Club Factory Complaints & Reviews

I placed an order with cf on 29th october and till date have not received it. Also there is no change in the status of the order since 7th november. To add to this no one picks up the call in customer care department. The so number is so60453813. Can anyone in the whole universe from cf can help me to get my order. The payment has already been made, its just the delivery that these people are frauding at...

This is to inform that I ordered height increasing female shoes 3 days back order no SO[protected]. But I received some other pair of shoes that too size 44 when I ordered size 36 or UK size 2.5. this is so insane to take the money and deliver wrong product. I have lost faith in club factory. I want my order money back and I suggest not to order anything from club factory. Worst staff to deal with. They deliver wrong product and are not perturbed...

Order no. So67939936
Inside increase leisure plate shoes.

I ordered the above mentioned product directly via website of club product without any email login.
I mistakenly ordered the wrong size
But now i'm not able to return the product due to direct online order instead of app.
I have been calling customer care, but it's no help....

I want to candle order number- so71967562 which I already paid online actually I'm ordered 2 same products mistikely so I only want one .therefore I want to cancel one of the products I mistickly orders and pay for it ... After chaking my order status I found that I have orders the same product two times and also paid for it online its so disappointing having 2 same product so I request you please cancle it as soon as possiable...

1. Created account with facebook
2. Received items 13 - ordered:16
3 10 items are wrong sized
4. Even after delivery - items are showing as unpaid in the app
5. Customer care numbers are useless
6. No ways to sign up in the app - screen stucks [see attached]
7. Need refund, or i am lodging police complaint for fraud cheat and scam...

I ordered the suit vide order no. So62816126 and it was returned vide son[protected] due to low quality of clothing. The tracking id for return is[protected].

The return policy said it wil be refunded within 3 business day as screenshot attached. Where as i have returned items on 18 nov 18, the amount is not refunded till date. Many times i have chat with customer support service through app but the issue is not addressed....

I order a t-shirt order number so65492308 on 14 nov 2018, and i received on 17 nov 2018, and i canceled the order andi returned order with son[protected], but i didn't receive my amount i didn't get any response from the delivery person, i'm getting message like your order not received but i already gave back my order i called many times to customer service no response from them....

I am not at all satisfied by the service of club factory. I have ordered an issue with order number "so66754898"and cancelled it but the money has not yet been refunded.in the app it is saying that it has been saying it is refunded but no money has come to my account. Another issue is i ordered an item with order number "so68179657", and after some days they themself has canceled it but money not yet refunded.
I would like the authorities...

Hi am aniruddh kumar verma, order i'd so66728059, am many times request for cr support team and call center ecom and club factory.. First few cr support team confirm by update shipping address but no any change ship address. Am not hamirpur... Am working person so my lost time and mind tension... Please products cancel and refund all amounts bcoz incorrect information provided club factory team.

Attached screenshot
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I received my order on 01-dec-2018. But i found it very in very cheap quality.. I want to return it.. Please help me... Why i am unable to return to it.. Please help... I have mnay orders from club factory.. And i am a regular customer of this site... But this time i am very disappointed... I first time want to return a order and i am facing problems... I need help. Please try to understand.. Please help me.....

I have ordered velvet lamb jacket short overcoat blue size l on 20.11.2018 @1170.29 but the order has cancelled by the company itself. Nd the club factory has messaged me that the amount rs 1170.29 has been refunded in my account but till today it's been 11 days i haven't get the refunded money in my account. I think the club factory is not a faithful online shopping site. Now only the point is i want my money back. Thank you....

I ordered a night suit and nail art diamond box but they’re is a defect in night suit and the diamond box is broken. As per your policy, if it’s your mistake, return will be free of cost for me, i tried many a times to return from the app but it’s just loading and loading... I want to return the order and want my money back, please do that for me asap...

I would like to cancel my order no SO68406050 as I had selected the wrong size and I doubt about my money status at the moment. I’ll just have to ignore the courier anyway so I your kind enough to resolved this. Will reoder it again as soon as possible or as soon as this is resolved. I have been ordering alot of products in my old account. Had to change it because I forgot the password. I’ve never had a complaint about the products from...

Order no. S[protected]
Order confirmation date - 07th Nov 2018

Order delivery status is showing Delivered but till now i have not got the order physically, below mentioned details are of courier services.

xpressbees
Tracking Number - [protected]

kindly Crosscheck with the courier company about my order delivery status which is showing delivered but not received physically
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I have ordered shoes of which is i dont like it and poor quality and i want to retrn.
On clicking apply for return in order details.. And then apply.. Nothing is coming. Just its goes on rotating. As it slready 3 days over from delivery and i want to return on an prior basis.. Kindly help to return as fast as possible. The order no is so66035821 and orderd by shoes
Drlivery address: begampura kumbhargalli aurangabad 431001 maharashtra...

My order number so66035821 i my name is nitin and i want return this product but not procesing the return request and clubfactory support center is not taking any action from problem. So please tell my what can i do.
My emailid is [protected]@gmail.com please contact me. And solve my problem i want my money back i am very dissatisfied with club factory return process or customer service....

Hello team,

I have canceled my order through application and refund was initiated but yet i have not received and it been a month.

Please do the needful, i have also contacted with bank and paytm.

Refund initiated date: 2 november 2018

Order id: so60852892
Refund id: sor403481

Money: 2757 rs

I have also contacted club factory support, but from...

I returned slippers on 15th november 2018.. It has been 15 days since then and still i have not received a refund. The customer care number does not work and the customer care chat asks me to wait patiently saying they have not received the parcel in their warehouse. I want my refund immediately. The message i received after retuening is "[club factory] your order no. So61059110 has been shipped by delhivery. Your tracking number is[protected]...

The product was highlighted as they were gonna deliver 12-13 bracelets in that order.
And then the customer care said that it was only for 1 bracelet but they highlighted it as if more were to be delivered once they said they will replace it with 13 bracelet it was wrongly delivered so i should return the order but then they said its my fault.
Afterwards another call came for confirmation of return so i said i want to return...

I made guest order shipment... My order no is so65450641... While i'm tracking my order it suggest that it would delivered already 3 days before... But i didn't receive that order.. Tell me what can i do now... Shall i cancel my order or you delivered as it on right place... Please reply me as soon as possible

Best regards... Your customer...