Club Factory Complaints & Reviews

Hi,
I no longer need the products that i ordered on 1st november, i have tried cancellation through app but its not allowing me to process the cancellation and the customer care number always seems to be busy. Please cancel my order as soon as possible because i am not ready to pay for the order and let me know about the status of cancellation.

Order number: so61220972

Thanks,
Shidhin

Club Factory customer support has been notified about the posted complaint.

Nov 02, 2018

Updated by Shidhin Mohan I got an update from club factory's chat support stating the order has been cancelled. Will update the same after confirming.

Nov 02, 2018

Updated by Shidhin Mohan The order was cancelled, i just got an update.

Thanks

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A

Akash More

from Ahmedabad, Gujarat

Nov 2, 2018

Call was from club factory and told won the prize and send amount will give you your prize Money sended but still not given right review please kindly convey soon as possible

club factory cancel my order [ so61220972 ] - Comment #3259900 - Image #0

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Akash More's reply, Nov 2, 2018

Very unrest prize winning and not given price

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Address: Prakasam, Andhra Pradesh

Website: Clubfactory

My name is venkatesh.my phone no is [protected]. I ordered i7 wireless earphones two times in clubfactory app.first time the transaction is failure and money debited from my account.second time transaction is success but the item will not delivered.they refund only one time and second time they will not delivered and not refunded. I send my bank transaction to them but they did not respond.they show the item is cash on delivery.please resolve my issue as soon as possible

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I have ordered an item and cancelled it on the same day.. It was on October 11th 2018., 8:40PM.its order number :SO54386325. I want the money as early as possible. I am a regular customer of club factory. If I didn't get the money I will rather look to other shopping Web sites. Hope you will refund It soon. You have told me that you will refund within 3-10 days.But now it's too long.. Refund as early as possible.

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Address: Thane, Maharashtra, 401101

Website: Mumbai

I purchased a mi band n u have deliverd a normal watch n when i triggered for refund CF is charging 90rs as pickup fee...means tumari galti ka prnalty me baru...m i mad or co. Decision in your mad...wrst site ever who deliver wrong product and den charge money for pick up...sab chutiya banane ka dhanda h...mehnat ka kamau haram ka nhi...banned krdena chaiye aisa lootne waale site ko...

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Nov 01, 2018

Updated by AmAn Jajodia I purchased a mi band n u have deliverd a normal watch n when i triggered for refund CF is charging 90rs as pickup fee...means tumari galti ka prnalty me baru...m i mad or co. Decision in your mad...wrst site ever who deliver wrong product and den charge money for pick up...sab chutiya banane ka dhanda h...mehnat ka kamau haram ka nhi...banned krdena chaiye aisa lootne waale site ko...

Nov 01, 2018

Updated by AmAn Jajodia .

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Website: Club factory on google

Order no so55316897... I had booked the same order in last month on 10th oct but still i m not getting the same. Request you to please assist on priority. I am following from last month still i am not getting any reply. I first order is got late due to this reason company has cancel the cod. And same will get without cash. If not re solve the same we will not book any order next time the same co.

Club Factory customer support has been notified about the posted complaint.

Nov 01, 2018

Updated by Kirti Gavkar Shinde Order no SO55316897 ...I had booked the same order in last month on 10th Oct but still I m not getting the same. Request you to please assist on priority. I am following from last month still i am not getting any reply. I first order is got late due to this reason company has cancel the cod. And same will get without cash. If not re solve the same we will not book any order next time the same co.

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I bought a product so50905158 which was small so i sended it back...
My refund id : sor377402...
But i dont get any refund money in my account..
Its more than 20 days, but they havent refunded yet..
In the refund channel box its showing that refunded to balance..
But i cheked my account more than many times...
I hope u resolve my problem as fast as possible...

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Address: Kamrup Metropolitan, Assam, 781001

I am dr tapan thakuria from guwahati assam (Mob no. [protected], email [protected]@gmail.com). I had ordered online three items a back pack bag, one unisex waterproo[censored]nisex watch and a nail accessories in the website of clubfactory. I received a sealed parcel from xpressbees against my pre paid order on[protected]Order no. So[protected] for three items (Invoice dt[protected]. When i opened the packet on 28th oct 2018, i am surprised to see an ear phone (A20-03-01; wqw[protected]n), bar code [protected]) instead of orderd fashion unisex business waterproof quartz wadtch (Product code (Wqw[protected] along with other two ordered items. The packet of the wrong item is not yet opened. Hope i'll get a justification from your part for this mistake. Photographs of the products sent are attached herewith. The complain was lodged to [protected]@clubfactory.com on 29 oct 2018.

