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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
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Club Factory reviews & complaints page 168

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S
sandesh apraj
from Mumbai, Maharashtra
Oct 30, 2018
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Address: Mumbai City, Maharashtra, 400053
Website: [email protected]

Hi there,

My order number is so55722748 jakcom r3 smart ring deliver on dated 29th october 2018.
Its not working properly reason behind is version is not available to my device and its not allowed to connect my mobile phone.
So i request you to kindly collect this ring as i want return back
I will purchase something different as same price or adding some of amount
Kindly response my request as soon as possible
+1 photos
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    Princss Vashi
    from Kapurthala, Punjab
    Oct 30, 2018
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    I have ordered few items from your site and my order no. Is so51254306 and i m very dissatisfied with the product. They are not in good quality. Not same as picture shown. I m very disapointed. I requst to correct this kind of mistakes. And not to repeat it. I want to return it back.
    Please do guide me how to return it. And how you will refund the amount n in how many days
    Club Factory customer support has been notified about the posted complaint.
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      D
      devi paturi
      from Savantvadi, Maharashtra
      Oct 30, 2018
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      I order clg bag in club factory then send it os too small then i will put retun order but then they cant give my money back it getting 1 week i am waiting for money really its a worst company how then can play with customets trust bledyyy club factory i want my refund back plss as soon as possible reply me first and plss give my money its my money it will dangerous to u to play with our hard worked moneyyyy i hope u have sence and u will give my money back
      Club Factory customer support has been notified about the posted complaint.
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        P
        Patel Chetu
        from Ahmedabad, Gujarat
        Oct 29, 2018
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        Address: Navsari, Gujarat, 396380

        Please cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO58457659, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order.
        Club Factory customer support has been notified about the posted complaint.
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          D
          Dikshit Kapila
          from Badhni Kalan, Punjab
          Oct 29, 2018
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          Address: Ludhiana, Punjab, 141012
          Website: Consumer complaints.in shipped wrong item (shirt)

          My name is dikshit kapila.my order no is SO57211260.i order my product on 19/10/2018. I have order black cuduroy jacket but you shipped wrong item as like shirt and it is very small size that is not usable for me. its delivered on 27/10 /2018 in the afternoon.And I requested To return my product fastly.but there is no response From your side. I have send pics of your product label and barcode also so I am felling helpless.please provide A pick up Person at my address As soon as possible.please take your product And refund my money
          +2 photos
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            S
            Sahil sandhyana
            from Nagrota, Himachal Pradesh
            Oct 29, 2018
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            I have ordered a zipper maroom colour size medium but order i received is very differnt that i see in app...so i want to return this and help me shorting this

            order no . SO56613963
            The size is so small i want to return the product kindly tell the method and is this crushial to apply for return in club factory app.
            Thanks
            [protected]
            Sahil sandhyana
            +1 photos
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              R
              [email protected]
              from Bengaluru, Karnataka
              Oct 29, 2018
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              Address: Bangalore, Karnataka, 560047

              Team, delivery is not even ready to listen to me. he called and disconnected the without listening what am telling.
              such arrogant and rude delivery person should be punished.
              Atleast he should tel the option, what has to be done, without listening if he disconnect what should customer think. payment was already done.
              kindly let me know will the product be delivered or not. if nno, refund back the money paid.
              Club Factory customer support has been notified about the posted complaint.
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                A
                akankshasyngh
                from Mumbai, Maharashtra
                Oct 29, 2018
                Resolved
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                Resolved

