Club Factory Complaints & Reviews

I ordered a Long belt smartphone sling bag on 27th march, 2019 and the said product was delivered to me on 3rd April, 2019. I opened the parcel on 4th April, 2019 and found the sling bag to be made up of extremely poor quality of raw material..we can call it defective material ..I contacted club factory, talked to their CF agent but they were not at all ready to accept their mistake. I sent them the pics and then being satisfied with the...

I'd placed a pre paid order on 31st January. It's already april but the item has still not been delivered. The order no. is SO87848117 and the tracking of the order shows that it has been sent off to some other post office with different pin code. i complaint to the customer care but they are not allowing me to cancel the order and are telling me to wait and are of no help at all. i want my money refunded or the order delivered as soon as...

This has certainly been my worst online shopping experience ever !!
Order details are SO96482734! The products were of the cheapest quality one would find..its been a week i have asked for return but nobody has turned up yet to pick up the return! N they say i have rescheduled the pick up which is just a LIE!!! Fact is club factory is selling fake products n their logistics team is even more useless! I have been calling everyday to...

I had placed the order on 23 march 2019.. My order nunber is so97665430... When i try to track my order from my mobile app it's not showing... It's not showing in the order list... It almost 14 days now still not received my order... Please tell when will l get my order stuff... I have already paid the amount... Or refund my money... Waiting for your positive response.....

Hi,
I wants to get early delivery of my products. I want my product before 10th april 2019 after 10th. I am not in town for 1 month. I m going on honeymoon trip on 14 april 2019
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
This is...

Hi, I am Sarma, I have purchased a Coat of worth 1200+ rupees from Club Factory. As, the quality was poor, i have returned and waited for them to refund my amount, it showed in my Club factory account as 11.53$, but when i tried to withdraw, they have sent to another paytm account number and not refunding my money. When, i called to that Paytm number its switched off. Its a clear cut fake processing done by Club Factory. I request you to...

My order no is so98087718
2nd is so98106072
3rd is so98060123
4th is so98704749 is not delivered to me my add. Is correct also m. No also i change my address plzz delivery to my order now fast please deliver my order as new address i i[censored] not found my old address i sent a new address please give me a call or send message i[censored] provide to a good product and safe delivery......

Hi team,

On 23rd march 2019 i returned some product from you. The return id is son[protected]. I got a message that the refund will be processed within 3 working days from the day of pickup, it has been more days and still i've not heard anything from you guys.
I'm waiting for the refund amount or please help me how many days it will take.

Regards,
Pooja...

This has to inform you that i ordered 1 purse and 1 bag but the size is too small.

Order id so[protected]d082c0..
I want to return my order and won't able to find the return option. Please let me know the return procedure as it is showing zero as no order.

Please help me in returning my order.

Hope to get proper guidance from this site. Contact me as soon possible!...

I have recently ordered a Black top but it's been changed to red after Ordering It!! When I tried to contact Customer service Regarding This, In Reply I got only sorry but no help!! So I had to cancel the order unfortunately And when I tried to order the same product, I am unable to do t!! ND still there Is no response from Customer service!! All I could say is worst customer service!! They don't say anything else other than sorry!! Very...

I have ordered certain products in clubfactory but not yet received them but they have updated in their system as delivered on march 14 i was on leave and went my hometown that week. I have enquired about these items with our society watchman as well he told no one came.. To deliver the items. When i asked about this in clubfactory they have provided a fake digital signature of mine and saying in only received n signed there.
I do...

I want the early delivery ì. E before 3 april. Because after 3 april i am going to other town and if the delivery come late.. It will be useless for me... Please make a early delivery.. It, s urgent for me. Please understand my situation and please help me. It, s important for. I know club factory said it will take 8 - 18 days to shipped on my home.
But it is too late. Please make a early delivery... That is before 3 april.....

I ordered bag from club factory. But quality is worst and size too.
My order id is so96724728 and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
I want to return order so32713931 but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? But the website...

I returned my order so85240586 and received a refund confirmation mail from club factory saying that the refund of inr 648.2496 will be reflected in my app account on 1-7 days but it has been a month the refund has not yet been processed. The customer care does not pick up the calls. They are not even replying to mails. This is highly unprofessional behaviour....

They send me a wrong product but no proper address or phone number is given so that we can contact them. Most of the products are coming from outside india and they are just collecting money from indian customers and all indian bank accounts details also they are getting from outside india. This is the main channel of bank accounts fraud. Please stop their online business and overseas delivery business.
They should not be allowed at...

My delhivery tracking id is[protected]. Could you please deliver the product atleast this week.
I have order the item four weeks back.
The item is still at custom clearance. It is at this stage from march 10th.
Why is it taking this much time.
You should atleast give the delivery time correctly.
Very much disappointed with the service. Will i get my product?? You should otherwise refund me...

I have ordered something from my clubfactory app in august 2018. The order was not delivered by the delivery time specified . But after some more days the order status was shown as order returned. It got automatically returned and i have not recieved any refund yet. Whenever i tried calling your customer care, nobody attended the calls.
Please do the needfull as early as possible .I have attached the screenshots showing the order...

I have ordered an item on march 3rd and haven't received it even after 4 weeks.
It is "at custom clearance" from march 10th. The approximate date of delivery was 20. I am not able to cancel my order. Please refund me or send the product on time. They sent me 60 rs for not delivering it on time. I don't need that.
Very much disappointed with the delivery service....

I purchased a pair of shoes which is received a short size. I wish to return it and may please be sent another product in next higher size i.e. No. 08. I don't know how to exchange the product. I therefore request you to kindly exchange the product. I could not wear the shoes as the short size. Hence the same may be returned and send next higher size....

I ordered a dress on club factory. But, i didn't like the quality and fitting of the dress, and in the app or the official website, the "cancel order" option is not showing. My cod order number is so96378389. Please cancel this product and initiate the refund as soon as possible. And please notify me about the status of the process.
Looking forward to get my problem resolved....