+3 photos

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Address: East Singhbhum, Jharkhand, 831004

Few days back on club factory site which was advertised on my facebook newsfeed i had purchased a sweetshirt which order no is so58685482.. I habe already made a full payment using my credit card, but when i download club factory app after that i can't locate its details on app, also on courier provider's site there is no details regarding this... Plz help

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Nov 01, 2018

Updated by anuvibhu Also "chat agency" provided by site is totally dumb... can't understand anything.

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Address: New Delhi, Delhi, 110015

Plz cancel my order; I have ordered by mistake sorry for the trouble, my order no is so609660 plz try to understand my problem, i love your product by I can't buy now I Wii sure that next time I will buy it, I really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, I am sure that u will cancel my order.

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Address: Kheda, Gujarat, 387002

Website: m.clubfactory.com

Dear sir/ ma'am
I am trupti gandhi from nadiad.
On date and time[protected]:26:13
I have purchased fashion one-piece long sleeve puff dress (Gray) worth ₹ 766.83 via paytm.
Order i'd : so56245211
Courier :ecom

Here is some issue in my product.
1. Material was not good
2. Size issue
I want to return this product and money back.
So please take action on it.

Thank you

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Address: Kolkata, West Bengal, 700036

I have booked 12 numbers verious items including shirts & pant. Rs. 4816.26 is transferred from paytm by order no. #201810270323363900907 and transaction id [protected] dated 27.10.2018 at 08:56:40 am and rest 780.74 is transfer from axis bank through paytm on same day and on same time. But the selected 12 items of club factory did not issue the order number of my ordered products till today. I am very eagerly waiting for the selected items. Please do the needful steps to get my products very soon.

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Address: 502329

I want to cancel my shipped order
As I want to order another product
Please cancel the order
Order number
SO60669970

Please please cancel my order
I will order another one If you cancel this order as I liked another product
Please cancel my order and I'll order another one

Hope you will cancel this order
So that I can order another one

Thank you and I request you to cancel this order please

Oct 31, 2018

Complaint marked as Resolved

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Address: Tirupur, Tamil Nadu

I ordered about a month ago and had been said it has been returned due to public holidays. I have not been refunded or given any other information regarding it. I tried contacting customer service but they cut my call and the customer chat centre is always busy. It has been a month and a half since I made this order and stilll have not been refund.

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Website: www.clubfactory.com

I ordered three full sleeve T shirts from Club Factory. The material is worst which stinks and size is too small.
My order id is SO55436565 and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
In website the material is mentioned as cotton but it doesn't seem cotton. very worst experience.
Please let me the procedure return and I want my money refunded.

Thanks

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I had order a T-Shirt as a guest, I don't have an account with Club Factory. My order no. is SO59837270. I want to return that T-Shirt. I have received the T-Shirt today only and I want to return it because of bad material. in your What I have to do in order to return that T-Shirt? This is my first order from Club Factory, I hope that I would get the solution of my problem. Please help me! Thank You!

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My order no is SO5937250, it was placed on the 21st of October 2018, and it is fully paid in advance, and I was informed that the products will be delivered in 3 - 4 working days,
however I am not getting any updates either by sms, or phone calls or e-mails or whatsapp to track the status of the order shipment.
Not do I have details of which courier service is going to cater to my order.
Further there is neither any online chat support service, nor any other helpline number where in, I can reach to them and confirm.
I need details on the same.
Otherwise I demand refund for the entire amount.

Regards
Shreya

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Address: Hyderabad, Telangana

HI,

I have ordered couple of items from club factory and the service is worst. The shipping was too late and there is a drastic difference between what is shown and what is delivered. The size is too small and the quality is worst. The picture shows four items and what we is get is one. The Club factory app is even more worst, not responding when trying to return the products. Could you please resolve the issue and file request to return the products under order number : SO54907671.

Contact Email: [protected]@gmail.com.

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My order number is so 56355482. I am not to able to track my order. It was supposed to be delivered on 1 november. But from last few days i was unable to track my order. Now please inform me about the delivery of my order. Please let me know when my order so 56355482 will be delivered.

Thanking you
Sadiya manzoor from district baramulla of jammu and kashmir
Pincode 193101
[protected]@gmail.com

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Ř

Řķ Åņjãņä

from Vadodara, Gujarat

Oct 31, 2018

My order number is SO54274463
Its is not perfect it's pure plastic shirt look as raincoat I will put back to company. Then coustmer care is busy

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S

Siddjaiswal

from Mumbai, Maharashtra

Oct 31, 2018

I want to cancel my order SO54698865 because one of the 2 items of my order was unavaliable. So the company cancled 1 item and shipped another1. I ordered on COD so now, I have to pay 100rs twice. Either
1.Cancle my order
2.give me 100rs compensation
3. reschedule my shipment when both the items are available.

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D

dimleed

from Lunglei, Mizoram

Oct 31, 2018

I had bought mens shoes but the size was a little small so i had opted for exchange. The money was refunded n shows in my account balance. But The payment page doesn't give me the option o[censored]sing my balance for the exchange purchase.

