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Clovia.com Complaints & Reviews

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Last updated Feb 5, 2024
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Clovia.com reviews & complaints page 6

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I have placed an order of 572 Rs.. The amount has been deducted from my bank account but I have not received any message regarding order placement and even in clovia account my orders are showing NIL.. How am I suppose to track my order and get assurance..Please clear it out as soon as possible....
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aash_28
Jul 8, 2021
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Payment deducted but status shows pending

I placed an order with clovia on[protected], for 3 Bras at 1017Rs. I logged in as guest user but my order status shows payment pending, i paid through paytm and the money was deducted from my wallet
Order ID- 9067423...
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Leen26
Jul 2, 2021
Jun 28, 2022
This thread was updated on Jun 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment deducted but no confirmation received

I placed an order of 3 bras on Clovia for Rs 1196 and paid from Paytm wallet. The money was deducted but the my orders section was not updated in the app or online. I did not get any confirmation of my order or any order ID. I tried contacting the customer care but no response. I tried contacting on whatsapp as well and tried tracking my order but they are not recognising my e-mail. If the order is not received I need my refund ASAP. Please...
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Priyanka Handique
Jul 1, 2021
Jul 14, 2021
This thread was updated on Jul 14, 2021
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My order no.8772633 shown delivered But I never receive my Package

My order no.8772633 (ordered on 13.6.21 via online payment). Received an email at evening on 21.6.21 that it was delivered, I never received my Package. I gave my work address but none of my colleagues received it. Chatted with various Clovia agents via WhatsApp & App, but always told they will email me the delivery receipt for confirmation. BuT never got it. Also, tried many times at[protected], always kept waiting like 4-5 mins. Today...
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Address:PURPLE PANDA FASHIONS PRIVATE LIMITED 109-B, Plot No. 18, Rajendra Jaina Tower Wazirpur Commercial Complex, WPIA, New Delhi-110 052

I had requested for exchange of three bras order no. 8829975 processing against order 8735114 on 18th July due to sizing issues.
It’s been 15 days and I still haven’t received any call regarding the pickup.
I have already contacted you guys 8-9 on Whatsapp and even mailed and also contacted them on instagram but all they say is they will pick up my order on urgent basis but still no progress....
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Bs213
Jun 26, 2021
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Did not received my refund

Address:Akshay society lane no 4 pimpri colony Pune 411018

I have ordered 4 panties for 499 on 6th June. But I cancelled product at 12th june. But I did not received my refund yet. Here is my order ID 8693162. Very worst experience with you and I won't order from your site again....
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Hi,
Money 508/- is deducted from my account but the order is not done and I haven't received any msg/mail for a refund as well. let me know you need any more details about payment like reference number etc.

Thanks,
Yogita Upadhyay
[protected]@gmail.com...
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K
kutulala
Jun 22, 2021
Jun 28, 2021
This thread was updated on Jun 28, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order placed, payment made still showing payment pending

I had placed an order on 21 June 2021, my order id is 8859257, payment was successfully made through Paytm but it still shows payment pending. please tell me about my order updates otherwise I will be forced to contact the national consume forum....
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Tanami Pal
Jun 22, 2021
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4 bras

Address:PURPLE PANDA FASHIONS PRIVATE LIMITED 109-B, Plot No. 18, Rajendra Jaina Tower Wazirpur Commercial Complex, WPIA, New Delhi-110 052 CIN: U52100DL2012P

I had placed an order on 14th June. It has not been dispatched yet while it showed an estimated delivery on 26th June only, after the order was placed. There is no update on the site as well as the app.