                I am unable to locate the order ID. But the courier tracking ID is [protected] by xpressbess service company. The courier company sends me out for delivery message every morning, and on two occasions with details of delivery guy. The guys never call to schedule delivery, and when I call I get rude responses. The tracking site shows absolutely incorrect details. I have been available at the mentioned address on all days. I paid for the product using PayTm, have those details to share. But my first order on club factory website has caused a lot of mental agony. Will advise others also NEVER to order from here. It's complete forgery by the retailer and the courier service company.
                Oct 31, 2018
                Complaint marked as Resolved 
                The courier service provider hired by the company is very poor. Once my complaint reached Club Factory, they took necessary steps to get the product delivered at my doorstep.
                Club Factory customer support has been notified about the posted complaint.
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                  K
                  Kakarla Sivaprasad
                  from Manuguru, Telangana
                  Oct 29, 2018
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                  Address: Hyderabad, Andhra Pradesh, 500040

                  Dear sir, order no: SO52001760 was not delivered to me, since long back I am waiting, I am follow up with your chatting team, PL go through it, till date you hv not resolve the issue, no complaint mail id provided, I am totally upset with your service, in order tracking it is showing as delivered, so kindly look in to the matter and do the needful. PL stop customer harassment.
                  Club Factory customer support has been notified about the posted complaint.
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                    G
                    girrajgupta425
                    from Korba, Chhattisgarh
                    Oct 29, 2018
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                    Address: Bhopal, Madhya Pradesh

                    Sir on date 25october some one has stollen OTP of my paytm account and make purchaging from your company at 25October 4:08pm 816.61Rs and on 27 October at 3:19pm 280Rs Indian currency against order id 201810251038436695485 and 201810250948508834594. These amount were deducted from my PAYTM account number +91-[protected].
                    Regarding this i complain to PAYTM company. they were reply on next day to complain for u because payment has reached to your account
                    It was wrong transaction . kindly refund my amount.


                    Thank u
                    Club Factory customer support has been notified about the posted complaint.
                    Oct 31, 2018
                    Updated by girrajgupta425                     What is the status of my complain plz resolve the issue of my complain very soon.
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                      J
                      joerob
                      from Ranchi, Jharkhand
                      Oct 29, 2018
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                      Address: 834302

                      The order no so52132739 was palced on october 3 2018.in app tracker it is showing delivered to consignee on 14th october but i have not received the item till now. Kindly help me in this regard. There is no intimation recieved on behalf of club factory to respond to my complain. I have called their support centre where they advised to chat through and in chat they are sendind only automated messages which is not helpful.
                      Club Factory customer support has been notified about the posted complaint.
                      View replies
                      Hi
                      my mother also received a call claiming lucky draw offer scam.

                      how can the employee of a company leak the info.

                      the cheque sent to my mother by scammers claiming to be the MD of club factory.

                      please look into the matter and catch the culprits.
                      thank you

                      product showing delivered to consignee but item not received. - Comment #3254835 - Image #0
                      Reply
                      I got the deliver msg but product was not deliver it's very worst, I want delivery tomorrow otherwise I compliant to the company head and etc..
                      Order no - SO53423882

                      Please check and update us.

                      Product was not received..

                      product showing delivered to consignee but item not received. - Comment #3254840 - Image #0
                      Reply
                      Somebody calling from [protected]...Amit rastogi.claiming tat safari as a bumper prize .
                      asking for bank details n adhar card.

                      product showing delivered to consignee but item not received. - Comment #3255604 - Image #0
                      Reply
                      I orderd products on 14TH July, 2018. and Returend 2 of them In august but till now i didnt got refund from them of 384rs. i got a mail of refund credited but till now i didnt received my money.
                      Reply
                      I ordered a key chain from club factory but I got earrings. How dumb you guys are. My order I'd is SO57365215. It's your fault & I don't pay any pick up charges. Replace the product you delivered with the product I ordered.its helps alot
                      Reply
                      I have taken a wrong product. Please send me my money and take your product and now i will never want to buy any product from club factory because i bought two imes 2 itmes from club factory but both product i have take wrong quality.
                      Reply
                      Aryan Lalit's reply, Oct 22, 2018
                      Not genuine product
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                        A
                        Aaaahdgd
                        from Kanchipuram, Tamil Nadu
                        Oct 29, 2018
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                        I Have placed my order for 4 items on 11/10/2018 and deliver was supposed to be on 29/10/2018
                        I got a confirmation message of delivery
                        "" [Club Factory] Ready for Dispatch: Your order SO54564044 will be delivered in the next 3 days. Please be available on phone. The total amount is INR 594.71.""
                        And it has not been delivered till now .