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S

shalini vasudev

from Kichha, Uttarakhand

Oct 31, 2018

My products are not reluable and do not match my expectations. My purse is not of good quality. My earrings are actually of wrong quantity. My purse is not of proper quality.

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shalini vasudev's reply, Oct 21, 2018

My return id is SON18102110012969600.my products are not reliable. And they do not meet my expectations, they are not of proper quality. I want to know the return address. I couldnt able to find it on your website. Please let me know.

R

Rashmi Vashisht

from Moga, Punjab

Oct 31, 2018

I ordered a product (shoulder bag) and its order no. is [protected] ... its a very silly product ... i just want to return that product.. please give my money back.. i am not satisfied it with this product.. i trust on your site but with this product m unsatisfied.

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K

Kajol Swain

from Patna, Bihar

Oct 31, 2018

Order no.-SO54508525, have not arrived, it was orderd on 5 th of October and tracking details is not available yet .The purchasing amount have been paid .

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A

Anam Anam

from Chas, Jharkhand

Oct 31, 2018

Club...service...customer...number...[protected]//[protected]
Club...service...customer...number...[protected]//[protected]

Reply

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834
Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

Anam Anam's reply, Oct 21, 2018

Club...service...customer...number...8250265270//9939907834

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Address: 411045

Order no so52068320

I have purchased xl size jacket from club factory, however it is very small in size that even my younger brother is not able use. I requested return on the same day itself. But even after 15 days later i have not received any communication or mail from club factory.

Request you to process my request asap and refund the amount.

Club Factory customer support has been notified about the posted complaint.

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F

Fibi

from Dharmanagar, Tripura

Oct 31, 2018

My COD has been cancelled even when I didn't cancel the order, my orders are expected on 2nd Nov, but now I can't track the order anymore. Code no. SO54854836

I have requested return for jacket, but not received any updates on it - Comment #3257776 - Image #0

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P

Parmeshwar Prajapati

from Jaipur, Rajasthan

Oct 31, 2018

I ordered a product on 22 october 2018 My order number is SO58252624 . On track my order it shows that the product has been delivered but I didn't get any product . Order tracking no is[protected]
Please resolve my problem as soon as possible

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P

P G Nath

from Vaikam, Kerala

Oct 31, 2018

I paid Rs 268.77 through internet banking SBI on 18/10/2018 for portable sewing machine.201810180271798025041GAEPCCLE4
No news from company.
Kindly confirm the payment and send me the item immediately

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Address: 560066

Website: Club Factory

Its been around more than 15 days to return the items but I didn't get any update for my payment status. I lost the SMS for return and that courier person did not shared anything after taking the items back. I contacted on email, support center but no help given by them.

It is worst process of company in India, as they don't even bother for the customer items and delivery.

Please help me to get my money back for my returned items.

Thanks

Club Factory customer support has been notified about the posted complaint.

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D

devesh1406

from Vijayawada, Andhra Pradesh

Oct 31, 2018

[protected] my oder no .
I have request for pickup but its already 20 days passed no body is contacting me . Plz do some thing.

complaining about my return items payment - Comment #3257737 - Image #0

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A

Apurva Khandare

from Pune, Maharashtra

Oct 31, 2018

I recieved my order on Saturday i. e, 20 Oct and I applied for return the same day nd today the date is 25 th yet they have not picked up the product.Your app provides worst services.U'll dnt evn recive the calls on the customer service no .Can you please let me know how many days more u'll will take for pick up.
Return Id:SON[protected]

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S

Sangita Sahani

from Gwalior, Madhya Pradesh

Oct 31, 2018

I buyed a leather boots from club factory, but is small size. Its size is 5.5, but I want 6. So please exchange it

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C

Chonmikhan Pharung

from Delhi, Delhi

Oct 31, 2018

Please cancel my order SO53566513

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M

Mohdsaalim

from Dehra Dun, Uttarakhand

Oct 31, 2018

I was order a jacket and when I received this product is different from the image shown at the time of order.i return this jacket and money are not add yet in my account.

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H

Harshu Patil

from Mumbai, Maharashtra

Oct 31, 2018

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO52999419, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 166

club factory cancel my order [ so61220972 ]

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refund the amount of i7 wireless earphones

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money not refunded of a cancelled product

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mi band

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ordered not received since last month

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product number : so50905158 / i havent recieved my money back

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wrong item delivery against ordered fashion unisex business waterproof quartz watch (product code (wqw000924837)

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regarding my order status...

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mens bracelet

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quality of products

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payments paid but order number not issued.

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cancel shipped order

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refund not delivered

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t shirt material and size are not proper

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I want to return my t-shirt which I ordered as a guest

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order status update

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so54907671: request a return

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unable to track my order. so 56355482

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I have requested return for jacket, but not received any updates on it

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complaining about my return items payment

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