Club Factory Complaints & Reviews

I returned my product and got refunded then I placed another order using the refund money and proceeded to use paytm wallet but then I cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worst experience here. Did not expect this from Club Factory. I want my refund back as soon as possible. Information is provided in the screenshot below.

I have ordered dress from club factory which is of worst quality and want to return same, but unable to do same.
On app it says create new account to return and tried with new account it says already registered account.
The are misleading customers and not allowing returns, talked with customer care they are not responding correctly.

My order number: SO[protected]

I tried to return it by creating 3 different accounts, still they don;t allow return and on site while purchasing item was eligible for return.

Attaching screen shot from club factory app.

Whenever i order from club factory, there's always a confirmation call but this time there's no confirmation call and it's already been 2 days and there's no confirmation call. My order number is S[protected].Please confirm my order and ship my order as soon as possible. I've ordered so many products before and i always get the confirmation call within 24hour but this time its already been 2 days and my product has not been confirmed. Please check my order and confirm it

Order no. SO[protected] has not been delivered at my residence. your traking invoice showed delivery date 10th June. But all of a sudden i receive message and it sayes delivered on 29th May itself. I have made payment online and been requesting them to send me delivered sheet in which they say i have given signatures. I am a working women and was not at home but my children n inlaws were at home no one has taken the delivery. It is sad to say no response from your helping desk.They keep on repeating send us your signatures, ehrn i have not given signatures why i am asked to send to verify the same. when I ask them to send the delivey slip they donot respond. kindly help

Accidentally i logout my account nd now it had other account.. I had list my old account. I had done one order with my lost account.. I m very tired from this. Plz help me from getting my old account. I also had money in wallet. I m not able to order any item from my wallet plzz help me with my lost account... I have no information about it... Plzz help me...

I have ordered the product by using guest id, and I have also made my payment!! As the delivery is too delayed i want to cancel my order now!! So I kindly request you cancel my order and refund my amount as soon as possible. My order id is SO[protected]!!! As I have ordered from guest id i need my refund amount to my payment account itsel[censored] So therefore kindly cancel and refund my order

On writing mail to customer care with reference to refund of Order No.SO10509224 that I have not yet received the refund amount in my Bank Account and Refund details shows as Withdrawal success on 28.05.2019 where as I have not withdrawn the balance, I was told that amount has been withdrawn in Paytm Account with phone no. [protected]. I specifically clarified that I have never updated this no. to my account and on asking when did I update this no. I was told "As we check this number has not been updated, using that number your amount has been withdraw please contact and check it once."

So I mentioned to them that if your records show donor show any such updation how did the amount get withdrawn through this no. to Paytm. I was again assured for a reply after Investigation by their concerned dept. I had mentioned this issue as a security lapse by Club Factory.

Again a day later I am told that my Account must have been hacked which I had clearly indicated in my previous correspondence.

I also pointed out the fact that even today I am not able to update the phone no. to which I got the response that first I need to update the app then I can update the no.
It is to be noted that the Club Factory app is update with the latest version still I am unable to update my no.

My unresolved issues in crux:
1. Refund not yet recieved due to security lapse on account of Club Factory.
2. Unable to update phone no. till date

My return request order number is SO24521230 which had been received by me as on 12/01/2019but I didn't like the product I request for return my return which had raised on the same day even if your courier person (ecom express)didn't come for pickup i got message as on 13/ 01/2019reverse pickup has not been picked up plz call centre so I called there they didn't give me proper response. This is really disappointed me. Club factories service center is also not giving proper response.

I ordered two pieces of clothes order number: SO[protected] which I paid through the refunded money that I had in the club factory balance. The expected delivery date was on June 19 but on June 14 in the order details of the app it was marked as delivered by delhivery. The courier guy from delhivery never contacted me even on June 15 as I hoped. So now I want you to either deliver the products that I ordered or refund the money back to my cf. Balance. Thank you.

