ClearTrip Complaints & Reviews

The worst ever experience with cleartrip. I have booked a round trip from Hyderabad to Tirupati in November. But the onward trip has been cancelled by the airlines due to heavy rains then. The airlines have even given full refund endorsement for my trip. But till date I didn’t get my refund. All lame excuses they give. I have even opted for insurance for full refund. Cleartrip is the most fraudulent website. It’s a lesson that we should never go with these intermediaries for flight bookings. Better book through the airlines website.

Its been 3 year and the refund for Jetstar flight has not been provided yet.

We booked Air India flights for Port Blair (round trip) for 26th to 31st Jan through Cleartrip as per the below Trip IDs:

a).[protected]
b).[protected]
c).[protected]

But, due to the covid outbreak, we converted our existing ticket to an open ticket through Cleartrip on 21st Jan 2022, which was confirmed by an Email. Cleartrip person who did perform this operation was Rohan.

Now, we decided to use the open ticket and reschedule the flights for the month of March and contacted Cleartrip CC for the same. But after talking to multiple people and hours-long waiting on Cleartrip CC we understood that they are just passing the time and they are not actually interested in booking our flight. Some people also told us that Cleartrip can't do open tickets.
Hearing this shocking reply we contacted the airline directly i.e. Air India. There we came to know that our open ticket was not remarked as "open for use" and it was showing no show.
According to the airline, our ticket was encashed by Cleartrip and the airline is not authorized to reschedule the encashed tickets.

Now it seems like a complete mess of what Cleartrip did in our case. We need a resolution on this as soon as possible. Regardless to say we can't recommend Cleartrip to anyone in the future.

We have talked with Rohan, Siddharth, Harsh Sachdeva, Anisha ( TL) already in your customer support team. Our request to your CC guys is to please don't act over-smart with customers if you have made a mistake then accept it and resolve it.

I can provide Cleartrip open ticket email confirmation, for your reference, rest you can get all the details with Trip IDs shared above.

I have booked flight ticket from Delhi to Bangalore under Trip ID[protected] for 23rd Dec 2021 for 5 Passengers under easy cancellation policy of Cleartrip. I cancelled flight tickets for 3 passengers (Anjali Gupta, Medhansh Gupta, Sahansh Gupta) on 14th Dec from clear trip app. The refund initiated by Cleartrip is only for two passengers while for one refund was never initiated. I have raised multiple complaints to Cleartrip customer care[protected], 13396449, 13439239,[protected] but always got response that will look into it and never got refund. Cleartrip is running a scam under easy cancellation policy and looting customer’s money. I have attached screenshot from Cleartrip app about cancellation and refund.

Dear sir/mam,
I have been facing the worst experience for the last 20 days with Cleartrip Pvt. Ltd.
My trip ID is[protected] . Last 20 days I called nearly 10 times to you and I am trying to get my refund amount which Cleartrip has already got from the Indigo Airlines as a fare difference. But still I didn't get any refund. Waiting for 20 days to get this refund is too much time.
I want my refund as soon as possible....

I made payment a ticket on 30/01/2022 with trip id[protected]
and Cleartrip claims that the UPI transaction did not complete, but my account was debited. Even as of today i.e. 8th Feb'22, I have not received the refund.

The booking shows this message - Your booking was not completed as we've received a failed status from the payment gateway. If your account was charged, it should be refunded to the same within 3-12...

Dear Customer, Account XX651 has been debited for Rs 8057.00 on 05-Feb-22, towards linked cleartrippvtlimited.[protected]@sbi. UPI Ref. no.[protected]ICICI Bank.
My money was deducted but still air ticket was not received yet

Greetings,
I booked my round trip journey(Indigo) from cleartrip.com. I completed first half of the journey without any issues but the second half I cancelled the ticket. As a result, a refund amount of INR 1673/- is pending from Cleartrip's side. Kindly process it as soon as possible. The date of he flight was January 2, 2022. I have shared the itinerary, and I processed the refund for the journey from Lucknow to Mangalore via Mumbai.
It's really hard to contact ClearTrip as well, because I booked the ticket without signing into cleartrip, so I don't have a Trip ID. But please I want my refund asap, as I don't expect such a thing to happen from a renowned place like ClearTrip.
Kindly look into it and get back to me, it has been long since I've posted the above complaint.

We had booked 4 tickets in cleartrip for flight reservation under Trip ID:[protected].
However after numerous calls and mails we have not received the refund.
Kindly do the needful

They have mentioned in their website that Ticket is refundable. After ticket cancellation my money fully charged by the airline.
This is cheating from Cleartrip
Almost my 26000 rs gone
Kindly help me to get this refund.

