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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
Unresolved
4392
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Club Factory reviews & complaints page 152

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K
Kurt David
from Kolkata, West Bengal
Dec 8, 2018
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Address: Kolkata, West Bengal, 700017

I ordered an expensive jacket it was pathetic unlike what was described it was to small considering it was xl and i have not recieved a refund or any information regarding the product and its whereabouts customer service was unhelpful please make a note and look into the matter whoever it may concern i need the amount refunded as i have an event coming up and i'm in serious debt please credit my balance as soon as possible
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    P
    Paramvir Bhullar
    from Mustafabad, Haryana
    Dec 8, 2018
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    Address: Mohali, Punjab, 140301
    Website: Club Factory

    I can order 14 nov online but comp say not recive any order but i can pay also comp deduct my money and they dont send me my package plz help me and i can chat with comp about this matter and comp says that not recive order by my side his executives say not fi nd my order id i can mention jn this note my order id so65373504 so how can compny say that not find my order plz help
    Club Factory customer support has been notified about the posted complaint.
    Dec 08, 2018
    Updated by Paramvir Bhullar     Plz help
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      V
      Vijayalakshmi Venkatasubramanian
      from Chennai, Tamil Nadu
      Dec 8, 2018
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      Please cancel my order number so73911612 as i will be out of station during delivery date. I want my order before 24th of december. Otherwise please cancel my order as we will be travelling out station after that date. Please give high priority and look for in to this as soon as possible.in future please mention your delivery date when order is placed. It's very difficult for us.
      Club Factory customer support has been notified about the posted complaint.
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        T
        Thabitha
        from Chennai, Tamil Nadu
        Dec 11, 2018
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        My order number is S[protected].I have already made an online payment too.In the meantime I lost my mobile so I was unable to attend your calls.Now I have retrived my mobile and when I try to track my order I keep receiving a message that my order has been returned.Please do make an alternate arrangement for me to receive my order as I have already paid for it as soon as possible.
        Club Factory customer support has been notified about the posted complaint.
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          S
          SHITAL BACHHAV
          from Mumbai, Maharashtra
          Dec 7, 2018
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          Address: Nashik, Maharashtra, 423203
          Website: Club factory

          I am doing online shopping but quality of that product not good so i was returns that product and apply for money refund. After one month also money not refunded my account but at the one day club factory customer care call coming and asking about money refund i was telling money not refunded and after asking mine authorised mobile number which is linked to bank account and after 10 minutes without sending any otp my account 18999 ruees debit. Plz solve my problem sir i kindly request. Thank you.
          Dec 7, 2018
          Complaint marked as Resolved 
          That money transfer to ICICI Bank wallet . Please contact ICICI Bank.
          Club Factory customer support has been notified about the posted complaint.
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            P
            Piya Merchant
            from Lucknow, Uttar Pradesh
            Dec 7, 2018
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            Address: Kanpur, Uttar Pradesh, 208023

            I already complain multiple times to cancel my order no. So67591905 from cf support but nothing gonna happen its a huge request to please pleae please cancel my order as soon as possible. Pleese cancel my order. Pleese cancel my order no. So67591905, order no. So67591905, please as soon as possible...
            Club Factory customer support has been notified about the posted complaint.
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              M
              mayuri mehra
              from Noida, Uttar Pradesh
              Dec 7, 2018
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              Address: 246174

              My tracking number is so70422101. I am trying to contact club factory but no one is responding. I installed the app after placing the order but with the same account. I can't track my order. I paid through the card so i'm worried whether it will reach or not. Even the app is not showing any order placed by me even though i have logged in with same id.
              It consisted of two summer and two winter tops. I recieved two emails that my order have been placed and shipped. Please respond asap.
              Club Factory customer support has been notified about the posted complaint.
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                K
                Kajal jindal
                from Hoshiarpur, Punjab
                Dec 7, 2018
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                My order no is so57444180. I have returned my order since more than one month[protected]. The pickup has been done successfully but no refund amount received yet... Kindly return my refund amount 357 as soon as possible... So bad service... Why it has not yet been received by club factory... Do it as soon as possible please.. Waiting for more one month
                Club Factory customer support has been notified about the posted complaint.
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                  J
                  jeli thilakan
                  from Delhi, Delhi
                  Dec 7, 2018
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                  Address: Mumbai City, Maharashtra, 400061

