Claimed

Club Factory Complaints & Reviews

1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Club Factory reviews & complaints page 156

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
Yenthamil
from Chennai, Tamil Nadu
Nov 28, 2018
Report
Copy

Address: Coimbatore, Tamil Nadu, 641659

Hi, i have placed order in club factory on 3.11.2018 for 2 items (For rs.476.58) and it's supposed to deliver on 14th november.
Still date i have not received the product but their customer care support they informing that it's delivered on 14th november. I have complained that it's not delivered on 17.11.2018 still today it's not resolved and there is no reply also.
Kindly help me resolve this issue.

Thank you
Club Factory customer support has been notified about the posted complaint.
Nov 28, 2018
Updated by Yenthamil
My order no is SO61849065
Regarding my complaint to customer care they replayed as below

SO61849065 : Dear, we have checked on it, and it seems your order has already been delivered to you. Here is the latest update for your reference. Please re-confirm.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Naveen Bagun Dongo
    from Channarayapatna, Karnataka
    Nov 28, 2018
    Report
    Copy

    Address: 560064

    Order no. So67734978
    Hello i just saw the tracking status in your app that the order has been delivered to me around 12.53pm at night the status showing delivered i haven't recieved any call nor any courier from the xpressbees are you people trying to fool your customers.??

    I haven't recieved any email regarding the product delivery not the delivery boy called me.
    I track my product regularly and today morning i saw the product has been delivered to me how can a delivery boy deliver my product at night 12.53 pm is he crazy or have you people given authority to the delivery boy to sign on behalf of customers and let the delivery boy keep the product???
    Club Factory customer support has been notified about the posted complaint.
    My order number - so58458246 and i ordered a t.shirt on 24th october. As of now the product is not delivered. Still they ask us to wait. Is this the company selling strategy. Are you cheating the customers. There is no proper update and receiving wrong sms that it is order cancelled and refund will be done. So far no money received.
    I want to cancel my order as i want my product today and it is still not delivered
    Kindly cancel that shipped order No. SO66570014

    Can you plesee provide us fast delivery experience i ever have with club factory.
    Hiii i order this iphone 6 plus yesterday i want to cancel my order please cancel my order.
    Helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Ngolo kante
      from Barpeta Road, Assam
      Nov 28, 2018
      Report
      Copy

      Address: 797001

      I returned my package on date 17/11/18 with or. No s[protected] and the amount of 8.47 usd (614 rs) was refunded on 27/11/18 with refund id sor[*] in the club factory balance. So, i tried to transfer the money to my sbi account continuously, but it shows invalid ifsc code. The ifsc code is sbi0000214 of kohima & im so puzzled right now, what should i do? Please help me
      Club Factory customer support has been notified about the posted complaint.
      I had placed a order last week and the order no is SO69122756 its a black color jacket. I want to cancel my order as i won't be available to collect it as I'm out of india do to certain emergency. Kindly please cancel my order.
      My payment has been declined but my money has been debited from my account if you cannot resolve the problem refund my money
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        ajinkyakahane
        from Pune, Maharashtra
        Nov 27, 2018
        Report
        Copy

        Address: Nashik, Maharashtra, 422009

        Please cancel my order, If the order reaches to me I will not be able to pay the charges.
        Please cancel my order. I liked the product very much but I would not be able to pay the money. Please resolve the issue as soon as possible.
        I would definitely buy the product as soon as I get enough money. Please try to understand. Thankyou.
        My order number is - SO69538765
        Name- Ajinkya Kahane
        Mail Id- [protected]@live.com

        Thankyou.
        Club Factory customer support has been notified about the posted complaint.
        I am purchasing one handsfree from club factory but it is damage plz replace it.
        Can I not add another free gift to cart before the first free gift's delivery?
        I have ordered a product in order to get my free gift and I have completed likes for second free gift in advance.Iam trying to add it but it is asking me to delete the first one.
        What happens if I delete it and add new one?
        I have ordered kids anti slip socks (1 pair) which I got now but the size of socks appears to be small.
        Therefore, I wanted to return the product and in exchange plz arrange large size (L) of same colour
        The product is remained unopened.
        Helpful
        Found this helpful?
        3 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          Harpreet14
          from Delhi, Delhi
          Nov 27, 2018
          Report
          Copy

