Club Factory Complaints & Reviews

Sir i have ordered sleeve button base balk jacket on club factory the product was looking very great and the company says the product is of good material but when product reached me i paid cod rs 940 but unfortunately product material was sub standard for which i applied for return and refund but the website is showing zero progress for return with no pickup and other formalities....

I ordered heels on 13th of december for a wedding which is on 24th of december, i had no idea that delivery is going to take so long.
I won't be available to receive the order after 24th of december till a few days after new year or maybe the complete month of january.
I'd like to cancel the order even though it's been shipped.
It was a cod so i don't think it should be a problem....

I had ordered 4 items (Era rings) order no. Is so67079780 on 19nov 2018. The shipping address was 950 n san antonio rd 15c los altos ca 94022 us. The dere was named by yogita. The delivery date waels 7december but still i have not received any order. And i am unable to track my order. As tracking updation is till 29nov. Plz resolve the issue as soon as possible. And inform us as earliest....

I have ordered tracksuit
but due to size issue i have exchanged
amd the courier man came and after half hr he called me and said my courier is missplaced
more than 15-20 days has been passed but no updated about my refund
no one attend customer care line

very bad experience
i want my money back as sson as possible
or i will file case in consumer form...

Hi

I have made a purchase from club factory and it was not my first purchase but i don't know why they have disapointed me this time.
I have given 675 inr for the item but received only 345 inr in refund. I know the have policy of deducting return fee amount but that is also 90 inr. Still i have received a wrong amount which is almost half of what i should have received.
Please help me with this....

I order a shirt from clubfactoey below mentioned the all details but still i didn'the get my money back from club factory they told me already refunded but it's not showing me in my bank account nor clubfactoey wallet. Please help me out on this matter.
1) order number - so46287598
2) issue (Reason behind return) - low quality matterial
3) customer's name - tusar mayee nayak
4) customer's phone - [protected]br...

I have order the a t shirt, i would like to cancel the order, since it did not meet my size and quality,

No 1 : on the t shirt tag its mentioned as xl size however the size of the t shirt is s size.

No 2 : it appeared totally different in real compared to a photo in the site

No 3 : quality is individual's choice - i did not like the quality

Pls cancel my order : so72077927, and...

My order no. Is so58795302. Its been almost 50 days and i have not received my order. The officials have not even tried to contact me. No refund has been made. How can i get my order or the refund. I have tried contacting the agent but it says the no is incorrect. Once i was able to contact them after waiting for 20 minutes and all i got was sorry we will be unable to help you. Is this how a company works. Its just disgusting how they look...

I ordered a dress of Rs 625.17 from this club factory app. Adding all the delivery charges it cost me Rs 725. When the order arrived it was absolutely not the way as it was in the picture and even the size didn't match. When I applied for return they cut 200 of the amount which is absolutely not fair. Advertising with such huge actor/actress they are doing fraud with common people. I feel club factory should be charged because it's a loss...

I bought products worth 1200, and when i got the product, it was broken so i returned it.. Bt they said its courier agency fault and not their, so they will reduce the return amount by cutting 9rs from it... Courier company said it is the companys responsibility to pack properly.. Anyways i agree for the cut of 90rs... And after loong wait, the club factory refund me only 240rs... When i enquired about it, they said they will send this issue...

This is prof dr r k vaithiyanathan principal hkbk degree college nagawara goivindapura bangalore and i bought one t shirt for rs 799 and it is damaged so please refund my money. I just got the product 10 minutes back. The hand side is damaged. The product is not of good quality and can not be used but i do not know how they packed item wirh out checking it. It is wromg and please don't cheat the customers and the money should be immediately...

I have ordered by mistake.
Now, when i cancel my order it ask for reason and confirm, i have provide a reason but when i click on confirm it not working, it not returning any response.
My order is not shipped yet it on initial step please cancel it now, before it shipped or out for delivery.
My order no. Is so75155604, kindly cancel my order and refund my money thank you....

I have not received refund amount for 2 of my return items. Which is about 1400 rs. I have called them many times and they say it has been refunded, but I have all the proof that nothing is been reflecting in my account and no refund has been done. It’s frustrating and this is the worst customer service.
They say that the refund will be taken care by chat support, are u serious that money matter will be helped by some chat which...

My order no. Is SO75076001 I order it by mistake please do cancel it . I am trying to contact there services but there has been no response I cannot even cancel it on there site after searching and getting the knowledge also. EVEN AFTER A LOT OF ATTEMPTS I couldn't find the cancellation form and the customer service is worst they do not reply to calls made me wait for 15mins or more and did not reply I don't want to shop that item any more...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is s[protected], plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...

I ordered a clothing item through the guest order. My order has been delivered to me approximately at the end of november now and on the tracking record it is still showing that the order has been shipped and it will be delivered to me on 8th of december which was four days ago as its 12th of december today. I am not getting a return option either. I want the product to be refunded as i did not like the product.
The order no is :...

Hi this is rohan from bangalore i have ordered warm vest coat number:-so71369101 it is small in size. So i want to return it. I have already informed this help centre but no body take any action. Ultimately i informed you kindly give proper guidelines as soon as possible
Order no :-so71369101
My email:[protected]@gmail.com
Ph:-[protected]...

Order No. SO73707209
it looks pretty old and i want to return and refund it immediately
please consider this request as fast as possible
the product is pretty shabby and looked already used
i am having issues with refund on ur app
i have ordered from a guest account
plz consider it fast
my phone no. is [protected]
email id [protected]@gmail.com
plzzzzz do contact
i'm...

I have ordered a sandal and its size was too big so I wanted to return it..I applied for the return (return request no.SON[protected]their has been no response from their side it's been 3 weeks and No one has come to pick the parcel and the coustmer service is also not responding to whom shall I contact for the return they are telling that we can send it by ourself so whats the gurantee in that we will get the return.What should i...

On Nov I made order over a product of worth 560 (t-shirt) due to non availability of product they informed me the item was unavailable and the money ll b credited in ur account within 5-10 working days.. Now the date is 11/12 /18 still m checking my bank balance there isn't any amount credited from club factory... Pls do the needful as early as possible... Or else ready to go extend...