Clovia.com Complaints & Reviews

I placed a return of an product the very next day i received the product as the product quality was very very low and the size was small for me. After order its almost 2 month now the pick up has not been done. I have called on the call center 20 time to arrange a reverse pickup but the call center people are pathetic. they just know one line your issue will be resolved in 24-48hrs but even after 2month that day didnt came. Finally they have a answer the pick up service is closed for Hyderabad region. if that was the case why the mentioned on the website easy return policy, they should mention non-returnable i would'nt have bought the product. please close your store and call center as the service is pathetic, stop cheating customers.

I have ordered products on July 13th and it was cancelled with order num 12663503, the refund was not given and I have attached bank statement as they requested and also my bank manager also confirmed same that I did not receive my amount back 25 days have completed. I have sent many follow ups and calls but no resolution and after waiting for 1 hrs or calls they are disconnecting my phone without resolving.

I had placed an order with clovia on 13th Jun and since then I am following with the team and they have not refunded my money back nor they have shred the order.
I am following up since a month, I have shared the screenshot of transaction and the statement from the account as well but still no response.
They never call back and there customer care keeps on hold for a long time, there customer care is not 24hours service.
Even after sharing all the details they are not refunding my money back which is about 3069/-
Please do the needful and help me in getting my money back, I am literally sick of calling them again n again and talking to them

On 10th of June i have cancelled a order in clovia for which they mailed me that I will receive the refund with in 15-20 working days. Till now I have not received the refund amount. I have contacted customer care they told me send me my bank statement so that they can be assured of the refund amount not received. I sent them the statement. But they did not refund the amount. Again I sent them mail to take an update on the refund, they again asked me to send the refund which i again shared on 10th July. Till today I have not received the refund amount.

Please help me with this.

Hello, I already complain about recieved incomplete order, 8 items ordered form my side like four panties, one set red top and trouser, one black trouser but recieved in order only four panties and one yellow long top, yellow long top is not ordered by me, plz send my complete order correct items which are in my order list, bez I paid full amount

My order no: 12280493. I have to return the product but they don't have a pickup in my location so I have sent the order through India post EE[protected]IN to the given address by Clovia. The product is already received by the company on 17 June .. till now I have not received my refund. contacted customer care many times they say .. we will check the order in our warehouse and contact you soon.

I returned few items back to clovia and they are not refunding my money. It is a scam

I am Jay ordered rs 2116 product fro clovia and paid through Amazon pay wallet Transaction successful but order not placed at Clovia Transaction Id is P[protected]
Payment Date Thursday, 07 July, 2022 20:12:32 PM IST
My registered email on clovia is [protected]@gmail.com
Mob. [protected]
Please refund my money

I have ordered some producta amounting 1125. Payment been deducted from amount but order not placed and still products are showing in cart.
Please check and refund amount to my concerned account or place the order

I returned my products as the quality is not good from such big clovia company, and it been three months, since i returned my products. Day by day since from 3 months i am calling but people are telling that to wait that the issue is been escalated.
Since from three they could not able solve Such an silky issue.i didnt expect this from clovia, worst company, bad company, fraud company.thry were not upto the mark to solve to give the customer satisfaction

I had ordered on 26th june 2022 but the amount was debited but still not showing in order list.

My mail id is [protected]@gmail.com

I need my money back. I am trying to call customer service but they are not available now plz help me in this.

My money deducted twice from my account and yet not order is confirmed and no one is responding to my problems

Why is this company, CLOVIA not returning the customers money ?

Dear Team,

I would like to remove my contact details from your list. I no longer want to associate with you.

The products were ordered on 4th of June and it hasn't reached to the destination till date. The customer care person said the delivery pincode was not deliverable so the product is sent back to the warehouse. I don't think this should be done without prior information because the product cannot be tracked properly. Also, when asked about refund, they said, it was already sent to the concerned account which is yet another false statement. Please don't try to fool out people. It doesn't look much good at your part.

I want my money back and a written statement of what all has gone wrong.

I placed 2 orders on April 8th, 2022. (Total item value ~4200)
- Order #1 had 9 items
- Order #2 had 4 items
On April 20th, I returned Order #1 (9 items) and order #2(2 items).
Since there was no pickup service provided, I couriered the items (paid 700rs - via DTDC. I paid for secure courier since i had heard of clovia's item mishandling earlier too).
Item is received at warehouse a couple of days later (22nd April). It takes clovia's warehouse a month to confirm the receipt of couriered item. Almost a month later(after several mail threads and calls with customer care), clovia informs that 1 items out of Order #1 is missing therefore a refund of Rs3949 is provided in wallet (minus price of 1 missing item).
I transfer amount from wallet to bank. Transfer does not happen. I raise a complaint. Rs 3621 is added in wallet (now 2 items are missing).
I'm assured that issue will be resolved in 48 hrs. I transfer Rs3621 to bank. Only Rs 1353 is credited to account. I raise a complaint again. After several complaints and calls, Clovia acknowledges taht its their backend issue among other issues, promises to resolve in 24 hrs. Assures that pending amount will be credited to bank account directly. Its been 2 weeks now. I have been calling their customer care relentlessly but all i hear is "Your issue has been escalated and will be resolved in 24 hours".
I have called the customer care over 50 times in the last 3 months, dropped over 20 emails. My money is yet to be refunded. I havent even raised a concern about missing items, that is another issue that I intend to address after the items they have acknowledged as received, is refunded.

ORDER NO. 12294284
ORDER NO. 12294303

Requested return on 6th Jun… still pickup not happened… It’s been 12 days

Calling customer care every day, done follow up every single day… but got same answer from them… allow us some time to resolve… Pathetic service and very unprofessional to not provide any support or solution after complaining.

My order number is 12303604
Maine 4 product order kiya tha jisma se mujhe 1 product mila hai or mere 3 product mising hai jiska koi response nahi mil raha hai.jo product mising hai unn 3 product code neecha lekha hai
SKU:LS0410D08
SKU:LS0410P22
SKU:LS0521P13

I have ordered a gym tights nd I got my parcel on 28 th may but it's not fit perfectly after that I raised for return but I m not able to do further although product is returnable nd exchangeable.
Order no 12149029

Had the worst experience buying clothes from this site. It was very disappointing that they did not even try to resolve the issue even after complaining. Pathetic service and very unprofessional to not provide any support or solution after complaining.

till date not received my order.