Club Factory Complaints & Reviews

Address: FFP building dhurwa ranchi, Ranchi, Jharkhand, 834004

I orderd ladies shoes from your site it is pink in color I have added photo of shoes . But worng product is delevered .delevered product is men jacket its quality is very bad I really very upsetting with this product.it is really very bad.i feel very bad so I want to return the product .and request you to kindly refund my money as erleat .plzzz refund me money

Apr 22, 2019

Complaint marked as Resolved

Verified Support

Mar 20, 2019

Club Factory Customer Care's response Dear, you can apply for free return from the APP by uploading the item you got. Sorry for the trouble.

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SandhiyaDhass

from Arakkonam, Tamil Nadu

Mar 20, 2019

I m order not this type of earing.So i want to return this product.i want the product i ordered

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Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so96669238, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, let me know soon, i am sure that u will cancel my order

Apr 21, 2019

Complaint marked as Resolved

Verified Support

Mar 19, 2019

Club Factory Customer Care's response Dear, this order has already been canceled.

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aashka bhatt

from Vadodara, Gujarat

Mar 19, 2019

Hello my order number is SO93019111. I placed order of Rabbit night lamp dated on 28 feb 2019. As long today i can not received this. Please deliver my order. I can pay using Debit card

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Address: Club factory online services, New Delhi, Delhi

Website: Club factory online services

I had placed a order of shoes on 6th march order no so93994319 on 17th march they are refunding the amount saying the product is out ofstock. But after checking the product is available online. It means they must be misusing the funds of so many consumers and then after 15 days refunding the amount. Had a talk with so many people in helpline but are unable to help me.
Since it was my daughter's birthday had requested them on 9th march to send it to me by 15th but they said it's in process. If they didn't have it in stock they should have told me that time only.
After cancelling they said you place a order if it's available then i asked what if you repeat the same thing again.
I guess their management is improper or they are misusing the funds

Apr 18, 2019

Complaint marked as Resolved

Verified Support

Mar 18, 2019

Club Factory Customer Care's response Hello dear, we are really sorry that the items are out of stock. Sometimes people just order the same item at the same time, the stock is limited, sorry that we have to cancel it. Hope you could understand.

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Please cancel my order as I am not available when the order is to be delivered.
The order is showing that it has only been confirmed till now. So please look into this and cancel the order before shipping. This will ensure that your resources are also not wasted.
Also add a cancel option in orders itself. This will facilitate all the users of your website.
The refund to be done asap.

Apr 24, 2019

Complaint marked as Resolved

Verified Support

Mar 18, 2019

Club Factory Customer Care's response Dear, since you did not provide us with any SO number, we can not help you here. Please contact us at [protected]@clubfactory.com with your order number.

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Address: Imphal Manipur, Imphal East, Manipur, 795005

My order has been returned without delivery and the amount has been refunded in my club factory account. I want to transfer the refund amount back to my personal bank account. How can i do it, when i click withdraw menu in the club factory apps and enter my number and code in the provided box it says this phone number has resister yet or something else (Screenshot provides).. Please help

Apr 20, 2019

Complaint marked as Resolved

Verified Support

Mar 18, 2019

Club Factory Customer Care's response Dear, in this situation you can change another mobile phone number. Any questions, please contact us at [protected]@clubfactory.com.

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Address: 896/8 main market mehrauli opp mother dairy near aggarwal dharamshala, New Delhi, Delhi, 110030

I had ordered for four passport covers out of which i got two and two were not available at your end coz of colours not available, and I got my credit amount of 5.06 us dollars as refund against those two in shape of pay freeze which i am not able to use . Kindly revert back that when and how can i use the same. Its been almost two days since that amount is shown as pay freeze.

Apr 21, 2019

Complaint marked as Resolved

Verified Support

Mar 18, 2019

Club Factory Customer Care's response Dear, it is freeze because you used it together with third party payment. It will be released when the third party payment is posted.

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Address: Chennai, Tamil Nadu, 600113

I have returned a product and they have refunded my money on 1st feb'19. But it is showing tat i have withdrawn the money through paytm on 6th mar'19, but i have not done. I called the cust. Care, they are trlling i hv withdrawn to paytm no.[protected], which is not my number. They are not ready to give me any proof. They are rude. I am telling them tat i feel it is been hacked, y should i claim if i have withdrawn. I am not leaving this isdue, otherwise i wl escalate in to mr. Vincent lou ceo. Pls resolve it asap.

Order no: so82011556
Ph no: [protected]

Apr 15, 2019

Complaint marked as Resolved

Verified Support

Mar 15, 2019

Club Factory Customer Care's response Hi, our employees have no access to withdraw money from customers' account.

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Address: Main Bazar Hathur, Ludhiana, Punjab, 142031

My order no. So91614109. I have cancelled the order but this was a paid order and the refund my is still not reflected to mu bank account. I have called many times to club factory and chat with their agents. I also shared my bank account statement of last 20 days. No amount of refund has been credited to it.. Club factory agents just fooling their customers. Very embarrassing from club factory and this is so much harassing me. Please do the needful.

