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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
Unresolved
4392
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Club Factory reviews & complaints page 134

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D
Deepa Chandwani Raimalani
Apr 4, 2019
Resolved
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Resolved

Address: Hangzhou, Zhejiang, 382481

I ordered a Long belt smartphone sling bag on 27th march, 2019 and the said product was delivered to me on 3rd April, 2019. I opened the parcel on 4th April, 2019 and found the sling bag to be made up of extremely poor quality of raw material..we can call it defective material ..I contacted club factory, talked to their CF agent but they were not at all ready to accept their mistake. I sent them the pics and then being satisfied with the defective product, they agreed to take it back but i was asked to pay refund charges of Rs 90.
I argued with them about no fault of mine. I denied to pay any product return charges. They just said that you will have to bear it and company won't do it or bear the return charges.
They accepted their fault but are not ready to pay thr return charges
+2 photos
May 12, 2019
Complaint marked as Resolved 
Verified Support
Apr 09, 2019
Club Factory Customer Care's response Dear, this bag is not defective, we only pay return shipping fee for defective items.
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    D
    drtap
    from Guwahati, Assam
    Apr 3, 2019
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    Address: 795010

    I'd placed a pre paid order on 31st January. It's already april but the item has still not been delivered. The order no. is SO87848117 and the tracking of the order shows that it has been sent off to some other post office with different pin code. i complaint to the customer care but they are not allowing me to cancel the order and are telling me to wait and are of no help at all. i want my money refunded or the order delivered as soon as possible.
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      F
      femy a
      from Bengaluru, Karnataka
      Apr 3, 2019
      Resolved
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      Resolved

      This has certainly been my worst online shopping experience ever !!
      Order details are SO96482734! The products were of the cheapest quality one would find..its been a week i have asked for return but nobody has turned up yet to pick up the return! N they say i have rescheduled the pick up which is just a LIE!!! Fact is club factory is selling fake products n their logistics team is even more useless! I have been calling everyday to solve this issue but the customer support is just of no use as they do nothing but say sorry! I want my refund at the earliest!!!
      +1 photos
      May 10, 2019
      Complaint marked as Resolved 
      Verified Support
      Apr 09, 2019
      Club Factory Customer Care's response       Dear we will extend your return deadline so you can re-apply for return. Sorry for the trouble.
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        R
        Richu Jolly
        from Kodungallur, Kerala
        Apr 3, 2019
        Resolved
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        Resolved

        I had placed the order on 23 march 2019.. My order nunber is so97665430... When i try to track my order from my mobile app it's not showing... It's not showing in the order list... It almost 14 days now still not received my order... Please tell when will l get my order stuff... I have already paid the amount... Or refund my money... Waiting for your positive response..
        May 6, 2019
        Complaint marked as Resolved 
        Verified Support
        Apr 04, 2019
        Club Factory Customer Care's response         Hi, it shows delivered today. Please log in via your phone number to check the order detail.
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          N
          Nikhil fgggcv
          Apr 3, 2019
          Resolved
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          Resolved

          Address: Alwar, Rajasthan, 301002

          Hi,
          I wants to get early delivery of my products. I want my product before 10th april 2019 after 10th. I am not in town for 1 month. I m going on honeymoon trip on 14 april 2019
          That’s why i want my product delivery earlier.
          I need that product which i purchased form your company.
          I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
          This is a request, please help me with fast delivery of my products.

          Order no: so[protected]
          Please revert me on my mail box if it possible.
          Mail id: nikhiljain.[protected]@gmail.com
          May 7, 2019
          Complaint marked as Resolved 
          Verified Support
          Apr 04, 2019
          Club Factory Customer Care's response           Dear we can not guarantee early delivery, if you will have honeymoon soon, please contact support to cancel the order.
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            S
            sarma.shp
            from Hyderabad, Telangana
            Apr 2, 2019
            Resolved
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            Resolved

