Club Factory Complaints & Reviews

Address: Thatipur mayur market, Gwalior, Madhya Pradesh

Hi,
I wants to get early delivery of my products. I want my product before 15th april, 2019. After 15th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.
Order no. So[protected]
If you can help me in this situation than please reply me on mail.
Email - [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: D/403,satyaketu complex ,sec-35,plot no-09, Opposite kamothe police station, kamothe, Mumbai City, Maharashtra, 410209

[club factory]my order no. So[protected].
I have ordered 4 pieces bracelet. But its not as i've expected. Want to replace my product. The color of the product is not as shown in the picture. The quality of the product is not that much strong. So just want to replace my product
As soon as possible. Hope will get the positive response. Also in my club factory account its not showing my order, it shows empty. There is no good return policy. Want to replace my product as soon as possible.

May 17, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, this is a guest order, please go to find guest order to proceed.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a material in club factory without opening an account in club factory, but i cancelled it, now i got a message saying my money will be refunded on paytm guest user, however i did not open a paytm account beforehand, but later on i open an account of paytmbusing the same mobile no. Which i used to order the material... How do i get the refunded money. Please help

May 19, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, it will be returned to your original payment method. Sorry for the confusion.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I can't able to return my order which has the " order no. SO[protected] ", which I received on 11th April, ordered one week back .
I ordered a blue purse but it was not worthy enough as compared to the price it cost for . It quality seems very cheap.
As it was mentioned that we could return the order within 9 days but I didn't find a way to return it and tried a lot but it was having some issues . Please look out a solution to this problem.
Being my first product to be ordered in clubfactory it was really disappointing. Kindly please resolve this.
*ASAP*

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 15, 2019

Club Factory Customer Care's response Dear, it is a guest order, you have to go to find guest order to return.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 783, Right Side 1st floor A Block 14th Main Near Balmuri Siddi Vinayagar Temple, 560092

I have placed orders for a shirt costing rs548/-vide order no s[protected] after few days the order was cancelled and the amount kept with the company.in order to get the amount back again i have placed another order for rs628/- paying the balance amount. After few days this order is also cancelled. But the amount is not refunded. Kept with the account. If the accepted the orders and subsequently cancelled the orders. I request you to please help me in getting my money back.

May 15, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Club Factory Customer Care's response Dear, the refund is also in your CF balance, but you do not need to shop again if you dont want. You can withdraw balance to your own account.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: #112, Mahantara Layout, 560019

Order number: [protected]

Return my paid money... Haven't received the product, but the app shows delivered.

Not interested with your useless deliveries and your useless support service, check the images for your quality in assistance.

This is the hell last time i'm following up, have some fckn value for money.

Pathetic online shopping app ever!

May 15, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Club Factory Customer Care's response Dear, sorry for the trouble, we have issued related refund to your CF account.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

A fraud company only looting customers worldwide. Been chasing the company for 4 months for my refund of 4000rs. They have taken my products back 2 months ago. So now i don't even have the items and nor are they refunding the payment. The executives have no courtesy of calling back or updating the customer despite me calling them more than a few hundred times. Is this the kind of service one deserves under the disguise of top celebrity endorsements when actually their products are worst quality one can expect?
*never every buy. They are frauds who will never return your money.*
A world class service is not just about sales but about after-sales service and club factory sucks big time because once you've bought their degrading products, they will never bother to update you or refund your money. So you can tell you money goodbye.

May 23, 2019

Complaint marked as Resolved

Apr 10, 2019

Updated by Asha Seth Can anyone help me get my money back?

Verified Support

Apr 11, 2019

Club Factory Customer Care's response Dear, we can not help you without an order number. Please contact us at [protected]@clubfactory.com with your issue and SO number.

View replies

S

Sharad D'Sai Khanpur

from Mumbai, Maharashtra

Apr 11, 2019

Cancelled order

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: CL/17 Basanti colony near UCO bank, 769003

I had ordered a top from club factory. And as it wasn't of my desired sized i returned it... I returned but they have still not refunded the money.
They have given a tracking no. Of my product[protected] but when i tracked it, it wasn't delivered.
Plzzz tell me how can i get my money refunded???
Actually i had returned it on 3 of april.
They came and took the product from me and when i checked the tracking no. Of the product it showed that once it is delivered the money will be refunded...
But today when i checked again it wasn't delivered...
Plzz do something about it as soon as possible...
Early reply will be appreciated...

Thanks

May 24, 2019

Complaint marked as Resolved

Verified Support

Apr 11, 2019

Club Factory Customer Care's response Dear, this return parcel is still in transit, please allow some time. Your patience is highly appreciated.

View replies

J

jigneshap

Apr 11, 2019

Hi Team,

I have cancel the order but still i've not received my refund amount.

