Club Factory Complaints & Reviews

Sir my product order number so63430113 was scheduled to delivet on 24th november but has not deliverd yet. I wanted to gift this product but now i want to cancel it. It says processing order but when click for cancel order it says shipped already. Furthermore no customer care service available. Please resove this matter as soon as possible. This is very irresponsible of you. Earlier i received a product which i have not ordered and was asked to pay rs 869 of which i refused. All my product experiences with clubfactory are not going good as i thought so after my first order

Returned my order on 10th november 2018. I had ordered for two shoes cost of inr -1751.45.
My order number
So60411948 oct 29, 2018.
Son[protected]
Almost a month and i have not received my refund.

Tried to reach on customer support number but no one is responding for my calls.
No response from email also. If i don't receive any updates by this week, i will proceed to take a legal action.

Regards,

Returned my order on 10th november 2018. I had ordered for two shoes cost of inr -1751.45.
My order number
So60411948 oct 29, 2018.
Son[protected]
Almost a month and i have not received my refund.

Tried to reach on customer support number but no one is responding for my calls.
No response from email also. If i don't receive any updates by this week, i will proceed to take a legal action.

Regards,

Dear club factory,

I have paid for one red dress. And i love that product too but later i knew that it will take 2 or 3 weeks for delivery. But i wanted delivery of that product before my birthday on 29 november. Which is not possible according to you. So, i requested to cancel my order and return my paid amount. I hope u will understand my situation.

Order no : so69332038
Thank you.

Dear sir,

I have paid for one of red dress from club factory for my birthday. I didn't know it will take 2 or 3 weeks for delivery of it. And i want to wear it on my birthday which is on 29 november.
So, i m requesting you to make delivery of that product before 29 november or 29 november, also i am hoping you will understand my matter and try to solve it, please. 🙏

Order no. So69332038

Hi shubham chikane here, at nov 14 i took the delivery of my hoodie from club factory but it's size is too small for me so i requested return back. After 2-3 days i returned the product but till now there is no response from club factory, i'm too worried about my money because it is almost 1000 rs. I kindly informing you please take action on this.

Please cancel my order i have ordered by mistake order number so69203248. Your products are good i will buy it sure but not now plz cancel this order. Cancel as soon as possible. Your products are good and your offers are also good to buy likely to buy many things in club factory as soon as possible i will buy some products but cancel this order. Im sure about the cancellation of this product because i don't have the mobile phone to order the iphone case i have ordered by mistake so kindly cancel the order.

I ordered for 1221 sar on 30/10/2018 and i didnt get anything no order or even a notice of delay!!
Moreover there was a notice of a refund because some items were not available there on 9/11/2018 with 59.85 sar and again i didn’t receive anything

Tracking no. 67391689

Hopfully respond with the details of all that delay and the refund that i didn’t get!!!

I want to cancel my order from club factory
order no - SO68605835 and
order no - SO66708459
Because there is no option to cancel my order through club factory application.

I am very disappointed with the club factory services that why don’t they let any customer to cancel the order prior to its delivering time.
My order is still preparing in club factory warehouse and when I clicked on cancel button the show me with “ Shipped Already “ .
Please resolve this issue.
I attached all the screenshots also !

From - [protected]@gmail.com

Hi!
I want an early delivery of my product.
So I humbly request you to arrange the delivery before 28th november.
The date is coming nearer.
Please do something for the delivery.
It is very much important.
Greetings:SO67307474
Please revert me on my email box about the date of delivery.
Customer name:Ejaz Ahmed
Mail id:[protected]@gmail.com

I had ordered a bracelet nd chain. I m happy and thankful that u have sent a beautiful chain. The product quality is good. Thank u. My chain cost only 130 nd my bracelet cost 165 rupees. When i ordered 298 rupees was debited from my account but now my order shows only the chain and not the bracelet. I have received the chain but not the bracelet. Either return my amount rupees 168 or get me my bracelet. Feeling disgusting seeing the malpractice that u r doing. I have the transaction details for proof
Pls do the needful

I got my order so55724532 on 31st october, 2018 & i initiated return for 3 damaged items on 3rd or 4th november 2018. This 3 items costs me around 544/-. But i didnt got any sms /call for return.

Please find the details for the products that i had initiated return as below:

Cbo[protected]mn - blue pent with hole (Damaged)
Cin[protected]n - black & white 2 inners having same item number (Damaged).

