Club Factory Complaints & Reviews

I lost my old account, i had a club factory account.I accidently logout from it.and i tried a lot to get back in and also tried to change my password.but they were saying that the mail id and number are not registered.then i got depressed becoz i have done 4 orders from that account.and delivery yet to come.and i accidently created new account from same mail id and number.plzz help me to get back my old account.

I had ordered 2 earrings set and 1 card holder on 7th june 2019 at my office place. Now it is showing as delivered on 17th june which is monday. I have not received any parcel. Also on site it is showing as contact our courier service but the number provided is wrong. Look into this matter as i have already done payment. Thanks. Waiting for reply
Tracking no[protected]

Hello, I am Ankita Naik from Goa. I want to cancel my order SO[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unnecessary efforts of company and mine too.
Thank you.

As I order on 4june 2o19 it was to cm by 22june
Still now I have not received the order as it was I have ordered guest order even though its not tracking show order owner error why want kind of service they r giving I have called many times and they are saying sorry for inconvenience even though when I will receive they r not saying abt the date they are saying custom clearance ho Jaye how much time it will take what is this

Dear sir/mam
I would like to cancel my order which i have ordered yesterday by mistaken i have given my old address. I tried to call you nd even i tried to cancel the order but product has already been shipped. I would be greatly obiliged i[censored] cancel my order as soon as possible. I like ur products and will soon ordered in near future. Kindly give confirmation of my cancelation of order on my email or through message.

Thank you

I placed an order worth rs 2171. Which i have already paid because of the no cod option. Since i will be out of town after 15 days from the date i ordered i called the customer care executive and asked him if he could fast forward the order since i'll be out of town from 29th june onwards. He asked me to relax since i'll receive the order way before that. How can you promise a customer something you're not capable of. Now i called the customer care again and since i received a message saying that the delivery date has been delayed. And the executive tells me that we can't do anything about it. How irresponsible behavior is this. A customer might have issues due to which he might want to cancel the order. You have already taken the money and now you are not ready to refund. Why did you keep a no cod option when you are unable to refund our money back.

I had placed the order on June 23rd.. My order no is SO[protected].. When i try to track my order from the mobile app. but my order in not showing in order list and i can't track order. and i already paid the amount. Its been 5 days and am not able to track my order at all. I want my order to be delivered as soon as possible, if not I want my amount to be refunded ASAP.. Look into this matter.

My order no so[protected] & total amount rs.5680 product is 5 men's shirts and payment made from paytm wallet dc transaction no : [protected] &[protected]. We have received on 21st may 19 but than we have request for size changes and picup done from xpressbees person vijay solanki mo no +91-[protected] wia awb no: [protected] and this guys open our parcel & sent to club factory only 1 shirt so we have received only 1 shirt refund & another 4 shirt order showing cancelled automatically but still didn't get any refund since long time and didn't respond from club factory. Need your support to stop this types of fraud with customers.

If you want to get more details please call me.

Thanks,
Regards,
Ashish bhavsar
+91-[protected]

Order number so[protected]
I odered on june 15 th as a guest...
Till now i did not get my order and there is no status about it... I could not even track my order...
I am waiting for that order but there is no response from club factory..
What to do... Please update atleast the tracking details or respond for this..
I ordered as a guest... Estimated date is 23 but i cant get it till now.. And i already pay for it.. I cant even cancel my order... Please sent my order or help me to cancel my order and get my money back..

I have already gave a complaint but no response to that...
I want my order as much as possible...
Its already 20 days completed for that order...
Can u give any rply... Or how to cancel it i ordered the watch as a guest..
It is not even showing the tracking details but showing like it has been shipped but still how many days should i wait..
I am waiting for that...
Respond...

