Club Factory Complaints & Reviews

Address: New Delhi, Delhi, 110044

Website: customer-carenumber.com/online-shopping/club-factory-customer-care-number

Dear club factory team,

Many website's are available at google on your name with contact no, an incident came with my friend she was asking her refund amount and some club factory or fake person calling her and asking card no and expiry details. No is [protected] please check the same and take some action also remove such website from google.

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Address: 530045

Website: www.clubfactory.com

Hello sir/mam
I'm sangita patnaik from visakhapatnam. My mob number is - [protected].
I've ordered a earring set from club factory. My order number is - so[protected] b01b1d36
I received a broken piece, so i called the customer care executive to replace my product with a new one. I never wanted a refund. But the customer care executive whose number is - [protected] asked my debit card details along with cvv no. And when i refused to give it he used very abusive language and disconnected the call. I've attached the memo and the picture of the broken earring. Please take serious action against this ill mannered person soon and replace my product. Thank you.

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Address: Mumbai City, Maharashtra, 400079

Website: Club factory.com

I got wrong product at yesterday. And i contact with customer care they was not respond to me.

I got very much poor quality of goods.
And worst goods.
I bought different and they delivered different product.

How can i return this goods?
They gives me not visibility option of apply for return. And i want to return and refund my money.

Refund my money as well.

Sonali khadye.

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My order number is so50303188. I had returned the article and the return request was successfully processed on 12th october 2018 but i do not see the refund amount in my account balance. Their customer support is really pathetic and only through their rubbish app. Any way i have tried to follow all the processes that they have been asking me to do for the past one month but still i have not yet received my money. I just need my money back.

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In many cases items are not availble after ordering and payment. When we are waiting for recieving the items ordered, we recieved message of item not available. This is so annoying, if items are not available it should not be shown in the official apps of club factory.
Eg.
[club factory] we're sorry but while processing your order so65328813, some items are no longer available. A refund of inr 822.6504 has been issued to your account () balance. You may withdraw your balance in club factory app. Also, to compensate your loss, we've put a rs.30 coupon in your account.

I am really disappointed as it is not the first time it happent.

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Address: 208022

I have placed an offer recently with an order no. So67291963, but now i have changed my mind and somehow i do not like it anymore. I am not sure about the size and color thus want to cancel my order.

I am unable to cancel it on my own as the mobile application is showing 0 (Zero) as paid order for my account. I request you to please cancel my order as soon as possible in order to avoid any type of discomfort to the company and me too. Since my order hasn't shipped yet, i am eligible to cancel the same as per your rules.

Kindly confirm my cancellation and arrange my refund at an earliest.

Club Factory customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by Bharati Mehani Kindly respond my request and cancel my order at an earliest

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Address: New Delhi, Delhi, 110041

This product is very bad it is not working and sond quality is so bad, so i want refund my money of this product i dont want this product.
This product is recived on 01.11.2018.& send on 3.11.2018 today till date 19.11.2018 my refund is not recive.

So please refund my money early. Because i am waiting 18 - 20 day and my refund is not recive.
Please send my money on my bank account.

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Address: Bangalore, Karnataka, 560078

Website: Club factory.com

I had ordered for a Loose’s Thin long - sleeved T-shirt on 17-oct-2018. Till today I have not received the product and have tried reaching customer service number[protected] multiple times and customer care sucks as I could not reach any customer service agent. as per xpressbee tracking no [protected] this awb no does not exist. I need refund of my money of 359.58₹ within two days at any cost. It was a worst experience with club factory.

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Nov 19, 2018

Updated by Rashmi Ramkrishna Cancel my order and refund the amount back to the source..

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Address: 560068

Website: Club Factory

First time made a purchase on order # SO63289412 on 05/11/2018, wanted to return the dress due to wrong color and size on 16/11/2018, contacted customer service where they answered after 10 minutes on hold, after they came on call no solution at all, the only solution given was contact our chat service. And chat system they close the window, before even typing the issue(Check the photo, I was typing they close the conversation, stating happy to help you). I need someone to pick the return order and refund money to my bank account and not to Club factory wallet. And 23days in the whole process, is unacceptable. Please look into this issue at the earliest.

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Address: 793003

Website: Club Factory

Knowingly they send me a defective watch and wen i submit Apply for return on clubfactory app it is not happening, as if they have keep only and option for apply for return but it never submit for return.
i even call the customer care number which is there in clubfactory app, but it never gets ring, it only says your call will be transfered to one of the clubfactory representative.
it is really annoying to hear the systems tone being set by them and keeps on repeating the same tone and never ever gets directed to any of the representative.
please help me to get my refund, club factory are playing games with us they know its a damage piece but still they send me.

