Club Factory Complaints & Reviews

I placed an order with cf on 29th october and till date have not received it. Also there is no change in the status of the order since 7th november. To add to this no one picks up the call in customer care department. The so number is so60453813. Can anyone in the whole universe from cf can help me to get my order. The payment has already been made, its just the delivery that these people are frauding at

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Srinivas Raju Rokkam

from Pappinisseri, Kerala

Dec 3, 2018

Order id: SO60218354.. Order status is returned to warehouse.. So I will get refund or not?...

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Website: www.clubfactory.com

This is to inform that I ordered height increasing female shoes 3 days back order no SO[protected]. But I received some other pair of shoes that too size 44 when I ordered size 36 or UK size 2.5. this is so insane to take the money and deliver wrong product. I have lost faith in club factory. I want my order money back and I suggest not to order anything from club factory. Worst staff to deal with. They deliver wrong product and are not perturbed about it also. Stict action should be take in order to get my money.
I must say I have lost faith in club factory.

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Address: 411033

Order no. So67939936
Inside increase leisure plate shoes.

I ordered the above mentioned product directly via website of club product without any email login.
I mistakenly ordered the wrong size
But now i'm not able to return the product due to direct online order instead of app.
I have been calling customer care, but it's no help.

+1 photos

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Biswa Nayan Boruah

from Delhi, Delhi

Dec 3, 2018

I returned a product bought from club factory.They refunded my money to club factory balance . But they did not transfered the balance from the app to my bank account after wthdrawing the balance . Its the 15 th day and I did not get my refund .

product return due to wrong size - Comment #3287207 - Image #0

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Akshay Vijayvergiya

from Ajmer, Rajasthan

Dec 3, 2018

I have ordered an men's trendy casual printed hoodies and I have received my order on 26/11/2018 and I found it defective as the lower of the set is not properly stitched.

product return due to wrong size - Comment #3287223 - Image #0

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Arhan Sayed

from Bengaluru, Karnataka

Dec 3, 2018

I dont know how to contact club factory, I think club factory is doing scam with all the consumer, So i strictly recommend not do any shopping with club factory

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Iairisa Mitri

from Kohima, Nagaland

Dec 3, 2018

Please give demonstration vedeo how to use the thread dosent seem to hold other wise its a waste buying

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Angrung

from Ludhiana, Punjab

Dec 3, 2018

Since I will relocate my current location, After two after two weeks as your deliver expectation date is beyond the date were Iam, So I couldn't wait the time .

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Laishram Arvind Singh

from Savantvadi, Maharashtra

Dec 3, 2018

My order no is SO68917865 Now till my order not showing in the tracking delivery status..Which means this a fraud..
I paid rupees online for five products of clothing..
If information not reached at my email id.I will take action through Judiciary...
Thanks and kindly to do some initiative for this case. and let me know

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Sanafrin shaik

from Hyderabad, Telangana

Dec 3, 2018

Please process my refund
My order Id is[protected]

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Sheemo Shine

Dec 3, 2018

Hi.
I placed my order two days back and did not recieve any confirmation call yet. Im worried that they might cancle my order ..Please check into the matter and let me know..my order no. is SO69084851... please get back to me as soon as possible .

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Rajan Muthu

from Bengaluru, Karnataka

Dec 3, 2018

Not refounded Amount...[protected] phone number

product return due to wrong size - Comment #3288850 - Image #0

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Rajan Muthu's reply, Dec 3, 2018

Not refounded Amount..

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I want to candle order number- so71967562 which I already paid online actually I'm ordered 2 same products mistikely so I only want one .therefore I want to cancel one of the products I mistickly orders and pay for it ... After chaking my order status I found that I have orders the same product two times and also paid for it online its so disappointing having 2 same product so I request you please cancle it as soon as possiable

Club Factory customer support has been notified about the posted complaint.

