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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝

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Club Factory

Club Factory reviews & complaints page 150

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Address: Kupwara, Jammu and Kashmir, 193222

Website: www.club factory.com

Sir i have ordered sleeve button base balk jacket on club factory the product was looking very great and the company says the product is of good material but when product reached me i paid cod rs 940 but unfortunately product material was sub standard for which i applied for return and refund but the website is showing zero progress for return with no pickup and other formalities.

+1 photos

Jan 21, 2019

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by khursheed Ahmad Sheikh Sir i have ordered sleeve button base balk jacket on club factory the product was looking very great and the company says the product is of good material but when product reached me i paid COD Rs 940 but unfortunately product material was sub standard for which i applied for return and refund but the website is showing zero progress for return with no pickup and other formalities .

Verified Support

Dec 18, 2018

Club Factory Customer Care's response Dear, we issue refund when the parcel is delivered at our warehouse, please kindly wait.

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I ordered heels on 13th of december for a wedding which is on 24th of december, i had no idea that delivery is going to take so long.
I won't be available to receive the order after 24th of december till a few days after new year or maybe the complete month of january.
I'd like to cancel the order even though it's been shipped.
It was a cod so i don't think it should be a problem.

Club Factory customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by Simrannn My order number is SO74866592

Dec 14, 2018

Updated by Simrannn Please cancel it as soon as possible. I won't require it anyways after the 24th. Cancellation of the order would be appreciated. Thank you.

Dec 14, 2018

Updated by Simrannn If this complaint doesn't get resolved, I'm not paying for the order.

Dec 16, 2018

Updated by Simrannn This is too much, the order is not being cancelled. Would never recommend club factory to anyone because of it's poor service. This has really annoyed me.

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Address: 94022

I had ordered 4 items (Era rings) order no. Is so67079780 on 19nov 2018. The shipping address was 950 n san antonio rd 15c los altos ca 94022 us. The dere was named by yogita. The delivery date waels 7december but still i have not received any order. And i am unable to track my order. As tracking updation is till 29nov. Plz resolve the issue as soon as possible. And inform us as earliest.

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I have ordered tracksuit
but due to size issue i have exchanged
amd the courier man came and after half hr he called me and said my courier is missplaced
more than 15-20 days has been passed but no updated about my refund
no one attend customer care line

very bad experience
i want my money back as sson as possible
or i will file case in consumer form

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Website: Club Factory

Hi

I have made a purchase from club factory and it was not my first purchase but i don't know why they have disapointed me this time.
I have given 675 inr for the item but received only 345 inr in refund. I know the have policy of deducting return fee amount but that is also 90 inr. Still i have received a wrong amount which is almost half of what i should have received.
Please help me with this.

Club Factory customer support has been notified about the posted complaint.

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M

Mrudula Sasi

from Paravur, Kerala

Dec 13, 2018

I have ordered 3 products and from them the handles of bags are spoilt and the bags also look so bad and damaged. I have applied for return but no one is picking them up. What should I do. The customer support is also not responding.
My order number SON[protected]

incorrect amount refunded - Comment #3297895 - Image #0

Ç

Çhîtrã Jain

from Gurgaon, Haryana

Dec 13, 2018

I bought a new woolen t shirt but I'm not satisfied with this product please change or refund my money back.

L

Lanuakum

from Agartala, Tripura

Dec 13, 2018

Recenty i logged out from my Clib factory Account and when I logged in, all my orders and withdraw money was empty...i dont know what to do

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Address: Khordha, Odisha, 751007

Website: www.clubfactory.com

I order a shirt from clubfactoey below mentioned the all details but still i didn'the get my money back from club factory they told me already refunded but it's not showing me in my bank account nor clubfactoey wallet. Please help me out on this matter.
1) order number - so46287598
2) issue (Reason behind return) - low quality matterial
3) customer's name - tusar mayee nayak
4) customer's phone - [protected]
5) address - plot no-262/a, near banivihar railway stations, saheed nagar
6) shipping city - bhubaneswar
7) state - odisha
8) pincode - 751007
9) item name - men shirts long sleeve lapel casual shirt slim fit brand design, navy blue
10) price - 853
11) email id - [protected]@gmail.com

