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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Mar 15, 2026

Complaints 5547

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Club Factory reviews & complaints page 153

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Address: Ghaziabad, Uttar Pradesh, 201007

I had placed an order on 21st November, 2018 from the club factory mobile application. Order : SO68084798 It was shown in the tracking details that the product has been deliverd to the location but neither me nor any of the neighbour nor guards received the same. Even the courier boy do not calll me for the same to recieve the product.
And for the same I registered complaint more than a week ago and not get response from either of the sides (Neither from Club factory nor from the courier company).
Kindly resolve this problem by contacting with your logistics partners and your team as soon as possible.
Because as a customer it is too hard for me to tolerate this type of behaviour from the other side.

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Website: Www.clubfactory.com

We have returned one product through delhivery. We then tracked our product in delhivery website, there we came to know that our pruduct has reached clubfactory .
But they didnt refunded our money .plz refund our money because we have to buy another porduct.
Product name: military motorcycle pilot mens bomber jacket.
Return id: SON[protected]

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Dec 05, 2018

Updated by Visharad Vishu Order number : SO58553625

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Address: Jaipur, Rajasthan, 302012

Website: club factory

I placed an order for a dress from club factory but they canceled the order from their side and said they will refund the money back. It has been now more than a month and no refund has been received.
Refund date: 6 nov 2018
Order no. So60004696
Refund reason: missing
Paytm transaction id: 2018102811121280011016802054313
Refund channel: debit card
Account: sbi
Refund amt: ₹495.16

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Address: SO 71269342

Website: WWW.clubfactory.com

This hodiee was not comfortable beacuse you give me the kid size and my age is 19+ so i was confuse so better you exchnge me this hodiee and give me refund my order money and it was to short so can you please come and get back this order because this hoodiee was too short for me so this hodiee was not comfortable because you give me the kid size hoodiee

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Dec 05, 2018

Updated by Aditya Dilipkumar Soni Too short for me

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Address: 98003

Hi i have ordered two products from usa. I got a mail saying that my package received at main unit. It's been a month since i placed my order. There is no update if my order has been shipped yet. It will be great if i get the update. Else please return my money back. Here is my order number — so65915643. Please do resolve my issue as soon as possible. It's been really long and having no update, really makes me sick. I feel i am no longer interested to get my packages. Please update me through my email. Hope hearing from you soon. I have placed my order as guest. Return my money if the shipping is going to take more time.

Thanks in advance

So65915643

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Address: Bangalore, Karnataka, 560025

I ordered a Blazer on 21st Nov 2018. It is showing delivered, but I haven't received the product. My order number is SO68025233. I have already paid the amount also by card.I tried calling customer care number as well. Nobody is answering.I would like your team to insvetigate and do the needful to resolve as soon as possible.
Emo Meetei
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.clubfactory.com

I recently ordered a sweatshirt and a jacket from Club factory.Order number SO69145522, Both the items are of such poor quality. Doesnt deserve the amount i have given.Worst quality of clothes I have ever seen.
I want to return this package by self sending(without arranging pickup).
Please provide me the correct information of when and where the refund will be sent.My payment mode was COD, can i get the refund in my bank acc?
Also, My order total was 1329 + 100(charges for COD)
i want to confirm that this whole amount ie 1429rs will be refunded in my bank account or not?

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Dec 04, 2018

Updated by Siddhi Shree I will take the package to club factory warehouse by myself. provide me details about that too.

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My order number is SO69799825. the item what i received is a different, used old cloth which is not even worth for Rs 100..I need my money back & you arrange to collect the dirty cloth..I would never ever recommend club factory to anyone..very soon thi company will vanish...mark my words...Three more items i was supposed to shop which is in my cart & i was waiting for my COD confirmation...Here after I'll never open ur site...

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Address: 110092

I placed an order to club factory and their app shows its easy to return.
I have to return a minihand sewing machine as I received in damaged condition i tried to place a return request through the app but it never gets submitted, their phones are always busy, no one responds on chat too. I have tried every possible way to communicate with them but nothing worked out.
I want my full money back in the original payment mode It is club factory’s fault.
Its worst experience with club factory
Just shame on you, you are making fool of customer after delivery of product u don’t respond to them

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Address: Gautam Buddh Nagar, Uttar Pradesh

Hi, My name is Kareena Tanwar. My order number is SO68860918. I Order my product on 23rd Nov 2018. It's delivered on 29th November in the afternoon. And I requested to return my product on the very next day i.e. on 30th November 2018. But there is no response from your side. I got my tracking return number[protected]. But no person has come to pick up my return product yet. Please provide me a pick-up person at my address as soon as possible.
Please take your product and refund my money..

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Website: Clubfactory.com

I placed an order to club factory and their app shows its easy to return.
I have to return a handbag as it is defected, i tried to place a return request through the app but it never gets submitted, their phones are always busy, no one responds on chat too. I have tried every possible way to communicate with them but nothing worked out.
I want mu full money back in the original payment mode. How can a brand new product be damaged. It is club factory’s fault.