Dec 02, 2018

Updated by [email protected] Please cancle my order so71967562

Dec 02, 2018

Updated by [email protected] Please cancle my order so71967562 which I have already paid online

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manu angel

from Patiala, Punjab

Dec 3, 2018

My order id is so68757534and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
Please let me the producer and I want refund money, worst company and worst costumer experience. Fake company from China. Please don't use this website

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suroong

from Churachandpur, Manipur

Dec 3, 2018

Please cancel my order no SO69621891. I have mistakenly placed my order and don't need the item to be delivered. It is a denim jacket with order ID SO69621891
-Thanks

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Sunaina Magotra

from Akhnur, Jammu and Kashmir

Dec 3, 2018

This was out first shopping in club factory but verybad experience we have got a nail quil and we have not got our free gift this is your way that people are not taking your items so you will do the nonsense offers now I want my free gift otherwise I have to take a big step now and no one is and no one is answering on the call

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Sushillo

from Dimapur, Assam

Dec 3, 2018

I have my order no SO62323253 i have some personal problem so i cannot get my order in meantime so they also not call me back now i want to know my order status through my link phone no. Or i want to delivered now so help me to find my situation on or before this month

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Pallabi Sutradhar

from Silchar, Assam

Dec 3, 2018

I ordered handbags but received very bad quality product, i requested for return. Pickup for return was done by courier. It's almost 15 days but still I have not received refund and any other update regarding my return.pls respond.the customer care no also does not get connected. Very bad service from club factory really disappointed.

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Krutishah

from Mumbai, Maharashtra

Dec 3, 2018

How do I return my guest order? What is the procedure to go about it? The website is very unclear on the same. How can the app say easy returns when it is very difficult to return an order. Kindly look into the matter and resolve the issue

Where will my money get refunded?

My order number is SO67804121

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Röbbîë Arõrâ

from Patna, Bihar

Dec 3, 2018

Am ordered a clue colour blazer but the size and quality of product is very cheap please I want to return it back and I want my money back...
I thing I do mistake to order the blazer it's really bad...

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Shubhi03

from Delhi, Delhi

Dec 3, 2018

My order is cancel by RTO I want it back who do i get that??

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1. Created account with facebook
2. Received items 13 - ordered:16
3 10 items are wrong sized
4. Even after delivery - items are showing as unpaid in the app
5. Customer care numbers are useless
6. No ways to sign up in the app - screen stucks [see attached]
7. Need refund, or i am lodging police complaint for fraud cheat and scam

+1 photos

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Dikshu Raghav

from Delhi, Delhi

Dec 3, 2018

Hello
i am dishank
I had ordered a pair of 1 pcs sterling couple ring from club factory which i have not yet and i paid the ring payment online
My address
41 devi mohalla bhondsi
Near bhondsi bus stand

order no. so63568763 - Comment #3287542 - Image #0

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Shabder Ali

from Kichha, Uttarakhand

Dec 3, 2018

My order does not deliver please check the detail.order no.SO67293314 its timing 3-5 days not deliver my dehradun address please confirm my order its not fair...i am not satisfy for this transiction

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Aashis Pandey

from Barddhaman, West Bengal

Dec 3, 2018

I want to return my product but my Return option is not visible and i can't return. Also customer care is not picking call so plz help me any one

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Jigna Parmar

from Surat, Gujarat

Dec 3, 2018

I was returned the item delivered by club factory bcoz of the size and material but i didn't get my refund I want my money refund

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Gunudon

from Basi, Punjab

Dec 3, 2018

By mistake i had ordered this pls cancel out i will buy one later on i dont wana this pls cancel it i want some another thing for my papa birthday so i want to reject it and wana buy some other thing in place of this watch cancel it out

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Rythm sam

from Lucknow, Uttar Pradesh

Dec 3, 2018

I asked for my order cancelled automatic refund but on that case my 13k transfer on club factory account order is by Tanushree Samuel
[protected] mail address- [protected]@gmail.com please tell me how I get my cash back 13k

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padma nila

from Chennai, Tamil Nadu

Dec 3, 2018

Hi my order no is S[protected]. How can I track my product.. and also when I will get my product. Let me know the procedure to collect my products

order no. so63568763 - Comment #3288841 - Image #0

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Address: 560017

Website: Club factory app

I ordered the suit vide order no. So62816126 and it was returned vide son[protected] due to low quality of clothing. The tracking id for return is[protected].

