Club Factory Complaints & Reviews

I ordered from club factory and it's a disaster. I returned my product and got refunded but i placed another order using the refund money and proceeded to use net banking but my money was freezed. Now i can't use my refund balance. It's saying pay freeze and my refund is deducted. Worse experience here. I want my refund back. Fix this asap. Informations are provided in the screenshots below.

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Address: Hno 224/d,uttam nagar kunjwani jammu, 180010

I bought one dress whose order no :so[protected], the dress was very small so i requested for return on the same day and after one day they took that dress from me but even waiting for 9 days haven't returned my money back to my club factory account and not even my bank, i bought many things from club factory and trust them but this time this made me sad, and if club factory dont return my money i will never buy anything from cf... Plzz plzz see my order... Tacking no for return is:[protected] and return id is :son[protected]

+2 photos

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Address: Gurgaon, Haryana

I had ordered around five summer dresses from club factory and it was so disgusting to receive some used clothes stinking of sweat and they were not the ones I ordered.
I tried calling the customer care number for help but in vain..
Its very sad to knw Tht an estemmed organization like you are indulging in such scam activities and cheating your customers by sending used items. All my orders were prepaid. Very disgusting and cheap.

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Address: New Delhi, Delhi

I ordered samsung galaxy j8 mobile cover in club factory through website, but now i didn't like this back case, so i like to return my package. I contact customer service many times to help me to return you, but the correct solution is not given by them. They said you just apply for return, and your package returning message is confirmed after some minutes. But after clicking apply for return the next procedure is not shown on the display. So please i request you to help me to return you. I like to purchase many things in club factory, but regarding this problem i really disappointed. Any way please help me, thank you!

May 30, 2019

Complaint marked as Resolved

Verified Support

Apr 25, 2019

Club Factory Customer Care's response Dear, we can not help you without any return order. If there is problem with return procedure, please ask the agent to report it to our IT team so we can fix it.

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A

Arshpreet Kaur Gill

from Karnal, Haryana

Apr 24, 2019

Cancel my COD charge from club factory

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J

Jeevitha kannan

from Mumbai, Maharashtra

Apr 27, 2019

Please send me a procedure to return my package, i ordered through website, so there was some problem occurs, after clicking apply for return the next step is not processed. Again the apply for return is shows. So little confusion is presence, actually i return my package so please help to return my order. Thank you

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The product i got was completely different from the photo i saw on the site. The brooch i got has defect in not properly made. Tie is very very thick.
My order id is so[protected]. I placed this order as a guest user but now i am not able to return it from any log in account. While doing from app it is always asking for sign in, from a signed in app. I called the customer care according to them chatting with the customer care on chat option provide in the app will help but unfortunately i did not get any reply.

Kindly help.

Jun 4, 2019

Complaint marked as Resolved

Verified Support

Apr 25, 2019

Club Factory Customer Care's response Dear, please go to find guest order to file a return.

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S

Sru As

Apr 24, 2019

Hey clubfactory i have used my phone num to login to clubfactory and i have a balance of Rs.2000. But now someone else is using my phone num. Do something. Please keep email login option coz i cant access my phone num now

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D

Divyani Kumari

from Chennai, Tamil Nadu

Apr 25, 2019

there also it asking me to sign up .which i am doing but not able to.even with a log in acct i m unable to do it.

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Address: Heranganj, Srishti girls hostel, Hazaribagh, Hazaribagh, Jharkhand, 825301

In winter i am buy a sweater and shoes by the card payment mode and i pay the money for my order, but club factory didn't send me my product or even not returned my money and not send me a single massage related to my order cancellation or any thing and still they not respond to me. And when i call the company they received my call and ask him for the poor service they told me that because of the over loading of the orders company cancelled your order but they don't send me any massage related to my order, and when i ask for money refunded or hold the call for half minutes and call back to the company the number is switched off. What the hell is going on with your company you cheat me when 1st time i shop from the club factory, your company is a big cheater. And my humble request to you that send my money back or my order if you are true then solve my issue.

+1 photos

Jun 6, 2019

Complaint marked as Resolved

Verified Support

Apr 25, 2019

Club Factory Customer Care's response Dear, I checked from system this order is delivered to you last year, you can also click find guest order to check latest status.