Nero Kachari
ph no _ [protected]
Watch Price 1350

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I joined the cod membership in October. A few days back I order a product. The order was not delivered and cancelled due to some issue and was returned. The app suggested me to place the same order again. When I place the order again, the cod option in the payment section was not available. The app shows I still have 45 days membership. I uninstalled and installed the app again but the problem is still there.

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A

Anita Lal

from Mumbai, Maharashtra

Jun 30, 2019

Cash on delivery is not why I am a regular buyer. I love shopping with club factory . It's convinent for me on cash on delivery .

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이

이 아름

from Mumbai, Maharashtra

Nov 9, 2019

Not long ago i was able to order by COD but after some days it says the COD is unavailailable...why is it so?

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Website: www.clubfactory.com

ClubFactory order# SO53923304
I had placed this order on 10-OCT-2018 and its 19-NOV-2018 now. I haven't received my shipment yet and there is no proper response my ClubFactory support team. From last 15 days they are saying 'sorry for inconvenience and we will try to get it delivered'. While tracking the order details on the app it says delivery date as - 28-OCT-2018 that means it has not been updated from more than 20 days and I am not sure if they are doing any followup or check on why it is getting delayed and making an effort to deliver to me. The online payment has already been made while placing the order. But I am yet to receive the products. The total order was for more than 7000 rs.
I need the products to be delivered asap or refund

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Address: 793011

Website: www.consumercomplaints .in

Sir I am purchase men, s clothing through on line shopping last November 2018 .
But some time off file document download support but suddenly in this connection no any documents download through Adobe reader, WPS+ office not support .
My ordered product comes from KH NO - 27/9 INTERNAL ROAD, KAPASHERA NEW DELHI, , , , 11037.

Sir my product quality is very very poor so I am willing to return this product

But also it's size is small so I am returning this product

Sir please return my amount to my account

Thanks sir

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Address: Kannur, Kerala, 670007

This is to inform you that i purchased a wireless head phone from club factory, they delivered the item on time but the item was defective ie it's battery backup was very poor so i followed the return procedure as per their direction and the courier partner picked up the package on 13th november 2018 and they given a slip for that. Now there is no updation from club factory they are showing that "pickup requested". Please do the needful at the earliest. Please find the details of the order below.
Order no : so60578818
Return id : son[protected]
Pickup receipt no :[protected]

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Address: 796001

I have already buy high quality men bag. I paid it throught debit card. But when i click a pay now. Its already cut my bank account balance... But it display payment error page.

After 5 minutes, i can do like a previous one. It re-cut my balance. 2 times payment is successfully.

But tha previous one is not fair... Something wrong is there. Please refund my money for previos one.

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Nov 19, 2018

Updated by David Lalremsiama First payment is not function. But my bslance is cut.

Second payment is successfull..

Please refund my first payment

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Prasana1796

from Bengaluru, Karnataka

Nov 20, 2018

Please cancel my order SO64056901 it was done by mistake by my brother but I couldn't cancel immediately, please do the needful the products are good a d very cheap sure I will place an order again without any restriction, please cancel the order without causing issues with any other ecommerce site.

i have paid two (2) times in only 1 item. - Comment #3275424 - Image #0

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Priya tupere

from Mumbai, Maharashtra

Nov 20, 2018

I want my product return
and refund whice I received plz help to reply my oder is number C [protected] I want to return it

i have paid two (2) times in only 1 item. - Comment #3275442 - Image #0

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Praveen Sharma hunt

from Amet, Rajasthan

Nov 20, 2018

I ordered sweatshirt but I received Vodafone t-shirt.
and costumer support don't help me.
please help me
I have proof
I have cctv picture o[censored]nboxing so please help me.
and send me my refund
my order id is SO64330656

i have paid two (2) times in only 1 item. - Comment #3275622 - Image #0

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Rumakhjee Thashre

from Srinagar, Jammu and Kashmir

Nov 20, 2018

After refund I am not being able to use the refunded money which is lying in account`blance section.
Kindly guide me how to use it for my next order.as I a really don't want to withdraw the amount..that will be more time consuming.
Regards
Shreshtha Misra

i have paid two (2) times in only 1 item. - Comment #3275672 - Image #0

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S

Smitha181984

from Bengaluru, Karnataka

Nov 20, 2018

I had placed an order for a hand bag on 25 Oct. The Order number is SO57737715. I have still not received the bag nor am I able to track the order. If I try to track the order is does info not available. Kindly let me know where has the product reached and when it will be delivered at the earliest.