            Hi, I am Sarma, I have purchased a Coat of worth 1200+ rupees from Club Factory. As, the quality was poor, i have returned and waited for them to refund my amount, it showed in my Club factory account as 11.53$, but when i tried to withdraw, they have sent to another paytm account number and not refunding my money. When, i called to that Paytm number its switched off. Its a clear cut fake processing done by Club Factory. I request you to help me in this case, as when I approached Club factory customer care, they have dragged it to 4 months and finally asked me to raise a police complaint and not taking responsibility. Please help me in resolving this.
            Attaching the screenshot to which they have credited the amount.
            +1 photos
            May 6, 2019
            Complaint marked as Resolved 
            Verified Support
            Apr 04, 2019
            Club Factory Customer Care's response             Dear, our stuff have no access to transfer customer's money.
            Apr 05, 2019
            Updated by sarma.shp             Please check the image that I have posted, i didnt give any details of it.
            View replies
            I have created my club factory account with the mobile number. But am not able to add email and password to my account after creating account with mobile number.now I would like to add email address and password to my account so that I can just use password to login my account without using any otp.how can I add password to my account
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              A
              Ayushi Nandagawali
              Apr 2, 2019
              Resolved
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              Resolved

              Address: Nagpur, Nagpur, Maharashtra

              My order no is so98087718
              2nd is so98106072
              3rd is so98060123
              4th is so98704749 is not delivered to me my add. Is correct also m. No also i change my address plzz delivery to my order now fast please deliver my order as new address i i[censored] not found my old address i sent a new address please give me a call or send message i[censored] provide to a good product and safe delivery...
              +3 photos
              May 5, 2019
              Complaint marked as Resolved 
              Apr 02, 2019
              Updated by Ayushi Nandagawali               I really very despointed for club factory
              Verified Support
              Apr 03, 2019
              Club Factory Customer Care's response               Dear, for this please contact our support in the APP for help.
              View replies
              I had request you to return the product . But the serviceman and is very irresponsible, if he didn't heard the voice he should call back or once more, is this a way of service ...
              Reply
              I ordered black color hair extension but i got brown color which is never gonna match my real hair color
              Reply
              Please cancel my order as i ordered one extra item which I don't want to have.
              I'll re-order my items once if you cancel this order.
              I want to switch one of my item with a watch.
              Reply
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                P
                pooja nayal
                Apr 2, 2019
                Resolved
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                Resolved

                Address: New Delhi, Delhi

                Hi team,

                On 23rd march 2019 i returned some product from you. The return id is son[protected]. I got a message that the refund will be processed within 3 working days from the day of pickup, it has been more days and still i've not heard anything from you guys.
                I'm waiting for the refund amount or please help me how many days it will take.

                Regards,
                Pooja
                +2 photos
                May 6, 2019
                Complaint marked as Resolved 
                Verified Support
                Apr 03, 2019
                Club Factory Customer Care's response                 Dear, I suggest your read the return policy again, it says the refund will be issued within 3 working days after the parcel is delivered to our warehouse.
                View replies
                I ordered a rose golf watch and got a mens watch instead and that too with a broken glass.

                Order details and received product details are attached below

                return refunds - Comment #3394415 - Image #0
                return refunds - Comment #3394415 - Image #1
                Reply
                Packing is ruff and in item is not good(white paint on the shoe)and also size is not ok.
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                  K
                  Kiwishivi
                  Apr 2, 2019
                  Resolved
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                  Resolved

                  This has to inform you that i ordered 1 purse and 1 bag but the size is too small.

                  Order id so[protected]d082c0..
                  I want to return my order and won't able to find the return option. Please let me know the return procedure as it is showing zero as no order.

                  Please help me in returning my order.

