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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
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Club Factory reviews & complaints page 165

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A
abhilash2606
from Bengaluru, Karnataka
Nov 5, 2018
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Address: 560087
Website: www.clubfactory.com/home.html

I ordered two shirts but the received were different from what it was shown online.
I asked for returning immediately as the website showed 9 days replacement/return. I gave details but still, nobody showed up and I am not able to contact them via phone.
Not able to connect the customer support as it shows to be always busy.
Also not able to chat with them even though they claim to be 24hrs help service
Club Factory customer support has been notified about the posted complaint.
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    S
    SIdd2003
    from New Delhi, Delhi
    Nov 5, 2018
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    Address: New Delhi, Delhi, 110092

    Hi,
    i wants to get early delivery of my products. i want my product before 7th November, 2018. After 8th . I am not in town for 1.5 month.
    That’s why I want my product delivery earlier.
    I need that product which I purchased form your company.
    I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
    please help me with fast delivery of my products.

    Order no: SO59629570
    please revert me on my mail box if it possible.
    mail ID: [protected]@gmail.com
    Club Factory customer support has been notified about the posted complaint.
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      D
      David Parkinson-cane
      Nov 5, 2018
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      Address: FY8 3BW

      Bought the mens parka coat jacket fur hoodedwarm thicken khaki xl,
      When the item arrived i noticed the collar on the inside was dirty?, also the zip is difficult to attach at the bottom and it sticks when trying to pull it down, i have send messages to you via your support, and the answer i get is, that it may be dirty due to being transported and just accept this.
      What a disgraceful state of affairs, i paid £24.74 for this item and expect it to be brand new and fit for purpose, not a response like the one i received from club factory, please refund my money or send a replacement coat, not rude statement that more or less are saying you don't give a dam
      My email address is [protected]@gmail.com
      Regards
      Dpc.
      Club Factory customer support has been notified about the posted complaint.
      View replies
      Return cover
      Reply
      Dear, SIR/MADAM Congratulations!! Your Product ORDER, CLUB FACTORY AT, CLUB FACTORY
      MARKETING T.V Show Your Name To Open Lucky Draw Contest Tata Safari.The Marketing Value Prize 12, 60000 The Charge Of Your registration Service Pay. This Is Valid For Today 29/10/2018 To More Information Contact:[protected], [protected]Terms, & Conditions Thank You
      Reply
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        A
        Aditya Kalani
        Nov 5, 2018
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        Address: 92078
        Website: Club factory

        I have ordered 2 products from club factory one is a jacket which is small in size and one slip-on which is larger in size. And the size i gave for them is the size i am wearing of other brands like nike, puma, levi's etc.
        Since that i am trying to contact customer care but there is only automated response and that bugs me that you can't even have the decency to reply yourself after an aftermath of a service. I am in usa and how can i return this product and get my money back.
        Worst service experience of all time
        Club Factory customer support has been notified about the posted complaint.
        View replies
        I have ordered one neckpiece in club factory. I was expecting it to be delivered on 23rd of october but till now I havent recieved it yet..

        product size incorrect - Comment #3262224 - Image #0
        product size incorrect - Comment #3262224 - Image #1
        Reply
        Good day!

        My apology to pls. cancel my order under . So60455787 due to wrong items and rush needed..See attached file for the sent items that i am cancelling my order and bad thing there is no cancellation tab when i ordered it.

        Thank u
        Sent from my iPh

        product size incorrect - Comment #3262242 - Image #0
        Reply
        I ordered it bymistakely. I even find it highly priced. Please cancel my order!
        Reply
        I am nimisha rana. I return my order because size problem. I apply for return on the date 20/10/2018. And pickup the order from my place at 23/10/2018. But i not get refund.
        Please do helpfull for me.
        Instruct me when i will get refund.

