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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 147

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Address: Katihar, Bihar, 854106

Hello, i have following order details.

Dear customer, your clubfactory "pre-paid" shipment awb[protected] is out for delivery by ecom executive ph: [protected] pin: *

I received this message on 8/12/2018. The delivery boy called me and i was out station that day. I asked him to deliver the product the very next day.

After that i never received a call from the delivery boy and number mentioned here is not a call back no. So i could not connect him.

I rgister a complained on cf support. They told me that the order is delivered to you though i have not received it. I lodged fake delivery update complaint, and my complaint i'd is[protected]

Though it has been quite a few day, still i did not received any update from cf. Could you please update me on same as soon as possible.

Jan 27, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, for this issue, please write to us at [protected]@clubfactory.com

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Very disappointed with this service after 10 days wait my order cancel because it's out of stock i m not responsible for that i hv order on 14 december 2018 or was confirm order on 24 i got message that my order is cancel very irresponsible answer i got from cc i want that company should take action on this because it's not acceptable how company can cancel order like this very bad service you are giving

Feb 3, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, sorry for the cancellation, it was canceled because items went out of stock, but we will try to re-stock very soon.

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I ordered a cotton trouser order no. So51358839. The trouser delivered to me was not my size so i returned it under refund i'd no 2133141. Even after the elapse of over 3 months, the refund has not been received. Although i received a communication on 22.10.2018 that the refund has been credited to my account. The details of the account wherein the refund has been credited is not given. It seems to have been sent to some wrong account. You are requested to look into the matter and send me the refund.

Feb 5, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, I checked, your refund in in account id: [protected]@yahoo.co.uk, please log in to check.

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Website: www.clubfactory.com/shopping/india-shop

I made a purchase of a bag and made the payment as a guest user as i hadnot made any account with club factory yesterday (23 dec 2018).

I made the payment via paytm wallet but the next screen was error screen.

Money got deducted from my paytm account but i did not get any email or order reference number.

Unfortunately i cannot quote the order number

+1 photos

Jan 29, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, sorry for the trouble, please contact [protected]@clubfactory.com for this issue

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M

Madhu Basu

from Mumbai, Maharashtra

Jul 13, 2019

My payment is done for club factory. I paid via BHIM. When i return to see my order if it got confirmed it wasn't! I either need a refund or want my order confirmed.
Following is a message that i got from BHIM that confirmed the payment. I hope some action is take as soon as possible:

You have successfully paid INR 1013.37 to cashfree..[protected]@yesbank.

The following message is from my bank:

Dear SBI UPI User, your account is debited INR 1013.37 on Date[protected]:10:04 AM by UPI Ref No[protected].Download YONO @ www.yonosbi.com

K

Kalpesh Zurange

from Mumbai, Maharashtra

Oct 22, 2019

I placed a order of sony h700 headphone payment done with successful but order not confirmed

payment made but order not confirmed - Comment #3567593 - Image #0

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Address: Bulandshahr, Uttar Pradesh

Website: Club factory

I did ordered 3 items from this site which costs 3500 but i didn't like the quality so i return they took they said it takes 3 4 days to refund but i got no message no email nothing from the company they just scammed my money and my order number is (So[protected] pls take action against this i need my money or i will take further action against your company club factory

+3 photos

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Website: www.clubfactory.com

My order number is so72363335. I have ordered a watch at a sum of rs. 673 on 3rd december 2018. I have received the order on 12th december 2018 but when i opened the packet it was a women's wear sweater. Since the day i am continuously requesting club factory support for the redressal of my problem and have asked for refund. But all are they doing is nothing and only telling me that my case is being referred to their senior but now they are even not replying. My money got wasted. They are fraud

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Address: Hyderabad, Andhra Pradesh, 5000082

Ear rings set which i ordered was not came as show in picture.. So i returned it my money was not refunded and this bloody club factory not responding.. I want to file a cyber case regarding this.. How can u make such a fool.. As we used many applications this was totally wrong... Totally fake i[censored] can't resolve this.. Get ready for the consequences.. It's nearly 3 months.. No respone from u people..