The return policy said it wil be refunded within 3 business day as screenshot attached. Where as i have returned items on 18 nov 18, the amount is not refunded till date. Many times i have chat with customer support service through app but the issue is not addressed.

+1 photos

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Alambagh V-Bazaar

from Gorakhpur, Uttar Pradesh

Dec 3, 2018

Dear,
i inform you bought a product from you whose quality is very poor
so please refund my cash

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rajdeokumar

from Chennai, Tamil Nadu

Dec 3, 2018

I haven't received the return product acknowledgement and i have called 5 times to customer care ([protected]) they have not response.
After that i call to just dial for the club factory details and call to provided no ([protected]). These people miss behave with customer and miss guide about the refund.

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rajdeokumar's reply, Nov 27, 2018

I have called so many time to club factory customer care but no one able to response and after getting the details on just dial once again call to club factory which is noida these people is miss behaving with customer.
so club factory is fake company who miss behave the customer and sell the fake product.

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Sahil jangir

from Anta, Rajasthan

Dec 3, 2018

I applied for return just after 20 minutes I received my parcel. Bit it isn't picked up yet.

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Palak Naidu

from Vadodara, Gujarat

Dec 3, 2018

I want to cancel my order no. SO69852902 order was placed by mistake. Please cancel the order.please understand mu problem and cancel the product

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Machindrameshram

from Mumbai, Maharashtra

Dec 3, 2018

I received my order but this order is very large
So please receivevd my order

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Machindrameshram's reply, Nov 25, 2018

My order is very large so receivd my order

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Supriya Mohan

from Chakia, Bihar

Dec 3, 2018

I placed an order about a week ago...I got the messages about packing of order and shipping of order. But I didn't receive my order yet. I want to cancel my order so that I can get my refund back.

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navia deep

from Baddi, Himachal Pradesh

Dec 3, 2018

Hi, my order No.SO65454623 which is a XL men sweetshirt. Since your sizes are not standarded so it is not true to Size. I want XXL now in it's replacement and I won't be bearing shipping charges. Please advise...Either you can replace with doorstep facility or refund me and take your article as this is no use of me.

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sneha snehaaaaa

from Tirunelveli, Tamil Nadu

Dec 3, 2018

Please please cancel my order. As i wanted to gift my friend's birthday but the delivery date is too far .it is waste of delivering after my friends birthday.and i have paid through online so please please return back my money to my account. Order number-SO69405728

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Saraj Bhattacharjee

from Mayang Imphal, Manipur

Dec 3, 2018

I had ordered for two shirts on 07/11/2018 and had paid rs.1611.50 on 07/11/2018 but as on date i gad not recieved the order or any communication regarding it.Kindly resolve.Screen shot of bank account transaction attached

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Setsaba jingz

from Imphal, Manipur

Dec 3, 2018

I joined cod membership to get cash on delivery but still i dint find cash on delivery

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Amresh Sıngh

from Gurgaon, Haryana

Dec 3, 2018

Damage sewing machine has been delivered to me that's by I want to return this goods to club factory

non refund of return items cost - Comment #3288858 - Image #0

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Address: 600100

I order a t-shirt order number so65492308 on 14 nov 2018, and i received on 17 nov 2018, and i canceled the order andi returned order with son[protected], but i didn't receive my amount i didn't get any response from the delivery person, i'm getting message like your order not received but i already gave back my order i called many times to customer service no response from them.

