ClearTrip Complaints & Reviews

I have booked the tickets on 18th feb, the amount was debited from my bank but the clearteip message said transaction unsuccessful and the amount will be credited in my account within 3-12 days . I have already registered complaint on 22 Feb with all the details.
The amount is Rs. 6834/-
Ref no .[protected]
Booking date - 18/2/22
Time -8.57pm

I had booked one ticket for 3 persons from the cleartrip as per the following details :

Number of person : 3 ( 2 adult, 1 child)
Travelling Date : 01/11/2022
Air Service : Spicejet
Travelling details : From Jabalpur to Bangalore (SG 3024)
Trip ID :[protected]
PNR No. : N8QI6S

Unfortunately, I was not able to travel and asked for reschedule the flight from spicejet customer care but didn't get any response.
On further communication I got that refund of 1152/- has been processed and sent to cleartrip account.

I would request you to please send the amount as I had not travelled for it and lost approx. 17k due to this booking.
Let me know if you need other information.

I have booked a ticket through clear trip during pandamic year and half ago since then many times contact them, but no response at all, flight was canceled because of airline, booking ticket price was 1850, air India cut some amount also clear trip deducted some amount final amount is 750 ready to pay for me, month ago I got Mail refund processed, until now not credited to my account, its been ayear and half.

This is regarding the Cleartrip ID[protected] which was booked via Cleartrip website (cleartrip.ae) in April 2019. It was a Jet airways ticket to India from Dubai and was cancelled by the Airline 'Jet Airways'.

Traveller name Age group Date of birth Nationality Passport number Ticket number Status
Mrs. Nidhi Rana Adult - - - 589-[protected] Cancelled
Mstr. Kabir Rana Child 20/10/13 - - 589-[protected] Cancelled

We followed up with Cleartrip several time on emails and phone calls. Cleartrip just said that the flight has been cancelled by Airline and they will issue refund later. Later they came back saying since Jet Airways has closed down business and they are unable to issue refund.
Now since Jet Airways has been revived and they are issuing refunds to customers, despite several emails Cleartrip is not giving us refund.

https://www.khaleejtimes.com/business/jet-airways-creditors-to-take-95-haircut-c...⇄

I've booked tickets from cleatrip for tomorrow for train and didn't noted my trip id for ticket confirmation, is their any means I can get my ticket as they are demanding trip id which I don't have or atleast refund so I can book again, I need urgent as money is involved in this and I didn't even received any mail confirming my booking.

From
mkv chalapathy
21, svgnss lay out
basaveswara nagar
bangalore
cell-[protected]
dear sir
refund id 02095187 PNR F2M5VM OF AIR ASIA

We cancelled on 3rd feb 2022 a to and fro ticket from bangalore to hyderabad -air asia.

We spoke to air asia and they said that a refund of rs.1200 has been made to clear trip account on 3rd itself. But you have not initiated the refund till now.

Please credit this money to my account from which payment has been made immediately.
ACCOUNT NAME; NATURAL HEALTH CARE- CURRENT ACCOUNT NO [protected] IFSC CODE 0000361
HDFC BANK, BASAVESWARA NAGAR branch
BANGALORE
CELL [protected].
Please treat this as my first notice .
thanking you
chalapathy

I have been CONTACTing them for the last 72 hours for my full refund. I wanted the full refund because the Airlines have re-scheduled my flights without my notice and I am not HAPPY TO travel with the changed Itinerary. When called Airlines, They have asked to CONTACT Clear Trip has I have booked the tickets through them.

Their CUSTOMER care is USELESS ###.

MY Trip ID:[protected]

I request everyone to avoid Clear Trip for your bookings.

Clear trip isn't refunding the full amount when an airline initiated full refund. They are deducting convenience fees as well as cleartrip charges from the refunded amount. This is cheating.

I tried to book flight tickets through cleartrip twice on 11/02/2022. The transaction was unsuccessful but the amount was debited from my bank account both time. It been four days and the amount is still not credited back into my bank account. I tried to contact them on customer care but no contact number or toll free number is provided on the website.

We booked Air India flights for Port Blair (round trip) for 26th to 31st Jan through Cleartrip as per the below Trip IDs:
a[protected]
b[protected]
c[protected]
Due to the covid-19 outbreak, we converted our existing ticket to open ticket via Cleartrip on 21st Jan 2022, which was confirmed by an Email Rohan from Cleartrip helped with processing.

We contacted Cleartrip CC to use open tickets, after multiple follow-ups we got response that CT can't help with booking of open tickets.
We contacted Air India directly and came to know that our open ticket was not remarked as "open for use" by Cleartrip and it was flagged as no show.

According to Air India, our ticket was encashed by Cleartrip and the airline is not authorized to reschedule the encashed tickets.

Now it seems like a complete mess and we are blocked.

We have talked with Rohan, Siddharth, Harsh Sachdeva, Anisha ( TL) from the Cleartrip CC.

& Now whenever we call Cleartrip CC they put us on hold or just say they will call back in 2-3 hrs but we get no return call.

Please try to help us asap.