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Address: 411047

Website: Club factory

My order no is so67031133, i ordered a comb from club factory for which i done my payment through paytm of 175 rs. After receiving the product i found that product is of very bad quality so i returned that product to club factory but they didn't refunded my money of rs 175 in my bank a/c rather they only refunded 85rs on club factory factory which i am unable to use it.

+1 photos

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Address: 620005

I ordered a black shoe from club factory. But the size seems to be bigger.
My order id is so75070634 and i want to return this product. Please let me know the procedure of returning it and i want to refund money. It would be helpful if this happens asap.

I also tried contacting those people and unfortunately could not reach them.
Hope to get proper guidance from this site and this issue gets resolved quickly.

Feb 2, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, this is a guest order, please go to "find my guest order" to return. Any questions, you can also contact our customer support center within the APP.

Dec 26, 2018

Updated by JaneG Thanks for your response. I did that already and tried contacting the customer service but couldn't reach them.
THat is the reason I posted it here.

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My order number is so77550516. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 4 days gone by and i have no idea where my order is. And no details of it with the courier service. Plzz

Feb 13, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, sorry for the trouble, there is 10 days shipping delay, but you will get your order later. You courier is ecom, when the parcel reaches India, there will be tracking updates.

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Address: Darjeeling, West Bengal, 734003

I placed an order day before yesterday and amt. Also deducted from my bank a/c and its been about 48hrs, but my order is not yet confirmed and status of that order is showing unpaid. I contacted club factory customer support the whole day yesterday but no one was picking my call and i tried to contact through chat but there also, no response from their side. 48 hrs ago also they wer saying... Working on ur issue. Now after 48 hrs also they are telling same thing. I dnt know wts wrong with club factory. Pls club factory either confirm my order or refund my money as early as possible

Jan 29, 2019

Complaint marked as Resolved

Dec 23, 2018

Updated by Alisa Rai Problem is not yet solved... I am frustuated. Either confirm my order or provide me refund of my amount..as early as possible

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, please contact us at [protected]@clubfactory.com with your bank transaction screenshot and SO number(if you have). We will solve for you.

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Address: Raisen, Madhya Pradesh, 464881

Website: m.clubfactory.com

My order is return please give me my money back my no was wrong that why my order is return
My name is anil barwa
Address teacher colony near sai mandir
Begumganj raisen mp

I request please give my money back

https://m.clubfactory.com/product/1886870?channel=whatsapp&utm_source=AppShare&u...⇄

+2 photos

Feb 4, 2019

Complaint marked as Resolved

Verified Support

Dec 26, 2018

Club Factory Customer Care's response Dear, if you provided us with a wrong number, the delivery boy wont be able to contact you, thus the parcel was returned. Please contact our support center with your SO number within the APP.

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Address: Jalandhar, Punjab, 144001

Dear team,
My tracking number[protected]. I have ordered shoes worth rs 988 on 5th dec and expected delievery date was 21st dec and today is 22nd dec and i havent recieved my order yet. Im a student studying in london and i have visited india for few days to meet my family and im going back on 25th dec and i had to take the shoes along with me as later on its of no use for me. My shoes have reached delhi custom on 9th dec. Your service is so dam poor that i cant tell you. Im your old and loyal customer but im so dissatisfied that i cant tell you. Please open the attachment also which im attaching along with the mail.
So in the end i request you to refund my 988 rs as later these shoes be just waste of money for me.

Yours sincerly
Raymen saggi

+1 photos

Jan 26, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, if the shoes are not delivered to you, we would issue refund to your APP balance.

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Today i was ordering a clutch from the club factory app and while i mafe the transaction... It stopped in between and error was shown. I have a message from the bank that the amount has been deducted. But in the orders section of the app it is showing that it is unpaid. Kindly refund my payment and please do resolve my issue urgently as it is very important.

Jan 26, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, for this issue, please contact us at [protected]@clubfactory.com, we would check for you.