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A

arab girl

from Kakinada, Andhra Pradesh

Dec 13, 2018

Im Amodi. i want to cancel my oder plzz my oder no.JBR[protected]N plzzz cancel my oder now i am not ready to buy plzz cancel oder plzzz now it has preparing by factory plzz cancel my oder

I didn't get my refund yet - Comment #3297881 - Image #0

V

vijaygosai

from Surat, Gujarat

Dec 13, 2018

He debited 6500 rupees in my bank account, so now how can my return money process give me some response
i puchased mens shoes bt not deliver in 10 -12 days
so call custmber care bt he cant response

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Address: Chennai, Tamil Nadu, 600041

I have order the a t shirt, i would like to cancel the order, since it did not meet my size and quality,

No 1 : on the t shirt tag its mentioned as xl size however the size of the t shirt is s size.

No 2 : it appeared totally different in real compared to a photo in the site

No 3 : quality is individual's choice - i did not like the quality

Pls cancel my order : so72077927, and raise a refund to my account

Pls update me in [protected]@gmail.com

Jan 18, 2019

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Club Factory Customer Care's response Dear, you can apply for return by going to "find to guest order".

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R

RAag MEhta

from Ahmedabad, Gujarat

Dec 13, 2018

I had place my order on 17th November. I haven’t received it yet and I also can’t track it. And I have already given the payment. please fix this issue...My order number is SO66527116

S

Srinivas Tungala

from Hyderabad, Telangana

Dec 13, 2018

Dear sir
u
Refer my order no.[protected] shoes is not fitted properly, request you replace size No.19 instead of 9.

your early action in this regard highly appreciated.

Regards.

SRINIVAS T
KUKATPALLY
HYDERABAD
[protected]

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My order no. Is so58795302. Its been almost 50 days and i have not received my order. The officials have not even tried to contact me. No refund has been made. How can i get my order or the refund. I have tried contacting the agent but it says the no is incorrect. Once i was able to contact them after waiting for 20 minutes and all i got was sorry we will be unable to help you. Is this how a company works. Its just disgusting how they look after their customers.

Club Factory customer support has been notified about the posted complaint.

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T

Tuba Khalid

from Hyderabad, Telangana

Dec 13, 2018

I ordered 7 items in one tym... by mistake i ordered 1 item's 2 quantity... plzz cancel my one quantity...plzz i just want single... plzz cancel my one quantity

students' creative gifts white hourglass pen holder retro street lamp table decoration ornaments. - Comment #3297937 - Image #0

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Address: 769007

Website: Club factory

I ordered a dress of Rs 625.17 from this club factory app. Adding all the delivery charges it cost me Rs 725. When the order arrived it was absolutely not the way as it was in the picture and even the size didn't match. When I applied for return they cut 200 of the amount which is absolutely not fair. Advertising with such huge actor/actress they are doing fraud with common people. I feel club factory should be charged because it's a loss of 200 rs which is absolutely a lot of money for a middle class family like me. I want the refund appropriately. Please cooperate with the consumers.

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I bought products worth 1200, and when i got the product, it was broken so i returned it.. Bt they said its courier agency fault and not their, so they will reduce the return amount by cutting 9rs from it... Courier company said it is the companys responsibility to pack properly.. Anyways i agree for the cut of 90rs... And after loong wait, the club factory refund me only 240rs... When i enquired about it, they said they will send this issue to the design side.. And its been one month now... No response from club factory...

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Address: 560045

This is prof dr r k vaithiyanathan principal hkbk degree college nagawara goivindapura bangalore and i bought one t shirt for rs 799 and it is damaged so please refund my money. I just got the product 10 minutes back. The hand side is damaged. The product is not of good quality and can not be used but i do not know how they packed item wirh out checking it. It is wromg and please don't cheat the customers and the money should be immediately to me

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Address: Lucknow, Uttar Pradesh, 226016

I have ordered by mistake.
Now, when i cancel my order it ask for reason and confirm, i have provide a reason but when i click on confirm it not working, it not returning any response.
My order is not shipped yet it on initial step please cancel it now, before it shipped or out for delivery.
My order no. Is so75155604, kindly cancel my order and refund my money thank you.

