Club Factory Complaints & Reviews

I have ordered a shoes of newest genuine leather driving loafers men's business oxford shoes, brown of size 8 on october 27, 2018. It was delivered on nov.2. Since it does not met my expectation i have applied for return on nov.3 and the product was taken for refunding. But the amount of rs.1768.16 is not refunded even today.
Order number: os59739395
Please do the refunding process fast....

I ordered a few items from club factory but One of my orders was out of stock as a result my money got refunded. it was not credited to my bank account but the money was refunded to balance in the app and it was written that I could either withdraw the money or use it for my next purchase.I want to know how can I use the money for my next order so I don't have to withdraw it...

I ordered for a dress at 17 September 2018 on time 10:26am...
The debited Money but the order for that item get failed and then I complened for that problem and they assured me that your money will be refunded but "still my money is not refunded" to my account...
They did not refunded my money...
I tried many timemails to approach to the club factory customer service but the said that it will be refunded but it will not...

I placed an order on club factory. Then I cancelled my order due to some personal issue. I applied for refund and I was refunded but there is no money in my balance. They said that we had refunded in your paytm account. But I am very surprised that why so if I didn't paid from paytm. I paid from my credit card and no refund was transferred in my bank account. Kindly please find the problem from which I am suffering. Find out where the money...

I ordered a sweatshirt on 19th November 2018 and today on 29th November it delivered to me..i ordered a medium fit M size but it wasn't properly fitting me so I want to replace it with a large size that would be L size. I don't understand why a medium size is not fitting properly otherwise I always used to wear a medium size only l..so kindly replace it with large L size....

My parcel was picked on 2nd november by clubfactory and given me a information by clubfactory refund policy that your refund gives you in 10 to 15 working days but today is 29th november still i dont get my refund, they were give me same information last 25days and no take any actions, i dont know whats your problem, i want to my refund immediately,...

Order SO67800744. I have not received any call, any msg and any mail from xpressbees shipment. But status is showing delivered. How it is possible? All are prepaid products. Please check and provide proper solution.i also contact this company but not received any call yet.my experience was not good with you. And now this is happening again and again....

Dear club factory,

I just received my order no. So65806957 everything is okay except of the shoes it doesn't fit to my foot. I just want to change the size but i don't know how to return. Can you please change the size of the shoes because i can't wear it it's a waste of money. This is the first time to order from your shop. Actually the shoes is very nice but the problem is only the size. Please assist me on my complain....

I order tsirt worth rs 659 and pay money by debit card but due to no availablity of size my order was cancelled and i called in customer care but they can't refund my money. My order number is so66154152. We called them many times but the the employee said that we can't refund due to error in bank but when we pay money their is no problem but when we want refund they declined and argue that their is surver problem so how we trust i got my...

Please cancel my order bearing order no. S[protected] i ordered this product when i had money but i used it as something important came up and i needed to spend all my money on it. Please be kind and cancel it and please inform me so i can be sure that my order has been cancelled. I love your products by the way.in future i'll be buying your products. It's very beautiful and cheap to buy. But for the time being i don't have enough money to...

My order s[protected]Which i had paid in advance) wasnt delivered on given date and was cancelled itself and again i have order same with the help of customer service on club factory but again it got cancelled. I have asked many times regarding cashback amount on club factory customer care but now they are not responding. I have been waited for the cashback amount and more than 1 month passed still i didn't get my money back. Kindly let me...

Please refund my money your product is very poor i m not satisfied your product jacket please refund my original payment my debit cardplease refund my money your product is very poor i m not satisfied your product jacket please refund my original payment on my debit card.. Excuse me i m serious say you to my jacket order is refund my money please help me...

I have ordered two sweaters out of which one is way too small and i want to retrn.
On clicking apply for return in order details.. And then apply.. Nothing is coming. Just its goes on rotating. As it slready 2 days over from delivery and i want to return on an prior basis.. Kindly help to return as fast as possible. The order no is so65662982 and orderd by sramona [protected]
Drlivery address: federal bank
Boc gatebr...

I cannot cancel an order I made as a guest user via club factory website. Cancel option is there in app but when I'm confirming to cancel by giving the reason it is not working. Also Tracking details are not available in CB app, but while logging into the website it is showing as confirmed in tracking info. Order id is SO70635984. Please cancel my order....

I have ordered a product at your website but on receiving the product was not same as ordered then I complaint on your customer care then care executive said that refund will be done and executive will be pick up the order..

But after few minutes your executive called me saying that the refund will be initiated but no refund was there. After viewing phone after some time I /found debit transactions worth of 70000 on 18/11/2018....

I want my order to be received you have outdated your delivery date .I don't want any refund .I just want my order to be delivered .why so late ?? On the estimate delivery date it say it will be received on 8 Nov but today is 28 Nov but there is no delivery . I don't want any refund I just want my order to be delivered .it's been a month 😠😠 so careless...

On 27/11/18, I bought 6 items from club factory website as a guest. But one of the item was large on me and that's a black shoes (item no. - SSF[protected]N) so I want to to exchange it with a new size. I don't know how to return and proceed further. If it possible kindly help me to exchange the item.
Kindly contact me as soon as possible.
Contact no. is protected....

My order number is SO6165969, and was paied through debit card, 28-35 days have been over, but money is not yet refunded.
I have called customer care for many times, but no reply. What the hell is this.i need money to be refunded soon.so I need my money back. This club factory app is cheating people. But please refund me my money as soon as it's possible ....

Plzz cancel my oder;i have wrong product sorry for the trouble, my order no is so70486346 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...

Hi, i have placed order in club factory on 3.11.2018 for 2 items (For rs.476.58) and it's supposed to deliver on 14th november.
Still date i have not received the product but their customer care support they informing that it's delivered on 14th november. I have complained that it's not delivered on 17.11.2018 still today it's not resolved and there is no reply also.
Kindly help me resolve this issue.

Thank you...