                  Hope to get proper guidance from this site. Contact me as soon possible!
                  May 8, 2019
                  Complaint marked as Resolved 
                  Verified Support
                  Apr 03, 2019
                  Club Factory Customer Care's response                   Dear, the logistic status has been updated as delivered, normally you can find return option from the order page now. You can also confirm the order to apply for return.
                  View replies
                  I ordered black color hair extension but i got brown color which is never gonna match my real hair color
                  Reply
                  Vineetha M Shenoy's reply, Mar 29, 2019
                  i need replacement of the hair extension . i want black color my order no is so96949099
                  I ordered black color hair extension but i got brown color which is never gonna match my real hair color
                  Reply
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                    R
                    Raveena Chauhan
                    from Namakkal, Tamil Nadu
                    Mar 31, 2019
                    Resolved
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                    Resolved

                    Address: 600037

                    I have recently ordered a Black top but it's been changed to red after Ordering It!! When I tried to contact Customer service Regarding This, In Reply I got only sorry but no help!! So I had to cancel the order unfortunately And when I tried to order the same product, I am unable to do t!! ND still there Is no response from Customer service!! All I could say is worst customer service!! They don't say anything else other than sorry!! Very disappointed with Club factory!!
                    May 2, 2019
                    Complaint marked as Resolved 
                    Verified Support
                    Apr 01, 2019
                    Club Factory Customer Care's response                     Dear, our stuff can not change the color of the item you have ordered, you probably clicked the wrong item. Besides, we can not cancel a shipped item. But you can apply for return when you receive it. Hope this helps you.
                    View replies
                    I bought a pair of shoes for 121 SR.
                    I was told It was out of stock. I will receive my refund within 5-10days. Its been 45 days and I haven't received my refund yet. I've been checking my credit card statement since then but no refund. I contacted their customer care services but they never replied.

                    worst customer service - Comment #3394504 - Image #0
                    Reply
                    Were is my Camera??????
                    Reply
                    I ordered shoe from Club Factory. But colour is worst and size too.
                    My order id is AWB[protected] and I want to return this product. Please let me the procedure how to return.
                    Please let me the producer and I want refund money, worst company and worst costumer experience.
                    Hope to get proper guidance for return product and refund.

                    Thanks
                    Reply
                    Actually it was ordered by mistakely and I want to cancel this order and please redund my money. Order no is SO98706261. As there is no option on ur website to cancel the order
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                      P
                      prasanna suresh pasham
                      from Mirialguda, Telangana
                      Mar 30, 2019
                      Resolved
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                      Resolved

                      Address: 206, ss residency, Tulasi nagar, Autonagar, Krishna, Andhra Pradesh, 520007

                      I have ordered certain products in clubfactory but not yet received them but they have updated in their system as delivered on march 14 i was on leave and went my hometown that week. I have enquired about these items with our society watchman as well he told no one came.. To deliver the items. When i asked about this in clubfactory they have provided a fake digital signature of mine and saying in only received n signed there.
                      I do here by writing this to take a action against them in a strict way for doing
                      Fraudulent activities like this. And... I want my money back.
                      May 2, 2019
                      Complaint marked as Resolved 
                      Verified Support
                      Apr 01, 2019
                      Club Factory Customer Care's response                       Dear, as you did not provide any order number, we can not help you. Please contact us at [protected]@clubfactory.com with your SO number.
                      View replies
                      Muje Mera order abhi Tak nahi mila tracking bhi nahi horaha

                      not received the items but they showing delivered - Comment #3392988 - Image #0
                      Reply
                      I ordered the product around Rs.622 with COD..but they said only we will paid Rs.422 on your club factory amount ..i need full amount ..Please help me my order numberS[protected]
                      Reply
                      Goods received is different from my order it does not fit my face as it is too small it colour is not the same which I ordered and it does not look good
                      Reply
                      I ordered black color hair extension but i got brown color which is never gonna match my real hair color
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                        I
                        indin boy
                        from Noida, Uttar Pradesh
                        Mar 30, 2019
                        Resolved
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                        Resolved

                        I want the early delivery ì. E before 3 april. Because after 3 april i am going to other town and if the delivery come late.. It will be useless for me... Please make a early delivery.. It, s urgent for me. Please understand my situation and please help me. It, s important for. I know club factory said it will take 8 - 18 days to shipped on my home.
                        But it is too late. Please make a early delivery... That is before 3 april..
                        May 4, 2019
                        Complaint marked as Resolved 
                        Verified Support
                        Apr 01, 2019
                        Club Factory Customer Care's response                         Dear, please contact our customer support for this in the APP, we will urge for you but we can not promise an exact delivery date.
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                          P
                          priyankadharmavarapu
                          from Hyderabad, Telangana
                          Mar 29, 2019
                          Resolved
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                          Resolved

