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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
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Club Factory reviews & complaints page 151

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A
Angeline Lionel
from Chennai, Tamil Nadu
Dec 11, 2018
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Address: Chennai, Tamil Nadu, 600063
Website: Club factory

On Nov I made order over a product of worth 560 (t-shirt) due to non availability of product they informed me the item was unavailable and the money ll b credited in ur account within 5-10 working days.. Now the date is 11/12 /18 still m checking my bank balance there isn't any amount credited from club factory... Pls do the needful as early as possible... Or else ready to go extend
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    N
    neeraj kumar mishra
    from Delhi, Delhi
    Dec 11, 2018
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    Address: 122001

    Dear Club Factory Manager

    I purchased Boat Neck Slanted Shoulder Stripe Long Dress Black on 18.11.18 order id is S[protected] and make payment Rs 382.61 but quality is very poor so returned it we have received Rs 291.21 Please send us balance amount rs 91.40

    We have paid COD Member Ship Charges Rs 49.75 with order id is S[protected] BUT but you have not delivered any product without payment Please refund it Total amount for refund Rs 91.40 and 49.75 that is Rs 141.15
    Club Factory customer support has been notified about the posted complaint.
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      R
      roselin deepa
      from Bengaluru, Karnataka
      Dec 11, 2018
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      I have ordered an item on 7th Dec'18 in CLUB FACTORY and received the Order (Number SO[protected] today (11th Dec'18). After opening the parcel I came to know that the product was damaged. I want to raise a re
      Club Factory customer support has been notified about the posted complaint.
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        L
        leobalbir
        from Barpeta Road, Assam
        Dec 11, 2018
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        Address: Dibrugarh, Assam, 786001

        Ref. to AWB:[protected] recieved today via Xpressbess i bought a jacket from your club factory website as a guest but it doesn't fit me well so i want to replace it... Order number is SO72647411... I want to exchange it with a new size... I don't know how to return it and proceed further... If it is possible kindly help me with this... Contact me as soon as possible. Contact number is [protected].
        Club Factory customer support has been notified about the posted complaint.
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          G
          Ghanshyam Shakya
          from New Delhi, Delhi
          Dec 11, 2018
          Resolved
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          Resolved

          Address: Gurgaon, Haryana, 122002

          I was talked with customer care number +91 [protected] to know my order detail but behavior was too bad.

          Giving proper information start abusing customer.

          i will never go with such eCommerce site in my life.

          My order ID S[protected], i wand my money back as soon as possible from clubfactory.

          Mobile no.[protected]

          xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
          Jan 20, 2019
          Complaint marked as Resolved 
          Club Factory customer support has been notified about the posted complaint.
          Verified Support
          Dec 18, 2018
          Club Factory Customer Care's response           Dear, if you googled our customer number, you probably met fraud. Please go to our APP support for your issue.
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            T
            Tam Desmond
            Dec 11, 2018
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            Address: 1989

            Please i want to know what's the delay of my orders from club factory the first order came late an i was hoping this one will arrive on time as stated by club factory which was 7 december i have try to track it an its has been showing me that it's ship already so i don't know if the delay is coming from the delivery company here is my order number so69263857
            Club Factory customer support has been notified about the posted complaint.
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            Size problem
            Reply
            I had ordered five different items in www.Clubfactory.com. Two of the items are defective. When I tried to refund through the online app, the company is not responding. The customercare number is not working for the past 3 days. Order Number: SO67977035
            Reply
            Club factory fraud Rs 35800/- with me
            Reply
            [protected]@gmail.com
            Reply
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              V
              Vasavdatta Chakraborty
              from Vellore, Tamil Nadu
              Dec 10, 2018
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              A few days ago i received a call from club factory branch located in pune, that i have won a lucky draw and i have won a cash prize of worth 12 lakh rupees and that i had to only pay 7000 as gst. I had to provide my account no. And aadhar card no. I transferred the 7000 rupees.
              But they demanded an amount of 12500 as my account was savings account.
              After that no money was credited to my account and i had lost a huge sum of money too. This sort of fraud has happened. I complained once before too but no action had been taken.
              Club Factory customer support has been notified about the posted complaint.
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              Please cancel my order it is worg item
              Reply
              I dont want this product. I thought it was an apple phone please cancel my product
              I am not interested in the product.

              [Club Factory] You order SO67485438 is being processed by factories. To prepare your items, it takes about 1-3 business days.

