ClearTrip Complaints & Reviews

Dear team,

My trip id [protected]. I have tickets from brussels to delhi via istanbul on 6th april 2016.
Ticket number 235-[protected], 235-[protected], 235-[protected]

My flight from brussels to istanbul is cancelled due to attack in brussels. I called airline to find me alternative. Airline team told me to connect to cleartrip as i booked my ticket via clear trip, i called cleartrip more then 10 times and send many mails for the changes of my flight. But every time new customer care representative attend the call and no one is responding to my concern.

In every call they promised me to call back but no one call me back on my number and not even a single mail stating they not able to connect me.

They are asking me to connect to airline which i have already done . I made mr. Nirav to be on conf call with turkish airline representative. But they booked me an alternative flight and ask cleartrip for passing eternity to me. But till now no one has send any update on my concern,

I have paid amount to clear trip and not to airline

I need to fly on 6th april but till now there is no provision available to me. I am highly disappointed and dissatisfied with the service.

Please take an action regarding this .

Trip I'd [protected]
This is regarding hotel booking confirmed through cleartrip.on enquiry at hotel they say rooms are not confirmed and asked me to contact cleartrip customer care..contacted them twice was put on hold for 15 minutes each time.was asked to call again after some time.called up again was put on priority queue and the call gets disconnected..cleartrip is clearly cheating customers..it's a fraud company.

I booked 3 tickets or trip ids for Batman vs Superman - [protected], [protected], [protected].

The meal coupons provided by you were very clear in terms - medium pepsi and large popcorn. The provider at PVR were giving medium pepsi with only Regular popcorn and upon insistence told that their deal with you is to provide Regular popcorn, even though the coupon say Large Popcorn.

Needless to say, it left a very bad taste.

Further, my ticket reads cost as Rs 425. The reduced meal combo given by PVR was listed at Rs 300. The total comes to Rs 725 including all taxes. How come you sold tickets saying that it is worth Rs 1000 and you are giving it for Rs 750?

[protected]
Hi there

I accidentally cancelled this trip with in few minutes of booking my air ticket, as was new to using this app, I somehow managed to book a new ticket spent more money, now got a message that zero refund has been processed.

What is this?

I want my money back please. I've so many financial issues, can't afford to loose my money like this.

Please help.

Regards
Shiwani

I booked a ticket from bombay to zurich (Airindia) for[protected]Departure from bombay) through cleartrip (Trip id: [protected]) bearing amount rs. 46508. But unfortunately, i got my visa refused and i cancelled my ticket on[protected]. As per the policy of air india, if a person is unable to travel due to visa refusal, his 100% amount will be refunded (Got information from cleartrip as well as airindia office, chandigarh). Sir, my complaint is till date i did not get any refund in my account. Initially, cleartrip customer care told me to wait for 40-45 days for refund approval from airindia, but now already 60 days have been passed and i did not get any refund. Please do the needful at the earliest.

Navdeep goel
+91-[protected]

I had cancelled my 2 flight tickets from Dubai to goa, , , which I had booked from cleartrip.com, , , before cancellation refund amount was show on cleartrip account was 15800 rupees and after cancellation I got only 12000 rupees, , , , differences of 4000 rupees, , , , I had called several times on cleartrip, , , , they just cut my call, , , , ,

Tripb Id.[protected]
When ticket not booked why deducted money from a/c.
When will be deducted then refund imidate. Then I can booked my ticket. I have received msg for reflect money 16-20 day . how can possible.
So please refund money fast as possible. Thanks

I was booking a ticket for a Delhi - Mumbai rountrip, and paying via PayTM wallet on 29 February 2016. At 8:09:12 pm, money (amount INR 6, 117) was deducted from my wallet but transaction failed. I booked the ticket later that night (through a separate transaction), but for this transaction no refund or intimation has come from Cleartrip.

TRANSACTION DETAILS:
Cleartrip Travel Service Order #42359312
Paytm Cash Txn ID [protected]-02-29
08:09:12 PM

What is making it worse is that none of their helpline numbers is getting picked up. I am an elite member of cleartrip, and even their "dedicated hotline"[protected] is not getting picked up.