          Address: New Delhi, Delhi, 110018

          I have purchased a jacket from club factory and the size i order was XL although i wear Large size but i order bigger size so that there will be no trouble i chez their size chart also whick also showing that XL will be best so i ordered that and after 20 days i recieved my order and the size was too small even my younger brother was not getting fit into that.they have blocked my money from so long and now its been more than two weeks they have taken back their product back on my request of return but o haven't got my refund, nor they pick the calls and id we talk to customer support in their app online they always ask to be patience but its been more than a month i am totally fed up with this fraud app.i want my return at the earliest else i gonaa spread all over social media and on every website through blogging about your frauds and let your rating to be remain 1 star forever.
          Club Factory customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            D.V.Raghavan Bangalore
            from Kombai, Tamil Nadu
            Nov 27, 2018
            Report
            Copy

            Website: www.clubfactory.com

            I have placed orders with Club Factory as follows and none of them have been delivered to me.
            S[protected] for Ring. 120.60
            S[protected] for track pant 679.73
            S[protected] for t. shirt 269.10
            S[protected] for slippers 653.17
            They have not informed anything regarding status. In their App, no contact details, email ID or customer care numbers given to take up the matter.
            Felt cheated.
            Club Factory customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sachin Rahangdale
              from Pune, Maharashtra
              Nov 27, 2018
              Report
              Copy

              Address: Nagpur, Maharashtra, 440007

              I hv ordered 2 jackets of XL.size and whatevr u hv send me.r small as compair to xl size and not fitting me.at all..so i want to exchange them with XXL size or return my money and take ur products back bcoz its of.no use for.me.to gave money for.products which is useless or.me and why the hell u put or mesurement scale which is wrong in size everytime.i m.facing this problem..u need to.solve thos
              Club Factory customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vibhuti Kaul
                from Gurgaon, Haryana
                Nov 27, 2018
                Report
                Copy

                Address: 122002
                Website: www.clubfactory.com/views/user.html?type=order&active=1

                Hi, i had placed 2 orders on club factory - SO58764405 and SO58997084. This was ordered on 25th Oct. After placing the order my good kept reflecting in Cart and never in confirmed order. Neither did i receive any sms around that time. I sent them an email on 30 oct(attached) asking them to cancel the order as i wasn't getting any option on their website. Kept struggling, they don't have a contact no that is answered, neither do they revert to emails. I also wrote on their FB page but no revert. I got a SMS saying one order amount is refunded in the club factory points balance. I can't see it anywhere on the app or my account and also i don't want to buy anything from a website that doesnt know a 'C' of customer service. I don't think we should also such websites to operative who are not at all customer sensitive and take someone's money and don't return it. They are accountable to answer, these are high value amounts of 11k and 8k.
                Club Factory customer support has been notified about the posted complaint.
                Nov 27, 2018
                Updated by Vibhuti Kaul
                Pathetic experience with club factory
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  manohara a
                  from Bengaluru, Karnataka
                  Nov 27, 2018
                  Report
                  Copy

                  Address: Lucknow, Uttar Pradesh, 226201
                  Website: Club factory app

                  My order no so50626454 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Refund id sor[protected] still i have not received this refund in my sbi bank account.

                  Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

                  An immidiate response will be highly appreciated.
                  Club Factory customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Manu2722
                    from Bengaluru, Karnataka
                    Nov 27, 2018
                    Report
                    Copy

                    Address: Lucknow, Uttar Pradesh, 226201
                    Website: Club factory app

                    My order no so50626454 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Refund id sor[protected] still i have not received this refund in my sbi bank account.