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CHi R AN

from Daman, Daman and Diu

Dec 3, 2018

I was order by mistake, & i want to cancel it.plz as soon as possible you may cancelled this product.
order no - SO71326650
order date - 30/11/2018

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Ak Arbaaz Khan

from Raipur, Chhattisgarh

Dec 3, 2018

My mistake plzz cancel my order ..
I request u and I am next time order anything correctly.

I returned my order there is no refund from last ten days - Comment #3287338 - Image #0

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Zaina Haleema

from Bengaluru, Karnataka

Dec 3, 2018

I did not receive my order yet but shown as delivered!!!

I returned my order there is no refund from last ten days - Comment #3287344 - Image #0

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Georgie Vineeth Mathew

from Chennai, Tamil Nadu

Dec 3, 2018

The order no-SO66377521. Tracking number -[protected]

I have ordered this particular product a week ago. But however, i encountered an emergency situation and had to leave the city for a while. So i can not recover the product. I wish to cancel the order.

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Oleander 93

from Aizawl, Mizoram

Dec 3, 2018

I have ordered one winter pazama set..order no S[protected].i ordered M size...I want to exchange it with XL ...I ordered as a guest customer...now I could not set exchange process ...as there is no option...plz help me out...it's really a good dress..
I want to exchange it...
Thanking you

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Shehanwaz

from Noida, Uttar Pradesh

Dec 3, 2018

Dear sir,
I booked a order from club factory but I received faulty product . Product refund by courier person but my amount not refund . Please look into this and help me for refund my amount. Order number is[protected]

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Yuvasree Dharan

from Chennai, Tamil Nadu

Dec 3, 2018

I orderes socks and its estimated delivery on 22nd Nov today 25th Nov still now i didn't receive the order couldn't track my order too.. Kindly resolve this isue.. I paid fr that

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Address: 605014

Website: [email protected]

I am not at all satisfied by the service of club factory. I have ordered an issue with order number "so66754898"and cancelled it but the money has not yet been refunded.in the app it is saying that it has been saying it is refunded but no money has come to my account. Another issue is i ordered an item with order number "so68179657", and after some days they themself has canceled it but money not yet refunded.
I would like the authorities to consider my issue as soon as possible.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: club factory

Hi am aniruddh kumar verma, order i'd so66728059, am many times request for cr support team and call center ecom and club factory.. First few cr support team confirm by update shipping address but no any change ship address. Am not hamirpur... Am working person so my lost time and mind tension... Please products cancel and refund all amounts bcoz incorrect information provided club factory team.

Attached screenshot

Regards
Aniruddhverma

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I received my order on 01-dec-2018. But i found it very in very cheap quality.. I want to return it.. Please help me... Why i am unable to return to it.. Please help... I have mnay orders from club factory.. And i am a regular customer of this site... But this time i am very disappointed... I first time want to return a order and i am facing problems... I need help. Please try to understand.. Please help me..

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I have ordered velvet lamb jacket short overcoat blue size l on 20.11.2018 @1170.29 but the order has cancelled by the company itself. Nd the club factory has messaged me that the amount rs 1170.29 has been refunded in my account but till today it's been 11 days i haven't get the refunded money in my account. I think the club factory is not a faithful online shopping site. Now only the point is i want my money back. Thank you.

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Address: Bhopal, Madhya Pradesh, 462003

I ordered a night suit and nail art diamond box but they’re is a defect in night suit and the diamond box is broken. As per your policy, if it’s your mistake, return will be free of cost for me, i tried many a times to return from the app but it’s just loading and loading... I want to return the order and want my money back, please do that for me asap

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Address: 793014

I would like to cancel my order no SO68406050 as I had selected the wrong size and I doubt about my money status at the moment. I’ll just have to ignore the courier anyway so I your kind enough to resolved this. Will reoder it again as soon as possible or as soon as this is resolved. I have been ordering alot of products in my old account. Had to change it because I forgot the password. I’ve never had a complaint about the products from this company and will keep on ordering it.
Thank you.

