Club Factory Complaints & Reviews

Address: Gurgaon, Haryana, 122004

I purchased a product from club factory on cash on delivery. However the order was not appropriate and i had to return it. It was promised that the refund amount will be credited to my club factory account. On date 17/04/2019 it was credited with 1630rs, however on the same date it was withdrawn in the bank account with name of by some "ravi kumar" which was informed to me by the club factory customer care.
I have not withdrawn the amount and money kept in my club factory wallet was withdrawn by some unknown person. Please understand that the claubfactory account is not safe at all.

+2 photos

May 23, 2019

Complaint marked as Resolved

Verified Support

Apr 19, 2019

Club Factory Customer Care's response Dear, our agents have no access to transfer customers' money, you are strongly recommended to change your password.

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Khushboo1208

from Delhi, Delhi

Apr 29, 2019

My phone number is also changed in their profile, no one is responding..again n again they say give us 3 days..till now 3 days are not over.

Ridiculous site...

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R

Ravi0444

from Bhopal, Madhya Pradesh

Apr 29, 2019

Same thing happened with me on 02 Feb 2019 and then 28 April 2019. Customer care is blaming me that my account is compromised because of me, as if I am keeping the account. I am clear that the money has not gone any where. It is CF people only who are doing this fraud. Merely lodging police complaint is not going to help. Some body please suggest if we have some other authority where this type of online frauds of foreign companies are addressed.

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I m not able to cancel my order... Order no is so[protected]. So please cancel my order. I have ordered red velvet heels. Since i don't need them now because of some issues so please cancel it. My email id is anu. [protected]@gmail.com.
Any thing related to the order please mail me and please cancel the order. I m sure i don't want heels so please cancel the order.
Thanks.

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 19, 2019

Club Factory Customer Care's response Dear, this order was delivered yesterday.

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Address: Eluru, West Godavari, Andhra Pradesh

This was the second time i used club factory. I placed an order but as it was not upto my expectation i returned it and the money is refunded to my app balance. When i placed an other order i tried to use app balance at that moment the amount was freezed. How do i get my money back? Really it was a worst experience with the club factory. I want my money back. Plz resolve this as fast as possible.

May 21, 2019

Complaint marked as Resolved

Verified Support

Apr 19, 2019

Club Factory Customer Care's response Dear, you have probably use balance as well as third party payment channel together to place the order. The balance is frozen temporarily, after third party payment is finished the order will be generated.

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Address: Khordha, Odisha, 751022

I have ordered a t-shirt with order id - so[protected].
But i cancelled my order.
But my refund is not credited to my bank account.

I have tried to call them many times but they say that my refund has been issued and it will be credited within 5-10 working days.
But the money is still not received to my bank.

Please return my money.

I suggest you everyone that don't get trapped to these fraud websites. They will deduct your money and never return if you cancel an order.

+1 photos

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 18, 2019

Club Factory Customer Care's response Hi, we checked from the system, it was issued successfully from our end to your bank, ref no. is 95ce82dc-5fcd-4893-a5d0-b1e9481e12ff. You have to check with your bank. Sometimes the bank failed to receive refund.

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Address: New Delhi, Delhi

I placed an order #so99153278 on 28th march 2019 on club factory. Product was delivered on 4th april 2019 but it was defective hence i placed a complaint regarding this on the very same day. Now 13 days have passed and even return window is closed but they have failed to provide a solution for the same and now they are saying sorry this product can not be returned and i will hve to use a defective torn product.
First they sent a defective product and now not able to provide any solution. Extremely pathetic service. Anyone reading this never buy anything from club factory. Thier customer care executives are useless and liars who would proudly say that defective products are not their fault and you have to use defective products.

+3 photos

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 18, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, we have issued refund to your CF balance, please check.

Apr 18, 2019

Updated by [email protected] Thanks

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I have ordered two items on 6th April as guest user and i have received the same on 15th April. Now i want to return the items. I have already logged in the app. But when ever i click on cancel it always ask me to create new account. I am not able to raise return request. Kindly help. I tried to call customer care but no on helped. Its very frustrating. very poor quality product, poor service. Very bad experience.

+1 photos

May 25, 2019

Complaint marked as Resolved

Apr 16, 2019

Updated by pujn Order No. - SO[protected]

Verified Support

Apr 18, 2019

Club Factory Customer Care's response Dear, you account was created after the guest order was placed, thus you have to click sign up to apply for return.