                          Address: JUBLLI HILLS, 500033

                          I ordered bag from club factory. But quality is worst and size too.
                          My order id is so96724728 and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
                          I want to return order so32713931 but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? But the website says we have to return the order in 9 days.
                          May 3, 2019
                          Complaint marked as Resolved 
                          Verified Support
                          Apr 01, 2019
                          Club Factory Customer Care's response                           Dear you can apply for return from the order page of the APP, as per SO32713931, it was order long time ago, you can not return it anymore. Please pay attention to our return policy.
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                            S
                            Shellwa
                            from Ahmedabad, Gujarat
                            Mar 29, 2019
                            Resolved
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                            Resolved

                            I returned my order so85240586 and received a refund confirmation mail from club factory saying that the refund of inr 648.2496 will be reflected in my app account on 1-7 days but it has been a month the refund has not yet been processed. The customer care does not pick up the calls. They are not even replying to mails. This is highly unprofessional behaviour.
                            May 6, 2019
                            Complaint marked as Resolved 
                            Verified Support
                            Apr 01, 2019
                            Club Factory Customer Care's response                             Dear, it is returned to you in the APP, then you have transferred to your own account.
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                              P
                              pink pearl
                              Mar 29, 2019
                              Resolved
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                              Resolved

                              Address: Chennai, Chennai, Tamil Nadu, 600018

                              They send me a wrong product but no proper address or phone number is given so that we can contact them. Most of the products are coming from outside india and they are just collecting money from indian customers and all indian bank accounts details also they are getting from outside india. This is the main channel of bank accounts fraud. Please stop their online business and overseas delivery business.
                              They should not be allowed at all to business in india.
                              +1 photos
                              May 2, 2019
                              Complaint marked as Resolved 
                              Verified Support
                              Apr 01, 2019
                              Club Factory Customer Care's response                               Dear, if you got wrong items you can apply for free pick up from the APP, for guest orders, please go to find guest order to apply.
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                                S
                                Sreekri
                                Mar 28, 2019
                                Resolved
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                                Resolved

                                Address: Thiruvananthapuram, Kerala, 695003

                                My delhivery tracking id is[protected]. Could you please deliver the product atleast this week.
                                I have order the item four weeks back.
                                The item is still at custom clearance. It is at this stage from march 10th.
                                Why is it taking this much time.
                                You should atleast give the delivery time correctly.
                                Very much disappointed with the service. Will i get my product?? You should otherwise refund me
                                +1 photos
                                May 3, 2019
                                Complaint marked as Resolved 
                                Verified Support
                                Mar 29, 2019
                                Club Factory Customer Care's response                                 Dear, those parcels have just been released from custom clearance, it will be delivered to you very soon, sorry for the trouble.
                                Mar 30, 2019
                                Updated by Sreekri                                 Could you please tell when will I receive the product
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                                  K
                                  Karthika Chandran
                                  Mar 27, 2019
                                  Resolved
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                                  Resolved

                                  I have ordered something from my clubfactory app in august 2018. The order was not delivered by the delivery time specified . But after some more days the order status was shown as order returned. It got automatically returned and i have not recieved any refund yet. Whenever i tried calling your customer care, nobody attended the calls.
                                  Please do the needfull as early as possible .I have attached the screenshots showing the order details.

