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Clovia.com Complaints & Reviews

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Updated: May 8, 2025

Complaints 258

Resolved

13

Unresolved

245

Bad 😕 It seems that Clovia.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Clovia.com reviews & complaints page 12

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Address: 403526

Website: Clovia

I placed an order for 4 + 1 bras and when I received 2 items were not fitting... I replaced 2 items and submitted the entire box of of 5 bras back ... in return I received only the 2 returned bras... I tried calling customer care but there want any responses ... I even sent a complain via mail and still no response... if they still fail to respond to me I will file a complain in the consumer forum and put the company in trouble... this is the worst brand I've come across ...

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Address: Jaipur, Rajasthan, 302017

I have placed a order of 949 rupees of two padded bras. Payment is done through paytm and my i have received pay slip of paytm. But there is no confirmation of order by clovia and also my cart is still waiting for me to order it again though i have already made payment of it. My order number is clovia order #[protected]
Please let me know about my order because i want this order get delivered before 29th december. Thanks

+2 photos

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R Narula47

from Chandigarh, Chandigarh

Apr 24, 2018

While placing the above order. I had applied a coupon "ONLINES" for 5% discount if paid online, but during the check out this discount was not applied and payment was deducted from the card. it may please be looked into

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I was supposed to receive my order today and i have received a text saying it has been delivered. I had no calls from any delivery person today and you people don't work after 7 and tommorow is a sunday. This is ridiculous and absolutey a pathetic customer service i have received. I had orders before and it has never been a problem but this time it is #. It's prepaid. I placed the order and got a message that this time i will get a surprise with my order and i think this was the surprise! So stupid! That's very annoying when i paid and didn't receive it and all i have is just a text. Silly! Nonsense and a shame on you clovia.

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Address: Ernakulam, Kerala, 682035

Hi team,

Please be informed that the address mentioned in the invoice is incorrect it shows two address clubbed together. The post code as per the address is correct and when we checked with the courier people they said they are unable to deliver the order in the below
Address. They said they are going to return the product back to you.

Could you please re-send the product to the below address or provide us with a refund

The correct address is

Vibin joseph
Josco jewellers
M. G. Road north end
Ernakulam - 682035

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Ashna Mittal

from Ludhiana, Punjab

May 11, 2018

My exchange product is kept on hold .can u let me know the reason why so it is done.

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Hi,
My order no is 2374966 and it was supposed to be delivered today.
However, the courier boy came and since i was alone and down with cold and flu i asked him to come upstairs but he just said that i will not and went away with my courier.

The attitude of the delivery fellow sucks. Moreover, this was the first time (Probably the last also) i had place an order with clovia and had a real bad experience.

Need help on this please since the amount has already been deducted from my account.

Thanks,
Shankar
[protected]

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Nima Sanga Sherpa

from Kolkata, West Bengal

Apr 24, 2018

I placed an order for offer Buy 5 panties for 599/- and I received only 2 item kindly send my balance 3 panties. To Nima Sanga Sherpa ordnance Factory Dum Dum Kolkata - 700028. Phone - [protected].

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.clovia.com

I have ordered from your site for rs 1298. My order id is 2348190. I got the confirmation message for the order first and then another message saying that your order cannot be placed because of some foreseen issue. The amount is deducted from my account.
I am trying to contact your customer care also but there is no response.
Please look into the matter and do refund my amount asap.

+3 photos

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pavigana

from Delhi, Delhi

Aug 21, 2017

I bought a product from your site. but it was not fit so I returned the product within 2 days and still my bank account was not refunded. please do this soon.

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Anshul Puri

from Mundi, Madhya Pradesh

Aug 29, 2017

When I completing last process of exchanging product it is getting error. I m trying to exchange from 25 August when I got the parcel. so plz tell me how can I exchange?

Regarding order. - Comment #2834170 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.clovia.com

Fraud Company. Multi-level markings type . Bussiness promises are fraud as incentive are false promises. They never transfer money. Beware of Online joining program call Clovia partnership program as they never sent product. If some promises are kept then they never fulfil the rest.
Product sent are low quallity & wrong ones. Return policy also a fraud one. As they never repalce your product. So Please donot believe on online product.
Nothing is there in the company if you donot belive me see the product they are selling only few ones, as most of the wanted size & product shown are all false. I have waisted more than 1 lakh amount & bigest thing the time.
Never never order any product.