                        For an amount of RS 594.71
                        Order number SO54564044
                        I have not received the package yet.
                        PLEASE CHECK IT SOON n delivery the above.
                        And the costomer care number is always busy to contact.
                        Please do the needful as soon as possible.
                        Club Factory customer support has been notified about the posted complaint.
                        View replies
                        Plz return my oder i am not like this item. I am recive wong item plz cancel my oder i am not like item i want to refund my money plzplz plz plz plz plzplz. Plz. Plz. Plz. Pl. Plz. Pl. Plz.

                        order not delivered please do the needful as soon as possible - Comment #3255139 - Image #0
                        Reply
                        I bought a green jacket via order no. SO56191955
                        I am highly dissatisfied with the stuff, the size and the stiching (hem).

                        Date of incident 25.10.2018

                        Full description of incident-poor quality, poor stuff, not as shown in website, not worth of money, scam, poor stitching

                        Desirable solution-return and refund
                        Reply
                        Mera product Abhi tk nhi aya h 1 mount ho chuke h club factory ke customer service bahut Hi misbehave se bat karte h aour debit card no magte h
                        Reply
                        Neha Anand Shukla's reply, Oct 24, 2018
                        Mera product Abhi tk deliver nhi hua h 1mounth ho gye h customer service Miss be have karte h
                        I had order no SO53294809., delivery date on 21/10/2018.until now i didnt received yet.
                        Reply
                        My product is small size pl return
                        Reply
                        I got a call from club factory about winning Car in lucky draw and when I ask about details they cut the call . I got a call from +91 [protected].
                        Reply
                        I ordered a dress from club factory order no-S[protected], at 22october 2018 10:11AM .ans I already paid for this but now i could not able to track my order.
                        and i didnot able to contact customercare.i am from india.
                        Reply
                        They said they will call me but no one is calling me for the confirmation of my order.
                        Reply
                        Can u please cancel my order.
                        I ordered it by mistake.
                        It will be very helpful
                        Order no:SO57993516
                        Please inform me on:
                        [protected]@gmail.com
                        Reply
                        I transfer my refunding amount to my main ac balance from clubfactory ac.
                        I select the paytm wallet but nuw i want that amount will b send in my bank account.
                        but money is still not reach aupto my paytm wallet and now clubfactory balance is also showing zero balance...i am so regret why i have choose to order it from clubfactory

                        order not delivered please do the needful as soon as possible - Comment #3256485 - Image #0
                        order not delivered please do the needful as soon as possible - Comment #3256485 - Image #1
                        Reply
                        I had returned my order on Wednesday 17 Oct 2018 but its been four days since and I haven't received my refund yet... Order no is SO50801287
                        Pls give me my refund ASAP...
                        Reply
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                          E
                          evans pauline
                          from Firozpur, Punjab
                          Oct 29, 2018
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                          Address: Ludhiana, Punjab, 141004

                          Hi
                          I got a lucky draw winner call from scammer who said they are from club factory. They said i won 12, 50000 or tata safari.
                          I ask them to send me the cheque but they insisted isted that i must shate my account details.
                          I ask them to whatapp me the proof of my lucky draw win.
                          Whats funny is that they shared the following picture of the winners cheque.
                          Its taken on the bed and its a blank cheque.
                          They guy said its been sent from the md of the club factory.

                          Club factory should do an internal audit before one of the onsumers file a case against club factory for leaking info.