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Address: China, 971

I ordered nedium. But they delivered 2xl. When i call the delivery company said it will. Send me the link hiw to return the item. But she never sent it. So i tru to find a way to talk with them
But onlt chat. And never gave me a direct number of club factory. Its really bad experience. They told me to. Courier the item. If i want to return it. Why woyld i neef to. Pay for courier when they deliveted wrong size.. Or i. Need to. Go. To. Their warehouse because return pick ip. Is not availvle to my place. But they availabe to deluvered and get the money. They cheating costumer.. The packet wrote correctly. But once you open it. Its all wrong

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I ordered a dress, i dint receive it & when i asked them they said it is delivered.Showed me the fake receipt with fake signature not at all mine.I just want my package at my address OR Refund my money & Strict action against the ### delivery man too. This is gross negligence on their part.They are not even providing the contact no. Of delivery boy so that I could confirm where he delivered it !
Pratibha Sharma
Advocate

+8 photos

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Address: Mawlai Mawdatbaki, East Khasi Hills, Meghalaya

Website: Clubfactory.com

I did order an item, did not receive a confirmation call, i requested for cancellation for the item sd[protected]. It wasn't processed and i couldn't find this order on the order list on the app. It needs to be cancelled it was late for delivery. I expected the confirmation call and did not received one so i made another request and did get a confirmation call for the other request but i cancelled that request and it was succesful but the first ordered item i did not receive any such call and i want it to be cancelled instead i got a notification stating that the item will be delivered within days it left me confused. And the biggest probkem is that i couldn't even find this item on the app anymore to make a cancellation directly from the app.

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Address: Mumbai City, Maharashtra, 400055

I want to cancel my order. Actually at morning i saw the product on your site i was looking for, i like the product and i bought it from your site & paid the amount. After completion of payment procedure i check tracking details, my order will deliver on 11th may its too late for me.. Please cancel my order and refund me the paid amount. My order no. Is so[protected]. And please mail me the cancel report and refund status.

Thank you in advance.

May 25, 2019

Complaint marked as Resolved

Verified Support

Apr 24, 2019

Club Factory Customer Care's response Dear, we will cancel for you. Any questions, you can contact our support for help in the APP.

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V

VimalRaj Lailisha

from Chennai, Tamil Nadu

Apr 24, 2019

I paid via online payment and ordered for COD also. So kindly cancel my order
SO[protected] ASAP.

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A

Anamika Kumari456

Apr 24, 2019

I had ordered a product on club factory on 20th Feb through guest id. My order id is SO91649607. ON 22nd Feb I got the message that my order has been cancelled due to some issues. It has been 10 days now and i have not received my refund yet. Please look after this issue. And initiate my refund as soon as possible.

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I had ordered a product on the club factory app on 29/03/2019 and paid the amount on the same date online. But didn't got the order till today i.e. 23/04/2019. Tracking information says that my product is on the Customs checking, and the last update was of 02/04/2019. and after that no other update has been provided neither the product reached me.
When I checked with the courier about the shipment, the information that I got was total shocking, it says that the Pickup itself couldnot be completed!
Please resolve my case by cancelling the order and refund my money as soon as possible.
My order Details are as follows:
Order Number: SO99206178
Paid Date:[protected]:02:10
Tracking :[protected]
Courier :ecom
Estimated Delivery Date :[protected]
Note:
I am attaching the relevant screenshot relevent to my issue.

Thanking You,
Rituparna Duttagupta
+91-[protected]

+13 photos

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N

nandini sontakke

from Mumbai, Maharashtra

Apr 24, 2019

I have ordered one dress a 2 week My order number is[protected], i have returned my order few days back because i was not that worthy sooo i gave my parcel back to them in next day but i have done cash on delivery, i have not received my money yet and no response from the other side as well. kindly check i request you .

product not received till date - Comment #3414580 - Image #0

product not received till date - Comment #3414580 - Image #1

product not received till date - Comment #3414580 - Image #2

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B

Bijal Babu

from Mumbai, Maharashtra

Apr 24, 2019

Dear customer please take my order back.it has been shipped.order no.SO[protected]..o request you to take back my product..it is a humble request to you please cancely order.i cannot take this order..I just want to cancel it
Sorry for the inconveniences..
Please take back the product..I don't want the Product

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I ordered boots from club factory on 14 april, 2019 and paid for my product through net banking. I received it on 22 april, 2019 but it is not same as shown in the picture and tried to ask for a refund but due to some technical issues i was unable to do so. I called customer care as well but even they are unable to help. I want a refund because the product i received is different from what i ordered.

May 27, 2019

Complaint marked as Resolved

Verified Support

Apr 24, 2019

Club Factory Customer Care's response Dear, we can not help you without a SO number. Please contact our support in the APP.

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V

vivek kumar gupta

from Mumbai, Maharashtra

Apr 24, 2019

I had order fashion sports men's thin loose straight trouser iem no MEU[protected]N size M-32. But i received 34 size which was not my used. Kindly return the product.