        My refund id is SON[protected]
        Reply
        I have received the message towards the club factory that u r the lucky winner and got the first prize so u won the tata safari and then i called on that number and he told me to deposit 8500 first then he will give.
        So i would like to know that is it true or fake?
        Reply me on [protected]@gmail.com
        Reply
        I had ordered a hoodie which is smaller to my size. I would like to exchange it with a size bigger to the previous one. Since, I have any idea about the procedure. I would like you to guide me so that I can get my desired item. Please resolve the problem as soon as possible.
        Kindly help me to solve the problem.
        Reply
        Plzzz cancel my product as it was order by mistake as i was seeing that is it true or not as many apps are giving fake confirmation sorry for the inconvenience
        Hope you will understand
        Thanks
        Reply
        Your company send a courier product of jewelery product package full damaged, iam recieved the package opened & see that product fully damaged, so please take retun of this product & return my money without fail.
        please refond my money.
        Reply
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          P
          Pooja_bsr
          from Tirupati, Andhra Pradesh
          Nov 5, 2018
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          Address: 520007
          Website: club factory

          I've ordered an 12 pcs chain set with order number SO52743980.i thought it consists of 12 pcs but there comes only one piece in the set.so I've applied it for return.and it's been so long since i've applied for return.mail by myself is difficult for me to choose because i will be staying in hostels that too in city outskirts, kindly look over it and send your guys for picking up my parcel.
          my return id:SON[protected]
          Please look over it guys!!
          Club Factory customer support has been notified about the posted complaint.
          View replies
          Your product order no s[protected] not proper work and so plz return ya new product send.

          thank
          rajeev
          [protected]

          return product not picked up - Comment #3262218 - Image #0
          Reply
          Jo hmne ordar

          e kiya tha vo nhi bheja our dusra prodact aapne bhej diya hai..galt itam bheji hai plz call me
          P [protected]

          return product not picked up - Comment #3262234 - Image #0
          Reply
          mahendra d parmar's reply, Nov 2, 2018
          Hmne jo ordar kiya tha vo nhi aaya our dusra galat prodak bhaj diya hai aapne
          mahendra d parmar's reply, Nov 2, 2018
          Jo mangvaya tha vo nhi mila koi dusri galat itum bhej di hai aapne plz vapas lo

          Plz call me
          To pick up my return parcel since 27-10-18 but till now i got no calls nor messages please help
          Reply
          Pls cancel my order as i have ordered bymistake n i do not want it.i want ny order to be cancelled as soon as possible n also dont any parcel related to the wallet to come home.My email id is [protected]@gmail.com n i also want to recieve a verification code on this no which i have been trying since half and hour

          Thankyou
          Anushka Gowalani
          Reply
          I had ordered a foot wear, hairband and ear rings from clubfactory.com. Since the products were not up to the mark I returned them. The products were returned on 20/06/2018. The return chalan no is[protected].
          club Factory India (SO[protected].I have still not received the refund amount.
          Reply
          Please Cancel my order no. SO59146817...

          I am not able to receive this order...
          now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
          Reply
          Suddenly my order cancled so I want to Refund my money beacause I had pay money by debit card...
          So kindly take my complain and give me acknowledge as soon as...
          Order no.SO56684609
          Reply
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            I
            Indrayudh Basu Roy
            from Kolkata, West Bengal
            Nov 4, 2018
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            Address: 700156

            I have placed an with club factory. Order no. 42392002 : 2.4g wireless car mouse.
            I have not received the bluetooth adaptor with it. What will the use of the wireless mouse without bluetooth adaptor. Without the bluetooth adaptor, the mouse is nothing but a toy.
            I have heard good reviews about club factory but the order delivered was not as per expectations.
            Club Factory customer support has been notified about the posted complaint.
            View replies
            Item is damaged