Order No:- SO99945594

Reply

jigneshap's reply, Apr 1, 2019

please help me urgently

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Maruthi nelaya 1st cross, Near Mandhara park, Gokula ext, 572104

Please cancel my order i already paid thought card but the date of estimation is so late i need that product before 22 but it would be delivered to by 28 so i like to cancel this order so please cancel the order my order number is:[protected] actually it's the nice one but i need that before the estimate date i am sorry for canceling the order but it's waste if i take after wn the time got over wn i need so it's my request cancel tht order

May 17, 2019

Complaint marked as Resolved

Verified Support

Apr 11, 2019

Club Factory Customer Care's response Sorry I can not find such an order from our system, maybe you can contact our online support from the APP.

View replies

L

Lipi Gandhi

from Ahmedabad, Gujarat

Apr 10, 2019

I am not able to use my balance. I haven't used it even though it has become 0.0 USD and the amount is refered as freeze balance. Today is the last date for using my balance so do something as soon as possible.

Reply

S

Silambarasan Anitha

from Erode, Tamil Nadu

Apr 10, 2019

As i(silambarasan) am order for a new headphone on 09.04.2019 but am received use and damaged product am fully unsatisfied about this invoice number 20/04bpo0003214 invoice date 02.04.2019 i need full amount refund

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 400104

I purchased item through CF app and made payment selecting Paytm app. The item was returned to them but the refund is not received. On raising the query they say that it has been refunded to paytm. I made the payment through credit card, money should have been refunded to my credit card.
I do not have any account with paytm, then to which paytm account they refunded. There is no contact details given of paytm, so one can inquire with them. i raised number of queries to CF but they give standard reply after wasting half an hour that amount is withdrawn and paid to paytm. i told them to if you claim you have paid to paytm then write to paytm as to i have not received. There is no reply from them.

May 14, 2019

Complaint marked as Resolved

Verified Support

Apr 11, 2019

Club Factory Customer Care's response Dear, for guest orders, it was refunded to your original payment channel, if you have a CF account, the refund will be issued to your CF balance but you can withdraw.

View replies

S

Sbiswajit

from Mumbai, Maharashtra

Apr 10, 2019

Ma book keya thia Mobil haya ha sat is k leya reten korna jata ho

Reply

A

Arpan Keliya

from Mumbai, Maharashtra

Apr 11, 2019

I am not sure any parson and I please my amount rifand

Reply

K

Komal Vig

from Delhi, Delhi

Apr 11, 2019

I am unable to withdraw money from club factory wallet. Please help me with the same.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Molarband Ext. Badarpur, Near NTPC Gate No3 New Delhi, New Delhi, Delhi, 110044

Dear sir/madam,
I am writing in regards to the extremely poor customer service i had received the material against order no. So98307346 from m/s club factory. The material was too small as per the size which i booked and the item was also old and without proper tag.

I politely returned the material to m/s club factory on the next day from the receipt but m/s club factory was not returned my full amount and they deduct the pick-up charges for that. I have already share the pictures and all happening with them.

I request that you take disciplinary action against m/s club factory for making the huge amount to do these kind of cheating activities with innocent customers.

With best regards
Mrinmoy mukherjee
[protected]@gmail.com
New delhi

May 12, 2019

Complaint marked as Resolved

Verified Support

Apr 10, 2019

Club Factory Customer Care's response Dear, this shirt is not defective, thus we can not return rvp charge to you. Please check our return policy.

Apr 10, 2019

Updated by mrinmoym dear sir/madam, fist of all you have not read my complaint properly
1. this shirt is too small as per mentioned in the size chart
2. there is no size tag in the shirt
please return the pick-up charge..asap

Mrinmoy M

View replies

B

blu new

from Chennai, Tamil Nadu

Apr 10, 2019

SUBJECT: Find my order.
I have ordered the Pajamas Female Short Sleeve Set
in club factory website on 19 March 2019.
ORDER NUMBER: SO97058236
I want to know where is my order.
please reply me as soon as possible.
this is my correct address:
no: 104,
sengazhani amman kovil street,
puzhuthivakkam,
chennai_600091,
tamil nadu. India.

Reply

S

Shhhhhgoellllll

from Delhi, Delhi

Apr 11, 2019

I ordered a ring of size 6 but it's not fit in my finger. So kindly please replace my ring and give me a same ring of size 7

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I had ordered a t shirt and a skirt set (item no. CSS[protected]N). on 8/4/2019 i received the order but it contained only the t shirt and no skirt. they did not deliver the skirt. the order number is SO[protected]. i tried to chat with them they asked a few details and photos and did not reply the chat was very slow. i want clubfactory to send me the remaining product, the skirt. it will be appreciated if they do it as soon as possible.

May 14, 2019

Complaint marked as Resolved

Verified Support

Apr 10, 2019

Club Factory Customer Care's response Dear, you can apply foe free return from the APP by uploading the item you got. Sorry for the trouble.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: SHarjah, 772

I had placed an order on 31mar. I preferred blue for the dress but selected black by mistake. I had sent an email to customer care and they say its not possible to change. With reference to order no. So99802681, i only want to change the color of item no wdr[protected]n to blue instead of black. The item is not yet shipped. Please help at the earliest

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, we can not change item, I suggest you ask the agent to cancel the order and place a new one.

