Club Factory Complaints & Reviews

I ordered from club factory and it's a disaster. I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but my money was freezed. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below....

I bought one dress whose order no :so[protected], the dress was very small so i requested for return on the same day and after one day they took that dress from me but even waiting for 9 days haven't returned my money back to my club factory account and not even my bank, i bought many things from club factory and trust them but this time this made me sad, and if club factory dont return my money i will never buy anything from cf... Plzz plzz...

I had ordered around five summer dresses from club factory and it was so disgusting to receive some used clothes stinking of sweat and they were not the ones I ordered.
I tried calling the customer care number for help but in vain..
Its very sad to knw Tht an estemmed organization like you are indulging in such scam activities and cheating your customers by sending used items. All my orders were prepaid. Very disgusting and...

I ordered samsung galaxy j8 mobile cover in club factory through website, but now i didn't like this back case, so i like to return my package. I contact customer service many times to help me to return you, but the correct solution is not given by them. They said you just apply for return, and your package returning message is confirmed after some minutes. But after clicking apply for return the next procedure is not shown on the display....

The product i got was completely different from the photo i saw on the site. The brooch i got has defect in not properly made. Tie is very very thick.
My order id is so[protected]. I placed this order as a guest user but now i am not able to return it from any log in account. While doing from app it is always asking for sign in, from a signed in app. I called the customer care according to them chatting with the customer care on chat...

In winter i am buy a sweater and shoes by the card payment mode and i pay the money for my order, but club factory didn't send me my product or even not returned my money and not send me a single massage related to my order cancellation or any thing and still they not respond to me. And when i call the company they received my call and ask him for the poor service they told me that because of the over loading of the orders company cancelled...

I ordered nedium. But they delivered 2xl. When i call the delivery company said it will. Send me the link hiw to return the item. But she never sent it. So i tru to find a way to talk with them
But onlt chat. And never gave me a direct number of club factory. Its really bad experience. They told me to. Courier the item. If i want to return it. Why woyld i neef to. Pay for courier when they deliveted wrong size.. Or i. Need to. Go....

I ordered a dress, i dint receive it & when i asked them they said it is delivered.Showed me the fake receipt with fake signature not at all mine.I just want my package at my address OR Refund my money & Strict action against the ### delivery man too. This is gross negligence on their part.They are not even providing the contact no. Of delivery boy so that I could confirm where he delivered it !
Pratibha Sharma
Advocate...

I did order an item, did not receive a confirmation call, i requested for cancellation for the item sd[protected]. It wasn't processed and i couldn't find this order on the order list on the app. It needs to be cancelled it was late for delivery. I expected the confirmation call and did not received one so i made another request and did get a confirmation call for the other request but i cancelled that request and it was succesful but the first...

I want to cancel my order. Actually at morning i saw the product on your site i was looking for, i like the product and i bought it from your site & paid the amount. After completion of payment procedure i check tracking details, my order will deliver on 11th may its too late for me.. Please cancel my order and refund me the paid amount. My order no. Is so[protected]. And please mail me the cancel report and refund status.

Thank...

I had ordered a product on the club factory app on 29/03/2019 and paid the amount on the same date online. But didn't got the order till today i.e. 23/04/2019. Tracking information says that my product is on the Customs checking, and the last update was of 02/04/2019. and after that no other update has been provided neither the product reached me.
When I checked with the courier about the shipment, the information that I got was total...

I ordered boots from club factory on 14 april, 2019 and paid for my product through net banking. I received it on 22 april, 2019 but it is not same as shown in the picture and tried to ask for a refund but due to some technical issues i was unable to do so. I called customer care as well but even they are unable to help. I want a refund because the product i received is different from what i ordered....

I had ordered a pendant (order no: SO[protected]on 22.04.19 at 6:29 P.M. and alao paid for the same through my paytm wallet. I wanted to cancel the order after a few hours as I didn't want it anymore. I ordered something else instead. When I clicked on Cancel order it showed Cancelling. I am not sure if it would get cancelled or not. Please cancel my order as soon as possible and also refund my money to my wallet. Sorry for the inconvinience....

ACCOUNT REF; IM0061

CUSTOMER ; ALEXANDER ALMAZAN

MOBILE NO. [protected]

PRODUCTS ; 3 SETS OF LEATHER SHOES ( items received were not made of quality leather shoes as described in the advertisement but of very cheap materials ) while one item small side utility bag is acceptable, i want to return the shoes and get full refund of payment made..

Amount paid; 267.99 Dirhams...

I placed an order a day before and chose the cod option. I was told that i would get a call to verify my cod within 24 hours but i didn't get a call yet. When i tracked the order on site it says that it has been shipped and manifest has been uploaded. I am just worried that is my order actually placed and would i get the delivery on time. I want the delivery to be within 2 weeks as i have to gift this to someone. It would be better if cf...

I have ordered mens watch of curren company from club factory and i got duplicate and used product from club factory, very rediculous and i want to return it. Awb no.[protected], product that i ordered online is changed and give me duplicate used product. My order no. Is so[protected], now they are not take this product return back. I want my money back...

Hii
I have ordered an item. But its delivery is too late and i want the item before 5th may because m not in d country after 5th. I was not aware about the delivery date. Otherwise i will order it from another country🙆‍♀️please deliver my product as soon as possible. I liked this product and i want it badly. My ordee number is so[protected]
I hope u will pay attention to this message.
Thankyou!...

Hello, i have purchased a product worth rupees 601. Order no (. So[protected] suppose to receive 2 bags, but i have received only 1 without a handle and that bag is almost torn. This is worst service ever i had..! I want a refund and a replacement of the same.
Your website is totally a crap, it says it’s still shipping even after the product is been delivered. I am not getting refund option too. Attached is the images, plz check...

Saree cloth is not good. The product cod no. So[protected] i need to return. The dress which i get from club factor can't wear it because the quality of cloth is too bad and cheap. Please return my product i can't wear it because the product is not good. The which i brought is wasteful of money. It do not have any quality. It is also not looking nice. Its design is bad....

Plz cancel my order, i have ordered it by mistake, sry for the trouble, my order number is SO[protected], plz try., i like ur product, but i cant buy now, i wll sure tht next time i wll buy it, i love ur product, bt now i want to cancel my order, plz let me confirm my cancelation is confirm or nt, plz cancel my order, i m sure tht u wll cancel my order.....