Club Factory Complaints & Reviews

Order no. So67734978
Hello i just saw the tracking status in your app that the order has been delivered to me around 12.53pm at night the status showing delivered i haven't recieved any call nor any courier from the xpressbees are you people trying to fool your customers.??

I haven't recieved any email regarding the product delivery not the delivery boy called me.
I track my product regularly and today morning i saw the product has been delivered to me how can a delivery boy deliver my product at night 12.53 pm is he crazy or have you people given authority to the delivery boy to sign on behalf of customers and let the delivery boy keep the product???

I returned my package on date 17/11/18 with or. No s[protected] and the amount of 8.47 usd (614 rs) was refunded on 27/11/18 with refund id sor[*] in the club factory balance. So, i tried to transfer the money to my sbi account continuously, but it shows invalid ifsc code. The ifsc code is sbi0000214 of kohima & im so puzzled right now, what should i do? Please help me

Please cancel my order, If the order reaches to me I will not be able to pay the charges.
Please cancel my order. I liked the product very much but I would not be able to pay the money. Please resolve the issue as soon as possible.
I would definitely buy the product as soon as I get enough money. Please try to understand. Thankyou.
My order number is - SO69538765
Name- Ajinkya Kahane
Mail Id- [protected]@live.com

Thankyou.

I have purchased a jacket from club factory and the size i order was XL although i wear Large size but i order bigger size so that there will be no trouble i chez their size chart also whick also showing that XL will be best so i ordered that and after 20 days i recieved my order and the size was too small even my younger brother was not getting fit into that.they have blocked my money from so long and now its been more than two weeks they have taken back their product back on my request of return but o haven't got my refund, nor they pick the calls and id we talk to customer support in their app online they always ask to be patience but its been more than a month i am totally fed up with this fraud app.i want my return at the earliest else i gonaa spread all over social media and on every website through blogging about your frauds and let your rating to be remain 1 star forever.

I have placed orders with Club Factory as follows and none of them have been delivered to me.
S[protected] for Ring. 120.60
S[protected] for track pant 679.73
S[protected] for t. shirt 269.10
S[protected] for slippers 653.17
They have not informed anything regarding status. In their App, no contact details, email ID or customer care numbers given to take up the matter.
Felt cheated.

I hv ordered 2 jackets of XL.size and whatevr u hv send me.r small as compair to xl size and not fitting me.at all..so i want to exchange them with XXL size or return my money and take ur products back bcoz its of.no use for.me.to gave money for.products which is useless or.me and why the hell u put or mesurement scale which is wrong in size everytime.i m.facing this problem..u need to.solve thos

Hi, i had placed 2 orders on club factory - SO58764405 and SO58997084. This was ordered on 25th Oct. After placing the order my good kept reflecting in Cart and never in confirmed order. Neither did i receive any sms around that time. I sent them an email on 30 oct(attached) asking them to cancel the order as i wasn't getting any option on their website. Kept struggling, they don't have a contact no that is answered, neither do they revert to emails. I also wrote on their FB page but no revert. I got a SMS saying one order amount is refunded in the club factory points balance. I can't see it anywhere on the app or my account and also i don't want to buy anything from a website that doesnt know a 'C' of customer service. I don't think we should also such websites to operative who are not at all customer sensitive and take someone's money and don't return it. They are accountable to answer, these are high value amounts of 11k and 8k.

My order no so50626454 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Refund id sor[protected] still i have not received this refund in my sbi bank account.

Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

An immidiate response will be highly appreciated.

My order no so50626454 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Refund id sor[protected] still i have not received this refund in my sbi bank account.

Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

An immidiate response will be highly appreciated.

My order number is so51427949 i booked for a refund soon after i got my clothes delivered. It has been two months and still nobody has come to collect it. Also if i call the customer care, it never connects to the customer care. What kind of a pathetic service is this. I am totally disappointed by the service. It is high time club factory takes notice of this and acts on it.