And also please somebody go & ban this cleartrip type of companies.

Hello sir, it’s been more than 12 working days and I haven’t recieved my refund for the flights that got cancelled from airlines end. My flight cancellation number is[protected]. The flight was a round trip from Pune to Amritsar. PNR - ALBTJZ Hope to recieve my refund as soon as possible.

I have booked flight tickets for 2 from Port Blair to Ahmedabad via Chennai (Port Blair to Chennai by SpiceJet, Chennai to Ahmedabad by IndiGo) through ClearTrip. Due to Covid cases, the flight from Port Blair got cancelled by SpiceJet, and didn't have any rescheduling option for the same day. ClearTrip representative assured us that we are eligible for a full refund for the complete trip. As per the guidance provided by him, we cancelled our IndiGo flight too. All the relevant documents have been shared to both the Airlines and ClearTrip. It's been more than 15 days, they haven't refunded any kind of refund to us, despite calling them for a dozen times. Every time we call them, we are supposed to give them a whole story line from the beginning. None of the Senior Representative available any day to attend the complaint. After promising call backs several times, we haven't got a single call. Very pathetic experience. I will never book any kind of ticket from them in future.
Trip ID:[protected]

I tried to make a booking from CJB to DIB on 11 mar. 2022. Everything is okay but it says payment failed but my account was deducted an amount of 15734 rs.
Fund not being credit back to my account. Please try to solve this issue. Trip id[protected]

I made payment regarding booking of a hotel on 12/02/2022 having the UPI reference no.[protected] at 09:55 for the amount of Rs. 3686.00.
My account was debited with the said amount but the booking is not confirmed by Cleartrip.

The website shows this message - Oops, your payment didn't work.

I checked with my bank(State Bank of India) as well as with Paytm through which I have done my transaction, they...

The worst ever experience with cleartrip. I have booked a round trip from Hyderabad to Tirupati in November. But the onward trip has been cancelled by the airlines due to heavy rains then. The airlines have even given full refund endorsement for my trip. But till date I didn’t get my refund. All lame excuses they give. I have even opted for insurance for full refund. Cleartrip is the most fraudulent website. It’s a lesson that we should never go with these intermediaries for flight bookings. Better book through the airlines website.

Its been 3 year and the refund for Jetstar flight has not been provided yet.

We booked Air India flights for Port Blair (round trip) for 26th to 31st Jan through Cleartrip as per the below Trip IDs:

a).[protected]
b).[protected]
c).[protected]

But, due to the covid outbreak, we converted our existing ticket to an open ticket through Cleartrip on 21st Jan 2022, which was confirmed by an Email. Cleartrip person who did perform this operation was Rohan.

Now, we decided to use the open ticket and reschedule the flights for the month of March and contacted Cleartrip CC for the same. But after talking to multiple people and hours-long waiting on Cleartrip CC we understood that they are just passing the time and they are not actually interested in booking our flight. Some people also told us that Cleartrip can't do open tickets.
Hearing this shocking reply we contacted the airline directly i.e. Air India. There we came to know that our open ticket was not remarked as "open for use" and it was showing no show.
According to the airline, our ticket was encashed by Cleartrip and the airline is not authorized to reschedule the encashed tickets.

Now it seems like a complete mess of what Cleartrip did in our case. We need a resolution on this as soon as possible. Regardless to say we can't recommend Cleartrip to anyone in the future.

We have talked with Rohan, Siddharth, Harsh Sachdeva, Anisha ( TL) already in your customer support team. Our request to your CC guys is to please don't act over-smart with customers if you have made a mistake then accept it and resolve it.

I can provide Cleartrip open ticket email confirmation, for your reference, rest you can get all the details with Trip IDs shared above.

I have booked flight ticket from Delhi to Bangalore under Trip ID[protected] for 23rd Dec 2021 for 5 Passengers under easy cancellation policy of Cleartrip. I cancelled flight tickets for 3 passengers (Anjali Gupta, Medhansh Gupta, Sahansh Gupta) on 14th Dec from clear trip app. The refund initiated by Cleartrip is only for two passengers while for one refund was never initiated. I have raised multiple complaints to Cleartrip customer care[protected], 13396449, 13439239,[protected] but always got response that will look into it and never got refund. Cleartrip is running a scam under easy cancellation policy and looting customer’s money. I have attached screenshot from Cleartrip app about cancellation and refund.

Dear sir/mam,
I have been facing the worst experience for the last 20 days with Cleartrip Pvt. Ltd.
My trip ID is[protected] . Last 20 days I called nearly 10 times to you and I am trying to get my refund amount which Cleartrip has already got from the Indigo Airlines as a fare difference. But still I didn't get any refund. Waiting for 20 days to get this refund is too much time.
I want my refund as soon as possible....

I made payment a ticket on 30/01/2022 with trip id[protected]
and Cleartrip claims that the UPI transaction did not complete, but my account was debited. Even as of today i.e. 8th Feb'22, I have not received the refund.

The booking shows this message - Your booking was not completed as we've received a failed status from the payment gateway. If your account was charged, it should be refunded to the same within 3-12...