Club Factory Complaints & Reviews

I purchased a product from club factory on cash on delivery. However the order was not appropriate and i had to return it. It was promised that the refund amount will be credited to my club factory account. On date 17/04/2019 it was credited with 1630rs, however on the same date it was withdrawn in the bank account with name of by some "ravi kumar" which was informed to me by the club factory customer care.
I have not withdrawn the...

I m not able to cancel my order... Order no is so[protected]. So please cancel my order. I have ordered red velvet heels. Since i don't need them now because of some issues so please cancel it. My email id is anu. [protected]@gmail.com.
Any thing related to the order please mail me and please cancel the order. I m sure i don't want heels so please cancel the order.
Thanks....

This was the second time i used club factory. I placed an order but as it was not upto my expectation i returned it and the money is refunded to my app balance. When i placed an other order i tried to use app balance at that moment the amount was freezed. How do i get my money back? Really it was a worst experience with the club factory. I want my money back. Plz resolve this as fast as possible....

I have ordered a t-shirt with order id - so[protected].
But i cancelled my order.
But my refund is not credited to my bank account.

I have tried to call them many times but they say that my refund has been issued and it will be credited within 5-10 working days.
But the money is still not received to my bank.

Please return my money.

I suggest you everyone that don't get trapped...

I placed an order #so99153278 on 28th march 2019 on club factory. Product was delivered on 4th april 2019 but it was defective hence i placed a complaint regarding this on the very same day. Now 13 days have passed and even return window is closed but they have failed to provide a solution for the same and now they are saying sorry this product can not be returned and i will hve to use a defective torn product.
First they sent a defective...

I have ordered two items on 6th April as guest user and i have received the same on 15th April. Now i want to return the items. I have already logged in the app. But when ever i click on cancel it always ask me to create new account. I am not able to raise return request. Kindly help. I tried to call customer care but no on helped. Its very frustrating. very poor quality product, poor service. Very bad experience....

I had placed the order on 11th april 2019.. My order no is so[protected].
I'm not able to track my order anywhere, i placed my order as a guest. Even the customer care is not responding.
Let me know the status of order or refund the amount asap. Also if you guys cannot help customers, then please stop fooling people with your website and pathetic service....

I had ordered a jewelry item which is delivered on 16th Apr 2019 with order no. SO[protected]. But found that item defective. The chain is cut, so cannot be used.
Would like to replace the item but could not find any link to return from the order mail.
How to return the item, please provide details for the same.
It would be good to have such date in the order email itself in future....

I have ordered a top from club factory. I want to return order so[protected] but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? But the website says we have to return the order in 9 days. When i am rising this complaint already 2 day has been completed....

I have ordered some products on club factory on 9th april. My order number is so[protected]. It's showing that the items will be delivered on 27th april. I didn't know that it will take 18 days to deliver. As i will not be in town when the delivery is scheduled, i will not be able to take the product. So i want to cancel the order as i am not able to cancel it through the app. Please help me and please cancel my order....

Received delivery yesterday. I had ordered a wireless earphone but the charger box is not working. I tried going to the return option in the app using guest order but the not able to proceed ahead using app due to some technical error.
called support for help they said contact chat support,
chat support was not able to guide correctly and went offline in 5 mins.
tired of this return process.
please send someone...

Hi,
I had ordered a wallet from club factory website as a guest order and my order number was so99878351. Due to some emergency i had to shift the place and asked the delivery man to cancel the order. Since i had ordered as guest in website i dont have any updates regarding cancellation or refund. Kindly consider this problem and make necessary action.

Yours faithfully
Alphy salu...

Please cancel my order i really done it by mistake it is already shipped but not deliveard plz cancel it before delivered i really like your clubfactory and ihad ordered experiance too but this time i ordered mistekenly please cancel this order iill surely shop in upcoming month i hope you will take my complaint sariously

Order no is so[protected]...

I ordered a camouflage hoodie and it arrived in time but the quality was poor so i tried to return it. As i was talking to the the customer care rep. He assured me that the product will soon be picked up by a guy and the amount will be returned.
He then asked for my card no. And other details and in the spur of the moment (The guy sounded legitimate at the time and was very assuring) i gave him the otp. There a amount of 4999 rupees...

I ordered my product from club factory on 17 march 2019. Order number is 107674. I payed money through debit card. And the estimated date for delivery is given as 12 april 2019 but it not yet reached. How can i contact them to know about the delivery. I get it or not if not then i need refund. I ordered it from instagram advertisement. I need the responds. My email addess is [protected]@gmail.com
I hope you will take action about...

I order a shoe online but due to out of stock i got refunded. But tonight while i placed another order using the refund money and proceeded to use net banking but i cancelled the order. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below....

I received a faulty product for my order id so95834352. Then i applied for return and reverse pickup was not available then i mailed by myself but your warehouse refused the return. Clarify the refuse reason to me and arrange a reverse pickup option to me within srinagar jandk and also reimburse me the postage charges and the cost of my ordered product. Thanks in advance....

Please cancel my order i dont want it anymore it was a mistake sorry please cancel my order number so[protected]
I have found something good as compared to the product shown there so please cancel it i dont need it now. I have found a better deal anywhere else so please pardon me for this but cancel it it would be your mosr kindness. Club factory is not fraud u like it but the product was soo high rated so sorry for this but cancel...

One of my order item got cancelled because it went out of stock after order placement. They added the refund amount to my club factory balance. Soon the balance was withdrawn, but i didn't initiate a withdraw. I contacted support team. First they said it is withdrawn to the original payment mode. When i mentioned i didn't receive it on my original payment mode, they said it was withdrawn to a number unknown to me. Surely someone has breached...

Hi,
I wants to get early delivery of my products. I want my product before 15th april, 2019. After 15th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products....