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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
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Club Factory reviews & complaints page 165

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M
Mrunalini Mitkari
from Savantvadi, Maharashtra
Nov 5, 2018
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Greetings !!

Please note that i have received wrong size 2 nos of men shirts.
I need to return those please let me know how to proceed.

Please note the below details
Order no. [protected]
Amount paid - 1220/-
Items 2 shirts
1. blue white strips
2. red white strips
Size - XL

Please let me know the same on urgent basis.
Hoping for positive reply
Revert back on Mail id. mrunali.[protected]@gmail.com

Regards,
Mrunalini M.
Club Factory customer support has been notified about the posted complaint.
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    A
    abhilash2606
    from Bengaluru, Karnataka
    Nov 5, 2018
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    Address: 560087
    Website: www.clubfactory.com/home.html

    I ordered two shirts but the received were different from what it was shown online.
    I asked for returning immediately as the website showed 9 days replacement/return. I gave details but still, nobody showed up and I am not able to contact them via phone.
    Not able to connect the customer support as it shows to be always busy.
    Also not able to chat with them even though they claim to be 24hrs help service
    Club Factory customer support has been notified about the posted complaint.
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      S
      SIdd2003
      from New Delhi, Delhi
      Nov 5, 2018
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      Address: New Delhi, Delhi, 110092

      Hi,
      i wants to get early delivery of my products. i want my product before 7th November, 2018. After 8th . I am not in town for 1.5 month.
      That’s why I want my product delivery earlier.
      I need that product which I purchased form your company.
      I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
      please help me with fast delivery of my products.

      Order no: SO59629570
      please revert me on my mail box if it possible.
      mail ID: [protected]@gmail.com
      Club Factory customer support has been notified about the posted complaint.
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        D
        David Parkinson-cane
        Nov 5, 2018
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        Address: FY8 3BW

        Bought the mens parka coat jacket fur hoodedwarm thicken khaki xl,
        When the item arrived i noticed the collar on the inside was dirty?, also the zip is difficult to attach at the bottom and it sticks when trying to pull it down, i have send messages to you via your support, and the answer i get is, that it may be dirty due to being transported and just accept this.
        What a disgraceful state of affairs, i paid £24.74 for this item and expect it to be brand new and fit for purpose, not a response like the one i received from club factory, please refund my money or send a replacement coat, not rude statement that more or less are saying you don't give a dam
        My email address is [protected]@gmail.com
        Regards
        Dpc.
        Club Factory customer support has been notified about the posted complaint.
        View replies
        Return cover
        Reply
        Dear, SIR/MADAM Congratulations!! Your Product ORDER, CLUB FACTORY AT, CLUB FACTORY
        MARKETING T.V Show Your Name To Open Lucky Draw Contest Tata Safari.The Marketing Value Prize 12, 60000 The Charge Of Your registration Service Pay. This Is Valid For Today 29/10/2018 To More Information Contact:[protected], [protected]Terms, & Conditions Thank You
        Reply
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          A
          Aditya Kalani
          Nov 5, 2018
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          Address: 92078
          Website: Club factory

          I have ordered 2 products from club factory one is a jacket which is small in size and one slip-on which is larger in size. And the size i gave for them is the size i am wearing of other brands like nike, puma, levi's etc.
          Since that i am trying to contact customer care but there is only automated response and that bugs me that you can't even have the decency to reply yourself after an aftermath of a service. I am in usa and how can i return this product and get my money back.
          Worst service experience of all time
          Club Factory customer support has been notified about the posted complaint.
          View replies
          I have ordered one neckpiece in club factory. I was expecting it to be delivered on 23rd of october but till now I havent recieved it yet..
          Reply
          Good day!

          My apology to pls. cancel my order under . So60455787 due to wrong items and rush needed..See attached file for the sent items that i am cancelling my order and bad thing there is no cancellation tab when i ordered it.

