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Clovia.com Complaints & Reviews

www.clovia.com
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Updated: May 8, 2025
Complaints 258
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13
Unresolved
245
Bad 😕 It seems that Clovia.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Clovia.com reviews & complaints page 11

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A
Anusharma123
May 30, 2020
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I have purchased a product which size is 34c and i want to exchange it in size 34dd and on clovia site there is no option show for exchange or return
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    N
    Nishant Luthra
    May 28, 2020
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    Address: Uttar Pradesh

    I've order some products but it is not received yet and customer support is not responsive

    [protected] is my no.
    +1 photos
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      P
      Priya7912
      from Songadh, Gujarat
      Oct 23, 2019
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      I have ordered 3 bra’s and night dress with total 2150 rs using netbanking.. Amount got deducted from my account but not received any confirmation message. If order is not placed then i need my refund amount.. Please improve the service quality.. The worst service ever.

      I need my money back. I am trying to call customer service but they are not available now plz help me in this 😔
      View replies
      I have placed an order of 1362 Rs on clovia app. After completing payment it redirected to clovia app and the order was still not placed. I could see all the items still in cart but money got deducted from bank.
      Reply
      Did you got any update???
      Reply
      I placed an order of 1414 rs today. The amount is deducted but the order is not placed. The items are still in my cart and when I checked the order status with order id the status is showing payment not done. Please help me with this. I want my money back if order is not placed and I would not order from this site ever again. I have sent the mail to clovia with payment receipt.
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      25 found this helpful
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        H
        Habiba Babuji
        from Mumbai, Maharashtra
        Oct 9, 2019
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        Address: Mumbai City, Maharashtra, 400059

        My order number is #5292494
        We had ordered undergarments in the offer 4 @799, two of which when dipped in plain water had a color defect. Images were clicked and sent to the concerned email id of clovia within a day. There was no response from their side. I called them repeatedly and they kept on asking for 24-48 hours each time.
        It's been almost a week now since i have raised the concern.
        The return request too has been generated but every evening i get a message from the courier company stating that i have cancelled the pick-up request, which is certainly not true.
        I have been in constant contact with their representatives but they seem totally uninterested.
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          1
          123@Kamini
          from Chennai, Tamil Nadu
          Sep 12, 2019
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          Its very unfortunate to tell that repeatedly i have contacted customer service on phone and email regarding this issue. Yet i have not get any response.
          09-sep-2019 itself order has been delivered at 10:00pm in chennai as updated in tracker.

          But i have not received yet. Without my confirmation how can you deliver the product to some other person.
          I have asked details of the receiver. That also you are not sharing.
          Is there someone who can look into the issue and arrange the product or refund of the same.

          Worst experience. Not expected from clovia team.
          View replies
          Product was picked up by 15th dec. Return is totally completed. But I do not get any refund amount . Even there is no update about refund procession or return completion.
          Order Id - 5655078

          order delivered but not received - Comment #3613186 - Image #0
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          I placed the order on 6th December. Due to delay in delivery I decided to return/cancel it. I requested for cancel about 2 days ago but still now there is no update. Order amount is 897₹. Order id - 5636602
          Please solve it as soon as possible.
          Too much delay in response from clovia.Please solve this

          order delivered but not received - Comment #3618967 - Image #0
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            S
            Sirisha. Kristen
            from Mumbai, Maharashtra
            Sep 9, 2019
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            Trying to add address interface asking to select address type but there are no options to select, without this doesn't allow to order. This is so annoying worst experience.
            Many doubts about your products. Some say your products are being worn out within a month in the rewiews. If products turn out wrong with me also will you replace those for me is there any guarantee available on your products.
            View replies
            I placed the order on 6th December. Due to delay in delivery I decided to return/cancel it. I requested for cancel about 2 days ago but still now there is no update. Order amount is 897₹. Order id - 5636602
            Please solve it as soon as possible.

            unable to fill address to place order - Comment #3613187 - Image #0
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              B
              Brighty Marina
              from Bengaluru, Karnataka
              Sep 4, 2019
              Resolved
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              Resolved

              Address: Dakshina Kannada, Karnataka, 575018

              I had ordered a few items on clovia and i received the order on tym. But i needed to exchange one item and i had requested an exchange for the same on 23rd of august 2019.

              On 27th august 2019, the item was taken by delhivery company for exchange and after that on their website the shipment shows delivered to seller but no response have been made from clovia team. It's been a few days now.

              Kindkt do look into the matter and send my order asap.
              An hopeful customer.
              Dec 22, 2019
              Complaint marked as Resolved 
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                A
                Adv Gopika Sanal
                from Mumbai, Maharashtra
                Jul 8, 2019
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                about a hold on product

                I have ordered 3 bras @ 999. I successfully received the same within 3 days. But i found that one of that bra isn't my size so i returned it and ordered another one. But i didn't get any updates. Whether u received the packet i have returned or whether my new order was on transit. Kindly reply for this. I am a satisfied customer of yours.