I ordered a bag on 26 may now it's 16 June my package is not delivered
delivery date is 10 may please help me to get my order my order number-SO[protected] please do some thing for mee I really need that bag please help me out I need my bag agent because it's to late so please help me out I also write about my complain on play store so u told me to complain here please help me out in this

I am Mohammad from Srinagar J&K India. I had ordered flip flops for my daughter but unfortunately i picked the wrong color so i wanted to cancel it. Since it was a guest order, i didn't knew the cancellation procedure. I tried to do so but all in vain. Now i want to cancel my order. Since i am unable to do so could you please cancel it by yourself!
Order No. SO[protected]

I had made a guest order in club factory. My order no is .SO[protected].. Now i am not able to track my order.
I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

Actually I'm a University students and at this time i have to submit my 2nd semester fees for that reasons i want to cancel my order before its shipping and preparing.

Item No = MBS[protected]N
fitness slim
Seller Credulity Solutions pvt ltd.
Color Royal Blue

Please try to understand my situation where im standing today, I Have to earn to study, thats why im asking for order cancellations.

I ordered the grey and pink colour and place and totally different item I am very disappointed side I want my money back or one original product they are charging penalty fees from us I will show the photo down below the real one that I order and sent I want my money back I want justice charging 90 Rupees penalty and firstly paid hundred rupees for COD

I ordered on club factory and paid the amount through UPI. And the order was confirmed. But then after 2 days I got msg saying they cancelled it. When I spoke to them they gave reluctant answer, refunded the amount in dollars into club factory account. So I reordered another and the same thing got repeated. Can we do nothing at all.This is not good

I had ordered a Ultra thin transparent Open crotch Silk stocking Pantyhose socks hoisery on 18th May 06:06pm 2019 on Club Factory online app. The order tracking number is[protected]
I still havent recieved the order yet. It was supposed to be delivered by 7th june 2019. The tracking page is showing "picked up from client location" since May 23. Please send the order soon or refund my money that I have already paid through patym. The amount is 153 rupees.

Sir/Mam,
My order has not deliver yet its been 4 days.Estimate date is 29may to 8Jun.Who will be resposible? I have call to guti customer care the same thing they can't abe to track my order or item.At the same time I have contact to your company several times but No satisfaction respond has been get.

Name: Langyam Konyak
Order number: SO[protected]
Track no.: EQ[protected]IN
Contact:[protected]

I am suppose to get a refund of Rs. 2000 from club factory which I didn’t. Even after multiple calls and E-mails there is no response. It's been 2months.

Following is the e-mail which I sent to Club Factory but there is no response so far:,
Feedback Clubfactory [protected]@clubfactory.com

While making a return request in the tool there was a technical error due to which I could place the return request only for one product (Shirt) and rest three I couldn’t therefore, I spoke to one of the operator and mentioned about this issue and told them that, I would pack all four and send them together mentioning all the details on a piece of paper and sent it through Indian Post on April.
After that, I only got the refund for one item and rest three I have been following up from 2 months and the only response I get is ‘’ The item has been misplaced and the concerned team is checking on it and will get back to you in three days). It’s been two months and I’m still waiting for my refund.

Order Number: SO[protected]
Item:
1. Loose V collar Network Yarn Stitching Speaker Sleeve Coat Female
2. Shirt
Order Number: SO99441693
Item:
1. Dress Irregular Stripes Chiffon sweater Short Sleeved Skirt Shaded Belly Thin Coat
2. Women Shoes fashion Flat Shoes

Best Regards
varnika

Varnika 2111 varnika.[protected]@gmail.com
Feedback Clubfactory [protected]@clubfactory.com

I haven\’t heard anything from you yet.. can you respond???

Hi,

Kindly look into the matter I have ordered things from club factory..first of all quality sucks also I have ordered size but they are different when sent to me...on covering bag size mentioned M however size on cloth neck is different.
Have approached call center but they are useless n didn't help us.
Asked me to approach chat..there u guys just put robots .

Have complaint earlier as well which has been closed without my knowledge n intimation.

Seeking my hard earned money back...don't make image of fraudster...don't brk trust which has been build by so many years.

They always ask me to cancel n give new request but same is not getting possible check error snapshot.

Hello, this is Anne.I am disappointed at club factory.My order of since on the 2nd of June has not been delivered to me.
I called the Customer care several times and they keep posting me saying it will be delivered.I am fed up with your service and
really angry right now so I am not purchasing the product again.Refund my money back to me.I will be expecting my money before the close of the day.