                    Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

                    An immidiate response will be highly appreciated.
                    Club Factory customer support has been notified about the posted complaint.
                    Dec 13, 2018
                    Updated by Manu2722
                    it's been more than 15 days since I have complained. Still I haven't got any refund in my account . It looks like club factory is doing nothing regarding my complaint . Kindly look into the matter .
                    Wy ur delay my amount 2 products amount delay 1 month
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shridha Jalihal
                      from Bengaluru, Karnataka
                      Nov 27, 2018
                      Report
                      Copy

                      Address: 560037

                      My order number is so51427949 i booked for a refund soon after i got my clothes delivered. It has been two months and still nobody has come to collect it. Also if i call the customer care, it never connects to the customer care. What kind of a pathetic service is this. I am totally disappointed by the service. It is high time club factory takes notice of this and acts on it.
                      Club Factory customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        udhai kum
                        from Tiruttangal, Tamil Nadu
                        Nov 26, 2018
                        Report
                        Copy

                        My order number is so56966703. It has been nearly above one and half month still now ordered product didnt deliver. I think they are cheating with this website. Let me know when the product will be delivered otherwise i ll keep on complaining on social sites about ur shameless service. Stupids fellow in clubfactory. So please take necessarry steps as soon as possible.
                        Club Factory customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pooja Mudaliar
                          from Tiruvalla, Kerala
                          Nov 26, 2018
                          Report
                          Copy

                          Hi

                          I have ordered sunglasses from club factory the order number is SO57904448
                          And it's still on the plane and crossed it's delivery date.No further update on the product very disgusting.this is second time I am writing to customer complaint regarding this order.At least this message should be forwarded to them.This isyou second order from club factory that I m facting issue.

                          They are not even updating such an awful app and fraudulent company.I want my money back.They are nice cheaters now they won't refund money to the bank account and the customer has to go through hell.Very disloyal app no one should ever recommend it .

                          I want my money back and this complaint should be forwarded to club factory and serious action should be taken if they can't deliver things then fraudulent cheaters should not advertise such a cheap low class company.
                          Club Factory customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            drushya
                            from Bengaluru, Karnataka
                            Nov 26, 2018
                            Report
                            Copy

                            Address: 560022

                            I have purchased dress worth of 2000 and initiated return .
                            response from their end is very weak as to initiate return itself took a week .the person came and took the return parcel and gave an acknowledgement slip but after that i have received no updates and its been a month now since i am trying to follow up for the money .
                            they do not even have a proper customer care number to contact and get an update .
                            Club Factory customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              L
                              Laurel Merclin Mercy
                              from Chennai, Tamil Nadu
                              Nov 26, 2018
                              Report
                              Copy

                              Address: Chennai, Tamil Nadu, 600100

                              I dont want this product..
                              actually my order has been mistakenly clicked
                              and i dont want this anyway since i dont have iphone..
                              this is mistakenly ordered by myself...
                              please take this product as soon as possible..
                              this always discourages me not to order any items from club factory
                              Please do something as soon as you can..
                              This product is made of rubber not plastic..
                              I thought it as plastic.
                              I dont need rubber cover for my phone
                              And especially this is china made
                              Club Factory customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                apurvajain1234
                                from Mumbai, Maharashtra
                                Nov 26, 2018
                                Report
                                Copy