Oct 22, 2017

ABHINA GAIKWAD's response Free item not received

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ABHINA GAIKWAD

from Mumbai, Maharashtra

Oct 23, 2017

Dear sir/madam,
This is to inform you that, was received the order placed by me but not received free item

Lingerie - Comment #2891562 - Image #0

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Address: Mumbai City, Maharashtra, 400708

Website: Clovia

Myself harsha shetty from airoli. I placed an order from clovia app but the delivery boy delivered the parcel today to someone else in wrong address my details of booking are given below
Booked with sdlpl vide awb no [protected]. Velex logistics pvt ltd.
He assured me to pic the courier from the delivered place and deliver it back to me but if the parcel is unpacked through any reason i am not going to accept the parcel.
Its a request to specifically deliver the parcel in the given address and not somewhere else.

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Sushma Saparam

from Bengaluru, Karnataka

Aug 31, 2017

I placed an order for 1597/-, amount is deducted from my account but I didn't get any confirmation message regarding the order, nor am I able to see it in "my orders " section...customer care is not reachable..
Solve my issue at the earliest...this is the second time m placing the order ...

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Address: Bangalore, Karnataka, 560100

Website: www.clovia.com

I have placed an order on 3rd June at 2:55 pm through paytm wallet. The purchase was worth 1234 Rs. I didn't receive any confirmation mail/message from clovia on my order been placed. I have the transaction ID from Paytm of the transaction. The amount is been deducted from my account.
i tried calling customer care of both but no luck in response. I have mailed at [protected]@clovia.com and got one auto generated mail with reference no as #646809.
Is this the way to deal with your customers.

Kindly look into this issue asap.

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Alifiya Jetpurwala

from Mumbai, Maharashtra

Aug 21, 2017

I want to return one product from two... But wen I select return product.. The one which I want to return is not in list.. Only one product is dr for exchange /return

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IshitaJ

Sep 3, 2021

I too have faced the same problem. Did you receive your order?

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Clovia.com

I ordered my product on 22 may and i made a online payment but they didn't give my product to me and telling that your product is delivered and sometyms not picking my call. From last fews days i tried to contact them very rarely they are attending my call and if they did they are telling my product has been dispatched. Can you please help me to get my money back.
The worst site i ever experienced.

The site name is clovia.com.

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Address: Gurgaon, Haryana, 122017

Website: Clovia. Com

We ordered lingerie and undergarments from clovis.

1)extremslt poor road side quality given by clovia.

2) even though we never tried the products and rejected purely on basis of quality of cloth and fabric... Clovis did not supported us, harassed us on refund and we found extremely poor and bad quality customer service.

We have decided we will never ever shop from clovis and request all readers to never even try clovia, i

It is better to buy road side lingerie Roger than buying with clovia..

Clovia is a harassing merchant, never shop from them.

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Address: Pune, Maharashtra

Yesterday i have done shopping of my cart items through my netbanking. Total cost amount was 897 rupees. As i used netbanking for payment i got 15% off. So my 763 rupees was debited from my account. Transactions was successful.
But i have no any message from you
Please guide in this regard.
Thanks
Rajendra jondhale
Chakan pune
Maharashtra

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Website: www.clovia.com

I placed an order on oct7th and made online payment. Amount was debited from my account but the transaction got failed. But the amount is not refunded to me.
I wrote to hdfc bank but they stated the below:

"the transaction has been successfully processed at the bank's end.
We request you to allow 5 working days for the merchant to get back to you with the final status of the transaction."

Its already more than 5 working days.

Please do the needful and refund my amount back to my account.

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Address: Rangareddy, Andhra Pradesh, 500018

Website: clovia.com

Hi,

I have ordered a product from Clovia website. The payment has been done but there is no update of my order neither on website not through any mail.
Below are the order details:
Order id: 1618269
Product: 6 pc bra panty and bra strap set
Payment Mode: PAYTM

Could you please update me on my order as I have paid the entire amount through PAYTM for which the transaction was successful But I cannot see my order on order details page.
Either place my order or refund my entire amount.

Being a reputed e commerce firm, such a mistake is not at all accepted.

Regards,
A Bajpai
[protected]

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div2792

from Noida, Uttar Pradesh

Jun 5, 2017

I ordered a product which i did not like so requested for return which they did not picked up and are not refunding back my amount. Also, they do not reply to email and calls. pathetic service.

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Address: 600044

As per ur offer price I have ordered 8set of bras and panties through online u have accepted my order for cash on delivery order no1606526 As per the order u sent only 3 set of bras and panties as per ur confirmation u didn't supply full set of quantity i.e 8 set of bra and panties just 3 set only I received so pls check and supply the balance 5 sets otherwise I will file a legal complaints against u. Regards D Jayavardhanan

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niranjanuuu

from Chandigarh, Chandigarh

Apr 24, 2017

I had placed an order online. Today it is delivered. The size Tit fit exchange i am order size 34b this item are not satisfied other item are 34d So I want
exchange anther item...

