which flight missed.
Executives behaving careless and not addressing issues.