Please help me in this. I always book tickets via ClearTrip only and do NOT force me to change due to this experience.

I had cancelled the below

Trip ID: [protected]
Trip ID: [protected]
Trip ID: [protected]

Got a message on 25 Jan 2016 that refund will be done in another 15 days.

But till now not got refunded. Raised a cleartrip customer

Dear Sir/Madam,

I would like to raise complaint against cleartrip.They are highly unprofessional and very immature in handling customer queries.They don't give a damm care about any customer.Please go through below mail chain to understand complete context -

Hi Parvez/Team,

This is my old Trip ID: [protected], [protected] in which I used my 4000 INR voucher to book the tickets and then cancelled it.

This is my new Trip Id - [protected] (which I booked ticket on 22/02/2016), it is from Bangalore to Nagpur and the price of ticket is 4082INR.

Request you to please refund 4000INR to my bank account, Below bank details will help you to serve better-

Account No - [protected]
Bank Name - HDFC Bank Limited
Branch Name - Vazhuthacaud, 1st Floor Kenton Tower Near Kalabhavan Theatre Vazhuthacaud Trivandrum 695014, kerala

IFSC Code - HDFC0000063

Please let me know, if you need anything else.

Thanks And Regards,
Satish Verma,
Lead Developer, GTO, IMS Health®,
6th Floor, Omega, Block C, Embassy Techsquare, Kadubeesanahalli Village, Varthur Hobli, Bangalore-560013 MobNo - [protected] Extn - 5795


-----Original Message-----
From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of E-care Customer Support
Sent: Monday, February 22, 2016 11:49 AM
To: Verma, Satish (Bangalore)
Subject: RE: FW: RE: Grievances about customer support

Dear Mr. Mr. Satish Verma,

Thank you for contacting Clear trip escalation desk.

Please reply to this email with the Trip Ids for booked tickets from Bangalore to Nagpur


Regards,
Parvez Bagwani
www.cleartrip.com

[protected] Original Message[protected]
From: [[protected]@in.imshealth.com]
Sent: 19/02/2016 14:56
To: [protected]@cleartrip.com
Subject: FW: RE: Grievances about customer support

Hi Parvez/Team,

Can you please read below mail conversion which I started on 28/08/2015?
I have booked tickets from Bangalore to Nagpur and want my money back, can you please let me know the process now?

Thanks And Regards,
Satish Verma,
Lead Developer, GTO, IMS Health®,
6th Floor, Omega, Block C, Embassy Techsquare, Kadubeesanahalli Village, Varthur Hobli, Bangalore-560013 MobNo - [protected] Extn - 5795 [cid:image001.[protected]@01D16B25.C5D4E1C0]

From: Satish Verma [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2016 2:54 PM
To: Verma, Satish (Bangalore)
Subject: Fwd: RE: Grievances about customer support

[protected] Forwarded message[protected]
From: "E-care Customer Support"
Date: Aug 28, 2015 8:30 PM
Subject: RE: Grievances about customer support
To: "[protected]@gmail.com"
Cc:

Dear Mr. Mr. Satish Verma,

Thank you for contacting Clear trip escalation desk.

As per our telecom we cannot process refund for cash back, however you can utilized the same in future booking within the given validity period and send us the trip id. we will process manual cash for the same

Please reply to this email with the Trip Ids.

Regards,
Parvez Bagwani
www.cleartrip.com

[protected] Original Message[protected]
From: [[protected]@gmail.com]
Sent: 28/08/2015 12:22
To: [protected]@cleartrip.com
Subject: Grievances about customer support

For Trip ID: [protected], [protected]

Customer Email Address : [protected]@gmail.com

Customer problem / question in detail:

Hi Team,
I have booked tickets from Bangalore-Indore and Then from Nagpur-Bangalore.While booking the same, i have used ClearTrip GiftVoucher of worth 4000Rs .Now i cancelled the ticket, Voucher amount of 4000Rs also should be refunded back.Please consider my case and refund 4000Rs ASAP.