Apr 15, 2019

Complaint marked as Resolved

Verified Support

Mar 14, 2019

Club Factory Customer Care's response Hi, we checked from our side, the refund was issued to your original payment channel successfully. Please check with your bank.

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Siva Vamsi

from Mumbai, Maharashtra

Mar 14, 2019

I ordered crocs 2 days back today its delivered. But it is damaged. So, i want to return it back. please do the need full

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Tarkeshwar Dasil

Mar 14, 2019

Colour of shirt is no matching my order

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Address: 193225

This is second time you cheat with me. I odered a t-shirt order number is so90254853. The product order date is 16 feb 2019 and delivery date is 6th march, and it's 11th march but the product is not delivered yet.in order tracking info the order despatched date in my area is 7th march but the delivery date is 6th march, you make me fool. Please do something i want to buy more and more products from club factory and if you are doing these things then my trust is broken from club factory. Try to understand

thank you

Apr 14, 2019

Complaint marked as Resolved

Verified Support

Mar 13, 2019

Club Factory Customer Care's response Dear, we have checked that the parcel was delivered, can you try to confirm with your friends or neighbours?

Mar 13, 2019

Updated by Ayaan Fizzu No, i don't collect my order. I also talk with with the head of post office here, he told me that there is no order for you

Verified Support

Mar 14, 2019

Club Factory Customer Care's response Hi, sorry for this. We have issued refund to your APP balance, please check.

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Alaricia Thabah

from Bhagalpur, Bihar

Mar 15, 2019

I created an account with my valid email ID but now it's showing invalid and I can't log in into my account to check my order status.

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Vignesh Palani

from Mumbai, Maharashtra

Mar 15, 2019

Watch was broken back glass
my order NO.SO93189169

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Address: Om Freight Forwarders Pvt ltd, 600001

Sir,
I wish to inform you that i ordered a watch with club factory under ref no order number: so93354571. The product which was shown to me at their website, is seems to be different for which i had received the watch.

So, i request you to kindly cancel the above order and arrange to refund the amount to my bank account.

Thanks & regards,

Apr 14, 2019

Complaint marked as Resolved

Verified Support

Mar 13, 2019

Club Factory Customer Care's response Hi, this order was already delivered to you, if you do not like it, please go to find guest order to apply for return. Please be noted we only bear return shipping fee for defective or wrong item.

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parvathy vl

from Bengaluru, Karnataka

Mar 13, 2019

Minute dial is not work dial is damged not working

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Vaishnavi jaiswal

Mar 13, 2019

I returned a sling bag of order noSO88017759 and amt was refunded in my account after deducting 90 Rs ad delivery charges and mail regarding refund came but when I uninstalled the app and checked my balance the amt refunded was deducted..plz help me ..can I recover my amount in account balance..

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Shaina Pandey

Mar 15, 2019

Why cant i buy products by cod method . What if i dont have credit or debit cards or paytm or any other method i cant use. I like some of the products too much and i want to have it so plzz help me so i could buy it through cod

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Address: Phek, Nagaland, 797108

My order id is: “SO87898157” from club factory website containing two products, a cap and a belt which amounts to a total of 4.8 USD has not been refunded to my Sbi bank account even after several attempts, the reason for non delivery of the products being the products out of stock as stated by the company, after the payment was made. Kindly help ASAP. I made my order on 15.02.2019

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Order was supposed to be delivered by 6th march 2019.
Still haven't received it as of date 10th march, neither have got any updates from either the seller or club factory themselves.
Please send me a report on this as soon as possible as it is well past deadline for the concerning delivery.   replace all

Apr 16, 2019

Complaint marked as Resolved

Verified Support

Mar 11, 2019

Club Factory Customer Care's response Hi, we have checked from our system, it shows delivered last month.

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sreekumarwm

from Alampur, Telangana

Mar 13, 2019

Ordered No SO86994068 an item on27/01/2019. i opened the app and saw that my order has been cancelled by club factory itself and there is no explanation about it. Also it is showing that the money has been refunded to me the way i used while making payment for the purchased product... Till now the payment was not credit my account.

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Aaliya9

from Pune, Maharashtra

Mar 14, 2019

I have not received my order till now

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Sahil Chougale

from Mumbai, Maharashtra

Mar 14, 2019

No, it isn't delivered.
Please deliver it within a week or provide cashback.
Thank you.

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Address: C-5-9-2:2, Gangotri Apartments, sector-5, CBD Belapur, Mumbai City, Maharashtra, 400614

My order id is so91373341. My returned package has been delivered to company warehouse on 04/03/19, but i have not yet refunded with any balance. The package is containing 2 products and my total amount is rs.2023/. I have tried to call on toll free number and ask every time they say please wait for 1-3 days and then nothing is resolved. Iam really very disappointed by club factory. This is not the way to treat your customers. This much time is not required this is insane. It is more than a week now.

Apr 13, 2019

Complaint marked as Resolved

Verified Support

Mar 11, 2019

Club Factory Customer Care's response Dear, sorry for this. We have issued refund to your APP balance now, please check.

