Club Factory Complaints & Reviews

Small butterfly clavicle chain necklace
Item no. Jne[protected]n
Amount : 121.97 rs
Expected delivery was 6th november and it was maximum till 10th november to be delivered.
I have placed order on 21th of october, its more than a month. But still my order has not been delivered. I tried to contact with courier and club factory customer care people but there response is not proper. Please help.
They are not...

I received a backpack yesterday and I'm not satisfied with the product as it is too small. I want to create a return request but I'm not able to create it through the app. I contacted the customer care many number of times but no one took it seriously. Please help me return this order.
My email - amulya.[protected]@gmail.com
Invoice number- 19/05BPO0011811...

I bought a dress for a friend from club factory who really loved purchasing from club factory before... bearing order ID- SO55775925

THIS IS WHICH I ORDERED ON 15 OCT 2018 AND ON 3 NOVEMBER 2018 I HAVE RETURNED THE PRODUCT AND IT HAS BEEN ALMOST 20 DAYS AND THE COMPANY DIDN'T REFUNDED MY MONEY. Please provide me as soon as possible and when I am complaining them they cut my calls without any reason this the worst site I have...

Order id SO58664742 is showing at Customs Clearance from long time and i can't contact customer care also. Not sure who they are shipping. if we are keeping COD the products are getting deliver with-in the delivery date. If we are paying through online then delivery is delaying.
it was showing the courier services will be xpressbees, So i contacted the xpressbees customer care they told like they didn't get any couriertill now and...

My AWB no is[protected] Delhivery I have tracking details but the problem is I returned on 10th November it should be returned it but now its been 11 days.so what the hell club factory how its taking 11 days to move from Chandigarh to Delhi or Gurgaon. My refund amount is Rs.2749 and its not a small amount at least not for me I need my refund please help....

As I returned my order but I not even get my money back, so I collect CUSTOMER CARE number from Google and I contact with them, then he told me to give my debit card number and I gave him and I got a otp, he told me that u got a message and tell me the otp, I thought it's the procedure so I gave him the otp, then I check my Ballance and I saw rupees 3000 deducted from my account, what the ### is this yaa
Here is that no..[protected],...

I recieved my product and then return it because the size is too small. I request for a refund but its been 20 days i didnt get my money back. I dont get any information about even i cant able to contact them. My return id son[protected] will you guys give the money back or you guys will cheat on us. I never gonna order anything on club factory and i will request my friends not to order anything on club factory......

Order number - so66631865
Name - aditya khurana
Order was of a jacket but the size of the jacket was found short and i want to replace it with a size larger since the following size doesn't fits me.
The order has been placed without any login id and i have provided you with the order no. Kindly assist me with the replacement as soon as possible.
Aditya khurana...

Product so64351102 is not delivering and cannot track either. Always showing no tracking info. Tracking id [protected]. I have been sending emails and trying to call the customer care number, but nothing seems to work with club factory. I'm completely disappointed. What is wrong with you people? Don't you know the meaning of being responsible?
Please deliver my ordered product or else return my money asap....

Plz cancel my order; i have ordered by mistake sorry for the trouble, my order no is so67525144
(Army green color jacket) (Size xxl)
Plz try to understand my problem, i love your product by i can't buy now i wii sure that next time i will buy it, i really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, i am sure that u will cancel...

It is the worst app for shopping purpose 2 week ago i order one hoody in L size but i get in S size and with the worst quality of product which totally different from the uploaded image on site i recieved this product but on app there is not show the recieved of product due to which i m unable to return this .it is very bad experience with this site and i never use this site again if my amount is not refund to me ....

Greetings!
I need to get early delivery of my product as I need it for an important project which is on 28th november.
This product is very much important for my project.It wold be an immense help if you kindly arrange for the early delivery.
So I request you to arrange the delivery before 28th november.
Order no:SO67307474
Please revert me on my mail box about the date of the delivery.
Customer name:Ejaz...

My order number is SO56905631. I was told that I will recieve the order on 5th november but still now I haven't recieved it, so I want to cancel my order. I already paid money by paytm. So, I want to cancel the order now, but I can't see any option where I cancel the product.So, I want you to cancel the order so that I can get my money back.Will the money be refunded....

I returned product on 23rd october 2018, person came and pickup the product and gave me the receipt, now it's 20th november 2018 i still didn't get any refund and i am noy able track my return parcel too, please provide service as soon as possible, i always order products from your website but you are doing this to regular customer i am fed up of waiting, please refund money soon...

Refund not received for return id sor[protected]

We ordered a jacket from https://www.clubfactory.com on 18/10/2018 and received item on 01/11/2018. Unfortunately we received the wrong item (Different size) so initiated return on 6/11/2018 but the refunded amount not yet received to my back account. We contacted the club factory customer care via email and not received any updates.
Club factory order no : so56790891 br...

I returned 2 pieces of clothing that i ordered, through 'delhivery'.
I still didn't get my refund.
I want it *urgently* back. Cf app even stopped replying on the support center chat, and barely picks up the call. That's unsatisfactory.

Order so55740000
Order total 1275.5 inr
Cod shipped
Received on: 27th october 2018

Then, i returned the package within a week and since then,...

Ordered an item (Jacket) on 14/10/2018 and make payment (Rs. 1209.19) through net banking reference no.201810140822520308571gaeolnvr3. The jacket was not suitable for me hence returned on 23/10/18. The same returned package delivered in your warehouse on 30/10/18 and a message received from your side on 31/10/18 that refund of inr 1119.3511 has been refunded in my account in 1-3 days. It is regret to inform you that till date refund amount...

I want to cancel my order with order number SO[protected]payment via debit card)which I booked 2 days, back i.e on 18th November, 2018.I tried to cancel the order from tha app but the app is not showing any orders placed and also I don't want the product ordered now, I'll buy the product later . There is also no chat option available to contact the customer care.Please cancel my order as soon as possible.Thank you....

I am moumita banerjee from kolkata.. My order number from club factory is so65728625.. I want to cancel my order because after placing my order.. I found that club factory is selling those products at lower cost.. Now i am feeling cheated.. So i do not want my products at higher cost.. There is no cancel option after shipping the orders which is very unfair.. Please help to cancel it...

It's been a week and long i haven't received my refund yet.. For my return id no :son[protected].. Though the person came for picking up the product after submitting a complain for return request also... And now for refund it's taking soo long.. This kind of service is forcing me to think to buy anything from clubfactory from now onwards..
Please process my refund as soon as possible. And resolve this issue....