Dec 18, 2018

Complaint marked as Resolved

Great Support, my issue has been resolved. Thanx

Club Factory customer support has been notified about the posted complaint.

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R

Rozen deep kaur

from Ludhiana, Punjab

Dec 13, 2018

I ordered 7pc of ring combo...(silver colour) but when I received the order..It was not upmark .. some rings r of golden colour and some are of faded Golden colour ..I wanna draw ur attention towards that with the hope u will solve it with the ealerest

A

Amar Âbh

from Cuddalore, Tamil Nadu

Dec 13, 2018

Colour of shirt is not good so I want to cancle my order and I not interested.

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Address: 560043

Website: Club factory

I have not received refund amount for 2 of my return items. Which is about 1400 rs. I have called them many times and they say it has been refunded, but I have all the proof that nothing is been reflecting in my account and no refund has been done. It’s frustrating and this is the worst customer service.
They say that the refund will be taken care by chat support, are u serious that money matter will be helped by some chat which does not even stay connected ?
The application is also corrupted, doesn’t show my order history or anything!

+2 photos

Club Factory customer support has been notified about the posted complaint.

Dec 12, 2018

Updated by Bhatty1992 These are the 2 orders numbers.
And they said it will reflect in 1-3 business days but the balance is zero and I don’t even know how to withdraw the balance. Seriously a fraud business by providing the worst costumer service, even before the order and after the order

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Address: Kolkata, West Bengal, 700092

My order no. Is SO75076001 I order it by mistake please do cancel it . I am trying to contact there services but there has been no response I cannot even cancel it on there site after searching and getting the knowledge also. EVEN AFTER A LOT OF ATTEMPTS I couldn't find the cancellation form and the customer service is worst they do not reply to calls made me wait for 15mins or more and did not reply I don't want to shop that item any more please help me

Feb 9, 2019

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Club Factory Customer Care's response Dear, that order was shipped, we can not cancel a shipped order.

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Address: Raigad, Maharashtra, 400707

Website: Club factory

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is s[protected], plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

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Website: www.clubfactory.com

I ordered a clothing item through the guest order. My order has been delivered to me approximately at the end of november now and on the tracking record it is still showing that the order has been shipped and it will be delivered to me on 8th of december which was four days ago as its 12th of december today. I am not getting a return option either. I want the product to be refunded as i did not like the product.
The order no is : so67473073
Please look into it as soon as possible.

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Address: 560097

Website: Club factory

Hi this is rohan from bangalore i have ordered warm vest coat number:-so71369101 it is small in size. So i want to return it. I have already informed this help centre but no body take any action. Ultimately i informed you kindly give proper guidelines as soon as possible
Order no :-so71369101
My email:[protected]@gmail.com
Ph:-[protected]

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Dec 12, 2018

Updated by S Rohan Please respond me quickly

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Address: Kota, Rajasthan

Order No. SO73707209
it looks pretty old and i want to return and refund it immediately
please consider this request as fast as possible
the product is pretty shabby and looked already used
i am having issues with refund on ur app
i have ordered from a guest account
plz consider it fast
my phone no. is [protected]
email id [protected]@gmail.com
plzzzzz do contact
i'm in real trouble

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I have ordered a sandal and its size was too big so I wanted to return it..I applied for the return (return request no.SON[protected]their has been no response from their side it's been 3 weeks and No one has come to pick the parcel and the coustmer service is also not responding to whom shall I contact for the return they are telling that we can send it by ourself so whats the gurantee in that we will get the return.What should i do now. Worst online Shopping site. Worst experience. Please resolve my problem.

Jan 20, 2019

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Club Factory Customer Care's response Dear, we have contact the courier to pick up your parcel ASAP! Sorry for the trouble.

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Address: Chennai, Tamil Nadu, 600063

Website: Club factory

On Nov I made order over a product of worth 560 (t-shirt) due to non availability of product they informed me the item was unavailable and the money ll b credited in ur account within 5-10 working days.. Now the date is 11/12 /18 still m checking my bank balance there isn't any amount credited from club factory... Pls do the needful as early as possible... Or else ready to go extend

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