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Address: Thane, Maharashtra, 401209

Website: club factory

Order no. S[protected]
Order confirmation date - 07th Nov 2018

Order delivery status is showing Delivered but till now i have not got the order physically, below mentioned details are of courier services.

xpressbees
Tracking Number - [protected]

kindly Crosscheck with the courier company about my order delivery status which is showing delivered but not received physically

i have called many time at xpressbees helpline and mailed about but no reply is done by they side till now.

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Address: Aurangabad, Maharashtra, 431001

Website: clubfactory

I have ordered shoes of which is i dont like it and poor quality and i want to retrn.
On clicking apply for return in order details.. And then apply.. Nothing is coming. Just its goes on rotating. As it slready 3 days over from delivery and i want to return on an prior basis.. Kindly help to return as fast as possible. The order no is so66035821 and orderd by shoes
Drlivery address: begampura kumbhargalli aurangabad 431001 maharashtra

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Address: Bulandshahr, Uttar Pradesh, 431001

Website: clubfactory

My order number so66035821 i my name is nitin and i want return this product but not procesing the return request and clubfactory support center is not taking any action from problem. So please tell my what can i do.
My emailid is [protected]@gmail.com please contact me. And solve my problem i want my money back i am very dissatisfied with club factory return process or customer service.

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Website: www.clubfactory.com

Hello team,

I have canceled my order through application and refund was initiated but yet i have not received and it been a month.

Please do the needful, i have also contacted with bank and paytm.

Refund initiated date: 2 november 2018

Order id: so60852892
Refund id: sor403481

Money: 2757 rs

I have also contacted club factory support, but from there also i have received the response like my money will be in my bank account soon, and now its been a month.

Once i have been with fraud to get the refund, the club factory is having the worst service i have ever seen.

Regards,
Hardik

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Website: Club factory

I returned slippers on 15th november 2018.. It has been 15 days since then and still i have not received a refund. The customer care number does not work and the customer care chat asks me to wait patiently saying they have not received the parcel in their warehouse. I want my refund immediately. The message i received after retuening is "[club factory] your order no. So61059110 has been shipped by delhivery. Your tracking number is[protected] here: https://app.fromfactory.club/user_center/tracking/SO61059110" i have been texting their consumer care since 2 days after returning. Please do the needful to make them refund. Thank you.

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Address: Bhopal, Madhya Pradesh, 462016

Website: Www.clubfactory.com

The product was highlighted as they were gonna deliver 12-13 bracelets in that order.
And then the customer care said that it was only for 1 bracelet but they highlighted it as if more were to be delivered once they said they will replace it with 13 bracelet it was wrongly delivered so i should return the order but then they said its my fault.
Afterwards another call came for confirmation of return so i said i want to return it for full compensation return of money excluding pickup charges they said the pick up will be in 2+3 working days but no one came.
At the end i have only one bracelet and that also is damaged and of very cheap stained alloy.

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I made guest order shipment... My order no is so65450641... While i'm tracking my order it suggest that it would delivered already 3 days before... But i didn't receive that order.. Tell me what can i do now... Shall i cancel my order or you delivered as it on right place... Please reply me as soon as possible

Best regards... Your customer

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 154

no delivery of the item till date

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wrong delivery of order shoes so71432717

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product return due to wrong size

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cancel a product

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order no. so63568763

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non refund of return items cost

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I returned my order there is no refund from last ten days

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refunding issues

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cancel my order so66728059z

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I am unable to return product

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not getting refund

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defective products received

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I want to cancel my order due to wrong size and money shortage.

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order not received (payment is already made to club factory)

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i order a shoes an i want return a product because shoes quality is poor and i don't like it.

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I order a shoes an I want return a product because shoes quality is poor and I don't like it.

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I have not received my refund as it's been a month

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refund not given even after 15 days after returning slippers

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deffective and cheap product quality

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tracking the order

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