                                My order no:so64244830
                                The quality of all the 3 pair of shoes are just toooooo pathetic, i raised return request and delivery boy just came once, that time i was in office as i am single female and no one was at home.
                                Requested customer care and courier company to come tomorrow, they did not come and my return request is automatically cancelled and now 7 days are over.
                                For the entire 7 days i followed up so much but this is a bad shopping site.
                                Please request to all don't utilize club factory for online shopping my rs.2100 got waste and i m feeling so bad because i tried this app for the 1st time and ensure that this was last time too.
                                Guys dont use club factory for online shopping.
                                Fake roducts, no value for money nor customer.
                                Club Factory customer support has been notified about the posted complaint.
                                I ordered white snekers but club factory gave me small size 7 no. Of Pair so shoes was not fit in my legs thats why i need big size 8 no. Shoes pair.. so please replace the product u gave me and give me 8 no. Shoes pair. Thank you.
                                Order id SO58664742 is showing at Customs Clearance from long time and i cant contact customer care also. Not sure who this are shipping if we are keeping COD the products are getting deliver with in the delivery date. If we are paying through online then delivery is delaying
                                I have returned the product and I didn't get the refund, my order no SO63001604, please refund my money back
                                I order a hoodie and paid it online but I doesn't got that
                                I would like to cancel my order#SO66959335.
                                Helpful
                                Found this helpful?
                                5 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pooja Kiran
                                  from Bengaluru, Karnataka
                                  Nov 26, 2018
                                  Report
                                  Copy

                                  I had to cancel few orders. I wanted to reorder as i wanted to order something else. Club factory stated the money has been refunded but i haven't received any refund yet. I also have my transaction id. I would be grateful if you could refund the money as soon as possible.

                                  I have read a lot of bad reviews in such situations. I m really worried if i will get my refund or not. It makes me lose faith in this app altogether. No matter how much they promote it.
                                  Club Factory customer support has been notified about the posted complaint.
                                  I have ordered one bag and 1 pair of cloths and my order No.SO61016070 and I'm satisfied with the bag but the dress i have orderd is over size so i want to return the dress but there is no response on the call and now i can't gift it to my sis.
                                  Please return comb & our bill no.so65396878 & return our fund in our account.
                                  Sonia Mehendiratta's reply, Nov 20, 2018
                                  urgent
                                  Dear Sir My Name Is Yuvrajsinh Rana Your Customer Car Number Name : Sanjay Sharam I have Purchase 1 Men Sweter But Club Factroey Member Debited My Amount So Plz My Debited Amount Credited Plz Sir
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Juju Person
                                    from Sakleshpur, Karnataka
                                    Nov 26, 2018
                                    Report
                                    Copy

                                    I have ordered two products, a watch and lip tint total 892.49 rs. I wanted those products for some occasions which is on 28 november, but it says that it will take 2/3 weeks and because the occasion is day after tomorrow but it is not delivered yet so i want to cancel my order. Please refund my money as soon as possible.

                                    Tracking number[protected]
                                    Club Factory customer support has been notified about the posted complaint.
                                    I order a Korean pants. But after 2 days my order is automatically being cancelled. I call on club factory but they doesn't reply me. They took my money and cancelled my order. Fraud aap. I'm never recommend this aap. Fraud aap. I'm very disappointed.
                                    I never buy anything on this aap.
                                    Few days ago I bought a jacket from your club factory by a guest.my order number was SO66811324. It's size is not well so I want to replace it.plz solve my query.contact number [protected]
                                    Not nice
                                    I have returned my jacket, the club factory person took the jacket but still did not refund me my money.
                                    my tracking id is:
                                    [protected].

                                    This is fraud done by Club Factory.
                                    Please cancel my order, order no is SO 65925463, please cancel my order it's too delay.
                                    Nishi Panwar's reply, Nov 19, 2018
                                    Please cancel my order
                                    Nishi Panwar's reply, Nov 19, 2018
                                    Please cancel my order
                                    Poor quality products...colour is not good. I not like it.. It's very very bad.. Quality is not.. Good... Return policy is too tough.. Fabric is very poor... Below standard quality...its too tough to refund the product..its to to bad product...i m not satisfied ..very disappointed... Please refunde me... Very bad experience with club factory
                                    Helpful
                                    Found this helpful?
                                    6 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      biswajit pattnaik
                                      from Barddhaman, West Bengal
                                      Nov 26, 2018
                                      Report
                                      Copy