                Regards
                Adv. Gopika sanal...
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                D
                dhritismita boruah
                from Mumbai, Maharashtra
                Jul 1, 2019
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                Address: Kahilipara Road, House No 10, Kamrup Metropolitan, Assam, 781019

                I have placed an order of 4 bras and paid rs839 via paytm..amount is deducted from my account but I didn't receive order confirmation or any detail..plz help...will I get the order confirmation shortly otherwise refund of money will be appreciated.my first experience with Clovis is very bad...plz reply quickly and resolve the matter as soon as possible..
                View replies
                I have ordered 3 items in Clovia and paid via Google pay

                Amount got debited and I didn't get any notification for order placed

                Call [protected]
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                  R
                  Rajeshree Balasubramanian
                  from Mumbai, Maharashtra
                  Jun 30, 2019
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                  Address: Thane, Maharashtra, 400612

                  I have ordered for 4 bras and combo shape wear from clovia app and done payment through net banking, the amount has been deducted from my account but my order details is not yet confirmed by the clovia partner. Kindly help me in getting my order or refund my money.
                  Amount has been deducted from my account kindly look into the issue asap.

                  Regards,
                  Rajeshree
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                    G
                    GOSWAMI PURIBAPU
                    from Valsad, Gujarat
                    Jun 8, 2019
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                    Address: 5A, LB Lane, SJ Press, Kolkata - 700002, Kolkata, West Bengal, RICB5973

                    Iteam is damged in not worky but my item is long time is delevry in but not comny is responbilty to compny is my rosdr is retrn to product but so welbee
                    iteam very defclti and working not but so prodcut is retrn i did kinly my ordsr is campny so very ggod is not procut efect so but kindlyis prodcut retrn to campny and recvest is my ordar is producut retrn
                    +1 photos
                    View replies
                    Hi, I ordered bras from clovia order number 4768790 at checkout I got an offer 2 panties free I selected the size too but did not receive the panties free with the bras. Please check on this. I'm very disappointed that I did not get the offer that was mentioned.
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                      V
                      Vasudha Narasipuram
                      from Amalapuram, Andhra Pradesh
                      Mar 14, 2019
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                      Address: Visakhapatnam, Andhra Pradesh, 530032

                      Hi,
                      I have ordered stuff of worth 1600 with order ID 4235558 which is delivered on Feb 24. I have placed return for 3 items on March 5( before 15 days). Usually there is a technical issue for this app. Whenever we click on return/replacement it will throw error as attached. So I opened the link separately and returned items. A message got displayed that agent will be collecting in 4 days. Till today no agent has come. I have dropped a mail to help desk. They reply with a standard template that I need to return in 15days and they haven't received any return request. please resolve my issue.
                      +2 photos
                      View replies
                      I have ordered on 29/5/19 and the date given for deliver is on 2/6/19. and the amount was paid through online...till now no message as come regarding the order.. i called to customer care on 31/5/19 regarding the issue.. they told they will get back in 48 hrs... Till now there is no call back. I want response as soon as possible from the admin.
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                        S
                        [email protected]
                        from Jaipur, Rajasthan
                        Feb 26, 2019
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                        Address: 1-i-5 housing board colony,near old water tank ,opposite to community Hall, Banswara Rajasthan, Banswara, Rajasthan, 327001

                        Hello
                        I am Silvia Samuel from Banswara Rajasthan. I could not be able to access Clovia page . Page is been shown as attacker has accessed your account . Please do something please. I have enclosed a picture of that Clovia page which is been showing to me. I want to know if it is hacked what can be done for this. Please check the picture I am enclosing with the complaint.
                        My email ID is [protected]@gmail.com
                        Please do something
                        +1 photos
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                          V
                          vaishnavi dalvi
                          from Mumbai, Maharashtra
                          Jan 12, 2019
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                          Website: www.clovia.com

                          I have placed an order for rs.1198. I paid through online via google pay, the amount has been deducted from my account but haven't received order confirmation message or mail from clovia. Unable to find order details in my order section. Wanted to know whether the order is placed or not. If order is not placed will the deducted amount will be refunded to my account? Please respond asap...
                          View replies
                          I have paid an amount of 943 using my paytm wallet but the product which I bought are still in the cart and not in my orders. I want to know why it is happening. Please send me the products which I bought or else please refund my money

                          clovia product. order placed but clovia.com not received order confirmation even after i have done payment online - Comment #3393166 - Image #0
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                            M
                            Mrrinal Dev
                            from Patna, Bihar
                            Dec 13, 2018
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                            I have placed an order on 11th December at 7 pm. My order number is 3948322 . It's more than a day but my order has not been dispatched yet. When I have checked my order status it's showing that your order is on hold.

                            This is very very ridiculous. At the time of ordering it was showing that the product will be delivered in 3-4 days but now it's showing that order is on hold. I don't know what does it means?

                            This clovia is so unprofessional and irresponsible that they didn't even informed me about my order on their own. Infact when I have mailed them then get a unprofessional reply that your order has been delayed by 3-4 days. I am really very fed up from this clovia.

