Club Factory Complaints & Reviews

I ordered two shirts but the received were different from what it was shown online.
I asked for returning immediately as the website showed 9 days replacement/return. I gave details but still, nobody showed up and I am not able to contact them via phone.
Not able to connect the customer support as it shows to be always busy.
Also not able to chat with them even though they claim to be 24hrs help service...

Hi,
i wants to get early delivery of my products. i want my product before 7th November, 2018. After 8th . I am not in town for 1.5 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products....

Bought the mens parka coat jacket fur hoodedwarm thicken khaki xl,
When the item arrived i noticed the collar on the inside was dirty?, also the zip is difficult to attach at the bottom and it sticks when trying to pull it down, i have send messages to you via your support, and the answer i get is, that it may be dirty due to being transported and just accept this.
What a disgraceful state of affairs, i paid £24.74 for this...

I have ordered 2 products from club factory one is a jacket which is small in size and one slip-on which is larger in size. And the size i gave for them is the size i am wearing of other brands like nike, puma, levi's etc.
Since that i am trying to contact customer care but there is only automated response and that bugs me that you can't even have the decency to reply yourself after an aftermath of a service. I am in usa and how can...

I've ordered an 12 pcs chain set with order number SO52743980.i thought it consists of 12 pcs but there comes only one piece in the set.so I've applied it for return.and it's been so long since i've applied for return.mail by myself is difficult for me to choose because i will be staying in hostels that too in city outskirts, kindly look over it and send your guys for picking up my parcel.
my return id:SON[protected]
Please...

I have placed an with club factory. Order no. 42392002 : 2.4g wireless car mouse.
I have not received the bluetooth adaptor with it. What will the use of the wireless mouse without bluetooth adaptor. Without the bluetooth adaptor, the mouse is nothing but a toy.
I have heard good reviews about club factory but the order delivered was not as per expectations....

We had bought a chinese men loose t shirt for rs 597.47. Our product was returned to club factory warehouse due to kerala floods and we were informed that we would be refunded withing two weeks as the payment had been by card. It has been 4 months and still haven't been refunded. Order number:so38403087. The tracking number is[protected]. We have decided to file an official case if matter does not get resolved and we are not refunded our...

The order delivered today 03/11/2018 but once i saw the receipt the order was totally 898.33 egp but the delivery boy asked me to pay more 700 egp as customs, so i had to return the order although i need it urgently.
I couldn't imagine till now how did that happen with customers without informing them that they should pay customs.
Please return my money back.
Order no so5765914...

I have ordered top and handbags. I received the product by today.
Product is not as per the expectations. After getting products i didn't like it.
Quality of top is not good and size is also not fine.
Handbag quality is worst.
I want to return both products because both are in worst quality. As per price, product quality is cheap. Please return the products. Agoc...

I paid for the product but it was never delivered. The tracking order said it was already delivered. After weeks of trying to contact them, someone finally picked up and oh my goodness.
I'm a woman
The guy could not speak properly, he kept screaming at me, kept asking for my name, he made me repeat tge problem 10 times, tgen hung up again. He threw lewed and obscene comments at me, asked for my nudes, askd for my debit card...

I ordered a ready-made cotton casual trouser from club factory. The product when received was not standard size, actually it was too small.
I requested for return of the product which was duly picked up from my residence. Along with it i also submitted a request for refund. On 22.10.2018vi received a communication from the company informing that the refund of rs. 592.48 has been sent to my account. It's 03.11.2018 today but so far...

I tried to get likes in advance for the free product i have chosen but after getting all the likes before the time ends it's not in my cart. But, it's showing add to cart. What's the reason for that??. This is second time i am getting like this. Already i tried it once for 50likes product but i lost that one and this too also. Is there any possibility of getting this one to me because i tried it very well and i want that product....

Hi, i ordered two bags from clubfactory, but i want to cancel one of them now as it is not needed now. Please cancel my order and make the refund as soon as possible. The bag is really nice but dont need it anymore. Please take the necessary steps as soon as possible

Order no. So61088735
Product that i want to cancel-handbag simple temperament classic charm personality trend bag...

I am frustrated by this site first they do not cancel my order when i ask them to and deliver an utter piece of trash which they call a"bag" the quality is devastating and it looks nothing like the picture. Secondly their customer services are sooo bad i can't even talk about it. This is the worst site ever and it made me hate online shopping. Thank you....

Hi,

I ordered a black shirt in size m, order number: so58411575

The shirt received with cut size label, not-as looking in the image on the website, it is looking cheap quality and it is not fit me want to return it,
Raised a mail to [protected]@fromfactory. Club but action took place. Please take it back and initiate the refund.

Regards,
Vikas kumar...

Sir,
It is the matter of regret that i have received the item today vide order no so58955310 on 02/11/2018 which is absolutely wrong item for me. I have also booked the cancel order for the same
But sorry to inform you that the pickup fees will be deducted from my refund amount. It is quiet harrassing and cheating.
Ordered item-pu leather mans big wallet
Received item-an ordinary lady's money purse...

I ordered for a product but thesame is damaged so i want to return it. I bought the product as guest and when i try to return thesame through app it shows that i need to sign in. But im not able to signin the app maybe due to some app problem. Can you please tell procedure for doing so as i have been trying to do the same since the last few days.
My order number is so57556755...

Please cancel this. It was mistakenly placed... And refund my amount back. I want to order something else.

I wanted to order for gift but the person whom i will gift has not liked the design enough and asked me to rather buy a blazer on club factory not this jacket.
I shall definitely book and order for the blazer that he has referred to me from club factory.

Pls cancel this order as soon as possible...

This is regarding my order number: so51245365, out of the three products only one product has been delivered and i was informed that as the other two products are not available and a refund was made. The amount to be refunded is rs. (1989.81 + 809.99) = rs.2799.80, and till today i have not received any refund. Kindly look into the matter and do the needful at the earliest. Please take the matter seriously and expedite corrective action as...

The worst company, i ordered the above mentioned shoe, its entirely different from the product shown, very low quality item,
Two of my friends also experienced the same. I want my refund and there is no returning option is provided. This is a fake company that knows only to cheat its customers, i dont want anybody to get cheated like this. The product i bought for rupees 1257 is not even worth of 200. A shoe worth of rupees 1257 should...