Club Factory Complaints & Reviews

I want to cancel my product order no so[protected] but the order was not canceling and please cancel the product fast ortherwise 90rs will be charged.Please cancel the product as soon as possible i ordered the product by mistake.I would definitely buy the product next time but please cancel the product for now ortherwise i will have to pay unnecessary amount

I had booked for one bedsheet through online payment. I received a message on 25.05.19 that your order No AwB [protected] was undelivered as the address was unlocatable,

This is quite ludicrous. The address is located in the heart of Bhubaneswar.

Further, they had advised that for further instructions, click http//ecxp.in /?q=[protected]. But while clicking, it says that we have received your request. Thank you.

The Company looks like fraudulent one. I demand that in case they fail to deliver the good, they should immediately refund the amount.

Though I have signed in with my phone number it is displaying as"not registered number" .I want to login to return my product which I have bought in club factory through my phone number. I have bought many items through my number but it is showingBut a error has occurred while logging in.p lease resolve it because I have to return my product as early as possible.

I paid INR 3300 before two days by sbi credit card for heels and dress on club factory. Amount has been deducted atthe sametime but club factory app showing payment failed and order did not placed. I talked with customer support by chat option bcoz its night time and they are not picking calls. Agent said that they took 2 days to confirm prepayment. I was shocked to hear that they dint left any option for me apart from waiting for two days. Today when i talked them after two days they said they just raised my complain and now i need to wait for 4 days more. Now i am totally become frustrated so i said i dont want to buy anything from your side just give my money back so agent giving me a ticket number and just telling me to wait for 4 days again again. Even not telling what will happen after 4 days like they will confirm my order or will refund my money or again will give me time to wait. I dont what they are or what they do i dont want any product now just give me my money back fast. Thats all.

I have ordered a product by guest account. I got an email that money is refunded but how can i log into the guest account. It is not opening so how i can be able to withdraw my refunded money.
Pls help me how tp withdraw my money.i am not able to open my guest account by which i am not able to do anything.
If possible pls send my refund money to my bank account by which the money has been tranferred. Pls do it quickly. Other wise i have to have to take some actions against u.

Re:[protected]:42:40 Email feedback 378
F
Feedback Clubfactory
Dear, May i know which order number you are talking SO[protected], SO[protected]? Best regards, Bhawna- China |Customer Service Center feedback Club Fac...
F
Feedback Clubfactory
to me
2 days agoDetails
Dear Pawan,

We are really sorry for the inconvenience, as we have checked that, we have sent your concern to senior team and they are working on the same issue. Request you to wait for 24-48 hours.
Here is the ticket number: #192034.

Best regards,
Pinki- China |Customer Service Center feedback

pawan Kushwah 于2019年6月5日周三 下午9:51写道：
Hi,

This is long pending issue, i'm very frustrate with club factory and i think you don't have any control for courier partner.
I raised request number of time thorough app and also calling you. but yet no solution found by club factory like Lala company, i think there's no protocol for return and replacement.
I want to know, where is my fault?
Why am I (customer) suffer in this scenario? if issue related to your side.
why are you not able to send any courier parson? if i raised return 6-7 time and every time your person cancelled it.
this is my Hubble request if you're not able to pick-up parcel then initiate my refund.if you re not able to do kindly suggest where i approach this matter.

Thanks&Regards
Pawan Kushwah

On Wed, Jun 5, 2019 at 1:43 PM Feedback Clubfactory wrote:
Dear,

We are sorry for the inconvenience caused, we have forwarded your concern to the related department for further investigation, will get back to you with the latest information within 3 days, please wait patiently, thank you very much.
Here is the ticket number: #192034

Best regards,
Pragati- China |Customer Service Center feedback

pawan Kushwah 于2019年6月4日周二 上午8:20写道：
Hi,

As your requirement my order ID : SO[protected]
Kindly help to resolve this matter, i was tired to raised again and again a request of pick-up but your courier partner who is not responding and cancelled this.
So this is my humble request kindly take the matter on priority.
I appreciate your support.

Thanks & Regards
Pawan kushwah

On Mon, Jun 3, 2019, 10:08 AM Feedback Clubfactory wrote:
Dear,
May i know which order number you are talking SO[protected], SO[protected]?

Best regards,
Bhawna- China |Customer Service Center feedback

Club Factory 于2019年6月1日周六 下午10:12写道：
Club Factory
Country: India,
Related query: How to apply for return/refund?
Email ID: [protected]@gmail.com
Email Body:
Hi, Kindly check my recent order return request, i tryed to return it and number of time, raised a request for return the product. But i don't know how to cancled every time. Please check it and try to resolve it. Thank you! Regards Pawan Kumar

Send time:[protected]:42:40
The current number of feedback: 378
The user information:
UID: facebook_user_[protected]

Received a damaged product and they say it's non returnable product, but when contacted the customer care through App, they made me wait for two months saying they will escalate the issue to escalation team but after two months of pestering them with the query they finally said it's two months kindly keep with you . If this s the answer why should they play with my patience and waste my time... Worst people...

I ordered the product on may 29 and the estimated delivery was June 6 and still the order is in preparing state. When will I recieve my products. It's getting delayed alot. Please deliver it as soon as possible otherwise I may cancel the order.
This is happening every time. Whenever I order in club factory I have to wait so long and at times my orders have been cancelled. Please deliver it as soon as possible.

