Club Factory Complaints & Reviews

I want to cancel my product order no so[protected] but the order was not canceling and please cancel the product fast ortherwise 90rs will be charged.Please cancel the product as soon as possible i ordered the product by mistake.I would definitely buy the product next time but please cancel the product for now ortherwise i will have to pay unnecessary amount...

I had booked for one bedsheet through online payment. I received a message on 25.05.19 that your order No AwB [protected] was undelivered as the address was unlocatable,

This is quite ludicrous. The address is located in the heart of Bhubaneswar.

Further, they had advised that for further instructions, click http//ecxp.in /?q=[protected]. But while clicking, it says that we have received your request. Thank you.br...

Though I have signed in with my phone number it is displaying as"not registered number" .I want to login to return my product which I have bought in club factory through my phone number. I have bought many items through my number but it is showingBut a error has occurred while logging in.p lease resolve it because I have to return my product as early as possible....

I paid INR 3300 before two days by sbi credit card for heels and dress on club factory. Amount has been deducted atthe sametime but club factory app showing payment failed and order did not placed. I talked with customer support by chat option bcoz its night time and they are not picking calls. Agent said that they took 2 days to confirm prepayment. I was shocked to hear that they dint left any option for me apart from waiting for two days....

I have ordered a product by guest account. I got an email that money is refunded but how can i log into the guest account. It is not opening so how i can be able to withdraw my refunded money.
Pls help me how tp withdraw my money.i am not able to open my guest account by which i am not able to do anything.
If possible pls send my refund money to my bank account by which the money has been tranferred. Pls do it quickly. Other...

Re:[protected]:42:40 Email feedback 378
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Feedback Clubfactory
Dear, May i know which order number you are talking SO[protected], SO[protected]? Best regards, Bhawna- China |Customer Service Center feedback Club Fac...
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Feedback Clubfactory
to me
2 days agoDetails
Dear Pawan,

We are really sorry for the inconvenience, as we have checked that, we have sent your concern...

Received a damaged product and they say it's non returnable product, but when contacted the customer care through App, they made me wait for two months saying they will escalate the issue to escalation team but after two months of pestering them with the query they finally said it's two months kindly keep with you . If this s the answer why should they play with my patience and waste my time... Worst people......

I ordered the product on may 29 and the estimated delivery was June 6 and still the order is in preparing state. When will I recieve my products. It's getting delayed alot. Please deliver it as soon as possible otherwise I may cancel the order.
This is happening every time. Whenever I order in club factory I have to wait so long and at times my orders have been cancelled. Please deliver it as soon as possible....

The product i have asked was received in my city at Madurai by 31 may 2019.
But i was never contacted by the delivery agent or club factory for deliver and was stated with a sms that i was unavailable for accepting parcel. the delivery agent was delhivery. they give the worst service in my city and this has happened once before with me. please let me know if delhivery is in Madurai or not....

I order a veet eyebrow machine on 19 may 2019 but i cant receive till now i was receive a one message about this delivery will be on 5 june but cant receive i need this in urgent basis please if it not possible give my money back . Moreover I never concern with proper way with club factory customer care its very poor service I was try to enter my shipment and order no but its fail search....

You people cancelled my product delivery and that app is not showing any status on my refund. While ordering or paying it was working fast but at the time of refund your server is not working??This was the first time I ordered from your app and I think it will be probably the last one only due to your bad services. Please let me know when I will get my money back....

Hi,
i wants to get early delivery of my products. i want my product before 15th March, 2018. After 15th. I am not in town for 1.5 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products....

I ordered two items from club factory which was not up to the mark so i raised return request. For the first time when delivery man came he could not pick the items to be returned, and then i had to make a call to customer care 5-6 times to reschedule the return. The next time it was rescheduled i did not get any message or call from delivery person and return got failed. Again i had to call customer care 3-4 times to reschedule, this time...

Please refund my amount against my cancelled order so[protected]. Actually i ordered sofa set but unfortunately club factory send me its cover... So i cancelled order. Kindly refund my money. Actually you should make more specified your product... I am searching 5 seat sofa set and its showing cover of sofa set.. Even though not written its sofa set cover.. Very confussed.. Please resolv my issue and refund my amount...

Hi there,

I order kids puff skirt photo prop sets for my daughter from club factory with the order number so[protected]. Product code sku id is [protected].

It was supposed to be a skirt. As per the images of the product and the name, it was a skirt. But the product, which i have received today is totally a different one. It is not a skirt which i have received. It is just a piece of cloth with a white color band...

My tracking number is[protected]
As i got cheap quality items, i applied for return. They said that they will come 16-19 of may.
Till this day no one came for pick up.
I made so many calls for corier service.
Every time they say that they will come and pick up on that day. But no response.
If i called next day they are giving false information that my mobile is not reachable.
Kindly solve this as early...

Hi
I have order some product from club factory.
Order number: so[protected]
Tracking no. [protected]
Now i want to chnage address
Current address:
10-113 dodla milk shop. Opp. Bus stop pebbair bus stand kothakota andhra pradesh 509104 india

New address:
Dodla milk shop opp. Bus stand pebbbair mnd. Wanaparthy dist. Telanagana
Pincode : 509104
Mobile: [protected]...

Sir i brought the product named as nova 2 in 1 hair straightener and curler with pack of pink trimmer item no. Hpc[protected]n model 2009
For ₹593. But the product is not working from the first day itself what can i do for that. Can you tell the steps that i can do for working of that product, its very much disappointing thing for me please kindly reply the solution for that...

The messages like "over 1 million people got 1 rs product". Such messages comes every second hour. No product is what i get, its only asking to open club factory again and again. I dont need any such messages anymore.
Club factory keeps on sending messages even when i have deleted the app and removed the access of it to my google account. I am irritated because of messages....

I ordered a bag nd by mistake i cancelled it i received my refund money now i wanted to buy another bag it say that the refund is deducted nd shows 0.0 refund balance now i dnt knw what to do i need my refund now kindly help me nd pls return my refund money back this is so so bad nothing is my mistake kindly kindly help me out and i'm a new use of club factory i dnt knw mch about it...