Apr 18, 2019

Updated by pujn I have clicked sign up multiple times.. even i entered new account detsils to create. But neither it creates the account nor proceed further.. i am stuck..

Apr 18, 2019

Updated by pujn Let me know some alternate way to return. Or is it possible that u can initiate returning from your end

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Address: #23,Sankey square, Sankey road,, sadashivanagar, Bangalore, Karnataka, 560003

I had placed the order on 11th april 2019.. My order no is so[protected].
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding.
Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service.

May 19, 2019

Complaint marked as Resolved

Verified Support

Apr 17, 2019

Club Factory Customer Care's response Hi, it is a guest order, you should go to find guest order to check.

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Rupali Rastogi

from Noida, Uttar Pradesh

Apr 16, 2019

I order a watch ring 7 apr but this size is not proper .

orders is not able to track - Comment #3406992 - Image #0

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Ganesh Messi

from Delhi, Delhi

Apr 16, 2019

I ordered a pair of shoes and i have returned them back and it has reached your unit .can i know when will i get my money back ... my refund😡😡and says that you will be refunded within 3 working days and i havent recieved anything ...u club factory doest care of customers satisfaction when will i get my refund...😡😡😡😠😠😠😠😠😠😠😠😠😠😠

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A

Aayra Fathima

from Mumbai, Maharashtra

Apr 16, 2019

I'd ordered a 11pc boho knuckle ring set ... But I've nly received 8 nd among that 1 ring is broken! I want to return the product and want the refund in cash ASAP! WORST SERVICE EVER😠😠😠 The rings looked perfect in the picture but when I received the product they suck i seriously hate your products wil neva order anything frolm club factory agn!

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V

Vijay J Bathvar

from Mumbai, Maharashtra

Apr 16, 2019

It shows no tracking details of my order no. SO[protected] AND mob. no. [protected]. plz do needful.

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Address: Bangalore, Karnataka

I had ordered a jewelry item which is delivered on 16th Apr 2019 with order no. SO[protected]. But found that item defective. The chain is cut, so cannot be used.
Would like to replace the item but could not find any link to return from the order mail.
How to return the item, please provide details for the same.
It would be good to have such date in the order email itself in future.

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Address: Alwar, Rajasthan, 301030

I have ordered a top from club factory. I want to return order so[protected] but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? But the website says we have to return the order in 9 days. When i am rising this complaint already 2 day has been completed.

May 20, 2019

Complaint marked as Resolved

Apr 15, 2019

Updated by aarti272 I have ordered a Top from club factory. I want to return order SO[protected] but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? but the website says we have to return the order in 9 days. When i am rising this complaint already 2 day has been completed.

Verified Support

Apr 17, 2019

Club Factory Customer Care's response dear, you should go to find guest order to apply.

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M

malathiparameswaran

from Coimbatore, Tamil Nadu

Apr 16, 2019

My product was return, but my money was no return, please my money return me MY ORDER RETURN DETAILS
ORDER NO: SO96791519
ORDER DATE:[protected]
AMOUNT: 500/-
MY RETURN ID: SON[protected]

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A

asdhadjjasldkas

from Mumbai, Maharashtra

Apr 16, 2019

Hum ne 31/03/2019 ko order kiya tha jis me mobile book kiya tha but hume mobile ki bajha 3 shirt de kar chala gaya...mobile tha hi nahi us box me

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asdhadjjasldkas's reply, Apr 6, 2019

hume paise refund karbaiye

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I have ordered some products on club factory on 9th april. My order number is so[protected]. It's showing that the items will be delivered on 27th april. I didn't know that it will take 18 days to deliver. As i will not be in town when the delivery is scheduled, i will not be able to take the product. So i want to cancel the order as i am not able to cancel it through the app. Please help me and please cancel my order.

May 17, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, it is shipped, we can not cancel for you. When your order is out for delivery you can discuss with the delivery boy. Also 27 Apr is an estimated delivery date.