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Vikas jayabane

from Tanuku, Andhra Pradesh

Dec 4, 2018

I have returned a track suit because of size issue.
The product was picked up on 14 November 2018 and I still didn't receive the refund .
It's been nearly 15 days since pickup.
According to return policy, refund should be initiated within 3 days.
Please refund it as soon as possible
Return I'd: SON[protected]

F

Filomina Ashok

from Tirur, Kerala

Dec 4, 2018

I placed the order on 13th Nov.and in the same day I received a call from them to verify the order and near my order it shows cod cancelled..I want that product.please club factory slove this problem
Order no.-SO65178615

J

Jaish Cheepilat

Dec 4, 2018

SO62261950 was done on 4th Nov 2018. 16th Nov out 0f 5, 4 items were shipped as per the tracking info, with imile as the courier agent. After that there is no info neither as a reply to email from Club guys nor imile is responding to the phone[protected]office in Dubai. I have not dealt with such an unprofessional corporate in my life.

R

Raghavharsh

from Gurgaon, Haryana

Dec 4, 2018

Dear sir
My jecat order XXL but Deliver XL Size jecat so please change my jecat

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Website: Club factory

I have ordered heels from club factory and received it damaged and there is no pearl in one shoe and its also damaged. I want to return the product and the customs care is not providing any solution for the issue instead telling that they will compensate $0.50. I have paid 787rs for that. The order number is so70119275. I want to return the product and i have filed the return but they cancel it. They don't even schedule pick up or provide address for the return. Please solve my issue

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Dec 04, 2018

Updated by kavery Please provide me the address for the return and help me to get my refund. It is damaged item. As per their rules if it's their fault, they will bear the cost of rs. 90/- I want to return and get refund. Please assist me

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Address: Coimbatore, Tamil Nadu, 641033

Website: www.consumercomplaints.in/new_complaint

Hi,

I wanted to return the smart watch which was ordered from club factory, because it does not meet my expectation pick up request has been submitted before 4 fays still i did not receive any call regarding taking back of my return request, and also in club factory i have received other products which were good and as expected. Do make it fast on return and refund and do consider this as my request and i tried to hotline services but it is not connecting and repeatedly asying the thing. Make sure the customer care line is responding within a minute because everyone is in urge situation so please do the needful and this is handy for me.

My order id: so67068206

Please do the needful and refund the amount.

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Address: New Delhi, Delhi, 110018

I have placed the order on 19th november, 18 and got the worst quality i can ever get. Totally waste, i forgot to take snapshots of them. Its been more than 12 hrs didn't get any response on chat and this is how there chat support works, don't even reply.
Today i talked to a supervisor who was good for nothing and was telling club factory has their own rules and laws of return. And don't refund in bank. Only can issue refund in club factory account. And asked me to wait for 7-10 days more to get refund. When i asked for complaint email address. He mentioned that we don't have any..

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[club factory] my order id so57733764 has been canceled and i won't get any refund till now. Please refund me as soon as possible. Its been over one month since i ordered product from this clubfactory. They themselves cancel my order and didn't give me my refund till date. I'm not feeling trustful about this website. Please give my refund as soon as possible

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Got my order from club factory. I've ordered red-yellow harry potter scarf and got black-yellow coloured scarf. I want to exchange my product if possible. Otherwise i want to return it and get my money back. It was my first order on club factory and literally it was my worst experience. There is no option to return or exchange items. Do you guys want to irritate your buyers? Kindly keep a check!

Order no. 65203835

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Address: Fazilka, Punjab, 152024

Website: Club factory

I ordered black blazer of xxl size but it's not fit to me . So i want xxxl size . Please replace my order with xxxl size as soon as possible as i need it urgently. My order number is SO70313052. Please do arrangements to replace my black blazer with xxxl size. As it's my first dealing with club factory so i am hoping for the best response from your side.

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Address: 122018

Website: www.clubfactory.com

I placed the order SO65461111, 2 items were wrongly delivered, I ordered for XL size got medium in one case and wrong measurement of other item which is labeled as XL but fit is of Large size, Want to return but gettting no response from club factory,

Customer chat support is not responding to chat,
Customer call support is asking to drop request on chat or application,
Application is not responding at the time of submitting request for return.

Got trapped, and not able to do anything now ..

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Dec 20, 2018

Updated by Visswas There is no response and resolution towards this raised complaint

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Address: 411001

I had ordered a pair of earrings from cf. But i got another earring. So i returned it. Now i have got refund but they have cut the shipping charges, even though an item was under free shipping. How can you charge shipping cost... First of all it was club factory mistake. You gave me wrong item and when i returned it.. You again charged the shipping cost... This is completely not fair. You cant cheat your customer like this.
Please refund my complete money back.

Return order : son[protected]

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Invisible Penguin

from Guwahati, Assam

Dec 3, 2018

When i try to return a guest order, it says login. when i login and try to return the order again, it again says login. i feel like I'm living in a time loop... hello please refinery reply help SOS.. i don't know what to write next... FML... need my money asap... 350 characters are too much... change it... i suck at English... help again...

V

vandana kshatriya

from Ahmedabad, Gujarat

Dec 4, 2018

I ordered 1 item from club factory on 14/11/2018. My order no. Is SO65392356.
I returned that product on 20/11/2018. I paid through net banking of sbi. It's been 8 days and i still didn't receive my money.

H

Harshit Bahuguna

from Kashipur, Uttarakhand

Dec 4, 2018

Not dilivered

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Address: 144007

Website: Club factory

I have ordered a red rose jacket from club factory. I want to return order so65872179 but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? But the website says we have to return the order in 9 days. When i am rising this complaint already 1 day has been completed.

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Rahul Jadaun Srcm

from Delhi, Delhi

Dec 4, 2018

Maine one pair shoes order kiye the jinki quality achhi nahi hai or mai vapas karna chahta hu lekin koi option nahi aa rha kripya meri is samsya ka samadhan kre.

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