Thanks,
Satish
ref:_00D90lYuT._5006F1Auezv:ref

Inspite of repeated mails and calls to ClearTrip regarding the final reward under the rewards program I have not received any information. It is sad and highly discouraging.

Totally fraud company I can say that I have booked one part payment Tkt through this company due to.mine net issue I regularly contacted company customer care from 11:40-1232 at night and asked them to tell me a other process to make payment as my trip I'd is not showing on mobile when I login they kept mine pH on hold and at 12:20 approx they send me link to make payment when I made after 15 min I got message trip expires booking cancel amount forfeited totally fraud company .and not refunded mine refund too.better beware all from this fake portals .

I have some amount in my cleartrip wallet (wallet is a service by cleartrip where your refund amount you can store and use it for your next bookings), its from my cancellation of hotel booking, the trip ID is [protected], for last 2 months iam trying to use that money but there is no single option given by cleartrip to select the amount and use, called the customer center many times but everytime they keep fooling around and always after sometime the call is disconnected without any resolution, i guess they are using the money collected in the wallet and just dont want to give it back to customers so they keep the customer engaged on call and disconnect, one calls themagain thinking that it must have got disconnected by mistake but they keep on repeating the same and now iam sure they have trained their customer care call center employees the trick of how to avoid the customers who have money in the cleartrip wallet.
I need a resolution from cleartrip to this, i need my money back.

Thank you

Even when confirmed by airlines that a full refund of 12000 has been done by the airlines, cleartrip.com is refusing to give me full refund even after almost 4 weeks of follow up. The case details are as below:

Case# 15703103: Refund for Trip Id: [protected]

I booked my flight ticket from Cleartrip.com, I cancelled this ticket on 9th Jan 2016. The total cost of the ticket is 73, 044. Customer care has transferred money into wallet, without informing the policies of the wallet. I then tried to transfer the amount from wallet to my bank. Cleartrip maintains a policy that one cannot transfer money from wallet to bank. I called customer care, they are forcing me to use my huge amount only on Cleartrip. There must be regulations to transfer money from wallet back to Credit card / bank a/c like paytm and other e-commerce websites. They can't force the customers to buy. This is absurd. Cheating at highest level. Never ever book tickets on cleartrip.

Attached E-mail communication from Customerservice.

Hi,
I am Sushma Kelshikar I have two complaints about clear trip details as follows:
1) About Hotel Hayat Rabbani- Jaipur, Rajasthan, Cancelation
I have book above mention hotel for Mr.Mangesh rakhunde on Check-in: 13 December, 2015 | Check-out: 16 December, 2015 which I have cancelled due to some personal reasons.

I have not yet received the refund amount of Rs. 2000 from clear trip till date after calling several time to clear trip I have not received any kind of reply
I have spoken to Mr. Abhijeet regarding the refund but same reply I have revived that we have process your request on 8th November 2015 and reference no is RRN[protected]

Please note my trip id for your reference (Trip ID [protected])


2) Please note we have done booking from Clear trip in the month of November for Jannah residency Munnar we have booked 3 room From November 11, 2015 to November 13, 2015 (Trip ID [protected].) .
Clear trip call center person Mr.Azaz & Yogesh didn't inform us about distance of hotel from Munnar
According we have done the booking
And when we have visited Jannah residency that time we came to know about distance of 30 kmt.
This is completely Clear trip mistake.
And when we cancelled the booking they have said it is non-refundable amount
Why we should bear this cost when it is mistake from Clear trip.

please look into the matter sushma.K [protected]

Trip ID-[protected]. I booked my flight ticket from Cleartrip.com, I cancelled this ticket on 19th Jan 2016. The total cost of the ticket is 70, 044. After complaining several times Cleartrip replied that they have refunded the amount of 41, 480(Rs. 18, 147.0 to Credit Card and Rs. 23, 337.0 to Wallet.). I then tried to transfer the amount from wallet to my bank. Cleartrip maintains a stupid policy that one cannot transfer money from wallet to bank. There must be regulations to transfer money from wallet back to your card / bank a/c like paytm and other e-commerce websites. They can't force the customers to buy. This is absurd. Cheating at highest level. Never ever book tickets on cleartrip.