            order no. 42392002 - Comment #3262237 - Image #0
            Reply
            shringar digit's reply, Nov 2, 2018
            watch is damaged whwn i open percel cover that time
            I want to return my product..
            Reply
            Luhi bota's reply, Oct 31, 2018
            Listen me..i was ordered a sunglass from your factory but today i receiced a jaket or jamper instead a sunglass..what is this..
            Luhi bota's reply, Oct 31, 2018
            I was odered a sunglass from your factory on 16th october.. But today i received a jaket or jamper instead of a sunglass. So imediately i want to return the parcel..in order to take over the parcel you please contact me in my phone no. 7035517991 and email- [email protected] u.
            Luhi bota's reply, Oct 31, 2018
            This has to inform you that I ordered a sun glasse order no SO55194004. I received the above item today but the received jumper is small in size. So I want to return it. I have already informed this to help centre but nobody take any action. Ultimately I inform you to kindly give proper guidelines as soon as possible
            Order no. SO55194004
            MY email= [email protected]
            By mistake I ordered a product ... But I don't need that ... Can u plz cancel my product ... I don't know how to cancel ... My order no:-SO60881891... I luv u product but now I am not able to buy that product .. next time surely I buy ur product...I don't know ...how to cancel that i like that product but by mistakenly I ordered that
            Reply
            Order no. SO57144956.[protected]@yahoo.com
            Reply
            Anargil Nicolas's reply, Oct 31, 2018
            canceling my orders.order no.SO57144956
            Order no. SO58589964 was made on 24th October, 2018. I have also made the online payment for the wrist watches ordered by this order no. I still haven't received the watch and m not able to see the status of the order. Kindly look into the same at the earliest. Regards, Anushree Chaudhari
            Reply
            D/22, Urjanagar colony Mahagama Godda Jharkhand
            Reply
            Sir
            I have place a order of men's leather Retro coats. my order no is SO59863518. kindly make changes in size. I required XXXL, buy mistake I have place the order of XXL. please confirm me.
            Reply
            I have purchased a bag order no. S[protected] Tracking no. [protected] my courier is with the courier office despite my repeated call they are not deliver the same.
            In this connection, I request you to take cognizence and act accordingly for smooth delivery of my Goods.

            Regards

            Navanand Singh
            SBI RBO KABIR CHOWK
            RAIGARH (CHATTISHARH)
            Reply
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              S
              Sreya Nagarik
              from Chennai, Tamil Nadu
              Nov 3, 2018
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              Address: 603203
              Website: Club-factory.com

              We had bought a chinese men loose t shirt for rs 597.47. Our product was returned to club factory warehouse due to kerala floods and we were informed that we would be refunded withing two weeks as the payment had been by card. It has been 4 months and still haven't been refunded. Order number:so38403087. The tracking number is[protected]. We have decided to file an official case if matter does not get resolved and we are not refunded our money at the earliest. The customer care refuses to pick up our calls even at correct times and leaves us on hold.
              Club Factory customer support has been notified about the posted complaint.
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                S
                Soha882008
                Nov 3, 2018
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                The order delivered today 03/11/2018 but once i saw the receipt the order was totally 898.33 egp but the delivery boy asked me to pay more 700 egp as customs, so i had to return the order although i need it urgently.
                I couldn't imagine till now how did that happen with customers without informing them that they should pay customs.
                Please return my money back.
                Order no so5765914
                Club Factory customer support has been notified about the posted complaint.
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                I am getting again the calls from unknown number +[protected] Though blocked these numbers
                Reply
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                  M
                  [email protected]
                  from Bengaluru, Karnataka
                  Nov 3, 2018
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                  Address: 560068

                  I have ordered top and handbags. I received the product by today.
                  Product is not as per the expectations. After getting products i didn't like it.
                  Quality of top is not good and size is also not fine.
                  Handbag quality is worst.
                  I want to return both products because both are in worst quality. As per price, product quality is cheap. Please return the products. Agoc
                  Club Factory customer support has been notified about the posted complaint.
                  Nov 03, 2018
                  Updated by [email protected]                   let me know the process for returning the orders.
                  View replies
                  Please let me know the process, how can i return the products.
                  Reply
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                    L
                    LCJ
                    from Chennai, Tamil Nadu
                    Nov 3, 2018
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                    I paid for the product but it was never delivered. The tracking order said it was already delivered. After weeks of trying to contact them, someone finally picked up and oh my goodness.
                    I'm a woman
                    The guy could not speak properly, he kept screaming at me, kept asking for my name, he made me repeat tge problem 10 times, tgen hung up again. He threw lewed and obscene comments at me, asked for my nudes, askd for my debit card pictures, when i refused he verbally abused me. This is his number
                    [protected], [protected]. I want them fired.
                    Club Factory customer support has been notified about the posted complaint.
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                      D
                      Darisingh
                      from Chandigarh, Chandigarh
                      Nov 3, 2018
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                      Website: www.clubfactory.com