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9

9650927113

from Muzaffarnagar, Uttar Pradesh

Apr 24, 2019

[protected]

product received not same as shown in pictures - Comment #3414153 - Image #0

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9650927113's reply, Apr 18, 2019

[email protected]

M

Megha Gurung

from Mumbai, Maharashtra

Apr 24, 2019

My order no SO[protected]
Has been delayed ..
The order was made on 8-4-2019
And the app keeps saying please be patient ..
It's not even shipped .
Tge customercare number is also unreachable.

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A

anu--sha

from Badagara, Kerala

Apr 24, 2019

Order no - SO[protected]
i want to cancel this order

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స

సాయిరామ్ బాసా

from Mandal, Gujarat

Apr 24, 2019

Iam from andhra pradesh I ordered a double bed sheet with order number OS99980217 and i did not received my order,
but in tracking it shows already delivered...

Where is my order?????
and who is responsible person for this and phone number?

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K

kshama nath

from Mohali, Punjab

Apr 24, 2019

My order number are S[protected] and SO[protected]. I am unable yo track the same. Kindly help me out with it.

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I had ordered a pendant (order no: SO[protected]on 22.04.19 at 6:29 P.M. and alao paid for the same through my paytm wallet. I wanted to cancel the order after a few hours as I didn't want it anymore. I ordered something else instead. When I clicked on Cancel order it showed Cancelling. I am not sure if it would get cancelled or not. Please cancel my order as soon as possible and also refund my money to my wallet. Sorry for the inconvinience. I hope you would take required actions.

May 25, 2019

Complaint marked as Resolved

Verified Support

Apr 24, 2019

Club Factory Customer Care's response Hi, it is canceled already.

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D

Devendra Raghuwanshi

from Mumbai, Maharashtra

Apr 24, 2019

Hi,
I have order top it's receive small size & quality very cheap.but no any option available to guest order return . please provide provide address to return the order
. please sent my Email I'd
Devendra.[protected]@gmail.com

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G

Gayathri Ruchi

from Idukki, Kerala

Apr 24, 2019

I ordered big size u gave me small size its not correct size me please change big size I am 20 years old so i need big finger ring size is 17
I like u r product. I need this product.

Thankyou,

Reply

Gayathri Ruchi's reply, Apr 16, 2019

I ordered big size u gave me small size its not correct size me please change big size I am 20 years old so i need big finger ring size is 17
I like u r product. I need this product.

Thankyou,

Y

ykd

from Chennai, Tamil Nadu

Apr 24, 2019

I have ordered a bag and its size was too small.its quality is also very cheap. Customer care contact number is also fraud.its fake. There isnt any return option in club factory app how to cancel my order and refund the money

My order number- SO[protected]
Contact number -[protected]

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N

Nasreen Wani

from Srinagar, Jammu and Kashmir

Apr 24, 2019

My club factory app isn't working properly.

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M

Meleseno

from Mumbai, Maharashtra

Apr 24, 2019

I had ordered a product from club factory on[protected] and the order no is SON[protected].I did a refund and it has already been six days since my product has been taken back by the delivery man, but still I did not get any refund back .

So I request you to tell me when will I get back my refund as soon as possible.

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Website: CLUB FACTORY

ACCOUNT REF; IM0061

CUSTOMER ; ALEXANDER ALMAZAN

MOBILE NO. [protected]

PRODUCTS ; 3 SETS OF LEATHER SHOES ( items received were not made of quality leather shoes as described in the advertisement but of very cheap materials ) while one item small side utility bag is acceptable, i want to return the shoes and get full refund of payment made..

Amount paid; 267.99 Dirhams

May 27, 2019

Complaint marked as Resolved

Apr 22, 2019

Updated by xandy please resolve the issue of having the product returned and payment refunded to me as soon as possible

Verified Support

Apr 24, 2019

Club Factory Customer Care's response dear, for this issue, please contact our support in the APP, we also have arabic speaking agents.

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N

Nanditha nani

from Hyderabad, Telangana

Apr 24, 2019

Please cancle my order SO[protected] becoz it is shoes and my size was not correctly mentioned in details. I have already paid the money through online please make it as refund. And after this refund I have to make sure that I am order the different product from Club factory. So plzz plzz cancle my order SO[protected].

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A

Ad0111

from Mumbai, Maharashtra

Apr 24, 2019

Sir I made order for computer spectacle and payment is also done but I am unable to track my order.my order number is SO[protected] please help me

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L

Lancy Fernandes

from Mumbai, Maharashtra

Apr 24, 2019

I have cancel my order id is so[protected] so it showing on the app that the order is on cancelling process and i hve paid for that order so went it will get refund my money so plz cancel my order asap... Ty

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K

kb. shanmugapriya

from Madurai, Tamil Nadu

Apr 24, 2019

I have patiencely waiting for 1month still i they didn't refunding my money, my self only couried that damaged saree they want give my courier charge alsoo. club factory is a cheating me i need my money

delivery ref, so101064036 - Comment #3415755 - Image #0

delivery ref, so101064036 - Comment #3415755 - Image #1

delivery ref, so101064036 - Comment #3415755 - Image #2

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kb. shanmugapriya's reply, Apr 25, 2019

Dear sir/Madam,
Buy using this consumer complaint he cheated me.

