ClearTrip Complaints & Reviews

I have cancelled the International Ticket with trip Id[protected]. As initially they told the refund will initiate in 5-10 working days and later on after 8 day they come with an email as refund is processing with 0 charges as below. Please help me on getting refund as justifying the policies. Any airline will not charge completely as part of services and with in 24 hours also they are providing refunds. As per united airlines they will...

Hi Consumer team,

I'm having a pending refund of Rs.101306 yet to be received from Cleartrip team.

I booked my international flight ticket from Chennai to Denver on 18th December 2021 for my higher studies in US. Due to prior class starting date I cancelled my flight ticket within 24 hours in Cleartrip website.

Trip ID :[protected]
PNR : VSIZSK
Airline: Vistara and British Airways

As per Aviation ministry there should be no cancellation charges and full amount should be refunded back to the customer if he/she cancelled the ticket with travel agent (cleartrip) or airline within 24 hours.

I called the customer care at first they said we are processing refund and it will be processed within 3 to 5 days. But after 3 days I got call from the Cleartrip finance team saying we don't issue refund because it needs to be cancelled with airline directly and saying some unrelevant answers. Due to this I'm so stressed and my higher studies are getting spoiled.

As a student I'm reaching out to you guys to help me get my refund and send me to US with your best wishes!!

I'm attaching my ticket booking screenshot and Cancellation screenshots.

Thanks,
Yuvaraj Boobalan
Email: [protected]@gmail.com

Dear Sir / madam,

This is to bring to your notice that I have booked one single room @ Hotel Metro Continental, Charbagh, Lucknow from 7th to 9th December 2021. But when I reached at the hotel, the name was something different ( It is showing Hotel Metro VIEW)

After checking with them, Thay said that the address is their hotel premises but they didn’t have any idea of HOTEL METRO CONTINENTAL

I tried to contact all your customer care number[protected] / [protected]…but all are unanswered

Regards
M Rashid
Kolkata

Dear Sir/Madam,

We Send Refund Request to Cleartrip on 26 Mar 2021 and after many reminders our refund still Pending...Refund details give below:

Order Reference Number [protected]. HDF 513259.
Cleartrip Partner ID :[protected]
TG PNR: TSUE3G in the Name of Mrs Brij Bala Vashishth).

Request you please give Refund ASAP.

TG 462 K 07NOV *MELBKK[protected]NOV
TG 323 K 07NOV *BKKDEL[protected]NOV

Thanks & regards
Raghuvir Kumar
[protected]

The Airline Air India rescheduled my flight the timing was colliding with another connecting flight. So I cancelled my ticket. bought another Air ticket from Spicejet from your portal.

Till today I have not received any refund nor any reply to my emails for the cancelled Air tickets.

Is there some way we can be contacted or any office of cleartrip exists in India so we can Reach them.

Kindly help

Regards

Saad

I'm writing regarding the refund status of my flight with trip ID[protected]. The cancellation was done by the AIRLINES and informed to me by email. Every other airlines when a flight is cancelled by them does an IMMEDIATE refund, but with cleartrip I was asked to log in and claim my refund. At the time it said that I would receive a refund in 10 days, but it's been over 15 days since the cancellation and the Rs. 79, 433 I paid are still not refunded to me.

When I enquire about the status all I hear back is that I will get a call back. When I have made the payment to CLEARTRIP directly and not the airlines, why is my money pending from Cleartrip's side because of the airline?

When I call your call centre the agents are completely unable to provide even a timeline on when I can expect the money back.

Dear Cleartrip,
1. I’m a serving Naval officer presently posted in Kochi, Kerela. Due to an inadvertent accident of mother of my subordinate sailor Neeraj Singh on 13 th Dec, I booked a Go first flight for him via cleartrip from Kochi to Bom G8 348 and BOM to Delhi G8 2315 ( trip ID[protected], PNR- A2IH6Y).

2. Upon booking the flight, the amount was deducted from my account, however confirmation of booking was kept on hold . Subsequently, Neeraj Singh received a msg ( photo of msg enclosed) that payment is unsuccessful and if amount is deducted, it will be refunded in 3-10 working days . However later on a msg concerning confirmation of booking was received, but by that time a new flight of Indigo was already booked.

3 . Subsequently, the Go First flight was cancelled for Neeraj Singh from our end just 3 hrs before take off.
4 . It is pertinent to mention that all this mischap happened due to reception o[censored]nsuccessful payment message from your end, cause of which I was forced to book an another flight.
Therefore you are requested to initiate full refund for the above mentioned GO Air flight.

Regards
Lt Cdr Sumit
Indian Navy

My friend was booking an air ticket, and under traveler details I had first written my own name, which he changed later on while booking his ticket. He changed the traveller name to his name, put in his email id and number, and paid the full amount for the ticket.

Guess what happens next, I get a confirmation mail from the airline itself with an air ticket in my name, while he gets a confirmation from cleartrip with a PNR ID under his name!