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E

Esha Moryani

from Mumbai, Maharashtra

Apr 16, 2019

Hey my order no mentioned above is a earphone i orderd and within one month it is not working properly there is a guarantee warantee or not ...
Why the product is not working properly...
I want to return and get my refund
As my order is not working properly

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N

Nishu Shetty

from Hunsur, Karnataka

Apr 16, 2019

I have booked I received it also but I had an defect in it so I returned it up but I didn't receive my money back I have withdrawn it but I haven't received my money it was told within 7 days it would be refunded but I haven't received. My order number is SO85542718 ...my amount is 873.65

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Address: 400010

Received delivery yesterday. I had ordered a wireless earphone but the charger box is not working. I tried going to the return option in the app using guest order but the not able to proceed ahead using app due to some technical error.
called support for help they said contact chat support,
chat support was not able to guide correctly and went offline in 5 mins.
tired of this return process.
please send someone to pick up the product and arrange for refund asap. why should i go through this problem when its not my fault. please do not ask me to courier it.
order no - SO[protected]
mobile -[protected]

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, I can not find your order number, please check your order number is correct.

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Sruthi Sreejith

from Hyderabad, Telangana

Apr 16, 2019

No one came for collect the producct after making return request order no so98314489. Kindly help me to return the product.im a regular customer of yours .kindly help

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P

Prathyusha maggie

from Hyderabad, Telangana

Apr 16, 2019

I ordered some clothes yesterday[protected] in CLUB FACTORY ONLINE SHOPPING APP for the price of 5000/ & i paid online- i got a mail showing the Order ID. but i cant find my order details in Club factory app and online tracker.

Is this fraud? i am not getting any idea. Please help me

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E

Esha Moryani

from Mumbai, Maharashtra

Apr 16, 2019

My order no.mentioned above actually it is not working proper since I ordered and within 1 week it stops working
Now u want my refund and return the product.
Plz help me

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S

Shree Shidenur

from Bidar, Karnataka

Apr 16, 2019

Https://cfshare1.fromfactory.club/group_lottery#/

Is this genuine???

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Hi,
I had ordered a wallet from club factory website as a guest order and my order number was so99878351. Due to some emergency i had to shift the place and asked the delivery man to cancel the order. Since i had ordered as guest in website i dont have any updates regarding cancellation or refund. Kindly consider this problem and make necessary action.

Yours faithfully
Alphy salu

May 18, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, this parcel will be returned to our warehouse, when it is delivered, we will issue refund to your original payment channel.

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B

Bhagyashree Naik

from Mumbai, Maharashtra

Apr 16, 2019

I want to cancel the order for SO[protected]. However it's not being cancelled and I have already paid for it When can I expect it to be cancelled, because I tried to do it and it's not getting cancelled. And when WILL I GET MY REFUND

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R

Ramesh mali patil R.M.P

from Mumbai, Maharashtra

Apr 16, 2019

I cancelled order within 5 min and I paid through upi so now please refund my amount as soon as fast please it's a very urgent

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Please cancel my order i really done it by mistake it is already shipped but not deliveard plz cancel it before delivered i really like your clubfactory and ihad ordered experiance too but this time i ordered mistekenly please cancel this order iill surely shop in upcoming month i hope you will take my complaint sariously

Order no is so[protected]

Apr 13, 2019

Complaint marked as Resolved

nhjnk

Apr 13, 2019

Updated by Mohamed Mukhthar KT please cancel it fast as you can

Apr 13, 2019

Updated by Mohamed Mukhthar KT make me updated in [protected]@gmail.com

Apr 13, 2019

Updated by Mohamed Mukhthar KT sorry i solved it my self

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Address: 305 A Rachna Srushti Apartment K T Nagar Katol Road nagpur, Nagpur, Maharashtra, 440013

I ordered a camouflage hoodie and it arrived in time but the quality was poor so i tried to return it. As i was talking to the the customer care rep. He assured me that the product will soon be picked up by a guy and the amount will be returned.
He then asked for my card no. And other details and in the spur of the moment (The guy sounded legitimate at the time and was very assuring) i gave him the otp. There a amount of 4999 rupees deducted from my account.
He didnt stop there. He then again assured me the whole amount will be credited soon and he went on to do another transaction and i got another otp.
I refused to give it to him. He disconnected.
Btw the hoodie cost 899/- rupees.

+1 photos

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, I am very sorry for the experience, next time hope you wont get cheated. We have warning everywhere telling our customers never reveal OTP to others. Any questions, you can contact our support in the APP.

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I ordered my product from club factory on 17 march 2019. Order number is 107674. I payed money through debit card. And the estimated date for delivery is given as 12 april 2019 but it not yet reached. How can i contact them to know about the delivery. I get it or not if not then i need refund. I ordered it from instagram advertisement. I need the responds. My email addess is [protected]@gmail.com
I hope you will take action about this.

