Club Factory Complaints & Reviews

Hi team,

I have ordered a product from club factory (Order id so[protected]. Didn't like the product so immediately after 2 two requested a return for the product.

Called customer care for club factory, they mentioned that product is from third party seller, i need to return the product and they provided me the seller address.

I returned the product using dtdc courier (B[protected]. Product got delivered on 14th feb 2019.

From then i am following up with club factory for refund of my order which was 5000 rs, still didn't get it.

Every time i call them some new issue they mention, they have raised a complaint also for this (Ed87787598f).

No today (26th march 2019) they are saying that seller is not refunding the money stating the we have delivered to wrong address.

Address is given by club factory only. So i am not getting where is problem is now. What should i do?

My tracking no is[protected] i ordered a bracelet on 28 jan 2019 bit it has not been delivered to me yet and the order status shows diliverd. I've been calling the customer care no. Since a month now but all in vain. Everyday they say that i'll receive my order in 2 days but that has never happened. I'm very upset and disappointed with this app and i want my order to be delivered as soon as possible. Also i've paid for the order online so i'm worried about my money.

My order no so98476487 cancelled automatically i just made full payment either do shipping of my order or just refund my money back
This is really inappropriate behavior doing this i think club factory is a really nice app for buying online clothes you really disappointed me do consider towards my request just do shipping of my product or refund all money

I placed an order of i7s tws pods but i received a defective product where am not able to take the pod out of the box
Since i made it through guest order am not able to return it
Kindly help me with that nd refund the amount
I have only 8 days to return plsssss check to it nd resolve it asap
Have already contacted to the customer care dey accepted it for return

Thank you

I returned a product on club factory (Order id: so[protected], at the time of return i was not asked any bank details for refund purpose. I was expecting return in my original payment mode. After some days they return that refund in application wallet and i didn't get any intimation or confirmation message on my registered mobile/email. When i login there application that money was already transferred to any another fake paytm number, when i am trying to call on that number that is switch off and showing thief on true caller.

Club factory csr are saying they will not refund that money again to me.

Hii this side Sushmita Mehra I had order on 9th mar my order no is SO94637532 and I got the mess on behalf of your company my order is delivered on 18 mar at 5:30pm .my concern this that I don't get any parcel on your side and no body call me on my no and nobody received my parcel on behalf of me cous I don't receive any call to your delivery boy . I already update a compalint your customer care no and chat team bt no one response me .whenever I confirm chat team they said give me some time already escalate your complaint already completed 6 days after putting this complaint . Pls kindly check where is my parcel otherwise return my money in future I don't make a relationship with your company thank you ..

I have ordered a kids flower princess dress.

Order number: so84559979

I have returned the dress, as it is of small size.

I have not received refunded amount in my bank account.

But it is transferred to club factory — refunded to balance on feb 7, 2019.

Kindly transfer it to my city union bank account, through which i made this transaction.

Refunded id: sor[protected]
Refunded amount: 178.06

Hi clubfactory
I want to get my products early. Because in a week i am gng to us. I have orderd some products 2 of them delivered with in 3 days i am so happy with that, but i need remaining orders also with in a week
Order no :so[protected]
Order no : so96447186
Order no: so96450619
Order no:so96361925
Order no :so96326231
Order no: so96312117

I raised order no s[protected] on 02-feb-2019. The app tracking system has an update that it was delivered on 13-feb which is not true. I raised a complaint regarding this (Case number: 122436).

Customer support came back with useless update that it has been delivered according to their system (Which is what exactly my complaint was about - the wrong update). I updated them again that i did not receive it and demanded to show the delivery proof. They sent me some pic with a fake signature. I sent a picture of my original signature and sought this to be resolved at the earliest.

This case is "solving" state for more than a month. There is absolutely no use contacting the support team. They give standard response of "wait for 24 hours". It has been 50+ days since i ordered the product. When i mentioned that im ready to take them to consumer court, i am given yet another case number of 134188. So the story starts from the beginning - yet again!!