I, Surabhi Agrawal made a flight booking from Delhi to Amritsar of trip ID: [protected] via Cleartrip and the company has wronged me in the following ways:
1. I booked flights on 11th December 2015 to and fro for 17th December 2015 and 20th December 2015 but they were booked for 17th January 2016 and 20th January 2016. Instantly on receipt of tickets, Cleartrip was informed that the ticket had been erroneously issued but the customer care service at +91-[protected] was unhelpful and said that they will contact within an hour.
2. They did not contact, and we had to call the service repeatedly for an update. This practise was repeated a multiple of times for extension of 12, 24 and 48 hours, at each point with a demand of more time required to resolve the issue.
3. Ultimately, Cleartrip service personal informed us on 14th December that the mistake was on our part according to their IT logs. I requested for a copy sent to me on my registered email address and was informed that within 24 hours the request will be processed but I only received a copy of the IT logs on 25th December after incessantly asking them. The authenticity of the document received is doubtable.
4. On cancellation of the tickets, I received an email on 14th December 2015 informing that the processed refund is 0. This violates the policy of returning the taxes after deducting the cancelation charges.
5. Upon contacting the customer service yet again, I was informed that due to amendment of the tickets, the refund is nil but I did not amend the tickets. Only and merely an enquiry with respect to amendment was made and no amendment was instructed.
6. Again, they said that the Jet airways have refunded zero amount to Cleartrip and hence, no refund was given to us but on contacting Jet airways, we were informed of a significant amount refunded back to Cleartrip on 17th December 2015.
7. On 22nd December 2015, the customer care personal finally agreed to look into the matter after we informed that Jet airways has informed us that they have refunded the taxes.
Thus, the company has been repeatedly offending and damaging. Please look into the matter. I request a full refund of the tickets of Rs. 26, 592.

I had a problem with my booking, trip ID [protected]. Because the price was almost doubled AFTER I pressed the pay now button, I was of course not satisfied. Therefore I did not want to go to the hotel. What should I have done? There were two options, money back, but Cleartrip takes a big fee for booking back my money. Of course I am also not satisfied with this option, as it was probably a software error. In addition to the 300 RS Cleartrip fee comes the conversion charges of my credit card company. Another option could be to put it into the Wallet, a new feature on Cleartrip. Of course I carefully studied the rules for about an hour. But I did not find that I would not be able to use it with train bookings. Because this is the only division of Cleartrip I am reasonably satisfied with, you should have warned beforehand. On the basis of this incomplete information and the panic of the moment, I had only a few minutes to cancel the hotel, I decided to cancel the hotel and use the new Wallet feature.
-Please refund my money to my credit card number, because you increased the price making a price agreement with me (after I pushed the pay button, which sends the details to my credit card company).
-Please make clear your rules for coupons. And absolutely warn when a coupon is used before, that is before the customer gives permission to take the money from the credit card.
-Please, remove the software error. I did see the error because I am very careful and conscientious with my payments and always triple check, but many other customer might not see it, and would pay much more than they thought. I would put this under the category of fraud (maybe unintentional, but if so correct your error).
Until these things have been solved and/or answered I will be extremely hesitant to use the Cleartrip services.

My trip id is [protected] for a two 2 Room Service Apartment in Goa from 23rd-26th Jan. I have booked the same for Rs. 27, 571. As per the cancellation policy on your website which clearly sites that Refundable Cancellation Policy is applicable with more than 24 Hours Notice. So, the Cancellation was done today morning which is still 3 days away from my Booking period. As per the mail, that I received on refund you have forfeited my entire Rs 27, 571.
It is completely injustice at my end.