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Address: 411057

Website: clovia.com

I want to complaint against clovia.com for sending me an expired Revlon shampoo. The product was expired a year back and they still are sending it across customers. Also, two of my t shirts bought were not having tags attached to them. The quality of garment was just not up to the mark. I emailed them about my complaint but have not yet received the response. When i emailed them for return request, they simply sent a link to start the process. I had to message them in social networking platform to request a call back, as even after multiple tries I could not connect to them.

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Rangari Farida Gulam

from Mumbai, Maharashtra

May 9, 2016

I am not satisfied with the size and not comfortable

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Rangari Farida Gulam

from Mumbai, Maharashtra

May 9, 2016

Size not comfortable

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Apirtha Kothari

from Hyderabad, Telangana

Jul 15, 2016

Worst service

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Apirtha Kothari

from Hyderabad, Telangana

Jul 15, 2016

First deliver den will rate

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Apirtha Kothari

from Hyderabad, Telangana

Jul 15, 2016

Worst

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Apirtha Kothari

from Hyderabad, Telangana

Jul 18, 2016

Dear clovia..my products 4 bra for 599 with order I'd 1415177 has not been received by me..I want the delivery of products with same size n same quantity as soon or as early as possible ..it's not good to provide such service by such good companies...worst on ur part...just make sure that u deliver the product ...it's just waste to keep ringing n texting or sending mails...worst company..no response of call or even text or mail...better don't put offers n attract crowd..

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Apirtha Kothari

from Hyderabad, Telangana

Jul 21, 2016

Delivery of products from clovia with order i'd 1415177 has not been received by me... So i want the delivery as early as possible... I ordered it 15 days ago.. So plz deliver it soon. It is four bra for 599 order.. I want the product with similar size n quantity..,,... Reply me through message or call or e mail... Worst service i[censored] don't deliver it

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Sruthy Srinivasan

from Belgaum, Karnataka

Mar 21, 2017

Hi,
I had added items to cart worth 1272 rupees. During checkout due to internal error money got debited from my account but order not placed. Kindly look into the issue.

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Address: New Delhi, Delhi, 110060

Website: Clovia.com

Hey,
My order no. Is 1186898.
I had ordered for 2 bras..
One of them; it has its pad in some other shape on receiving only, what can a customer look for in the product after washing.. The lace in front of the bra is not even properly finished, the threads are coming our already..
Second bra which i ordered was said to be a plunge bra but it has the thinnest pads possible. Moreover the price written on site for it was 1099 but the price tag suggests 399 with all the details of the product remaining same.
I have been cheated, the road side market in karol bagh sells better quality in cheaper prices than yours.
I want my money to be refunded and collect these bras from me..
Dissapointed to the core with the quality of product that you are selling with the tag of calling it your "premium" product..
Hoping to hear from you guys asap..

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nishanthi keerthivasan

from Noida, Uttar Pradesh

Jun 27, 2016

Payment made but order is failed.

I have made payment but at the last step my order failed. Please refund the money back.

Order date : 5th June.
Amount : 950

Let me know if any more details are required.

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Address: 600119

My order number is 1122231.I order it 4 for 599 but at the last I got 1 item
The product quantity. Is not to gold it was not up to the mark.o called to costamur care but the lines are so busy so please make arrangements to return it as soon as possible . how will I get the money back from u the clovia costumer care also so worst we can't able to reach the lines .if no response came from u people I will go to consumers court ....

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.clovia.com

My 2 orders went horribly wrong with incorrect & inferior products sent. Had requested refund of rs.983 on 010316. Not processed till date. Customer care phones never connectable. Seems fraudulent, am a lawyer dealing in consumer disputes. Am filing consumer complaint in district court. Anyone interested can write to me on- [protected]@vrtaxattorneys.com

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himanyshan

from Gurgaon, Haryana

May 17, 2016

Clovia.com — Order not received

I order products month ago and still haven't received.. Their customer number is always busy.. Nor do they care replyin back to the emails.. No communication can be done and my money is stuck.. Horrible service.. Dont buy from them at all.

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Rekha Vuda

from Khammam, Telangana

Dec 31, 2017

Fraud.. they are in market to only loot money with wrong promises. Sent me cheap quality products and when I return them for refund they say they receive only one item out of 6.. so can't do anything about the remaining money. Customer service is worst. Govt should. Cancel their license

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I ordered for a night wear set of two. I received it after 10 days. But it didn't fit me so I wanted to return it back . But thy dint evn respond. Now I wouldn't buy anything until they take it back.

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