+1 photos

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, please send us your bank statement of the transaction to [protected]@clubfactory.com, we can not find you payment record from our system, please be sure the payment is successful.

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Address: Vazing Village, Churachandpur, Manipur, 795128

I order a shoe online but due to out of stock i got refunded. But tonight while i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below.

+2 photos

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Address: Kharpora, Bandipora near 14RR camp, Bandipora, Jammu and Kashmir, 193502

I received a faulty product for my order id so95834352. Then i applied for return and reverse pickup was not available then i mailed by myself but your warehouse refused the return. Clarify the refuse reason to me and arrange a reverse pickup option to me within srinagar jandk and also reimburse me the postage charges and the cost of my ordered product. Thanks in advance.

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, rvp in your area is not available thus you can only mail by yourself. As per warehouse refusal, we have shared feedback to the warehouse.

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Address: House no.10 Main road baghi mehtab opposite J&K bank, Pauri Garhwal, Uttarakhand, 190019

Please cancel my order i dont want it anymore it was a mistake sorry please cancel my order number so[protected]
I have found something good as compared to the product shown there so please cancel it i dont need it now. I have found a better deal anywhere else so please pardon me for this but cancel it it would be your mosr kindness. Club factory is not fraud u like it but the product was soo high rated so sorry for this but cancel my order plesseeeeeeeeeeeeeeee im begging youguys

May 18, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, it is a shipped order thus we can not cancel it.

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One of my order item got cancelled because it went out of stock after order placement. They added the refund amount to my club factory balance. Soon the balance was withdrawn, but i didn't initiate a withdraw. I contacted support team. First they said it is withdrawn to the original payment mode. When i mentioned i didn't receive it on my original payment mode, they said it was withdrawn to a number unknown to me. Surely someone has breached into my account. My password is strong enough and cannot be guessed unless a data breach or internal scam. I want my money back.
Refer to the attached picture sent by their support team. The details of cash withdrawal channel is definitely not mine.

+1 photos

May 22, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, our stuff have no access to transfer customer's money, if you think your account is stolen, please change your password.

Oct 06, 2019

Updated by arka.debnath I have logged in to my account from 2 devices. I change my password from one device, but still can access my account from the second device without need to type in the new password. I am a website developer, so I know what is happening. The website is setting a cookie, and the cookie is not validated each time. So even after changing password, the cookie is still valid. If I can continue using the website from the 2nd device, I am sure the hacker can still use my account. There is serious glitch in your security settings. Instead of trying to cover it, please try to resolve it.

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A

arka.debnath

from Mumbai, Maharashtra

Apr 15, 2019

Very poor answer. So you are unable to track data breaches on your end and provide necessary security. I am changing my password and will never buy anything at all from club factory. Worst online shopping I have ever seen where product is cancelled after taking the money and practically no refund.

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R

ruchigupta

from Chennai, Tamil Nadu

Dec 17, 2019

I ordered a product from Club Factory (CF). I paid through my card.
They sent a wrong product. I returned it and claimed refund.
They refunded the amount in my CF account.
It was withdrawn into someone else's paytm phone number, which is : [protected]
Now, CF is telling me they cant do anything. Firstly, I did not pay via Paytm. I paid via my card.
2nd, this is not even my number
Someone else's number is registered in my account and now CF is not helping.
They only reach through chat on their app...they dont respond on that chat and close the window on their own.
Their number [protected] is not picked up before 15 minutes everytime I call. When they pick up, they disconnect without listening to my problem.
They have been providing me refernce IDs without any resolution.
Thus a big-time scammer. STAY AWAY from them !

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Address: Thatipur mayur market, Gwalior, Madhya Pradesh

Hi,
I wants to get early delivery of my products. I want my product before 15th april, 2019. After 15th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.
Order no. So[protected]
If you can help me in this situation than please reply me on mail.
Email - [protected]@gmail.com

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 132

online refund fraud

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not able to cancel my order

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why the money is freezed

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refund is not received after 1 month.

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defective product sent

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not able to return order

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orders is not able to track

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defective order

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girls top return

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I am not able to cancel my order

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wireless earphones -charging box not working

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regarding cancel of order and refund

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to cancel my orders which are shipped

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customer care scam (unauthorized transaction)

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not yet reached the product

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I want my refund money back!

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you have refused my order (so 95834352) that i mailed by myself. please help

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eyewear

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my refund is withdrawn by someone else

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I want my ordered product early

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