                  I ordered one ear ring set.. Till now no information.. Very bad service.. Pl z as soon as possible delivered my ear ring set

                  Order number: so72388425. My name is anjali.. Atleast u send the msg.. When it will delivered.. But no response.. I called customer care number.. That also call is not going.. Ur troubling the customers.. This is my last and first order.. Thank you
                  Club Factory customer support has been notified about the posted complaint.
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                    S
                    shravya rai
                    from Dharwad, Karnataka
                    Dec 7, 2018
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                    Please do cancel the product as it was purchased bymistakely .order number is S[protected]. Please do refund the amount paid. I didn't get any option to view the product i've purchased as well the option to track my orders . I was not able to cancel the order..please help me with the cancellation of the product and this is my order number S[protected].
                    Club Factory customer support has been notified about the posted complaint.
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                      P
                      Piya Merchant
                      from Lucknow, Uttar Pradesh
                      Dec 7, 2018
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                      Address: Kanpur, Uttar Pradesh, 208023

                      I want to cancel order no.SO71016578, SO72874149 but said that the order is shipped but still i want to cancel it bcos right now i am unable to collect them bcos there are some financial issues and right now my pocket does'nt allow me for such expenses i want them but cam't pay for them right now so its a big request pls cancel them for now and i surely buy them as soon as i able to buy them...pls make it possible as soon as possible...
                      Club Factory customer support has been notified about the posted complaint.
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                        A
                        Anju Merin
                        Dec 7, 2018
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                        My order is so73532183 after payment. I checked in order it shows empty... But they d deducted my money and i received a mail from club factory that confirmed... Still it shows order empty in applications. Please let me know what happened to my production. Or it’s takes time to be in order. But the confirmation mail they said that i can track my order any time
                        Club Factory customer support has been notified about the posted complaint.
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                          A
                          anand bhovi
                          from Pandavapura, Karnataka
                          Dec 6, 2018
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                          Address: Bagalkot, Karnataka, 587102

                          Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so69036635plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
                          Club Factory customer support has been notified about the posted complaint.
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                            N
                            Ngolo kante
                            from Barpeta Road, Assam
                            Dec 6, 2018
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                            Address: 797001
                            Website: Club factory

                            Please help me. I ordered a trouser on 7th Nov & received on 16th Nov & since the quality was not as expected, I returned the item on 17th nov and was received by the return centre on 27th Nov. The refund amount was refunded on 28th Nov in my club factory balance so I withdrew it to my patym wallet & till this day I haven't received my money in. My refund ID is SOR[protected] & order no. Is SO63870685. Please help me as soon as possible, my refunded amount was 8.47 USD (₹599)
                            Club Factory customer support has been notified about the posted complaint.
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                              A
                              athisa
                              from Dhing, Assam
                              Dec 6, 2018
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                              Address: Kamrup Metropolitan, Assam, 781029
                              Website: club factory

                              I ordered a dress from cf which I got early before the arriving date but I had to return it because it was not up to my expectation. I requested for a return and picked up. The product was picked up more than five days ago but till now no refund has been initiated to my account. I called up customer care many times but no response from them at all. They always keep me on hold. These are my order details.
                              order no- SO67523945
                              delivered on - 25 November 2018
                              returned on - 1 December 2018
                              I request cf to kindly process my refund.
                              Club Factory customer support has been notified about the posted complaint.
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                                P
                                PunjuArbu
                                from Ahmedabad, Gujarat
                                Dec 6, 2018
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                                Address: C2H 9JQ UK
                                Website: Club Factory

                                My order no is SO53196753.