                          Baljit kaur
                          +1 photos
                          Club Factory customer support has been notified about the posted complaint.
                          Oct 29, 2018
                          Updated by evans pauline                           this is the cheque that they said "MD of the club factory" sent me
                          View replies
                          Just now received a call from a male saying I have won a Tata Safari as a lucky draw winner. I also received a message from HP-Clubfy on the same. The registration amount for this is 12, 500 and it's valid only for today.

                          The call no is [protected].

                          This is for everyone's awareness. I just I will call back.

                          data leak lucky draw offer scam - Comment #3254846 - Image #0
                          Reply
                          I want to cancel my order SO54698865 because one of the 2 items of my order was unavaliable.

                          So the company cancled 1 item and shipped another1.

                          I ordered on cod so now, i have to pay 100rs twice.

                          So I want you to cancel this order, I will place another one.
                          Reply
                          Quality is not good enough my product
                          Reply
                          I have double about my balance.. There are about 5 items not available in your store and you should credit my account with same amount!!!
                          Reply
                          Hi. By mistake i placed an order on club factory app. My order number was SO58195668. I immediately cancelled it and moreover i didn't even confirmed the order. But the website is not showing any update regarding cancellation of my order. I request you to please cancel my order.
                          Reply
                          I have not received any information regarding my refund 10 days over . No 1 called . It was hard earned money. Plz return it soon. Coz those products were not worth money. Waiting for your response
                          Reply
                          Vallet is very small and quality is not good

                          product is also very bad
                          Reply
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                            K
                            Kumari kajal
                            from Samastipur, Bihar
                            Oct 29, 2018
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                            Address: Ranchi, Jharkhand, 834002

                            Dear authority,
                            I placed order on 12 september 2018.
                            My order no - so46118471
                            After being confirmed i was notified with a delivery date 26 september 2018 but till now it's showing that it will be delayed for one month,
                            So please cancel my order and refund my amount asap...

                            I think worst company and worst costumer experience. Fake company from china. Please don't use this website...

                            Want my refund money as soon as possible.
                            Thank you
                            Kajal kumari
                            Ranchi, jharkhand
                            Club Factory customer support has been notified about the posted complaint.
                            View replies
                            Got an sms, phone call from unknown number concerning my club factory order.
                            They frequently ask me you own the car and you have to pay some amount.

                            Fake numbers👉[protected],
                            [protected].

                            Please take action on this ..numbers

                            money refund as soon as possible - Comment #3255038 - Image #0
                            Reply
                            Club factory says they have credited the refund to clubfactory app balance. I have not received any amount in my possession.
                            I do not know what they mean by the term app balance.

                            money refund as soon as possible - Comment #3255093 - Image #0
                            Reply
                            I ordered a quick and easy eye shadow from club factory.. but it was damaged.. so i want return..

                            money refund as soon as possible - Comment #3255661 - Image #0
                            Reply
                            I have placed an order 15 days before . Without my consent they have cancelled my order and claiming that I have cancelled it and have been at my place 3 times, but they haven’t placed any call, I m not mad to wait for such a long time to cancel order, why would I cancel . I want my as soon as possible .
                            Reply
                            I have ordered earrings set of 16 and paid also, today we have received the product and I was shocked because they sent only 1 set of earrings and that to different one. (Which I have not selected) I am very much disappointed, so wanted return back the product.
                            Reply
                            Pls cancel my order
                            Reply
                            15 days ago, Club factory cancelled my order because of the inavailability of the product. But money is not refunded in my account. Refund my account as soon as possible.Refund ID :SOR[protected]
                            Reply
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                              H
                              Harnam Kanwar
                              from Hajipur, Punjab
                              Oct 29, 2018
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                              Address: Shimla, Himachal Pradesh, 171009
                              Website: its a online shopping website

                              A order against no. So46670314 was placed for refund by me and as per info. On club factory app it was credited into my account on 09.10.2018, but still there is no reflection of amount and customer care executive asking my debit card number. My request is to refund my order amount asap other wise i have to move consumer forum for this fraudulent.
                              Club Factory customer support has been notified about the posted complaint.
                              View replies
                              I have received a sms and then a call from [protected] where a person claimed to call from club factory lucky draw section and said that I am the winner and have to choose a prize either a car or the price of the car around 14.5 lakhs in my bank account in which case I need to sms the bank account details to that number. I have not replied back.