Also there was no response from them for my concern on WhatsApp, on email or call. If they don't update the delivery status regularly how will the customer know about their product's location....
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N
neha kori
Jun 19, 2021
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Refund and order pick up

I ordered 5 products and requestes return for all 5
its been a month my queries not resolved
order pick up for 3 t shirts done but agent said they recvd only 1
ABOVE ALL NO ONE RESPINDING ME
NO ONE ON WAPP
NO ONE RECEVING CALL
PLEASE DO SOMETHING HUMBLE REQUEST...
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I have ordered garments online on date 5th june. The order not delivered till 10th june and none ever picked customer care number. I have called multiple times.
I had raised refund request on 10th june.That is not completed. There is no confirmation from Clovis that they are working on it.
Delay is not issue, but not being in communication is definitely issue.
As clovia is unable to supply deliveries why they have kept...
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Devyanjali Srivastava
Jun 18, 2021
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I am complaining about the wrong product I received

I ordered a night suit and instead of that I received a wrong product (camisole).. I want to return the camisole and get back my night suit... I have paid much for the night suit and the camisole is of less price.. So even my money is stuck...
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Myntra&Clovia troubled Customer
Jun 17, 2021
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Lingerie set(black)Clovia from @Myntra

Address:Myntra

Wrong product delivered by Clovia; with no help from Myntra for refund.

Three words for Clovia experience
Cheats. Cheap fabric and product (a word suitable for their 'team belives in')

I had ordered a black lingerie set from Clovia(photo shared below) but was delivered a box of different products.

Three words about Myntra's help from Support centre (Shadab)
Unhelpful. Excuses. Wrong...
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Harsimran Bakshi
Jun 17, 2021
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Order no. 8641474

Address:39 40 mannuganj near radha krishna mandir macchi bazaar Dehradun

I placed my order on 2nd June it's been 15 days and I haven't received my order yet it shows that my order is on hold and shows me to contact customer care but when I try to do so I don't get any response I made an onlime payment of Rs.1934 via google pay this is the worst company ever I want my order before June 28th please help....
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Anandhi Khurana
Jun 16, 2021
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product not received yet (false promises)

Hi, I'm your new customer and I guess will be last one now... pathetic services..email response after 4 days and delivery product dates gets changed from 16th June 2021 to 20th June 2021 without any intimation.

Request you to confirm if you can't handle business and refund my money which I paid in. Advance.

Request call back by 16th or 17th June as I'm traveling on 18th June with solution not product delivery.br...
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Shailja 1
Jun 15, 2021
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DELAY in delivery of the order

I had placed an order on the 8th of June and it showed that the expected date of delivery shown is 17th June. My order no. Is 8719869, even now it is not packed also, leave alone its delivery. And there is no response from there customer care number. These are essential commodities, If such service is provided from there end, we as customers will hesitate placing our faith on clovia again....
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sonu ubhale
Jun 14, 2021
Jun 22, 2021
This thread was updated on Jun 22, 2021
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Money deducted

Address:Clovia Dwarka G-04, Ground Floor, Plot No. 5,Manish Abhinav Plaza, MLU,Sector - 5, Dwarka, -110075

So pathetic site ever seen. I haven't received my order confirmation yet and my money has been deducted. The whole amount. And still no response . Its a fraud site.
I ordered my package on 13th june 6:20pm AND paid online, my money was deducted from the bank but order was not placed.

Either I want my amount back or else place the order properly ASAP....
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Shikha Raj
Jun 12, 2021
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Too much delay in delivery

I had placed an order on 30th May. It has not been yet dispatched while it showed an estimated delivery on 8th June only, after the order was placed.

Also, there is no response for my concern on WhatsApp, on email as well as on call. This is such an irresponsible behaviour on there part....
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I have paid 1181rs via BHIM UPI but my order is not placed although payment is successful. I need to know the status of my order.
If order is not placed then I need my refund amount.. Please improve the service quality.. The worst service ever.

I need my money back. I am trying to call customer service but they are not available now plz help me in this 😔...
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Saloni Gaba
from Dehra Dun, Uttarakhand
Jun 12, 2021
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Payment deducted from my account but order not placed

Yesterday i was placing order for a 4in 1 shaper but when I was making payment online the payment of 407 was deducted using my Phone pay app but order was not placed. I either want the order placed or need the refund immediately.i also made a complaint over phone pay app but i was guided that they received the money but might take some time to confirm the order....
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