View replies

P

Pranuu

Apr 8, 2019

Complaint number is h144432

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Muasaffa M11 ( sanaiyaa ) karnapulli Retaunat, 45592

I booked android watch in ur site 6 march. When ur order came then its open so i saw its only dummy type like fake watch not real. Wht is this then from i m trying many times i called ur customer support but no body taken action till now plz help me wht i do how can i send back to u suggest me
This is order no:- so93946268
Try this no:- call nd whtsapp also [protected], [protected] i am waiting ur best rply

May 23, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, the parcel was delivered to your for 3 weeks, you can not return it any more.

View replies

R

Rabia khokhar

Apr 8, 2019

Low quality products.
There is no refund options on account...called club factory..they are saying we are not able to getting your order details...fake product..fake details...

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Satara Parisar, Aurangabad, Maharashtra, 431010

It's llok like it's not an original headphones and really didn't like the look. The original look shown on page while ordering was different and in actual its look like local brand. Really didn't like the product and even the box packing was not proper. Its in good condition and you can give me a refund as i don't think its usable for me. I needed the one which could be having good quality. But its not as so far what i was thinking and expecting about. Please raise the complaint and don't give such products to the customers as it may lose your customers with such service and quality of the product

May 16, 2019

Complaint marked as Resolved

Apr 07, 2019

Updated by Prashant Dilip Nawale Pls get this resolved soon

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, we can not help you without an order number. Please tell us your issue at [protected]@clubfactory.com.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: China, 201010

Order number: so97912746
I have ordered 2 t-shirt from club factory,
The item "lucky friday bts bangtan boys 94 j-hope printing t-shirts"
Item no. Cho[protected]n
The picture in the website promises free gift, key chain
The delivery is of wrong size and no free gift.
When contacted the customer care i am told that their is no free gift for this item. The picture is for just representation.
Very disappointed as this is playing with customer sentiments. I had purchased it for my daughter and she felt bad about this. Highly unprofessional and deceiving way to sell merchandise

May 12, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, there is no free gift, each item only include one t-shirt, if you are not happy with the order, please apply for return from the APP.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: At.basmath dist.hingoli, Hingoli, Maharashtra, 431512

Maine ek product order kiya tha or o tuta hua muze mila iske regarding maine apki company ke is number par call kiya tha par muze kuch response nhi mila ulta apka executive galiya de raha tha so please solve my problem

Maine online payment bhi kiya tha so please sir aap hi bolo kya ye sahi hai mai ab consumer care me complaint karne ja rahu 420 ka kes bhi karunga ye fraud hai

Apr 06, 2019

Updated by Sury1c My contact number is [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered from club factory OrderNo SO#95851099 and I received the product. Product is not same as I ordered and It is also damaged product. When I return it on address - Ecom Express Fulfilment Center Hadbast No. 143, Khasra No. 59//3/2, 4, 7, 8, 9, 10, 11/3, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 61//1/2 min, 2, 3, 8 min, 9 min Revenue Estate of Pathreri-122413, District - Gurgaon Haryana.

I got my parcel back with declaring that insufficient address. You have providing the incorrect address. Even customer support doesnot say anything. It has been 15 days still I do not get any reply from club factory.

May 20, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, I find from the system this order is refunded.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: hno 604, gali no 6 paris town batala road asr, Amritsar, Punjab, 143001

Hi my name is mandeep.. I buy a ring but its not fit to my finger so i refund the ring. Ring price is 205. But now u refund only 114 rs. Company charges 91 rs pick up fee.. Why should i pay 91 rs pick up fee. Kindly refund my full amount rs 205.
My tracking no is[protected]. And return id is son[protected].. Kindly solve my problem and refund my full money

Name - mandeep kaur
Mbl no - [protected]

May 10, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, we do charge for return pick up fee unless you got defective or wrong items. It writes clearly on the return policy.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I have placed order for 2 dresses vide order number so 43785876 and so43810323 with club factory india for rs.432 and 638. They have delivered the items. But i have returned the items thru professional courier receipt number pro7676651 dt.3/10/2018. I have been following up with their customer support for last 6 months. Every time i get a reply that they will look into it. But till date i have not got my refund.

Courier receipt is attached herewith.

Please help me get refund from club factory.

Thanks.

May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 09, 2019

Club Factory Customer Care's response Dear, for orders placed last year we can not investigate anymore.

Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 133

I want my ordered product early

Post your Comment

want to replace the product

Post your Comment

fitness watch strap

Post your Comment

I can't able to return my order

Post your Comment

orders cancelled but amount not refunded

Post your Comment

undelivered products that's prepaid

Post your Comment

products taken back. refund also not made.

Post your Comment

I have returned my product but u have still not refunded the money

Post your Comment

product shipping

Post your Comment

refund not received so far

Post your Comment

not refund the total amount.

Post your Comment

full product not received

Post your Comment

change of item color

Post your Comment

I want to return my android watch

Post your Comment

jbl headphones

Post your Comment

supplying incorrect size of t-shirt and not sending free gift as mentioned in the ordered item

Post your Comment

ur executive are talking me a wrong language

Post your Comment

return address of club factory

Post your Comment

deduction of refunded money

Post your Comment

ordered item returned, no refund received

Post your Comment

Related businesses