This absolute absurdity made us call the customer support, which denied responsibility completely, asking us to just cancel the ticket which would lead to us losing money because of their incompetence. After a bit of wrangling, the customer support asked for 4 hrs time to understand the issue and promised to call back.

We got no call. And when we called, they conveniently did not answer. Now we do not know under who's name the ticket is since we have received no confirmation from them.

I booked a hotel RNS Residency for Murudeshwar Karnataka from cleartrip website mobile app. 1 day before the trip When I tried to confirm my booking from the hotel they denied it. They said there is no booking with this name and even they don't take booking from cleartrip. I had to cancel my booking from cleartrip and use another website to book the hotel. Even money is refunded by Cleartrip but I would like you guys to look into the issue of why this happened as this has been a really bad experience for me and I will think twice before booking hotels via cleartrip. I am writing this email so that it doesn't happen to other people. I was not able to reach cleartrip guys by any means. On the website the no. which is given asks you to connect via website. It was such a harassment situation that 1 day before I had to check the hotel all over again and how come the cleartrip is saying that booking is confirmed. What if we have not called up in the hotel and ended up reaching there without any booking. I have now booked the same hotel at a higher price and I would like cleartrip guys to compensate for it.

Dear Management
Pls note that my Trip I'd[protected] is shown by Cleartrip as unsuccessful but payment is debited from bank account Hdfc transaction I'd[protected] by bhim Upi.I have already raised complaint to bhim and they confirmed me that bank has successfully send payment to cleartrip.Pls see the attachment and do refund me the debited amount as soon as possible.
Rgrds
Champak

I had booked ticket from cleartrip.com. Trip ID:[protected], PNR no. D9DWVD (Jazeera Ariline). I have received an email from Jazeera Airline outlining saying, "Please note that your ticket will refund to travel agency where the booking was originally made, please refer to same office for any assistance." I am trying to forward this email at their customer care email id [protected]@cleartrip.com. However, I am not receiving any response after sending repeated email regarding the refund. While at voice call, cleartrip requested an email from Jazeera Ariline. I have received the email on refund but after forwarding the email to cleartrip, there is no response. Could you please help me to get my refund as the flight was cancelled by Jazeera Airline itself. Thank you.

Not yet received refund amount and I was cancelled more than 35 days.

Booking reference.JT47VR

Trip id:[protected]

I want to follow up my refund

Clear trip and British Airways cancelled one of my flights and now refusing to provide refund. TRIP ID:[protected]
PNR: LWGOTE

Ticket was booked for 23rd November Chennai to Toronto via London.
They cancelled my connecting flight from London to Toronto but the first flight from Chennai to London was not cancelled.

Since they cancelled my ticket about 2 weeks before my travel, I was confident they will reschedule my ticket. But even though after calling many times per day, they never rescheduled it. Even 24 hours before my flight i was fighting to get me a different flight or carrier. Cleartrip never rescheduled it. After that, i had to wait for another week to book my ticket to Toronto. (not cleartrip).

Now when asked for Refund (Airlines/Cleartrip cancelled my ticket), they deny my request saying i was No Show..???? This is incredibly unfair and cheating. How do they expect me to travel to a country (London, UK) without a connecting flight, where I do not have any visa status? Cleartrip has to take full responsibility and provide my 100% Refund.

Dear Sir,

Please be noted that i have made booking on dated 09dec 2021, time : 9.30pm, through clear trip portal for ticket purchase from bangalore to riyadh (saudi arabia) on dated 28 Dec 2021, unfortunately i have been charged amount of Rs 34, 789/-, but ticket was not issued to me, i have been sent message from clear trip for unsuccessful payment from bank but upon checking bank inform me payment is successful from their side and recieved to your end.

Please refund me the payment debited from my account back for not issuance of ticket immediately without delay.

Awaiting for your kind feedback.

Best regards,
BANNUR SIDDIQUE
[protected]

I haven't received my refund of amount ₹6515/- for trip id[protected]
I had Booked my ticket on 04/12/2021

(Trip ID[protected],
Date- 3/12/21
Amount-26283
Please help me track the status of my refund from clear trip

I cancelled a flight from Bengaluru- Lucknow with a booking reference GH52JI on November 17th but still the refund amount has not been credited in my account. It is already updated in goibibo website and I also got a confirmation that the seat has been cancelled from goibibo. But in cleartrip the seat is still there. Resolve the issue ASAP

I hv booked the tkt wd cleartrip in flexi fare and changed the dates bcz I couldn't travel on the date and paid fare difference .and while changing I hv asked customer care agent if I change next time do I hv to pay for Changing fee which was informed I can change any no of time in a year without paying any changing fee .now when I am again Changing it cleartrip is asking me to pay for changing fee apart from fare difference. Pls advise what to do in this case

I have cancelled one ticket due to flight reschedule through indigo's website and it shows the money is refunded to cleartrip but the cleartrip has not refunded my money yet.My trip id is [protected]. and my pnr is LPNF2K