                                I had ordered above mentioned things on 07th Oct 2018. Though the parcel did not reach me, it was mentioned as delivered to me on 18th October 2018. Now today is 06th December, I have been continuously complaining club factory and the courier partner (i.e. Xpress Bees) to refund my money, but there are only promises to resolve the issue within 24-72 hours right from beginning, but no resolution yet.

                                I want the refund of my amount.
                                Club Factory customer support has been notified about the posted complaint.
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                                  S
                                  Sharukh Srk
                                  from Bengaluru, Karnataka
                                  Dec 6, 2018
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                                  Address: Bangalore, Karnataka, 560047

                                  My order id is so54870320, i have received my product on 24th oct 2018 as the product was of poor quality i have request to return my product.

                                  My order was returned on 27th oct and received a returned tracking id, after waiting for a month i called the customer care and they have told me to wait for one week more as they have not received my product. As per that i waited again for one week, made a call back but somehow i had missed my return tracking id, and they are giving me lame excuses that they cant do anything without that, iam so confused what to do as the product was worth rs 11065, please do something to help me out as its way beyond 45 days like you have promised.
                                  Club Factory customer support has been notified about the posted complaint.
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                                  I have ordered some items order no SO60074830 .. wherein pullover sweater I got different colour it’s very light ... slippers I got very hard material totally opposite as per discription.. denim shirt also different than pic ...after placing order i changed the colour of denim shirt ... once I received Oder I tried returning denim shirt but it’s not allowing me to return .. further I returned slippers on 16 th november 2018 still I have not received any refund .. I don’t have tracking id as I was not home while returning the product .. chat n cal centre people’ are not helping for refund neither for denim shirt any one has come for pickup ... he’ll tired now .. u all must b having the courier details right ? Can’t u track with that ? Why u need information from cm abt receipt ? R u fooling or club factory is doing fraud ... I found similar complaints ... almost from a month m doing follow up still no resolution please help
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                                    D
                                    Dheeraj123_
                                    from Vijayawada, Andhra Pradesh
                                    Dec 6, 2018
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                                    Resolved

                                    Website: Clubfactory.com

                                    I ordered a tshirt of 230 from clubfactory. I returned that because that was used, wore by someone, and of wrong size. And also there's no tag (Which is stitched on neck side). The tag was cut by scissor by club factory to hide the size from me to make me fool. Now they are not giving my full refund of 230.. Please help me to get my full refund..🙇‍♂️
                                    Dec 8, 2018
                                    Complaint marked as Resolved 
                                    They refunded me
                                    Club Factory customer support has been notified about the posted complaint.
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                                      K
                                      Khan Hibbaan Ahmed
                                      from Aurangabad, Maharashtra
                                      Dec 6, 2018
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                                      Address: Bulandshahr, Uttar Pradesh, 431003

                                      Since 2 weeks iam waiting for my refund but club factory not intiate it yet. Contacting customer service but they are lying every time. Not received my refund yet. Mobile number [protected]. Worst service ever. They every time said wait now 2 weeks are over what should i want my money back. Poor service given by club factory. They should solve the problem quickly. See photos for order tracking.
                                      +2 photos
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                                        A
                                        Anchal Omar
                                        from Jaipur, Rajasthan
                                        Dec 5, 2018
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                                        Address: Ghaziabad, Uttar Pradesh, 201007

                                        I had placed an order on 21st November, 2018 from the club factory mobile application. Order : SO68084798 It was shown in the tracking details that the product has been deliverd to the location but neither me nor any of the neighbour nor guards received the same. Even the courier boy do not calll me for the same to recieve the product.
                                        And for the same I registered complaint more than a week ago and not get response from either of the sides (Neither from Club factory nor from the courier company).
                                        Kindly resolve this problem by contacting with your logistics partners and your team as soon as possible.
                                        Because as a customer it is too hard for me to tolerate this type of behaviour from the other side.
                                        Club Factory customer support has been notified about the posted complaint.
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