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A

Anmol bajaj 95

from Jabalpur, Madhya Pradesh

Dec 24, 2018

I have an order a one piece .in photo it was loom to cool but when i have take order it was too cheapp please return my money.

Anmol bajaj 95's reply, Dec 22, 2018

Material was too cheap .i want my money back .

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Address: Jabalpur, Madhya Pradesh, 482002

Website: www.clubfactory.com

I've ordered from club factory with the tracking number [protected] on 23rd of november and while tracking, information shows that the product has been delivered which is incorrect. I've not received any product yet and never got a call from delivery guy i've already talked to the customer care service they say check it from your neighborhood maybe they've got them.. How can a guy give any of my product to anyone else without my knowledge. It's been a month and still not sure about my product or refund.

+1 photos

Jan 25, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, very sorry for this, we have file a complaint for you to our courier, if it was lost, we would issue refund to your APP balance.

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S

sachinby

from Bengaluru, Karnataka

Dec 24, 2018

I have placed an order S[protected] using the guest account and product quality is not good..Stitches are already coming out.I want to return the product

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Address: Coimbatore, Tamil Nadu

Website: club factory

My order number is SO74650009. My order has been shipped. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

+2 photos

Jan 24, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, your order is a guest order, in this case you should go to "find my guest order" from the app to get the latest status. I checked from the system, it seems you have received this order on 23 Dec. Hope you like our product.

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H

Hari Sibi

from Chennai, Tamil Nadu

Dec 24, 2018

I couldn't track my guest order and my tracking number is SO7465009. And I got a message on 17 that the product will be delivered in next three business days but still now i didnt get it

football boots - Comment #3305643 - Image #0

football boots - Comment #3305643 - Image #1

A

Afrin Arzoo

from Ranchi, Jharkhand

Dec 24, 2018

I am a Afrin Arzoo I did not receive my product I order 3shape wear belt for waist trainer shipment code so72135150 please send me my orders

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Address: 781003

Website: www.clubfactory.com

I ordered an item and due to some issues tried to return it following the steps.
But now it has been more than 20 days and i haven't received any calls for the return yet though last thrusday i received a text about the return schedule but no one showed up and later on i got a text that the 1st attempt for the return was cancelled.
Help me in this regard.

+3 photos

Feb 5, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, very sorry for such delay, we have urged our courier to pick up your parcel ASAP! Btw, we have also canceled rs 90 pick up fee for you because of the delay.

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Address: Gurgaon, Haryana

Hi,

I aishwarya kumar, had done an online deal from club factory which was cancelled and i called at their customer care regarding refund details.

I found a number : +91-[protected]

To which i drafted a complain and they asked for some details and my atm card number. After which they sent me a link through which they cheated me by making a false transaction of amount: rs. 1, 72000.

I would like to have a complaint against this and re-claim my amount.

+1 photos

Jan 27, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, sorry for this, but you have to report this to the police, because it is fraud.

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I want mens one but i have choosen golden color i want mens one i don't know weither i will get it or not pls make sure it would be the mens one order no so77271759 i want the mens one change it i have selected the golden one but i want the mens one which is black pls asure me the mens one my delivery date is 6 jan 2019 it is shipped but i want it changed to mens one

+1 photos

Dec 23, 2018

Complaint marked as Resolved

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Website: Club Factory

I have ordered a BTS hoodie for my birthday. Though I received a message that I will receive it early at 20-21 december but, still there is no update or either a method to track the order. Also, whenever I try to connect with the delivery service they ask for docket number so, at least provide that.
This is my order number:SO74378678
I need a solution for this quickly as, my birthday is at 25th December.
And also, provide information on our email along with phone number.

Jan 26, 2019

Complaint marked as Resolved

Verified Support

Dec 24, 2018

Club Factory Customer Care's response Dear, this is a guest order, you have to go to find my guest order to check the latest update. I checked from the system of the courier, it seems you asked for delay delivery on 27 Dec. If you still have any concern, please contact us at [protected]@clubfactory.com

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