I want full refund of my order immediately

My order no :so97011974
Place :india
I need return my ordered item that is yellow color top it does not fit me please help me to do the same as i am not finding where to go for return in the app. I go to the app accounts_find guest order it don't see any of my items for return. It redirect to page which ask for phone number and verification code. The code it is asking i haven't received any time

My order no is so83125131 n so81025978
I applied for return got in the app but same day some transfered it from my app and no body is helping in that. How would i know may b someone from cf took it. No security of financial transactions any body can take out money from my wallet. Pls dont shop ftom from cf i[censored] do pls have cod optn selected n nvr return the product.

Dear club factory, i bought 01 women travel big size bag on march 12, 2019 with order number so95341067 with. I received the products on march 20, 2019 with tracking number[protected].
Actually, one of the items, the bag item number wbu[protected]n did not match to original pictures and to me also. I paid this products by online payment methods through my debit card.
So i kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible.

It’s still 2 days that i’ve reviewed my product and i’m not satisfied with my product. But the refund button is not active not only that the tracking number is still yet to be given, i got the package by giving my name, phone number and my address and they confirmed it and gave me the package but now i want to return my package
And i’m unable to do so...
It’s really frustrating reading the comments
Everybody is complaining about the refund policy
I want to get refunded as well please work on it asap so that i can return my product on time...
This will not be a good example.

I had refund of inr 12000 in my account which was withdrawn by fraud in jan’19 and since then i have been following up with your customer care for my money. I had other products also to be returned worth inr 10000 which i could not return because of this fraud happened. I want my money back with compensation. Order id is so82303842 and so78396335
I want compensation of 50 lacs for the mental stress i have gone through since last 2 months to get my money back.

SO96502765 my order number
I already paid 634/-
I want to return this product.
I apply for return since Product far different than actual image.
I used 65 rupees coupon that also they will not return as per there policy they will not return coupon amount.. why???
They also asked me to pay 90 rupees extra too...
Why ?? By paying 155/- getting nothing.
What is the logic?? I tried contacting customer care and all but no one is solving my problem

My order no.is SO92046389. I had placed an order which was cancelled from club factory coz it was out of stock. I was told I will receive a refund. N when i checked the status, it showed withdrawal success on 7th March. I kept chatting about the same that I haven't received any refund n no withdrawal amount given. Today after continuous request, i came to know that the amount has been transferred to a wrong paytm account. When i asked the cistomer service to reverse it coz it was their fault...they kept blaming me that i asked to trf to that account. Now it looks like some employee from club factory has done this fraud. That's y they are not refunding as it must have gone to some of their known account. Never expected club factory to do this. Please revert, how do i get my money back

SUBJECT: CHANGE IN PIN CODE NUMBER.
I have ordered Pajamas Female Short Sleeve Set
in club factory website on 19 March 2019.
SO97058236 is my order number.
I put my pin code incorrectly (600019)
please change that into this number 600091
my mobile number:[protected]
this is my correct address:
no: 104,
sengazhani amman kovil street,
puzhuthivakkam,
chennai_600091,
tamil nadu. India.

Order no. So[protected] i have ordered a fashion sweet dress one-necked petal mesh dress stitched versatile long dress and sandals for a photo shoot which is on 3rd april, 2019. Clubfactory is showing delivery upto 6th apr. There wont be any use if the product is not delivered upto 2nd april. Kindly look into this matter and try to deliver the items before 2nd april, 2019.

Hai very worst experience from club factory first time i buy a back bag through cod but size is small so i return it after 3time i chat with coustomer care then they returned my amount on 07/03/2019 after 2days 09/03/2019 it's shows amount withdrawal success but still now i am not given any details to club factory (Ie,. Like bank account or paytm) but my amount withdrawal through this number [protected] this number in mp state but am in tamilnadu so that i am going to update here this. Many time i chat and make call to club factory but not use they told me are not responsible for this. What am asking this your app some steal my amount through your app but u telling ur not responsible just think its correct way...
I need my amount return so take responsibility club factory otherwise i will update through social media like facebook nd what'sapp

I orderd ladies shoes from your site it is pink in color I have added photo of shoes . But worng product is delevered .delevered product is men jacket its quality is very bad I really very upsetting with this product.it is really very bad.i feel very bad so I want to return the product .and request you to kindly refund my money as erleat .plzzz refund me money