                              non refund of order - Comment #3255599 - Image #0
                              Reply
                              Plzzz plzz cancer my order SO57132164, i have made by mistake. I have ordered twice and have paid both times.. Vplz cancel it...
                              Reply
                              I ordered an jecket for myself as a gust my order number is SO54670050 I also downloaded app but getting an error when I proceed for return option also customer care No was not in use its a prepaid order I just want to change the size hope so that club factory team solve my problem as soon as possible
                              Reply
                              I placed an order on club factory App on dated 05.10.2018. My order No. was
                              S[protected]. I immediately cancel that order but refund not credited yet in my account. customer care doesn't respond.

                              Charusheela S.Patil
                              Vasai 401201.
                              Reply
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                                M
                                Mallikarjun N
                                from Bengaluru, Karnataka
                                Oct 29, 2018
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                                Address: Bangalore, Karnataka, 560037

                                Hi,

                                I have received below message which sounds like scam. Can you please take necessary actions if it is fraud. Please trace them via help line and take serious actions on them. It will really helpful to many innocent people who already went into that trap and people who are going into it.
                                Congratulation you are the winner of (Club factory online shopping) won the prize (Tata safari) which cost is rs :12, 40, 148. The charge of you registration service charge rs : 12450, 29/10/2018 rupes only. This is valid today know more for details to helpline no [protected].

                                Thank you.
                                Mallikarjun. N
                                Club Factory customer support has been notified about the posted complaint.
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                                  J
                                  Jocker Divakar
                                  from Jayamkondacholapuram, Tamil Nadu
                                  Oct 29, 2018
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                                  I got an call saying that they are calling from club factory and we won an mahindra car... They said that they are providing 2 options namely either cash or car... They ask us to provide our bank details and 16000 rupees. We know this is an fake call but they were saying our order details, address. This denotes someone on your website is helping them by providing our personal details... Please take action immediately...
                                  +1 photos
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                                    N
                                    nisanth chamundichalil
                                    from Delhi, Delhi
                                    Oct 29, 2018
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                                    Address: Thane, Maharashtra, 401107

                                    I am in receipt a call from one of the number on behalf of club factory -[protected]. Informing me that i have won the bumper dhamaka of mahindra xuv with cost of 1485000.

                                    I know this is a clear fraud call and message which i have received. My worry is how did club factory allow to share my personal details to these kind of fraud people.
                                    The ordered consignment is still in transit and did not received yet.
                                    +1 photos
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                                      T
                                      Taniya Thomas
                                      from Bengaluru, Karnataka
                                      Oct 29, 2018
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                                      Address: 641041
                                      Website: Club factory

                                      Dear club factory,
                                      It's been two weeks since i got notified that my orders were delivered. But i hadn't got anything. I tried calling the delivery number provided however that was futile. I've been trying to get answers from customer help chat but they have not done a thing for two weeks. Please refund. So51599462 is the order number. I tried the customer care number but either they were busy or they asked for card details. Please do the needful asap.
                                      Club Factory customer support has been notified about the posted complaint.
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                                        E
                                        Esh Khz
                                        from Delhi, Delhi
                                        Oct 29, 2018
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                                        Address: New Delhi, Delhi, 110049

                                        I order 2product from club factory n also made payment online through guest log in.. I recieved order number in my phone, but now when i try to check (Findmyorder) it shows (Enter valid order number)..? It is not accepting the order number which i enter... Order number is ss60029084.. Please help i am worried.. I want to be confirmed that its on process. Ty
                                        +1 photos
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