Order id:so[protected]
I odered on june 6 th as a guest...
Till now i did not get my order and there is no status about it... I could not even track my order...
I am waiting for that order but there is no response from club factory..
What to do... Please update atleast the tracking details or respond for this..
I want my order with in one week...
I ordered as a guest

I had order an item some days ago which had been ready to delivered, but
I would like to cancel order as i had to leave my hometown urgently because of which i will. Not be able to receive it,
It was amount of 340rs
Awb[protected].
A sthere is not option in the app to cancel it i hope this works,
And i would kindly request to cancel my order this time.
Thank you

Dear sir
I would like to cancel my order so[protected] which i have ordered by mistake. The product has already been shipped. I would be very grateful if you could cancel my order as soon as possible. I like your products very much and i would be possibly shopping and ordering your products in the near future. Please do confirm that my order so[protected] has been cancelled and send me a confirmation on my email.
Regards.

I had placed a small order on 18/05/19 on club factory which was supposed to be delivered by 04/06/19 and yet hasnt been delivered to me (22/06/19). There is no helpline responding. Also the item says picked up and delivered. But i havent recieved the order. I was expecting the order by the given date as i had some important event coming up my way. They did not even contact me to let me know about the delay. Bad bad service!!

I ordered for the first time and paid ising my debit card, but the order status is showing unpaid.I need my money back or deliver the product asap.These people are making us fool by taking away all the money without delivering their products.This is the first time I am having such a bad experience from online shopping sites.Fraudsters they are looting money from the people.Its not a small amount please refund my money back

I’m getting only the “buy now” option and the heart icon to add to my wish list. But there is no “add to cart” option available to me anymore. What isn’t happening? Am I supposed to buy them one at a time anymore?!!! Definitely frustrating me, PLEASE HELP.
This is not just me facing this issue, I’ve tried from different devices and everything is giving the same response!! How do I resolve this?

My club factory order number is SO[protected].i have ordered on 7th july 2019 as guest order.I paid the full amount .Then i got a message that my order will be received through GATI.From then i didnt get any update.When i am trying to track guest order it is showing order track error.kindly help me with this and update date of delivery or tell me the procedure of tracking the guest order

Order Id: SO[protected]
Product Name: Cartoon Tracksuit Pajamas Set Two-piece Suit
Product Description: M size, Pink color
Order Date:[protected]:12
Return Courier Placed Date:[protected]
Order Amount: Rs.459
Courier Charges: Rs.260

Please find attachments in this form.

Problem Description:
I have ordered one product from 'Club Factory'.
I have ordered 'Medium' size night suit but received 'XXL', so i returned the product as suggested by their support team to the address shared by them(PFA).

Their team told me that they will refund the courier amount also if they found their mistake, which is already clear that they have delivered wrong size product so they should refund courier charges also.

When i had a word with their team on[protected] on app, they told me that they have received the product on warehouse and shared the screenshot also(PFA) in which it is mentioned that product has delivered to their warehouse in Gurgaon on[protected] at 7:00 pm, they said they will check the product once and will initiate the refund as soon as possible for both(order+courier charge).

Yesterday and today i again tried to connect with them, now they are saying that they haven't received the product in their warehouse yet, even when i have shared the screenshot with them.

Again & Again they are saying that 'we have raised your concern to the team, please contact us after 2-3 days' and whenever i contact to them they use to say the same thing at the end.

Desirable Resolution:
I want my money back (Order amount + Courier charges) either in my original source of payment (bank) or in club factory app.

Amount not refunded on purchasing
Transaction I'D 20190610111212800110168023573453504

Pls kindly contact me at [protected]
Vasanth
It's around 20 days over still no response from any of the person from the Club factory compant this is extremely ridiculous that they are so neglect in this matter kindly do take the action and make us back the payment for us
Thanking you

Tracking ID[protected]
Order ID SO[protected]ab5b4a2
Status is showing Shipped and Not picked in the delhivery website. There is no proper deliver system.Please update the status

I am waiting for this delivery from past one week and showing same status message in the web site. How can the company will deliver this type of proper status less activities.