The product i have asked was received in my city at Madurai by 31 may 2019.
But i was never contacted by the delivery agent or club factory for deliver and was stated with a sms that i was unavailable for accepting parcel. the delivery agent was delhivery. they give the worst service in my city and this has happened once before with me. please let me know if delhivery is in Madurai or not.

I order a veet eyebrow machine on 19 may 2019 but i cant receive till now i was receive a one message about this delivery will be on 5 june but cant receive i need this in urgent basis please if it not possible give my money back . Moreover I never concern with proper way with club factory customer care its very poor service I was try to enter my shipment and order no but its fail search.

You people cancelled my product delivery and that app is not showing any status on my refund. While ordering or paying it was working fast but at the time of refund your server is not working??This was the first time I ordered from your app and I think it will be probably the last one only due to your bad services. Please let me know when I will get my money back.

Hi,
i wants to get early delivery of my products. i want my product before 15th March, 2018. After 15th. I am not in town for 1.5 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products.

Product number:

I ordered two items from club factory which was not up to the mark so i raised return request. For the first time when delivery man came he could not pick the items to be returned, and then i had to make a call to customer care 5-6 times to reschedule the return. The next time it was rescheduled i did not get any message or call from delivery person and return got failed. Again i had to call customer care 3-4 times to reschedule, this time the delivery person was inappropriate, i had to guide him my address for 10 to 15 minutes, but he reached some other hostel and could not collect the items. Since yesterday i have called 3 times in customer care to reschedule the return as my request has been cancelled by club factory by itself without providing actual reason. Its been 2 weeks now i am waiting for return.
Now it doesn't matter if they come for return or not, i just want my money to be refunded asap.
Tracking nu:[protected]

Please refund my amount against my cancelled order so[protected]. Actually i ordered sofa set but unfortunately club factory send me its cover... So i cancelled order. Kindly refund my money. Actually you should make more specified your product... I am searching 5 seat sofa set and its showing cover of sofa set.. Even though not written its sofa set cover.. Very confussed.. Please resolv my issue and refund my amount

Hi there,

I order kids puff skirt photo prop sets for my daughter from club factory with the order number so[protected]. Product code sku id is [protected].

It was supposed to be a skirt. As per the images of the product and the name, it was a skirt. But the product, which i have received today is totally a different one. It is not a skirt which i have received. It is just a piece of cloth with a white color band attached to it.

I contacted the customer service twice and send them pictures and videos of the product received. They assured me that i will get the complete refund. They said, i just need to raise a return request and their courier person will take it and there will be no shipping charges as it is their companies fault as they have not sent the right product.

As per their instructions, i raised a request for refund. But while checking the details, i found that they have written that as the picture was not clear, it cannot be verified that it is wrong product. So, if you still want to return it, you will have to pay the additional shipping charges.

The picture was very clear and the customer service representative also confirmed it. But, as this is a fraud company, because of that they are charging this extra amount.

Their customer service is of no use. I am very disappointed with them. I asked them to either refund or replace the product. But they are saying, they cannot replace it. I have to place a new order for that and have to pay again.

What is the garentee that the will send the correct item this time. If their desks are honest, they could have sent me the
Correct product at the first place.

I request you to notify them about it and to take strict actions against them, so that in nearby future they cannot cheat innocent customers.

The 1st picture is the actual product which i ordered.
The 2nd picture is of the product which i have received.
The 3rd screen shot is of the customer service representative who assured me that there will be no shipping charges as it was club factory's fault as they have sent me the wrong product.

Is it a skirt from any angle?

Along with that i have also attached a video of the product received for your reference.

If you will check the details, you will be able to make out that a cheap inferior quality product has been sent to me which is totally different.

I request you to to please look into this matter and help me.

Hoping for a quick response.

Kind regards,
Mousumi deb
Email: mou. [protected]@gmail.com

My tracking number is[protected]
As i got cheap quality items, i applied for return. They said that they will come 16-19 of may.
Till this day no one came for pick up.
I made so many calls for corier service.
Every time they say that they will come and pick up on that day. But no response.
If i called next day they are giving false information that my mobile is not reachable.
Kindly solve this as early as possible.

Hi
I have order some product from club factory.
Order number: so[protected]
Tracking no. [protected]
Now i want to chnage address
Current address:
10-113 dodla milk shop. Opp. Bus stop pebbair bus stand kothakota andhra pradesh 509104 india

New address:
Dodla milk shop opp. Bus stand pebbbair mnd. Wanaparthy dist. Telanagana
Pincode : 509104
Mobile: [protected]

Sir i brought the product named as nova 2 in 1 hair straightener and curler with pack of pink trimmer item no. Hpc[protected]n model 2009
For ₹593. But the product is not working from the first day itself what can i do for that. Can you tell the steps that i can do for working of that product, its very much disappointing thing for me please kindly reply the solution for that

The messages like "over 1 million people got 1 rs product". Such messages comes every second hour. No product is what i get, its only asking to open club factory again and again. I dont need any such messages anymore.
Club factory keeps on sending messages even when i have deleted the app and removed the access of it to my google account. I am irritated because of messages.

I ordered a bag nd by mistake i cancelled it i received my refund money now i wanted to buy another bag it say that the refund is deducted nd shows 0.0 refund balance now i dnt knw what to do i need my refund now kindly help me nd pls return my refund money back this is so so bad nothing is my mistake kindly kindly help me out and i'm a new use of club factory i dnt knw mch about it