              Please cancel it.
              Reply
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                P
                priyanka1106
                from Kunigal, Karnataka
                Dec 10, 2018
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                Address: 201301
                Website: Club factory

                I had purchased a sweater from club factory online
                The picture showed awesome quality and appropriate size but when the courier received then the same was of cheap quality and size v v small
                I tried to return it, but the app is so pathetic i can’t place a return order for past 4 days
                Such a pathetic company of thieves
                No one should buy from club factory
                The are scoundrels
                Please help me in getting my money back

                Priyanka singh
                [protected]@gmail.com
                Club Factory customer support has been notified about the posted complaint.
                Dec 12, 2018
                Updated by priyanka1106                 Please help me resolve my complaint
                These people are v non coopo
                Dec 23, 2018
                Updated by priyanka1106                 Hello
                Am adding a screenshot of the mail received today
                Inspite of repeated reminders, these people are following such a lethargic attitude
                They do not want to arrange for a pick up and also asking for bearing the return cost myself
                No company in the world works without a proper return policy
                These people a cheaters and be fooling customers
                Please spread the message so that other people do not get trapped in this quagmire
                Priyanka

                Dec 25, 2018
                Updated by priyanka1106                 There has been nothing done on my complaint yet
                These people are taking the request of the consumer so lightly
                I appeal every educated and legitimate user to abstain from purchasing anything from club factory as they are cheats
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                  S
                  Shreya Shreya
                  from Boisar, Maharashtra
                  Dec 10, 2018
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                  I want to cancel my order on Club Factory. The order which I want to cancel is order number SO71744898 because it was ordered by mistake and also I am not available to receive the item. I tried to cancel it through the club Factory app but there was no option to cancel. So please please please cancel the order and refund the amount as soon as possible.
                  Thank you
                  Club Factory customer support has been notified about the posted complaint.
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                  Totally ur procedure is wrong, u r taking so much time to delivery product, product also not good so, please cancel this product
                  Reply
                  Track I'd no:[protected]
                  Please Refund My money
                  I didn't got my product so please refund money
                  Reply
                  I just bought a bag by mistake, i was willing to by a different bag but mistakenly my sister ordered the different one. Now i request you to cancel my order no.SO71550030. Please cancel my order as i want to buy a different bag and really sorry for the inconvenience. Kindly take a quick action.
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                    M
                    Mihul Khan
                    from Delhi, Delhi
                    Dec 10, 2018
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                    Address: 110030

                    My name is Nazia khan. My order no is so71600977. I order my product on 1 DEC 2018. Its deliver on 10 DEC in the morning
                    And i requested to return my product on same day 10-DEC... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
                    Please take your product and refund my money..
                    Club Factory customer support has been notified about the posted complaint.
                    Dec 10, 2018
                    Updated by Mihul Khan                     My name is Nazia khan. My order no is so71600977. I order my product on 1 DEC 2018. Its deliver on 10 DEC in the morning
                    And i requested to return my product on same day 10-DEC... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
                    Please take your product and refund my money
                    Dec 10, 2018
                    Updated by Mihul Khan                     My name is Nazia khan. My order no is so71600977. I order my product on 1 DEC 2018. Its deliver on 10 DEC in the morning
                    And i requested to return my product on same day 10-DEC... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
                    Please take your product and refund my money
                    View replies
                    My product is not my size and is not of colour what I ordered soo return my money back...my product is also of worst material
                    Reply
                    Swarnika Srivastava's reply, Dec 10, 2018
                    Worst material and not of my size not of colour which I ordered
                    Can you give the bigger size shoes of same brand and color as this size is not fitting or please return this shoes. Mu order no. AWB: [protected].
                    Reply
                    Hello,
                    I have ordered one product it is not satisfaction, so please return back and re fund as soon as possible.
                    ORD NO.SO70034022
                    Reply
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                      R
                      Ria Rath
                      from Muzaffarpur, Bihar
                      Dec 10, 2018
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                      I have received my ordered product which turned out to be big in size..so I returned the product
                      My product has been taken 5 days ago still Money is not refunded..please tell me when I will get my money back...
                      I have contacted the customer care number they have not responded...I have also contacted the support chat in cf app but there also no response.kindly please help me to get my money
                      Club Factory customer support has been notified about the posted complaint.
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                        D
                        Deepu@9
                        from Ongole, Andhra Pradesh
                        Dec 10, 2018
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                        Address: 500056