                      I ordered a ready-made cotton casual trouser from club factory. The product when received was not standard size, actually it was too small.
                      I requested for return of the product which was duly picked up from my residence. Along with it i also submitted a request for refund. On 22.10.2018vi received a communication from the company informing that the refund of rs. 592.48 has been sent to my account. It's 03.11.2018 today but so far no refund has been received. Efforts to contact the customer care department could not materialise as the telephone nos given[protected] and 2) [protected] are both wrong. I apprehend that i have been cheated as the company has not give any clue how to contact them.
                      Club Factory customer support has been notified about the posted complaint.
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                        R
                        Rtust
                        from Suriapet, Telangana
                        Nov 3, 2018
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                        I tried to get likes in advance for the free product i have chosen but after getting all the likes before the time ends it's not in my cart. But, it's showing add to cart. What's the reason for that??. This is second time i am getting like this. Already i tried it once for 50likes product but i lost that one and this too also. Is there any possibility of getting this one to me because i tried it very well and i want that product.
                        Club Factory customer support has been notified about the posted complaint.
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                          K
                          Kirti Bhasin
                          from Rajpura, Punjab
                          Nov 2, 2018
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                          Address: Kurukshetra, Haryana, 136118
                          Website: www.clubfactory.com

                          Hi, i ordered two bags from clubfactory, but i want to cancel one of them now as it is not needed now. Please cancel my order and make the refund as soon as possible. The bag is really nice but dont need it anymore. Please take the necessary steps as soon as possible

                          Order no. So61088735
                          Product that i want to cancel-handbag simple temperament classic charm personality trend bag
                          Club Factory customer support has been notified about the posted complaint.
                          Nov 02, 2018
                          Updated by Kirti Bhasin                           Please note- It is a prepaid order
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                            D
                            Diya Bhattacharya
                            from Mumbai, Maharashtra
                            Nov 2, 2018
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                            I am frustrated by this site first they do not cancel my order when i ask them to and deliver an utter piece of trash which they call a"bag" the quality is devastating and it looks nothing like the picture. Secondly their customer services are sooo bad i can't even talk about it. This is the worst site ever and it made me hate online shopping. Thank you.
                            Club Factory customer support has been notified about the posted complaint.
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                              G
                              gauravsharma007
                              from Delhi, Delhi
                              Nov 2, 2018
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                              Address: New Delhi, Delhi, 110066
                              Website: www.clubfactory.com/views/product/detail.html?productId=1741960

                              Hi,

                              I ordered a black shirt in size m, order number: so58411575

                              The shirt received with cut size label, not-as looking in the image on the website, it is looking cheap quality and it is not fit me want to return it,
                              Raised a mail to [protected]@fromfactory. Club but action took place. Please take it back and initiate the refund.

                              Regards,
                              Vikas kumar
                              +1 photos
                              Club Factory customer support has been notified about the posted complaint.
                              Nov 24, 2018
                              Updated by gauravsharma007                               I have got my refund back today, for now, I'm satisfied with the process. But, must tell you please improve your return and refund processing time. If not please keep updating customer on regular basis on mail or call. This small things give more confidence with an online shopping website and add credibility to the venture.
                              Thank You
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                                M
                                Malaya Nandy
                                from Brahmapur, Odisha
                                Nov 2, 2018
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                                Sir,
                                It is the matter of regret that i have received the item today vide order no so58955310 on 02/11/2018 which is absolutely wrong item for me. I have also booked the cancel order for the same
                                But sorry to inform you that the pickup fees will be deducted from my refund amount. It is quiet harrassing and cheating.
                                Ordered item-pu leather mans big wallet
                                Received item-an ordinary lady's money purse
                                Club Factory customer support has been notified about the posted complaint.
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                                  J
                                  Jas Chera
                                  from Kalka, Himachal Pradesh
                                  Nov 2, 2018
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                                  I ordered for a product but thesame is damaged so i want to return it. I bought the product as guest and when i try to return thesame through app it shows that i need to sign in. But im not able to signin the app maybe due to some app problem. Can you please tell procedure for doing so as i have been trying to do the same since the last few days.
                                  My order number is so57556755
                                  Club Factory customer support has been notified about the posted complaint.
                                  View replies
                                  Good day!

