Clovia.com Complaints & Reviews

Hi

My clovia account has been hacked and my email id is changed in clovia account.
correct email id: mehta*****@gmail.com
hackers email id: [protected]@gmail.com

On 17th march 22, morning at 4am I received an otp which must have been received by the hacker over email. He tranaferred my clovia wallet amount(771rs) to his paytm.

I called your customer care and executive was not...

I had placed an order using Clovia app, paid over 3K using UPI and still the order didn't get placed. This is a common issue and I have seen many other posts regarding this. Have mailed their customer care + grievance team. Waiting for their response. Plus the whatsapp business account is not helpful at all.

I paid 2099 through gpay to buy some nightwears payment got deducted but order not placed items are still in the cart. Need my money back.

I ordered a jacket
Fitting issue
No one came for pickup as I kept return request
I have contacted customer service twice
Still problem not solved since 10 days above

Hi sir/madam
I purchase a product in clovia but I don't like this product bcz product is damage. I I put back request but no revert is given.i m frustrating plzHave requested for a long time, it has been 2 weeks no one is answering, I have called customer care 5 times, no reply yet.sir /mam plz help me 🙏

Amount deducted from account but order not placed still showing pending

I have ordered sportswear but delivery person was ready to come on a given address and was asking me to come at a main gate of a campus. He refused to delivere garments which I have ordered and was very arrogant. It was bad experience with respect to servicing.

I have ordered 2 Pajama set on 9th Jan2022. I received those order on 17
January 2022. One of them I replaced order . Delivery boy picked my parcel
on 18 January 2022. But my replaced parcel not received yet to me . It's
been 15 days now you are taking time to process my order. There is no
progress showing in your shopping website for that order. I am following
up with your customer care representative daily...

I had got refund amount of Rs 972 in clovia wallet whiçh automatically got deducted to zero without placing any order or any transaction from my side. Upon calling customer care on first day they said some other user id which doesn't belong to me has done the shopping of that amount also that userid appears to me spam. On second day calling customer care they replied that amount is been transferred to other person's account which doesn't belong to me. How can app automatically do the transaction and shopping, this is completely unrealiable and fraud. Clovia is not trusted app to use any financial scam can be done.

Amount of Rs. 170 was deducted from my HDFC bank account via PhonePe payment at 9:25pm on 22/01/2022 but the order was not placed and the items are still showing in my cart even after payment.

Transaction ID - T2201222125563756802923

Collect ID - C2201222125123955250426

Please resolve the issue and confirm whether the amount will be refunded or the order can be replaced.

Cancelled a prepaid order and was supposed to get my refund in the wallet instantly but after 2 days got no refund still.

I have placed an order of 1359 on Clovia app and paid via gpay. The money has been deducted from my account and I received the confirmation email from the bank for the same. However, the application has no orders reflecting on my account. The agents are not addressing the issue, look into this ASAP
I chose Clovia to support Indian brands but this is utterly unexpected and unacceptable functioning of clovia

I placed an order on 25th December for Rs. 1711 and the order ID is 10690976. I payed the through phonepe and the transaction was successful. But I have got no order history on the app. When I tracked my order using order ID it showed that payment is still pending. Please resolve this.

I had placed an order with ID 10170733 ON 28TH Oct 2021 and paid the full amount of Rs 839 at the time of order. The delivery reached the final destination, but the delivery partner did'nt contact me and Clovia cancelled the order, even after multiple calls and enquiries from my side. The product is returned to Clovia as per tracking page but the refund is not yet issued. I have contacted them many times, but they always ask for 2 days time or not even respond on chat or even calls. This is pathetic and rubbish. Will never ever shop from them.

I have raised the complain almost one month before but they are not give the status of my complained.
Every time I called, they said we work on it but really they need a one month + time.

I ordered 2 night dresses from clovia.com and paid for it using Paytm, even got the payment confirmation from my bank and Paytm but the same wasn't shown in clovias site or app, I haven't received any confirmation and can't see that my order.
I've also attached a proof of my payment

On 17th Nov I did place my order with order id 10337567 with phonepay and my money got deducted from my account but I didn't receive any confirmation mail or msg of my order. But when I track the order. It's written on the tracking page that payment is still pending for this order. Please check the attached screenshot. I already paid for the order. If the order Not received I need my money asap

I have Ordered today active wears 2times worth rs 2550 and also make the payment online through Phone pe and didn't get any order confirmation both the times and also it is not showing in my order section of application .
What to do now ?
I want my money back.

I have ordered a gown but they delivered night suit after complaining many times on web site no response is given and problem is not solved.

On 29th oct I did place my order with order id 10182889 with phonepay and my money got deducted from my account but I didn't receive any confirmation mail or msg of my order. But when I track the order. It's written on the tracking page that payment is still pending for this order. Please check the attached screenshot. I already paid for the order. If the order Not received I need my money asap