                                  when i called the customer care people, they registered a complain and gave me a reference number ET3874083M. After that there is no other proceedings.
                                  +2 photos
                                  Apr 29, 2019
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 29, 2019
                                  Club Factory Customer Care's response                                   Dear very sorry for this. We have issued refund to your CF account balance, you can transfer to your own account. We also have online chat agent to help you. Sorry for the trouble.
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                                    F
                                    friendkrish
                                    from Thiruvananthapuram, Kerala
                                    Mar 27, 2019
                                    Resolved
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                                    Resolved

                                    I have ordered an item on march 3rd and haven't received it even after 4 weeks.
                                    It is "at custom clearance" from march 10th. The approximate date of delivery was 20. I am not able to cancel my order. Please refund me or send the product on time. They sent me 60 rs for not delivering it on time. I don't need that.
                                    Very much disappointed with the delivery service.
                                    Apr 29, 2019
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Mar 28, 2019
                                    Club Factory Customer Care's response                                     Dear, sorry for the delay, your parcel will be delivered to you very soon, we got news that those parcel had been released from custom recently.
                                    View replies
                                    Paid, noparcel reached at adress
                                    Reply
                                    Sudarshan Karajgikar's reply, Mar 21, 2019
                                    Order given, paid but not reached last 5/9days
                                    No message, notrck
                                    No contact, no help
                                    What's going on
                                    Send reply by message
                                    I can't able to track my order .
                                    Reply
                                    Please help me. I ordered 1bag on 14th March and i have cancel it . The refund amount was refunded in my Paytm balance on 15th March. But I did not receive any money in my paytm wallet yet. Refund id is sor[protected] and Order number is so95879966 .Please help as soon as possible. Please. My refunded amount was Rs.579.65 INR
                                    Reply
                                    Club Factory Customer Care's response, Mar 29, 2019
                                    Verified Support
                                    Dear, it is refunded to your original payment channel, please check.
                                    I order a watch from your club factory order no. is SO93773799 . Due incomplete received product i want to return it . Plz ensure me about return product
                                    Reply
                                    [protected] this is my tracking ID
                                    It's more than a month...but I haven't received the product yet.
                                    What's actually going on?? The customer care will not pick up the call.
                                    Club factory is a fraud site
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                                      V
                                      Vincent Abraham
                                      from Gaya, Bihar
                                      Mar 26, 2019
                                      Resolved
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                                      Resolved

                                      Address: 87/A, PATLIPUTRA COLONY, Patna, Bihar, 800013

                                      I purchased a pair of shoes which is received a short size. I wish to return it and may please be sent another product in next higher size i.e. No. 08. I don't know how to exchange the product. I therefore request you to kindly exchange the product. I could not wear the shoes as the short size. Hence the same may be returned and send next higher size.
                                      May 1, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Mar 28, 2019
                                      Club Factory Customer Care's response                                       Dear, if you do not like this item, you can apply for return from the APP and place a new order. For guest orders, you should go to find guest order to proceed.
                                      View replies
                                      [protected]
                                      Reply
                                      Where is my order... Still I didn't get... I am trying to track my order but it seems club factory has no tracking order... I want my order.and Ya i got one message it says if I want my order I need to get contact with them... But I don't know how to do it..
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                                        D
                                        Deblina Gangopadhyay
                                        from Noida, Uttar Pradesh
                                        Mar 26, 2019
                                        Resolved
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                                        Resolved

                                        I ordered a dress on club factory. But, i didn't like the quality and fitting of the dress, and in the app or the official website, the "cancel order" option is not showing. My cod order number is so96378389. Please cancel this product and initiate the refund as soon as possible. And please notify me about the status of the process.
                                        Looking forward to get my problem resolved.
                                        Apr 27, 2019
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Mar 27, 2019
                                        Club Factory Customer Care's response                                         Hi, there is return option the the order page, please click that to apply for return. However, we do charge RS 90 for return shipping, please be noted.
                                        View replies
                                        My order was cancel by company by uts own now I wat my money should be refunded ...

                                        green dress - Comment #3388113 - Image #0
                                        green dress - Comment #3388113 - Image #1
                                        Reply
                                        Where is my order... Still I didn't get... I am trying to track my order but it seems club factory has no tracking order... I want my order.and Ya i got one message it says if I want my order I need to get contact with them... But I don't know how to do it..
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                                        Xoonam's reply, Mar 18, 2019
                                        In the app it says that the ordered has been dispatched on 16 march 2019.. but its 18th March 2019 today and i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!
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