                        Please sir cancel my order. It was by mistakenly ordered please cancel the order. My order no is SO74432151. I love the products which are in clubfactory. And the prices are worth for it. Please inform me after the cancellation of the order. I hope you will cancel my order and you will let me know that u have cancelled the order sir. Thankyou clubfactory..
                        Club Factory customer support has been notified about the posted complaint.
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                          M
                          MadanMohan Panjabi
                          from Pune, Maharashtra
                          Dec 10, 2018
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                          Name : Madan Panjabi .. Phone:[protected]
                          Product : Men's Multi Pocket came jacket
                          Order No. S[protected] delivered on 30.11.18 at Ahmedabad
                          Return Complaint: Too small in size. Return requested : 30.1.18
                          i.e. same day of delivery
                          Return Track No.[protected]
                          No progress intimation yet received i.e no SMS message received nor product taken back by the company.
                          This is a unique long delay of 10 days .
                          IMMEDIATE ACTION/RESPONSE AWAITED.
                          Club Factory customer support has been notified about the posted complaint.
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                            M
                            mark257
                            from Noida, Uttar Pradesh
                            Dec 10, 2018
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                            My name is shashank gupta. My order no is so69024646. I order my product on 23 nov 2018. Its deliver on 6 dec in the morning
                            And i requested to return my product on same day 6 dec... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
                            Please take your product and refund my money
                            Club Factory customer support has been notified about the posted complaint.
                            View replies
                            I have order one zipper on 20th November but it cancel on the club factory side and it transfer the amount to club factory app but I am unable to transfer that amount to my bank account... Order no. SO67994978...please check and do need full
                            Reply
                            Ihave withdrawn the refund money from club factory but it is not showing any response 8 days have passed my withdraw id-dc36EsC85Nz1HM6IF4F2ocs0f
                            Reply
                            I made an order yesterday and the order no is SO73033417 and the payment is done through Debit card and the amount is also debited from the bank. but on the app its showing like unpaid and there is no update from them regarding order also
                            Reply
                            It’s a apple x cover not 7
                            Reply
                            My order no is SO69110300.IT is about ten days that I have purchased my order.yet not received
                            Reply
                            I had order today morning in club factory. But now it's empty in my order list. And I'm not able to track it. I have paid it online and still didn't get any confirmation from club factory. Please cancel the order and credit the amount.
                            Reply
                            My order very let I'm waiting 15days
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                              S
                              Srishti Gureja
                              from Gurgaon, Haryana
                              Dec 10, 2018
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                              Website: Club Factory

                              Hi sir/mam

                              I have recently purchased an order with cod, due to some issue i want to return that product. While applying for the return request i have seen that the amount i'm getting in refund is less than what have paid. I know they charge 90 inr as a return fee, excluding the return fee also the refund amount is incorrect. I have purchased that product for 675 inr and i'm getting 345 inr of refund. Almost half of what i have paid. Please help me with this asap.
                              Club Factory customer support has been notified about the posted complaint.
                              View replies
                              I order a hoddie .. which is low quality that's why I'm returned the product .. but i don't get refund till the date . order date- 28 October. return date- 24 November. i want my refund but from the service support centre they don't refund my balance
                              Reply
                              shreya shrma's reply, Dec 6, 2018
                              i returned the product but i don't get any refund... i want my refund
                              shreya shrma's reply, Dec 6, 2018
                              from 2 weeks I'm waiting for my refund ... service centre told that they refund balance but i don't get any refund in my account
                              Please help me. they send to me part of your order not available and they refund the amount to my card but i didn't receive any money. Refund ID is SOR[protected] Order number is SO61464065. Please help as soon as possible. Please. My refunded amount was 28.88 USD .
                              Reply
                              I have returned the product but not received the refund .I am very unhappy with this.
                              Reply
                              Hello ClubFactory,
                              My Order No. SO72249772.
                              I recieved it today itself. My Problem is the Product I got is Small for my waist.
                              Please return it and replace it with 36 size Waist asap.
                              Thank you.
                              Reply
                              I have ordered a product by mistake... Unable to cancel it. Pls cancel this order [Club Factory] order SO72368561
                              Reply
                              It is showing that my order is delivered but I didn't receive my order.My order was confirmed on 21st Nov and it shows that it is delivered on 29th Nov. Order no is SO68076863.

                              Shreya
                              [protected]@gmail.com
                              Reply
                              My contact nambur [protected]
                              My account nambur_[protected]
                              Reply
                              Teer Hero's reply, Dec 2, 2018
                              My moneny ritun
                              Few days ago i brought a pair of shoes but it dosen't fit me well so i want to replace it with a bigger size
                              Reply
                              Sir/mam,
                              I have received the updates that my transaction is not successful due to session expired. I can't understand what it must mean. Can you please provide me more updates. I have done my payment and my order number is SO71356518. [protected] it is my contact.
                              Reply
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                                P
                                Priyata Limbu
                                from Noida, Uttar Pradesh
                                Dec 10, 2018
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                                Order no so68588847
                                Hello,
                                I received my order on 7th december, 2018. But two of the items didn't fit on the size. So, i tried to apply for the return request on the club factory application. I checked on the items i wanted to return along with the reason and when i hit on apply return tab, i got stuck there. I have been trying to apply for return since the day the package was delivered but to no avail and each time, i am stuck on the same page. Please help. I need to return the items within the next 7 days as per the 9 days return policy of the company. There is nothing wrong with my internet connection.
                                Club Factory customer support has been notified about the posted complaint.
                                View replies
                                I want to return the night suit i ordered and get refund.
                                Reply
                                I want to cencel my order beause i can't recieve it now beacouse i am out of city for 1 mount so plz cencel my order as soon as possible .
                                Reply
                                I want to cancel my order
                                Please look into it
                                I ordered it wrongly
                                Order no is SO68620169
                                There are 4 items in my order
                                Please cancel ny order and please refund the money
                                Reply
                                Phone number:[protected]
                                Phone number:[protected]
                                Reply
                                Çhäñdrâ Møhāñ's reply, Dec 4, 2018
                                Product not working clearly
                                I have ordered 3 products on club factory .accidently I have log out my accont and all information of my order are lost after log in.Now how can I recover these orders.
                                Reply
                                milon phukan's reply, Dec 3, 2018
                                I have ordered 3 products on club factory.Accidently Ihave log out my account and all informations of my orders lost after log in.Now how can I recover my orders.
                                Balance amount is being deducted but no order is being place payfreeze S[protected]
                                Reply
                                Payment is done but still I have not yet received my product.
                                My orderId is SO69765936.