                                      Website: m.clubfactory.com

                                      I returned the product in 6/11/2018. But it has been 20 days that my money has not been recovered.
                                      Return i'd no. - son[protected]
                                      This is a cheated site. Please take action against this website.
                                      If there is a true law in india then take action against it.
                                      If that continued so we will all lose trust from these shopping sites. So please take action against this club factory website.
                                      Club Factory customer support has been notified about the posted complaint.
                                      My order no. SO65032534 has been processed and shipped by ecom. My tracking number is[protected]. I want to know about the details of the order and it's shipment.
                                      Sir I would like to cancel my order SO67300273purchased on 19th nov since it was not the product I wished to order ...kindly do the needful as early as possible as I would like to order another product from your website
                                      I have order Red wine sweater n size L but before 2 days i have recd m size n white color sweater . wrong dispatched
                                      Date of the order: 31/10/2018
                                      Payment method: PAYTM
                                      Payment status: Debited (Rs. 3800.86 + Rs. 633.48)
                                      Complaint: I ordered two packages on Oct 31st. I haven't received yet. Suddenly It says your order is Expired. Please make my amount refund.
                                      Please cancel my order number is SO66166535 as I will not be able to get the product by the day it's been coming.It will cause a n inconvenience to u people as well as me
                                      Helpful
                                      Found this helpful?
                                      5 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        prasanthi cherry
                                        from Hyderabad, Telangana
                                        Nov 26, 2018
                                        Report
                                        Copy

                                        Address: 500032

                                        Shipping problem i give wrong adress how to change the my order shipping adress, please help me i took place the wrong adress

                                        Dear prasanthi,
                                        Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
                                        Order number: so69838553
                                        Shipping address: prasanthi
                                        Flat 31, 32 karvy office millenium narakram guda, financial district continental hospital
                                        Hyderabad
                                        Telangana
                                        500032
                                        India
                                        Phone: [protected]

                                        Please change the above shipping adress to this adress:
                                        Ch baburavindra supervisor
                                        Narayana junior college
                                        Chemudu gunta
                                        Nellore, andhra pradesh 524320
                                        India
                                        Club Factory customer support has been notified about the posted complaint.
                                        I was orderd a bracelet, it was a damaged piece.
                                        i want to return the product, in club factory app it is showing me the option 'apply for return' but it is not allowing me to keep the return request.can you kindly process the return request as early as possible...

                                        thanks & Regards
                                        yamini
                                        I was orderd a bracelet, it was a damaged piece.
                                        i want to return the product, in club factory app it is showing me the option 'apply for return' but it is not allowing me to keep the return request.can you kindly process the return request as early as possible...

                                        thanks & Regards
                                        yamini
                                        [protected]
                                        yaminilatha's reply, Nov 26, 2018
                                        can you please delete my mobile number
                                        I bought a Hoddie from here a few days ago but the quality and clothe material is very bad I don't like such type of product So I returned it But after waiting so many days I did not get my money back This is my Return ID :- SON[protected]
                                        I want my Money back fast...😡😡😡
                                        Yesterday on 20.11.2018 I paid an amount of about 50 rs for unlimited cod membership for three months i.e. order no. S[protected] but after I ordered a headphone by cod, the cod option disappeared for each and every order after that.I would like to request a refund or please make sure that my cod membership is working.
                                        Thanking you.
                                        I want to cancel my order
                                        Order no SO66899836
                                        The order was placed mistakenly kindly cancel it. As I have been asked to make the request longer so that it can attractive. Then kindly please cancel it . So that I can place another order from CLUB FACTORY. cancel the order once again
                                        You are fraud. I will never ever buy your products. Call me to know my problem.
                                        And track this first,
                                        We couldn't deliver your Club Factory, AWB:[protected], as you refused to accept order. For any concerns click here fb.xbees.in/C/u/MTQxMDIzMTgwMDI5NzE-
                                        10th Nov 2018 item booked but not received customer service is very poor.i am not satisfied your service
                                        Helpful
                                        Found this helpful?
                                        7 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit