Cleartrip — Wallet function is cheating of customers | |||||
I have some amount in my cleartrip wallet (wallet is a service by cleartrip where your refund amount you can store and use it for your next bookings), its from my cancellation of hotel booking, the trip ID is [protected], for last 2 months iam trying to use that money but there is no single option given by cleartrip to select the amount and use, called the customer center many times but everytime they keep fooling around and always after sometime the call is disconnected without any resolution, i guess they are using the money collected in the wallet and just dont want to give it back to customers so they keep the customer engaged on call and disconnect, one calls themagain thinking that it must have got disconnected by mistake but they keep on repeating the same and now iam sure they have trained their customer care call center employees the trick of how to avoid the customers who have money in the cleartrip wallet. I need a resolution from cleartrip to this, i need my money back. Thank you Was this information helpful? | |||||
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ClearTrip customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Mr Shinde - the error is rectified. Please check now.
I made a booking on cleartrip trip id [protected] from Del to sxr total amount 10122. I applied Ct11 coupon code and I got a cashback on my wallet Rs 2000.
passengers already completed the booking.
I checked the balance on other day it showed zero balance when I called them the agent totally blamed on me. I want the refund of that amount.
THANKS
REGADRS
JAMEEL MIR.
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passengers already completed the booking.
I checked the balance on other day it showed zero balance when I called them the agent totally blamed on me. I want the refund of that amount.
THANKS
REGADRS
JAMEEL MIR.
The clear trip is cheating customers. Not yet received the refund even after 15 days from the cancellation. No way to contact a customer care agent. Its pure cheating. My Trip ID : [protected]
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Trusting Cleartrip about their fastest refund menthod, Cleartrip Wallet, choosing the same has put me in a big trouble now.
Cancelled two international flight tickets on Sept 11, and even after 6 days today, there is no trace of refund.
Each time I follow up, the CSRs give different reasons. First CSR was a lady, and she asked me to contact Emirates for refund, which when I did, I was told by Emirates that agent has to follow up with Airlines for any booking done through the agent.
Then, I was informed that it is due to a technical issue in Cleartrip's system that the refund is getting delayed.
Today, I was informed that Cleartrip doesn't have enough people in their backend team to process the refund.
I thought of booking the next set of flights with this refund amopunt, and that was the reason why I had chosen Wallet option. I want to book the flights before the fares go high. And, I am stuck with no option.
I requested Cleartrip then to change the refund mode from Wallet to the original payment mode (Debit card), so that I don't need to wait for this amount before booking the flights. The request was straight-away denied.
It is not a small amount. I spent 2350 Dirhams which is equivalent to approx 42000 INR.
Customer care agents are not giving a timeline to the resolution. Moreover, they behave rudely to consumers???
Guys, please be very careful while booking tickets through agents like Cleartrip. Book flights only if you are sure. Because, if you have to cancel the booking, then you will end up on waiting infinitely to get your money refunded.