Please find the attached proofs.

Booked Ticket through Cleartrip on Sunday Nov 7th 2021 from Manchester to Dubai (Round Trip )
Cancelled the ticket on 1st Dec 2021.
Tickets were booked for travel on 10th Dec 2021 and 5th Jan 2022
Air France--Manchester to Dubai.
KLM Royal Dutch---Dubai to Manchester.
This ticket was cancelled through the Clear Trip Portal.
AIR FRANCE clearly states in its Website
All Air France tickets are fully modifiable and refundable at no cost and without proo[censored]p to the day of departure for travel up to 31 March 2022.
KLM ROYAL DUTCH AIRLINES also states
KLM Royal Dutch Airlines will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your KLM Royal Dutch Airlines flight.
The attached document shows Cleartrip is slow in the follow up procedure.I would like to have my ticket money refunded immediately as it was clearly stated it was a refundable ticket. Cleartrip has taken more than 60 days and not given a satisfactory reply even after regular follow ups from my side.

Hi Team,

I have a my parent return flight booked from DEL - SFO - DEL for 25 May 2021 and returing on 11 Nov 2021. At that time covid-19 was in peak in India, US canceled all the flight from India and my parent flight got cancelled. After this we reachout to cleartrip via call and they told us that Cleartrip change our ticket for open ticket and we received the mail for the same.

Now if we are trying to reach out to them they are saying your flight is canceled and you have to pay us if you want to make a booking.

I am not sure what to do here as they told us ticket is an open ticket and all this time we assume that we will reachout to cleartrip when we want to continue our booking. If they have canceled our flight atleast they should have issue a refund for the same last year which they never did.

Can you please help us on this and get our money back.

My trip ID[protected]. My Flight was cancelled by Airlines. Airlines has given full refund of Rs 11814 to clear trip but clear trip has refunded Rs 10911. By deducting EZcancel charges. Why ?? Trip cancellation is not from my side.

I’ve booked a flight ticket on ClearTrip site on 24th Jan around 9pm IST. I’ve received a notification that the booking has been confirmed and the ticket will be sent by Today. I haven’t received the ticket till now.Here’s the confirmed trip ID:[protected]....

Dear Sir,
Passenger Name: TRIPTI
Air Asia Departure Time: 06 Feb from Delhi to Visakhapatnam
Flight was cancelled by Air Asia on 06/02/2022 and full refund of Rs. 3398 was initiated to clear trip on 21/01/2022
Flight PNR No: UY4N8E
Air Asia has refunded full amount of 3398
but clear trip has refunded only 205
Rs.
Air Asia has refunded the amount of 3398 on 21/01/2021 to clear trip.
But clear trip has not refunded full amount to customer.
I want to get full refund of Ra. 3398 immediately

I have been canceled a ticket more than ayear, Air India has refund the amount to clear trip, until now Ididnot received the amount, kindly do the need full. customer service no number to contact and no reply for email

Greetings,
I booked my round trip journey(Indigo) from cleartrip.com. I completed first half of the journey without any issues but the second half I cancelled the ticket. As a result, a refund amount of INR 1673/- is pending from Cleartrip's side. Kindly process it as soon as possible. The date of he flight was January 2, 2022. I have shared the itinerary, and I processed the refund for the journey from Lucknow to Mangalore via Mumbai.
It's really hard to contact ClearTrip as well, because I booked the ticket without signing into cleartrip, so I don't have a Trip ID. However, I can share more personal details such as PNR and my details for more information.

Name : AYUSH MANDAL
PNR : NF7BXR
DATE OF TRANSACTION : 16 december 2021
MESSAGE : Payment for your Ranchi - Chennai one-way (Trip ID[protected] was unsuccessful as we didn't get a confirmation from your bank. If you were charged, it will be automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in account depending on your bank.

A fee of ₹3700 was deducted from my IDBI Bank account but the payment gateway fauled for some reason after which I was not refunded the money even after 3 working days as promised. Urgently look into the matter

Phone number : [protected] (upi registered)

It is really shameful to inform you that Cleartrip is a clearfraud company. My Flight Trip Id[protected] with PNR KU9MRY is being cancelled by airline due to operational issue . Full refund is being processed by the Airline. But this company named Cleartrip is doing huge fraud. They are charging Airline Cancellation fee and taxes on their behalf, which is a clearfraud. Shame on you. I will request everyone to stay away from this fraud Company. (Details attached)

Clear trip ID[protected] for air india flight booked for 13.12.21 was cancelled . Air India issued refund ticket vide endorsement tkt no[protected] for full refund. Clear trip raised refund application no [protected] on 5.2.21 . Refund still to be received to my card account despite follow up.