                                Even there is no mail or Call regarding product deliver. If you are not able to proceed with the order atleast refund the money.
                                Reply
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                                  N
                                  nighot ankita
                                  from Pune, Maharashtra
                                  Dec 9, 2018
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                                  I ordered a loose long sleeve t-shirt of order no. So72515361 which i want to return it back, it is not as i have expected. So please pick it up from my delivery address. I don't like it at all. Please except my complaint and i hope it will get resolved faster as i expect from you.
                                  It's quality is not good and not as shown in the picture. So please please solve it as soon as possible. Thank you.
                                  Club Factory customer support has been notified about the posted complaint.
                                  View replies
                                  Wrong size shoes 1number bigger size i want
                                  Reply
                                  Want to cancel my order...order number S[protected]
                                  Mistakenly ordered wrong product so i want to cancel it ... Couldn't find cancellation option so seeking help from here...
                                  There must be an option for cancellation of order so the customers wont haveto post any complaints... Thank you
                                  Reply
                                  I got a message from club factory that my ordered product is out of stock and the mpney is refunded and use that money for next order but that refunded money is not adding in my next order so once look about my refunded money and add it to my next order
                                  Reply
                                  I ordered a top but top was over size so i returned . I got is the refunded balance in my club factory balance i withdraw it to my bank account but i didn't receive any money
                                  Order no - SO45660659
                                  Pls help as soon as possible my refunded amount was USD 4.91
                                  Reply
                                  Please deliver my order ASAP.. I ordered 10 days ago.i got sms n there is mentioned for order prepare in 1-3 working days but i have ordered 10 days ago on 23/11/2018.when I ll get my order. I have already paid for this order.
                                  Reply
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                                    S
                                    Sufia Tazeen
                                    from Pathanamthitta, Kerala
                                    Dec 9, 2018
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                                    Address: 682017

                                    I’d placed 2 orders last month. When i track these orders it was shown out for delivery but not delivered since there was some mistake in my address. The very next days i called them confirmed my address and rescheduled it for the next day. And form then it has been 5 days for now the ecom express haven’t contacted me nor i have received any message regarding my delivery. I don’t understand how do this club factory ship the products with such unprofessionals who don’t even know the exact location or number of their branch. I called them more than 10 times asking them the courier executive number or address they aren’t priding it. And when you call this club factory they are not even responding to mails or calls it has been such a bad experience from club factory. And i’d never again shop form these guys. I’d already paid for my order i either need the products or my refund.
                                    Club Factory customer support has been notified about the posted complaint.
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                                      R
                                      rdz
                                      from New Delhi, Delhi
                                      Dec 9, 2018
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                                      Website: www.clubfactory.com

                                      Order no - so73788769. I ordered a mobile case for iphone 7. They sent a case for iphone 7 plus and the design is also not the same as the one i ordered. I tried to put a request for returning. It is not getting submitted on app. I called their customer care line, they asked me to submit the complaint on their customer support chat. I tried to submit it on the chat. No proper replies on the chat, the answers are un-helpful and they take hours to reply and repeat same questions again and again. Very bad experience. I want the item returned with full refund.
                                      Club Factory customer support has been notified about the posted complaint.
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                                        PayalShah2011
                                        from Mumbai, Maharashtra
                                        Dec 9, 2018
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                                        My brother had ordered for jacket order no so67860588 but had returned the order has was about to get refund but instead of getting the refund his ac has been fully debited and to solve the query no one is picking call at customer care and we called at one of the no that person is telling us to download the app and give other a/c details and get refund immediately in my brother's a/c, i am not getting that it's club factory mistake that they debited my brother a/c so they should credit it back than why they asking for other ac details
                                        Club Factory customer support has been notified about the posted complaint.
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