Club Factory Complaints & Reviews

I have ordered my item on 19of april. After completing my payment. While checking the app it's is shown that expected delivery is on april 27. I didn't received my item till now. And i tried to contact clubfactoru they have given me another number to track my order. I have called them more than 3 times for 3 dayz. Every time they wer5 saying like today conform will will be delivering your item. It reached near to my home etc etc. Today morning i have called them they r not connecting my call with the customer care. And also they have msg me one phone number to travk5 my ordered that number also not in use. I am very sorry to tell you that i never expect such a poor services from you.

Dear sir, greetings!

I would like to inform you that on 3/05/19, i have received an sms from club factory stating that my order (So[protected] has got cancelled. I had placed the order on 25/04/19 (And it was prepaid) and after that on 26/04/19, i had received another sms stating that it will be shipped.

As now my order got cancelled and i had already paid the amount, i would like to know by how many business days, the amount will get credited back to my account?

Waiting for your earnest reply.

Kindly find the attached screenshot below

Regards,

Sujayasree deb

My item has been delivered but my account does not update it and now i am not even able to return my product without that deliverd message what the hell is goin on.. Are you trying to cross the limited time till im not able to do so... Answer me because i want to return my item at once so send the delivery update and that i will be able to click the return option

Hi,

I have received a product which doesn't look that graceful as in displayed picture and also it's duppata is too short and design is also different.

Now i want to return the product and i came to know that the shipping charge also i have to bear which may cost 200-250 according to the product weight.

I think i became fool by doing shopping from club factory.

Please find attached pic of displayed product and received product.

I ordered from club factory and it's size so large. I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. I want my refund back. Fix this asap. Informations are provided in the screenshots below.

I ordered a product and just wanted to check the status of my order and called customer care regarding this issue, but one of the executive told me to give me my debit card number, expiry date, and cvv number as well, i told him that how can u ask for these details as ur site has already told customers not to share personal details with our customer care executive, but he forced me to give it as he told me ur payment is in pending status but i told him that it is showing me my order is confirmed. He told me without giving him details he will be not be able to check my product status. He transferred 5000 rs in his account of google application named yes pay. So please help me and get my money back.
The club factory fraud customer care executive number is [protected]

Club factory order id is so[protected].
My contact number is [protected].

So please help me with this issue and plz tell this guy to give my money back or paytm me on my mobile number as given above ie [protected].

Thanks and regards
Pulkit kochhar

Hi I have ordered for a cap and I have received a damaged one and same day I applied for return and it's been handled over to the pickup person and it's been 15 days and no refund is initiated when cald customer service they say they can't help me regarding this and they is a problem in courier company and them so they didn't receive the product and they also have my order number and other details so my question is why should we trust club factory and make payment before we receive a product and whey don't they trust customer, it's not customer problem when they have all the details about product returning they should initiate refund and this policy should be customer and company Friendly not completely company friendly

Hi i ordered a night dress of l size and i have received xl and the quality is also very bad. It show's its non refundable. What do i do? My order number is so[protected]. Kindly help me. This is not done. Please give me an option of refund. I need a solution please. Let me know as soon as possible. The quality is also very bad. N size is not as per order.

Order no so95780909

This is regarding return of 4 products purchased from club factory. They took the product back and did not refund the amount. When asked for refund they said they have already refunded and its been withdrawn on some random paytm number. I told them i did not transact through paytm while placing the order they how come it can be sent to paytm account. I used icici netbanking while placing order. I also shared my paytm statement and bank statement to show them that i did not receive the refund. They launched complaint on 18th april. Whenever i ask them about my refund they ask me to wait for 3 days. Since then they are replying with the same message. This is a fraud company and they loot their customers like this only.

Revert in case of any clarifications

Heena gyanchandani
[protected]

I ordered a night dress and it was delivered in time. But this time i am very much disappointed with club factory as the dress is completely torn on two sides with two large holes. And also the material is totally damaged so there is no option to
A remake it. So i want to return my order but couldn't as it shows the product is non refundable and is only refundable only in case of some damage. Since it has two big holes, so i want to return my product as soon as possible.

I had ordered for a product with order ID: SO[protected]. They have shipped a wrong product. Now when i have requested for a return, they asking me to send the item back by myself, later they will give me the refund. How fair is this? Im unable to send back the item within the mentioned period as im out of station and my house owner has received item.

My order no is so98560229. I placed the order on 25 march 19. On 3 april 19 courier informed me that my area is out of delivery area and returned the product to warehouse. After complaint on 27 apr 19 for refund, i received a message on 28 april 19 that my amount has been refunded to guest user account. First i made the payment online using phonepe, therefore amount should have been refunded to the original payment method. Secondly i am not able to see the refunded amount in club factory app under guest user. I have signed up using mobile no used for placing order. I have lost rs 141.

[resolved] club factory — want early delivery of my product

7 reviews
Surat, surat district, gujarat, india
Do dollyanik on mar 6, 2018
Submit a complaint
Hi,
I wants to get early delivery of my products. I want my product before 5th may, 2019. After 5th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.

Order no: so[protected], so[protected]
Please revert me on my mail box if it possible.
Mail id: [protected]@gmail.com

Hi,
i wants to get early delivery of my products. i want my product before 5th May, 2019 After 5th. I am not in town for 1.5 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products.

Order no: SO[protected], SO[protected]
please revert me on my mail box if it possible.
mail ID: [protected]@gmail.com

Mens chronograph watches multifunctional waterproof date calendar wrist watch men teenager boys with brown
Item no. Cwa[protected]n
Id so99639127

As per displayed i have ordered wrist watch with dial numbers red in color as per image attached & which is the reason i purchased, but received color on orange.

Please replace as displayed & ordered asap

Hi
I was searching for an option to get fast delivery for my order. I purchased a pair of shoes and i want it delivered before the 6th of May as i have my relative's wedding on the 8th. I request you to please look into it and deliver my order at tge earliest. Can you please make this delivery possible
My ORDER NUMBER: SO[protected]

Please respond back in my mail. [protected]@gmail.com

My order number is SO[protected].My order showed delivered on 16th april.but i have not received my product till date.and i have called and texted club factory more than 15 times and every time they said that they need some more time to resolve.
The sign are not matching with mine and they are saying that may be your relatives have taken that parcel.it was my office address and now they are not returning my money.

I have ordered Mens Chronograph Watches Multifunctional Waterproof Date Calendar Wrist Watch Men Teenager Boys With Brown
Item No. CWA[protected]N

As per the product displayed on your website the dial numbers are red in color - the reason i liked this watch, but the product i received the dial numbers is in Orange colour.

Please replace as ordered.

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so[protected], plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

I choose sunglasses from club factory mobile application on 23rd april my service order number is s[protected] and on 26th april i got my sunglasses and when i opened parcel then i saw that i got wrong sunglasses so i apply for return product from club factory mobile application so now they said that they can't receive return product and they say to me i will courier return product and i bear the courier charges but mistake by club factory team but they didn't give satisfied answers and they said that courier charges on you but wrong product given to me but the mistake of club factory team so please give me solution and help for return my rupees