My order number is so56966703. It has been nearly above one and half month still now ordered product didnt deliver. I think they are cheating with this website. Let me know when the product will be delivered otherwise i ll keep on complaining on social sites about ur shameless service. Stupids fellow in clubfactory. So please take necessarry steps as soon as possible.

Hi

I have ordered sunglasses from club factory the order number is SO57904448
And it's still on the plane and crossed it's delivery date.No further update on the product very disgusting.this is second time I am writing to customer complaint regarding this order.At least this message should be forwarded to them.This isyou second order from club factory that I m facting issue.

They are not even updating such an awful app and fraudulent company.I want my money back.They are nice cheaters now they won't refund money to the bank account and the customer has to go through hell.Very disloyal app no one should ever recommend it .

I want my money back and this complaint should be forwarded to club factory and serious action should be taken if they can't deliver things then fraudulent cheaters should not advertise such a cheap low class company.

I have purchased dress worth of 2000 and initiated return .
response from their end is very weak as to initiate return itself took a week .the person came and took the return parcel and gave an acknowledgement slip but after that i have received no updates and its been a month now since i am trying to follow up for the money .
they do not even have a proper customer care number to contact and get an update .

I dont want this product..
actually my order has been mistakenly clicked
and i dont want this anyway since i dont have iphone..
this is mistakenly ordered by myself...
please take this product as soon as possible..
this always discourages me not to order any items from club factory
Please do something as soon as you can..
This product is made of rubber not plastic..
I thought it as plastic.
I dont need rubber cover for my phone
And especially this is china made

My order no:so64244830
The quality of all the 3 pair of shoes are just toooooo pathetic, i raised return request and delivery boy just came once, that time i was in office as i am single female and no one was at home.
Requested customer care and courier company to come tomorrow, they did not come and my return request is automatically cancelled and now 7 days are over.
For the entire 7 days i followed up so much but this is a bad shopping site.
Please request to all don't utilize club factory for online shopping my rs.2100 got waste and i m feeling so bad because i tried this app for the 1st time and ensure that this was last time too.
Guys dont use club factory for online shopping.
Fake roducts, no value for money nor customer.

I had to cancel few orders. I wanted to reorder as i wanted to order something else. Club factory stated the money has been refunded but i haven't received any refund yet. I also have my transaction id. I would be grateful if you could refund the money as soon as possible.

I have read a lot of bad reviews in such situations. I m really worried if i will get my refund or not. It makes me lose faith in this app altogether. No matter how much they promote it.

I have ordered two products, a watch and lip tint total 892.49 rs. I wanted those products for some occasions which is on 28 november, but it says that it will take 2/3 weeks and because the occasion is day after tomorrow but it is not delivered yet so i want to cancel my order. Please refund my money as soon as possible.

Tracking number[protected]

I returned the product in 6/11/2018. But it has been 20 days that my money has not been recovered.
Return i'd no. - son[protected]
This is a cheated site. Please take action against this website.
If there is a true law in india then take action against it.
If that continued so we will all lose trust from these shopping sites. So please take action against this club factory website.

Shipping problem i give wrong adress how to change the my order shipping adress, please help me i took place the wrong adress

Dear prasanthi,
Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so69838553
Shipping address: prasanthi
Flat 31, 32 karvy office millenium narakram guda, financial district continental hospital
Hyderabad
Telangana
500032
India
Phone: [protected]

Please change the above shipping adress to this adress:
Ch baburavindra supervisor
Narayana junior college
Chemudu gunta
Nellore, andhra pradesh 524320
India

Sir my product order number so63430113 was scheduled to delivet on 24th november but has not deliverd yet. I wanted to gift this product but now i want to cancel it. It says processing order but when click for cancel order it says shipped already. Furthermore no customer care service available. Please resove this matter as soon as possible. This is very irresponsible of you. Earlier i received a product which i have not ordered and was asked to pay rs 869 of which i refused. All my product experiences with clubfactory are not going good as i thought so after my first order