                                  My apology to please cancel my order under . So60455787 due to wrong choice of size and it is supposed to be use for an event and it is late now .please cancel it and my sincere aplogy for this .And please see attached file that i send a cancellation letter thr day that i order it.

                                  Thank you.

                                  problem in return of item - Comment #3259891 - Image #0
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                                    A
                                    Angel Vera
                                    from Guwahati, Assam
                                    Nov 2, 2018
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                                    Address: Sonitpur, Assam, 784001
                                    Website: Club factory

                                    Please cancel this. It was mistakenly placed... And refund my amount back. I want to order something else.

                                    I wanted to order for gift but the person whom i will gift has not liked the design enough and asked me to rather buy a blazer on club factory not this jacket.
                                    I shall definitely book and order for the blazer that he has referred to me from club factory.

                                    Pls cancel this order as soon as possible
                                    Club Factory customer support has been notified about the posted complaint.
                                    Nov 02, 2018
                                    Updated by Angel Vera                                     Please cancel this.it was mistakenly placed...and refund my amount back.I want to order something else.

                                    I wanted to order for gift but the person whom I will gift has not liked the design enough and asked me to rather buy a blazer on club factory not this jacket.
                                    I shall definitely book and order for the blazer that he has referred to me from club factory.

                                    Pls cancel this order as soon as possible
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                                      M
                                      Memcha
                                      from Delhi, Delhi
                                      Nov 2, 2018
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                                      Address: Imphal East, Manipur, 795001

                                      This is regarding my order number: so51245365, out of the three products only one product has been delivered and i was informed that as the other two products are not available and a refund was made. The amount to be refunded is rs. (1989.81 + 809.99) = rs.2799.80, and till today i have not received any refund. Kindly look into the matter and do the needful at the earliest. Please take the matter seriously and expedite corrective action as soon as possible.
                                      Club Factory customer support has been notified about the posted complaint.
                                      View replies
                                      I ordered 7 set jewelry but i got 4 set. 3 set jewelry not delivered. Your tracking report showing items delivered oct 29 adimali S O. But i did'nt got full items. I paid full amount by online. My order TRACKING number is EQ[protected]IN.

                                      refund for order number: so51245365 - Comment #3259890 - Image #0
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                                        M
                                        Muhammed Nabeel.P.T
                                        from Ernakulam, Kerala
                                        Nov 2, 2018
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                                        Website: www.clubfactory.com

                                        The worst company, i ordered the above mentioned shoe, its entirely different from the product shown, very low quality item,
                                        Two of my friends also experienced the same. I want my refund and there is no returning option is provided. This is a fake company that knows only to cheat its customers, i dont want anybody to get cheated like this. The product i bought for rupees 1257 is not even worth of 200. A shoe worth of rupees 1257 should have last as long as atleast eight months but it seems like i ll be not able to use it for eight days. I want iccf to take strict action against this injustice. Thanking you
                                        +1 photos
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                                        I purchased a hooded sweatshirt from club Factory, I tried to pay through Paytm but payment done doubled, one payment is successfully completed but another is declined and money has been deducted but club factory didn't gave my refund or that deducted money

                                        men's fashion casual shoes j0332m - Comment #3259930 - Image #0
                                        men's fashion casual shoes j0332m - Comment #3259930 - Image #1
                                        Reply
                                        Please provide me army khaki jacket solder size is about 18 inch. I ordered 40.5 to 42.5 that is XL size, but your company send 38 size of khaki army jacket. Please exchange my jocket.

                                        men's fashion casual shoes j0332m - Comment #3259978 - Image #0
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                                        Order so57554709 is a black jacket, the size of jacket is jacket is not fit to me so I want to exchange it but m unable to apply for return on club factory app, plz help me
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                                        Despite my address being correct, my address appears incorrectly and no call came from ecom express and club factory
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