Clovia.com Complaints & Reviews

Hello Team,
I've ordered a product on 15th May and got it on 20th May within 5 days. But due to size issue i've requested for replacement on the same day i.e. 20th May. You've scheduled my pick up on the next day and i got a message aswell that my pick up will be done on that day with your shadowfax agent contact number. He never called me but i called him several times and every time he said yes ma'am coming but he neither came nor he call me once. I waited for 3 days for him, lastly he said i dont have your pick up order number and when i tried to check my order status on shadowfax site i can saw that the status was cancelled. I have not done anything then how can my order got cancelled that day? What kind of service it is?
Worst service ever. You scheduled my parcel pick up two times but no one come to take it.
Now i've requested for return, i don't want any exchange product now. I am continuously contacting clovia customer care number and whats app and email aswell but no one is able to solve my issue. And God knows what you have done with my phone number, from last two days in the middle of the conversation call got disconnected every time. I never faced this type of issue from Amazon, Flipkart etc.. You really dont value your customer.
Just take your product and give me full refund.
Email : [protected]@gmail.com

The money has been deducted from my credit card but order was not placed. I connected with Clovia's consumer care number and they said due to technical glitch they cannot confirm the payment and asked me to wait for 24 hours.
There is no response for the mail I sent. My question is -
1. If I have received the confirmation from your payment gateway partner and money has been deducted from my card, which I had already sent as an screenshot, why cannot you check and confirm ? Technical glitches doesn't last for one to two days that we also understand !
2. Why am I not receiving any response on the mail, atleast the ticket should be raised.
3. There are items which are out of stock now, the offers which just ended, why should I pay more or change my items because something happened at your end ?

PFA

This is regarding product ID 9755666.
Neither refund amount is reflected in clovia account nor bank account. Where is it gone?

I request to clovia to show the proofs of transferring the amount from clovia to bank account.

Hope the issue will be resolved as soon as possible.

Thanks

Since 26th March it showed Out for delivery and I got a text message. Then at the end of the day I am getting a text message that "Customer wants the delivery in future".
This happend on 26th, 27th and 28th March. Neither the delivery guy called me nor I told him to postpone the delivery date.
Even after raising complaints from 26th March its not resolved yet..

I have ordered some iner wears, i dint like the product so i have returned it ..but till iw i dint get any refund form ur side

Hi

My clovia account has been hacked and my email id is changed in clovia account.
correct email id: mehta*****@gmail.com
hackers email id: [protected]@gmail.com

On 17th march 22, morning at 4am I received an otp which must have been received by the hacker over email. He tranaferred my clovia wallet amount(771rs) to his paytm.

I called your customer care and executive was not...

I had placed an order using Clovia app, paid over 3K using UPI and still the order didn't get placed. This is a common issue and I have seen many other posts regarding this. Have mailed their customer care + grievance team. Waiting for their response. Plus the whatsapp business account is not helpful at all.

I paid 2099 through gpay to buy some nightwears payment got deducted but order not placed items are still in the cart. Need my money back.

I ordered a jacket
Fitting issue
No one came for pickup as I kept return request
I have contacted customer service twice
Still problem not solved since 10 days above

Hi sir/madam
I purchase a product in clovia but I don't like this product bcz product is damage. I I put back request but no revert is given.i m frustrating plzHave requested for a long time, it has been 2 weeks no one is answering, I have called customer care 5 times, no reply yet.sir /mam plz help me 🙏

Amount deducted from account but order not placed still showing pending

I have ordered sportswear but delivery person was ready to come on a given address and was asking me to come at a main gate of a campus. He refused to delivere garments which I have ordered and was very arrogant. It was bad experience with respect to servicing.

I have ordered 2 Pajama set on 9th Jan2022. I received those order on 17
January 2022. One of them I replaced order . Delivery boy picked my parcel
on 18 January 2022. But my replaced parcel not received yet to me . It's
been 15 days now you are taking time to process my order. There is no
progress showing in your shopping website for that order. I am following
up with your customer care representative daily from 15 to 20 days .Everyday they are saying same statement that your issue is escalated will resolve on 24 to 48 hours . Still no progress.. now your representative is saying that I have not placed order from your website. We cant deliver or refund order ... you can check all records .. you are providing very poor customer service .
This is very unprofessional as we put trust on you. This is not a
good behaviour for a company like you. I am new customer and first time I
have gone through such disgusting experience .. I hope you will consider
this as request and refund my money back to my account in today itself.. I
am tired of following up for order tracking .
My order I'd : 10904785

I had got refund amount of Rs 972 in clovia wallet whiçh automatically got deducted to zero without placing any order or any transaction from my side. Upon calling customer care on first day they said some other user id which doesn't belong to me has done the shopping of that amount also that userid appears to me spam. On second day calling customer care they replied that amount is been transferred to other person's account which doesn't belong to me. How can app automatically do the transaction and shopping, this is completely unrealiable and fraud. Clovia is not trusted app to use any financial scam can be done.

Amount of Rs. 170 was deducted from my HDFC bank account via PhonePe payment at 9:25pm on 22/01/2022 but the order was not placed and the items are still showing in my cart even after payment.

Transaction ID - T2201222125563756802923

Collect ID - C2201222125123955250426

Please resolve the issue and confirm whether the amount will be refunded or the order can be replaced.

Cancelled a prepaid order and was supposed to get my refund in the wallet instantly but after 2 days got no refund still.

I have placed an order of 1359 on Clovia app and paid via gpay. The money has been deducted from my account and I received the confirmation email from the bank for the same. However, the application has no orders reflecting on my account. The agents are not addressing the issue, look into this ASAP
I chose Clovia to support Indian brands but this is utterly unexpected and unacceptable functioning of clovia

I placed an order on 25th December for Rs. 1711 and the order ID is 10690976. I payed the through phonepe and the transaction was successful. But I have got no order history on the app. When I tracked my order using order ID it showed that payment is still pending. Please resolve this.

I had placed an order with ID 10170733 ON 28TH Oct 2021 and paid the full amount of Rs 839 at the time of order. The delivery reached the final destination, but the delivery partner did'nt contact me and Clovia cancelled the order, even after multiple calls and enquiries from my side. The product is returned to Clovia as per tracking page but the refund is not yet issued. I have contacted them many times, but they always ask for 2 days time...

I have raised the complain almost one month before but they are not give the status of my complained.
Every time I called, they said we work on it but really they need a one month + time.