Club Factory Complaints & Reviews

They have extended the date of delivery date. I fear that if they do not deliver the product my money will go wasted. Please deliver it on the given date because its already too late and no extra time must be taken i hope so. Please do take care of this because its very difficult for us to trust these apps then. Please do deliver it on the given late date and do not extend the date.

Hi,

I have order a watch with order id as :SO51052820. on Oct 16th its marked as delivered but its not delivered to me. On 18th Oct I filed a complaint.

Today its 8th Nov within this span of 20 days not even a single reply came form then. I made 100 s of call's every time its busy or they put me in hold for 1 hour. Their chat reply minimum 30 min of my last chat and they will reply me that they waited for a long time and they did not hear anything form me so they will close the window.

More than my product the customer service hurt me a lot.

The management should respond to me.

Yesterday i ordered a watch from club factory and after thorough looking i didnt liked it. Now i have seen another one which i liked the most. The request is that please cancel my order so that i can order the watch of my choice. Its order no. Is SO63170122. Please cancel this product as soon as possible, i will be very grateful to you then. With regards from Muzafar Ahmad Itoo !!!

My product was suppose to be delivered on 8th November and it's redispatched Now.
Actual issue is I had my network problem by the time the product had been shipped and due to that I didn't get to receive any phone calls. And now it's re dispatch. Will I get my ordered product as I've already paid?
I was waiting for the product eagerly. What am I suppose to do now?
My order number SO57169459.

Actually, i have usd 11.04 that is rs. 806.36 on my club factory balance, i tried to used this balance for my next order, but i'm not able to used this balace for my next order. There is no option for using this balance. What i am suppose to do for this balance. How i can be used this money for my next order. So, kindly give a solution for this problem.

I'm very much disappoint with clubfactory online shopping app. I placed my order on date:2018/10/13.
Now it's been more 3weeks i cancelled my order and payment was done through debit card yet money has not refunded back into my account. Instead it seem like it goes to my clubfactory account, which i don't feel like necessary to keep it there.
So, kindly please refund back money. And if it's possible, do refund process quickly as soon as.
Amount:2338.79

One day back I received a baby sculpting clothing from your club factory app but it doesn't fit me well so i want to replace it... Order number is so58376364 I want to exchange it with a new size... I don't know how to return it and proceed further... If it is possible kindly help me with this... Contact me as soon as possible. Contact number is[protected]

When the hell do I get my money back huh?Will you take years, how many you want 10?It has reached the warehouse already. The product was of horrible material stitch. I had returned. You have to credit the money to my account, how long will you take? Customer care service numbers online seem to be all fraud. Not even one is reliable. Kindly credit my money into the balance. I need it immediately!!! No more wasting time. You have forgotten about crediting the money back or what? Literally horrible service. I hear people say when they ask the customer care for money, the person says it's already credited. Is this how you are going to cheat?I want the money to be credited in my balance. Only 90 bucks less for package to be collected. That should be debitted. Rest should be given back to me.

I ordered a product worth rs157.50 on 04.11.2018 and I cancelled the product the very next day that is on 05.11.2018, but still the money is not refunded back to my account. Please make sure that I get my money back as you said the money would reach my account within 2days but nw it's the 3rd day and still I didn't get it..please do the needful. I am very much delighted with all the products available and I am willing to order more so please don't dissapoint me..

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so63113817, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

I have mistakenly ordered two days back a jacket. I have tried very hard to cancel it but in vain. I want to cancel it now as i have ordered the other jacket of my choice already from club factory. Plz cacel it, the order no. Is so61721965. Plz dont blacklist me as i have five ongoing orders processing from club factory., yet to receive. Thank u vry mch. Regardz!!!

I had ordered hair extension on 18th of october and i've paid for it through debit card. It was supposed to reach me on 5th of november but the app is not showing the anything in paid orders or any orders at all. I have the proof and the money deducted from the account was 393rs at 9-10pm. Please do solve the issue. Deliver the product or return the amount. Unhappy customer.

This is to inform you that i placed an order (SO6733844 ) on 30/10/2018. The payment was confirmed but two days later i received a text that the order has been cancelled and the amount Rs 2453.44 shall be refunded. But the amount has not been refunded yet. I dont have a club factory account so i did a guest order and paid through my debit card.

After trying over hundred times, i finally got through the customer care number and spoke to a representative. but the lady had no idea how to resolve my issue and advised me to download an app on my phone even thought i told her that i dont use a smart phone and the money will be refunded in the app. I tried downloading it in my friends phone but could see any refunded amount.

Kindly refund the amount to the card i made the payment with. I tried calling the customer care number over hundred times but its always busy and never gets connected.

This seems to be a fake company which is charging return fee on every product which customer doesn't like or return with valid reasons. I have an order # so[protected] men's business fashion single-breasted suit vest. The product reached on time to me. Once i saw the product, the product was having a quality issue and i didn't like the stitching quality/design.

I placed a return request immediately but when i check details, it says return fee of inr 90/-. I spoke to support and they said on all the products they ship, even if the product has the quality issue; the customer has to pay for the return shipping.

I requested for grievance team to talk to and the executive said; this is the policy and no one could able to help on every return custom is liable to pay.

Please help!!! I have been penalized for none of my faults except i ordered the product via club factory. Unfortunately, i have 4 more product which was ordered. I'm feeling shame on such app and business.

Please help me get my full refund else give me choice of exchange.

Regards,

Jai
[protected]

Hi,

I have placed an order by mistake payment by cash on delivery on nov 5 (Yesterday). It is yet to be verified and confirmed but the app does not let me cancel my order and the customer care & support always seems to be busy.

Please cancel my order as i am not willing to pay for it and let me know about the cancellation update.

Order no. So62733061

Thanks.

Hi, my order no. So62733061 payment by cash on delivery was placed yesterday by mistake and now i cannot cancel my order even though it is yet to be verified and confirmed. I do not have the option to cancel my order. It has clearly not been shipped as it was placed yesterday and is yet to be verified and confirmed. Please cancel my order as i have an alternative purchase.

I returned my ordered parcel on 27 october bearing order number s[protected], that means it has been picked up by 27 october. But its 5 november today, since now i have not received my refund amount yet nor any information about it. I hav been making chat complaints but nobody is replying, plus the customer care number, they have been disconnecting themselves.

Have placed my order for 4 items on 11/10/2018 and deliver was supposed to be on 29/10/2018
I got a confirmation message of delivery
""[club factory] ready for dispatch: your order so54564044 will be delivered in the next 3 days. Please be available on phone. The total amount is inr 594.71.""
And it has not been delivered till now.
I have not received call also this is very disappointing
Highly

For an amount of rs 594.71
Order number so54564044
I have not received the package yet.
Please check it soon n delivery the above.
And the costomer care number is always busy to contact.
Please do the needful as soon as possible.

Money is debited from my account through paytm
But order is not placed
Customer care service not providing any information
So, please refund my money or place the order.
Order number : SO62701132
*BOI StarSandesh*Your OTP for Card Number 4598xxxxxxxx8077 is 7689384.OTP ID is 803853
BOI - Rs 852 has been Debited to Your Ac XX0322 from POS-PAYTM APP on 05-11-18.Avl Bal 131.45.

Greetings !!

Please note that i have received wrong size 2 nos of men shirts.
I need to return those please let me know how to proceed.

Please note the below details
Order no. [protected]
Amount paid - 1220/-
Items 2 shirts
1. blue white strips
2. red white strips
Size - XL

Please let me know the same on urgent basis.
Hoping for positive reply
Revert back on Mail id. mrunali.[protected]@gmail.com

Regards,
Mrunalini M.