Am very poor girl am, some one called me he told me he is from +918002121702 club factory he going to refund my money, he asked my Debit card number and top. He debited my 1500rs amount .. he is fraud . please help me ... I am month end problem i don't even have single rupee i want to buy emergency medicine for my grandma.

please arrest him 8002121702 please ...

Regards,
Shanmuga Priya
7358018803

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Address: SO102289814

I placed an order a day before and chose the cod option. I was told that i would get a call to verify my cod within 24 hours but i didn't get a call yet. When i tracked the order on site it says that it has been shipped and manifest has been uploaded. I am just worried that is my order actually placed and would i get the delivery on time. I want the delivery to be within 2 weeks as i have to gift this to someone. It would be better if cf becomes more accurate with the tracking and provides more information...

May 25, 2019

Complaint marked as Resolved

Verified Support

Apr 24, 2019

Club Factory Customer Care's response Dear, if you have placed COD orders before and received the parcels successfully, we may not verify you each time.

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I have ordered mens watch of curren company from club factory and i got duplicate and used product from club factory, very rediculous and i want to return it. Awb no.[protected], product that i ordered online is changed and give me duplicate used product. My order no. Is so[protected], now they are not take this product return back. I want my money back

+1 photos

May 27, 2019

Complaint marked as Resolved

Verified Support

Apr 24, 2019

Club Factory Customer Care's response Dear, you can file a return from the APP if you do not like this watch.

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Address: Chandigarh, Chandigarh, 160019

Hii
I have ordered an item. But its delivery is too late and i want the item before 5th may because m not in d country after 5th. I was not aware about the delivery date. Otherwise i will order it from another country🙆‍♀️please deliver my product as soon as possible. I liked this product and i want it badly. My ordee number is so[protected]
I hope u will pay attention to this message.
Thankyou!

May 28, 2019

Complaint marked as Resolved

Verified Support

Apr 22, 2019

Club Factory Customer Care's response Dear, the order is under preparation, as it is sent from India warehouse, normally you will get it before 5 May.

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Hello, i have purchased a product worth rupees 601. Order no (. So[protected] suppose to receive 2 bags, but i have received only 1 without a handle and that bag is almost torn. This is worst service ever i had..! I want a refund and a replacement of the same.
Your website is totally a crap, it says it’s still shipping even after the product is been delivered. I am not getting refund option too. Attached is the images, plz check and do the needful
Regards
Neha

+2 photos

May 23, 2019

Complaint marked as Resolved

Apr 22, 2019

Updated by Mneha210 When will I get an update on this .??? PLZ PROVIDE ME SomE RESOLUTION ASAP
Need refund and replacement of that product . I still see that the order status is under preparing and then delivered, there is no sign of shipping at al .?
The system is totally CRAP, I am not getting the option to cancel the order to. This is soo bad and WORST . I will never suggest you’r club factory site to my relatives or friends

Verified Support

Apr 22, 2019

Club Factory Customer Care's response Dear, sorry for this, you can apply for free return from the APP by uploading the picture of the item you got.

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Address: 670731

Saree cloth is not good. The product cod no. So[protected] i need to return. The dress which i get from club factor can't wear it because the quality of cloth is too bad and cheap. Please return my product i can't wear it because the product is not good. The which i brought is wasteful of money. It do not have any quality. It is also not looking nice. Its design is bad.

May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 22, 2019

Club Factory Customer Care's response Dear, please go to find guest order to apply for return.

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Address: Ghaziabad, Uttar Pradesh

Plz cancel my order, i have ordered it by mistake, sry for the trouble, my order number is SO[protected], plz try., i like ur product, but i cant buy now, i wll sure tht next time i wll buy it, i love ur product, bt now i want to cancel my order, plz let me confirm my cancelation is confirm or nt, plz cancel my order, i m sure tht u wll cancel my order..

May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 22, 2019

Club Factory Customer Care's response Hi, it is already canceled.

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Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 131

refund money freezed

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I am complaining about not refunding my money after returning the parcel

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about the used clothes I received from the outlet in india

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I want to return my received order

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product a black tie and a brooch details

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poor service of factory

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not correct size

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non delivery of item & showing " delivered"

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cancellation of an item ordered

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cancel my order and refund me the paid amount.

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product not received till date

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product received not same as shown in pictures

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cancelling paid order

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delivery ref, so101064036

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college girl bag

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mens watch

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need

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received a torn product

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dress quality is not good

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for cancellation an order

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