                            This is the worstest online clothing service company. I will never ever going to order anything from this worst clovia.
                            +1 photos
                            Dec 14, 2018
                            Updated by Mrrinal Dev                             I have cancelled my order number 3948322 because due to extreme delay in the delivery, missing promised products at the time of ordering and very rude and unprofessional behaviour from clovia.

                            Most important thing is that i have selected the amount to be refund in my bank account and not in the clovia wallet. But still i got a mail that your amount will be refunded in your clovia wallet. Clovia is the most cheater company i have ever seen in my life.

                            Mark my words very clearly that i want the refund only in my bank account and nowhere else. If you don't do so then be ready to face the charges from consumer court.

                            I repeat that i have selected the amount to be refund in my bank account and i want it there only.

                            And please please people don't go for clovia or don't even think of ordering from this worst clovia thing. They're the top most cheaters, unprofessional and irresponsible.
                            View replies
                            I placed my order on june 2 my order number is 8641474 it's been 15 days my order is on hold my marriage is next week. I made an online payment of Rs. 2000 it keeps on showing that your order is on hold contact us and when I try to contact customer care I get no reply if I don't receive my order before 28th of june I will file a complain against this company in consumer court.
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                              P
                              Pavi_c7
                              from Bengaluru, Karnataka
                              Oct 12, 2018
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                              I have placed an order in clovia app for 759rs. I paid through online via netbanking, the amount has been deducted from the account but haven't received order confirmation msg or mail from clovia. Unable to find the order details in my order section. Wanted to know whether the order is placed or not. If order is not placed will the deducted amount will be refunded to my account? Please respond asap.
                              View replies
                              I placed order using clovia.com..my money got debited and the order didn't get placed..it is not in my orders section also..tried reaching customer care ..but of no help...need my money back

                              clovia.com not received order confirmation even after i have done my payment online - Comment #3264081 - Image #0
                              Reply
                              This is the top most worst online clothing company. People please listen to me and let's file a case in consumer court against clovia. There are more than hundred people who have been cheated by clovia. And many people hasn't received their refund yet. It's time for action. Let's file a case together. If we all raise voice together against this cheater company then I am sure that we'll get justice.
                              Reply
                              Hello,
                              We were tried to place an order on Saturday at around 7.30pm and did online payment but money 759 is deducted from my account to clovia's account and it shows that transaction is failed. When contact to bank they said that transaction was done successfully via payU.in
                              Transaction ref no is[protected]
                              Please refund my amount
                              Reply
                              Yesterday morning I have ordered some products from Clovia app..payment has been done for the same...but still didn't got any confirmation by mail or sms...Even on app order history is blank...exactly what happened may I know ???
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                                H
                                Homesh Pandya
                                from Ahmedabad, Gujarat
                                Jul 14, 2018
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                                Website: www.clovia.com

                                Clovia is a big fraud.. Be aware.

                                They ask to return the package and by mistake if the customer returns the free gift means you will not receive the free gift. They damn care for existing customers.. Let's be aware of this brand. There are many similar shopping website better than Clovia who offer products at a better price and care for the customers
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                                  K
                                  kalpana saroha
                                  from Delhi, Delhi
                                  Jul 12, 2018
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                                  Address: New Delhi, Delhi, 110071
                                  Website: Store and website

                                  I had ordered clovia product online and also visited to sarojni nagar store, where the girl told me there are limited products available on store when I told her that there are many option on online she told me that are not original, so not to buy. I had also complaint for the same but nothing has been done yet.

                                  When I requested for return the online order, they have not responded to me for 8-9 days However, the normal timing is 24- 48 hours...
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                                    D
                                    dwipa.shah
                                    from Delhi, Delhi
                                    Jun 10, 2018
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                                    Address: Thane, Maharashtra, 400601
                                    Website: Clovia.com

                                    Had placed a prepaid order on this website. They are unable to deliver my product and updating absolutely false update "door found closed, delivery attempt failed". Have received 3 couriers from other companies on september days. I need my money to be refunded. Their is no response on same from their customer care team when contacted on email.

                                    Rgds
                                    Dwipa shah
                                    [protected]
                                    View replies
                                    I ordered a clovia bra from paytm and i recieved a totally different product. If i wanted tha product that i received, i wud've gone to the nearby store. N now i cant even return or replace the product.Very disappointed with the brand.
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                                      SandyT
                                      from Ahmedabad, Gujarat
                                      May 25, 2018
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                                      Address: Allahabad, Uttar Pradesh, 211006

                                      My order no. Is 3169763. I ordered for 4 bras. I received a mail that product is delivered but i haven't received it. I sent mails and called the company but not getting satisfactory response. Everytime i call them, i get the same response that issue will be resolved in next 24-48 hours. They haven't responded to my e - mail sent on 16/05/2018 and 24/05/2018. I want my money back as the customer service is not up to the mark. Order was placed on 26/04/2018.
                                      +2 photos
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