Club Factory Complaints & Reviews

Dear club factory team,

Many website's are available at google on your name with contact no, an incident came with my friend she was asking her refund amount and some club factory or fake person calling her and asking card no and expiry details. No is [protected] please check the same and take some action also remove such website from google....

Hello sir/mam
I'm sangita patnaik from visakhapatnam. My mob number is - [protected].
I've ordered a earring set from club factory. My order number is - so[protected] b01b1d36
I received a broken piece, so i called the customer care executive to replace my product with a new one. I never wanted a refund. But the customer care executive whose number is - [protected] asked my debit card details along with cvv no. And when...

I got wrong product at yesterday. And i contact with customer care they was not respond to me.

I got very much poor quality of goods.
And worst goods.
I bought different and they delivered different product.

How can i return this goods?
They gives me not visibility option of apply for return. And i want to return and refund my money.

Refund my money as well.

Sonali...

My order number is so50303188. I had returned the article and the return request was successfully processed on 12th october 2018 but i do not see the refund amount in my account balance. Their customer support is really pathetic and only through their rubbish app. Any way i have tried to follow all the processes that they have been asking me to do for the past one month but still i have not yet received my money. I just need my money back....

In many cases items are not availble after ordering and payment. When we are waiting for recieving the items ordered, we recieved message of item not available. This is so annoying, if items are not available it should not be shown in the official apps of club factory.
Eg.
[club factory] we're sorry but while processing your order so65328813, some items are no longer available. A refund of inr 822.6504 has been issued to your...

I have placed an offer recently with an order no. So67291963, but now i have changed my mind and somehow i do not like it anymore. I am not sure about the size and color thus want to cancel my order.

I am unable to cancel it on my own as the mobile application is showing 0 (Zero) as paid order for my account. I request you to please cancel my order as soon as possible in order to avoid any type of discomfort to the company...

This product is very bad it is not working and sond quality is so bad, so i want refund my money of this product i dont want this product.
This product is recived on 01.11.2018.& send on 3.11.2018 today till date 19.11.2018 my refund is not recive.

So please refund my money early. Because i am waiting 18 - 20 day and my refund is not recive.
Please send my money on my bank account....

I had ordered for a Loose’s Thin long - sleeved T-shirt on 17-oct-2018. Till today I have not received the product and have tried reaching customer service number[protected] multiple times and customer care sucks as I could not reach any customer service agent. as per xpressbee tracking no [protected] this awb no does not exist. I need refund of my money of 359.58₹ within two days at any cost. It was a worst experience with club...

First time made a purchase on order # SO63289412 on 05/11/2018, wanted to return the dress due to wrong color and size on 16/11/2018, contacted customer service where they answered after 10 minutes on hold, after they came on call no solution at all, the only solution given was contact our chat service. And chat system they close the window, before even typing the issue(Check the photo, I was typing they close the conversation, stating happy...

Knowingly they send me a defective watch and wen i submit Apply for return on clubfactory app it is not happening, as if they have keep only and option for apply for return but it never submit for return.
i even call the customer care number which is there in clubfactory app, but it never gets ring, it only says your call will be transfered to one of the clubfactory representative.
it is really annoying to hear the systems tone...

I joined the cod membership in October. A few days back I order a product. The order was not delivered and cancelled due to some issue and was returned. The app suggested me to place the same order again. When I place the order again, the cod option in the payment section was not available. The app shows I still have 45 days membership. I uninstalled and installed the app again but the problem is still there....

ClubFactory order# SO53923304
I had placed this order on 10-OCT-2018 and its 19-NOV-2018 now. I haven't received my shipment yet and there is no proper response my ClubFactory support team. From last 15 days they are saying 'sorry for inconvenience and we will try to get it delivered'. While tracking the order details on the app it says delivery date as - 28-OCT-2018 that means it has not been updated from more than 20 days and I am...

Sir I am purchase men, s clothing through on line shopping last November 2018 .
But some time off file document download support but suddenly in this connection no any documents download through Adobe reader, WPS+ office not support .
My ordered product comes from KH NO - 27/9 INTERNAL ROAD, KAPASHERA NEW DELHI, , , , 11037.

Sir my product quality is very very poor so I am willing to return this product
...

This is to inform you that i purchased a wireless head phone from club factory, they delivered the item on time but the item was defective ie it's battery backup was very poor so i followed the return procedure as per their direction and the courier partner picked up the package on 13th november 2018 and they given a slip for that. Now there is no updation from club factory they are showing that "pickup requested". Please do the needful at...

I have already buy high quality men bag. I paid it throught debit card. But when i click a pay now. Its already cut my bank account balance... But it display payment error page.

After 5 minutes, i can do like a previous one. It re-cut my balance. 2 times payment is successfully.

But tha previous one is not fair... Something wrong is there. Please refund my money for previos one....

I ordered for a watch worth 350 rs and i have paid for that via debit card. I ordered for a luxurious men fashion buissness watch but i got something else like a toy instead of the watch my order number is so65279862 i tried to contact via the customer care number provided but no one is attending i am ready to return the wrong product i received do necessary requirements please do help me in the preceeding order i ordered for a necklace worth...

Please cancel my order i have ordered a bedroom carpet. I had no idea that this will take so long to get this, but as i can see my product will reach to me approximately on december 3-4
But i will not be here to receive the product by this dates from november 20 to february 15
My order no. Is so66166535 it's a bedroom carpet. It will not be convenient for you as well as me so it's better to cancel this order to avoid inconvenience....

I ordered for a watch worth 350 /-and I paid for it via debit card but I received something else like a toy instead of the watch I am ready to return the wrong product I received I was trying to contact the customer service but these numbers provided in the sites are not working I called many times and I also sent mail to the club factory official mail ID but I didn't get any response please do help me...

Purchased 1 pair of shoes from club factory with order so62215390, but size misfit. I want it to replace with bigger size or refund. But don't have any option of choosing any. Would like to have a refund preferably since the process is not clear at all. Would be of great help if refund is processed. It is a pair of shoes lying used due to size issue....

Please cancel my order please my order number is so66875853 i too feel that the price is not correct. I had just gone through many other sites but they are good ani cheaper your site had much high price than them i thought it is affordable but after watching other site i don't want to buy it now. So i want to cancel the order please cancel it as soon as possible....