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Girjagupta

from Delhi, Delhi

Nov 20, 2018

I have order sliper but not delivered and not get my refund rs .1576 and I call your customer care no. But I customer confused ! What is your real club factory contact number I call ‭+[protected]‬ this no. And cut my 25000 rupees with my account
Plzzzzzzz help and case o[censored]

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Girjagupta's reply, Nov 13, 2018

I have order sliper but not delivered and not get my refund rs .1576 and I call your customer care no. But I customer confused ! What is your real club factory contact number I call ‭+91 96315 65883‬ this no. And cut my 25000 rupees with my account
Plzzzzzzz help and case of u

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I ordered for a watch worth 350 rs and i have paid for that via debit card. I ordered for a luxurious men fashion buissness watch but i got something else like a toy instead of the watch my order number is so65279862 i tried to contact via the customer care number provided but no one is attending i am ready to return the wrong product i received do necessary requirements please do help me in the preceeding order i ordered for a necklace worth 190rs similarly my product was returned without my knowledge and i am not refunded till now these app is really cheating

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ritumanish

from Gurgaon, Haryana

Nov 20, 2018

My mobile number is [protected] i hv not rcvd any tracking number, while order confirmed. Payment already deduct from my account, pls help to track my shipment and send a massage on my mobile number.

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M

Megha Pawar Mudliar

from Delhi, Delhi

Nov 20, 2018

Diamond ear-rings ordered from Club factory, one of them found in broken condition. Please revert with the procedure to return the same. Please refund me Rs. 129/- or send me replacement for the same. your quick acition will be appreciated

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Please cancel my order i have ordered a bedroom carpet. I had no idea that this will take so long to get this, but as i can see my product will reach to me approximately on december 3-4
But i will not be here to receive the product by this dates from november 20 to february 15
My order no. Is so66166535 it's a bedroom carpet. It will not be convenient for you as well as me so it's better to cancel this order to avoid inconvenience.

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I ordered for a watch worth 350 /-and I paid for it via debit card but I received something else like a toy instead of the watch I am ready to return the wrong product I received I was trying to contact the customer service but these numbers provided in the sites are not working I called many times and I also sent mail to the club factory official mail ID but I didn't get any response please do help me

Club Factory customer support has been notified about the posted complaint.

Nov 18, 2018

Updated by Devez My order number is SO65279862

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PhiloAlex

from Bengaluru, Karnataka

Nov 20, 2018

Hi,
I am Philomena, tracking no: [protected] I have ordered blue color spider Man dress and I received the same on Nov 9th but quality and size was not proper, I returned the product. but after that it's not possible to reach customer care and till now no body has called me on this. I need my money back.

wrong product received no response from customer service - Comment #3275436 - Image #0

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Partho Konwar

from Imphal, Manipur

Nov 20, 2018

I want to cancelling my oder due to not available on the date to pick the products...and the delivery takes too time.. So I want to cancelling my oder plz

wrong product received no response from customer service - Comment #3275502 - Image #0

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Partho Konwar's reply, Nov 18, 2018

Request to cancelling my oder due to not available on the date to pick the products...

R

Rajiv_49

from Jasidih, Jharkhand

Nov 20, 2018

Sir i have returned my order on 02/11/2018 but till now i didnt get the refund amount...on contacting customer care the didnt pickup the call..pls help me out of this...
My order id- SON[protected]

wrong product received no response from customer service - Comment #3275744 - Image #0

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R

Rocktim borah

from Coimbatore, Tamil Nadu

Nov 20, 2018

Dear sir/Madam

My persal last 2week return to the ecom express courier . Not in till date to my money refund . My order number SON[protected]. Order no[protected].

Plz kindly refund to my money .

Thanks and regards
Rocktim borah

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K

Kumkiuba Akiuba

from Imphal, Manipur

Nov 20, 2018

My order no. SO57089601 was found to be not functional well. So i want to return it. I have order 5 items all are found good but the above order is not well. Please help me. Thanks

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Address: Pune, Maharashtra, 411068

Purchased 1 pair of shoes from club factory with order so62215390, but size misfit. I want it to replace with bigger size or refund. But don't have any option of choosing any. Would like to have a refund preferably since the process is not clear at all. Would be of great help if refund is processed. It is a pair of shoes lying used due to size issue.

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Please cancel my order please my order number is so66875853 i too feel that the price is not correct. I had just gone through many other sites but they are good ani cheaper your site had much high price than them i thought it is affordable but after watching other site i don't want to buy it now. So i want to cancel the order please cancel it as soon as possible.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 159

fake website on the name of club factory

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no replacement and misbehaved

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not applicable for return of shirt

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club factory refund amount not yet received in my account balance.

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items are not available after order and payment

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cancel my order no. so67291963

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wireless bluetooth headset spot mini earphone

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womens t shirt - order no so56680896

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customer service issue to pick up return order or to provide solution

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defective or damaged watch.

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cash on delivery option

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extreme delay in product delivery and no proper tracking and support

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men's, clothing 1pcs

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no update on my return

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i have paid two (2) times in only 1 item.

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wrong product received customer service is unavailable

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I am complaining about the estimated delivery dates

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wrong product received no response from customer service

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want to replace shocks or refund

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the product rate is too high on other sites it is low so i just want to cancel my order

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