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I have order a white t-shirt on 27 jan 2019 which was supposed to get delivered on 14 feb 2019. After waitnig for such a long time i haven't received my order till date. Now it's 8th march too much time taken. Doesn't respond from customer care. My order number is so87027209. Do something otherwise i will never order anything. I m very disappointed.

Apr 14, 2019

Complaint marked as Resolved

Verified Support

Mar 11, 2019

Club Factory Customer Care's response Dear, sorry for this. We checked from the system the parcel was lost. We have issued full refund to your APP balance now.

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I have ordered a kids flower princess dress.

Order number: so84559979

I have returned the dress, as it is of small size.

I have not received refunded amount in my bank account.

But it is transferred to club factory — refunded to balance on feb 7, 2019.

Kindly transfer it to my city union bank account [protected], through which i made this transaction.

Refunded id: sor[protected]
Refunded amount: 178.06

Apr 11, 2019

Complaint marked as Resolved

Verified Support

Mar 11, 2019

Club Factory Customer Care's response Dear, we return refund to your APP balance, when you returned the parcel, you have created a CF account. The refund is there, but you can transfer to your own account.

Mar 11, 2019

Updated by Viji1977 kindly tell the way to transfer money to my bank account.

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Address: New Delhi, Delhi, 110064

Order number - so87540514

Post 10 days of order placement, 3 out of 5 items ordered were cancelled by club factory, claiming that the order / items unavailable. I made full order payment in advance through net banking. The amount in inr for 3 items cancelled in inr = 2476.06, while at refund time, they are only giving the amount back in inr = 2446.27.

Why i have to bear the losses for the order placed, payment made but cancelled by club factory only and that too they informed me after 10 days of order placement.

Customer care number for india customers - [protected]

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Address: 797113

Iam residing at chumukedima, dimapur and there is a delivery boy who said his name is Sunjay. This delivery boy is the most obnoxious and rude person i ever talked to, and he always insists on us coming and taking our orders from his proposed location instead of him delivering it to us. By the way iv been ordering stuffs from Club factory many times now and i have to say the items are good but due to this ill mannered boy who also talks very impolitely, im having second thoughts on making further orders.
Kindly see into this matter. Thank you and regards.

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Address: L-10 Geeen Park New Delhi 110016, 110016

Dear club factory member
I have a watch whose order number is SO93451778, which was 430.97, why this item got broken, how can you send such a product to anyone, you should return my money as soon as possible, I gave you cash, you want So let me credit in my account
Axis Bank Account No -[protected]
IFSC Code- UTIB0000007
Name of person-Naresh Kumar
BAnk Name Axis Bank Limited

Dear Nodal Office of Club Factory

Why do you send the product without verification, in this way, if my money does not come to my accounts, then I will act against it.

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On march 7th i. E thursday i've already received my hooded men's jacket (Black and white in colour) with very very bad quality that i don't even want to imagine how bad it is and morever improper tailoring of the jacket which means rejection. I want to refund my item i. E hooded jacket that i've recieved and the cash that i've paid 822) eight hundred twenty two) i ask kindly to transfer into my clubfactory account. Thank you

Apr 8, 2019

Complaint marked as Resolved

Mar 07, 2019

Updated by Woreichan Angkang My recieved ordered no.S[protected] Please refund as fast as possible and please transfer my 822(Eight hundred twenty two) in cash in to my club factory account. Thank you.

Verified Support

Mar 08, 2019

Club Factory Customer Care's response Dear, you can apply for return from the APP, but we only bear return charge for defective or wrong items. Our refund will be issued to your APP balance, you can then withdraw to your own account.

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Address: Ludhiana, Punjab, 142031

I ordered a product on 20feb and also pay the amount of that product. But i wrongly ordered different product and then i cancelled the order on same day. But after cancelling the order the company still have done nothing. After 14 days the amount of refund is still not paid. Please do necessary things to refund my amount. My order no is so91614109 refund i'd sor[protected] amount paid 937.46 inr rs

Apr 7, 2019

Complaint marked as Resolved

Verified Support

Mar 07, 2019

Club Factory Customer Care's response This order has been long canceled, and refund was issued to your original payment channel. Please check.

Mar 09, 2019

Updated by Amandp S No refund Issued i checked my accounts statement .please give me detail's of transaction id and date with time

Club Factory Complaints & Reviews

File a complaint to Club Factory

Club Factory reviews & complaints page 136

return the product and kindly refund my money

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please cancel my order placed by mistake

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saying product not available but still showing the availability on-line

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silicone shoe high heel insole pad

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how to get back money to my bank account

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passport cover

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someone else withdraw my money

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embarrassing services

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order a t-shirt

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watch that was purchased vide your inv no 19/04blf0285677/03.3.2019 order dt 02.03.2019

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club factory refunding problem

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so90196340

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not yet refunded for the returned and delivered package

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ordered a t-shirt

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money not credited in my city union bank account

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refund amount is less while paid amount at order is more

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complaint on delivery boy

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item damage received

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improper tailoring of cloth (my hooded black and white jacket) and very worst quality

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refund not reflected into bank account

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