But i didn't got any sms after submitting the return.
I have initiated a chat with customer care, provided them pics of damaged items still they are telling me while upon checking the photo you provided, there's no any problem on product & offering me 0.40$.

Requesting you to initiate return of those 3 damaged items & refund for the same.

, i didnt receive so59125220my order and they have messaged mw more than 6 times that my product is out of delivery and still they didnt get me the product drom xpreesbee delivwry point and how can i get back my money how come they can do like this its really to bad better cancel my product and refund me as soon as possible and it is nit even showing in my orders that i have ordered i donno whats happening also i coukdnt even track my orser whats wrong with you

I have purchased a prodict fro. Club but when i received it it really was a bad quality product. So i have requested to return.. So how will i get my money back when i have paid cod.. During purchase. Nd how can i use money i balnce of club in my next order... So please telll me how to use that balance money in my wallet nd when i will be reciving my refund.?

I order complete set from club factory. But half only pent received.
My order i'd is so64446605 or so 64443757 product not received and i want to return this product. Plz let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order. Plz let me the producer and i want refunded money, wrost company and wrost customer experience. Fake company from china. Plz don't use this website.
Hope to get proper guidance from this site as they are not reply ing on this facebook too

Thanks

I am purchasied akg samsung head set quality is very very very very poor. Worst customer support services. Also damage rhs speaker. Mic not working. Club factory customer service care
Worst response. Pls anyone person not ordering club factory products. So thing about it. Club factory ordering products your money go wast or dustbin. Fraud s products.

Clunfactory cancelled an online order placed due to unavailabilty of the product in the warehouse on 29th oct, 2018. Though status of refund on company website shows "refunded" i am yet to receive the refund for this order; cancelled by clubfactory itself. Many attempts made to the company received no response from their cc e-mail id ir online assistance. Kindly help!

My order number was s[protected] i ordered on 30 september 2018 first they took more than the mentioned time to deliver my order, then i applied for return. They received my order back on 14 november 2018 but still haven't refunded me with the amount. I have wrote to them many times but no response at all.
I won't recommend clubfactory to any one of my friends.
Earlier also i got many negative comments, but i thought what's loss in giving a try.
But now i really regret the decision.
Worst app ever found.
Do refund me the amount fast

Placed an order at club factory official app and the prepaid the order. Order amount 190.06. The order details showed the delivery date as 4th nov 2018. From 4th nov the tracking details are no more found under the app and when i call i customer care to track the order they say its delivered. I complained about this. Next showing in app it delivered me on 04/11/2018 but i havenot received my parcel. I complained so many time but no positive respond from their. I have tell them that i havenot received any parcel and not received any call and msg. Kindly help me
Order number is so58417128 and tracking number is [protected].

No customer care number of club factory to contact to. Why are they cheating customers in the name of online shopping?

Need an update asap either on the order or refund the amount if not able to deliver the product

Do not shop from club factory. They have zero value for customer's money. They just eat your money and aren't willing to help!!! Disappointing products, cramped packaging, deceiving in appearance, products appear far different from what they look like online, poor unsupportive customer service, eats your money by losing somewhere in transit both your products and your refunds. Several items didn't get delivered nor refunded. Several items were returned but no refund was received for the same.

Msg from club factory [club factory] : "we're sorry but while processing your order, some items are no longer available. (This was when items didnt get delivered)
And with regards to refunds:
Club factory :"a refund has been issued to your account balance or original payment method. If it is refunded to your balance, you may withdraw your balance in club factory app."
Upon withdrawal from club factory balance, immediately balance total became 0. A misleading msg appeared 'withdrawal success.'

Then when i checked with customer care chat they told me have patience for 7 working days. I did. After 12 working days or 2 weeks and after i spoke with four dudes from customer service helpline all telling me to have patience, finally one dude said this to me on a call."sorry, we can't help you. You're money maybe stuck in third party transfer. Check with your bank. From our end we can't help you."

Order so[protected] item did not get delivered, amount not refunded
Order so[protected] item did not get delivered, amount not refunded
Order so[protected] item did not get delivered, amount not refunded
Order so[protected] items were returned but amount not refunded
Order so[protected] item did not get delivered, amount not refunded
Order so[protected] items were returned but amount not refunded
Order so[protected] item was returned but amount not refunded
Order so[protected] item was returned but amount not refunded

Refund for 10 items are not received!!!