          Thank u
          Sent from my iPh
          Reply
          I ordered it bymistakely. I even find it highly priced. Please cancel my order!
          Reply
          I am nimisha rana. I return my order because size problem. I apply for return on the date 20/10/2018. And pickup the order from my place at 23/10/2018. But i not get refund.
          Please do helpfull for me.
          Instruct me when i will get refund.

          My refund id is SON[protected]
          Reply
          I have received the message towards the club factory that u r the lucky winner and got the first prize so u won the tata safari and then i called on that number and he told me to deposit 8500 first then he will give.
          So i would like to know that is it true or fake?
          Reply me on [protected]@gmail.com
          Reply
          I had ordered a hoodie which is smaller to my size. I would like to exchange it with a size bigger to the previous one. Since, I have any idea about the procedure. I would like you to guide me so that I can get my desired item. Please resolve the problem as soon as possible.
          Kindly help me to solve the problem.
          Reply
          Plzzz cancel my product as it was order by mistake as i was seeing that is it true or not as many apps are giving fake confirmation sorry for the inconvenience
          Hope you will understand
          Thanks
          Reply
          Your company send a courier product of jewelery product package full damaged, iam recieved the package opened & see that product fully damaged, so please take retun of this product & return my money without fail.
          please refond my money.
          Reply
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            P
            Pooja_bsr
            from Tirupati, Andhra Pradesh
            Nov 5, 2018
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            Address: 520007
            Website: club factory

            I've ordered an 12 pcs chain set with order number SO52743980.i thought it consists of 12 pcs but there comes only one piece in the set.so I've applied it for return.and it's been so long since i've applied for return.mail by myself is difficult for me to choose because i will be staying in hostels that too in city outskirts, kindly look over it and send your guys for picking up my parcel.
            my return id:SON[protected]
            Please look over it guys!!
            Club Factory customer support has been notified about the posted complaint.
            View replies
            Your product order no s[protected] not proper work and so plz return ya new product send.

            thank
            rajeev
            [protected]
            Reply
            Jo hmne ordar

            e kiya tha vo nhi bheja our dusra prodact aapne bhej diya hai..galt itam bheji hai plz call me
            P [protected]
            Reply
            mahendra d parmar's reply, Nov 2, 2018
            Hmne jo ordar kiya tha vo nhi aaya our dusra galat prodak bhaj diya hai aapne
            mahendra d parmar's reply, Nov 2, 2018
            Jo mangvaya tha vo nhi mila koi dusri galat itum bhej di hai aapne plz vapas lo

            Plz call me
            To pick up my return parcel since 27-10-18 but till now i got no calls nor messages please help
            Reply
            Pls cancel my order as i have ordered bymistake n i do not want it.i want ny order to be cancelled as soon as possible n also dont any parcel related to the wallet to come home.My email id is [protected]@gmail.com n i also want to recieve a verification code on this no which i have been trying since half and hour

            Thankyou
            Anushka Gowalani
            Reply
            I had ordered a foot wear, hairband and ear rings from clubfactory.com. Since the products were not up to the mark I returned them. The products were returned on 20/06/2018. The return chalan no is[protected].
            club Factory India (SO[protected].I have still not received the refund amount.
            Reply
            Please Cancel my order no. SO59146817...

            I am not able to receive this order...
            now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
            Reply
            Suddenly my order cancled so I want to Refund my money beacause I had pay money by debit card...
            So kindly take my complain and give me acknowledge as soon as...
            Order no.SO56684609
            Reply
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              I
              Indrayudh Basu Roy
              from Kolkata, West Bengal
              Nov 4, 2018
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              Address: 700156

              I have placed an with club factory. Order no. 42392002 : 2.4g wireless car mouse.
              I have not received the bluetooth adaptor with it. What will the use of the wireless mouse without bluetooth adaptor. Without the bluetooth adaptor, the mouse is nothing but a toy.
              I have heard good reviews about club factory but the order delivered was not as per expectations.
              Club Factory customer support has been notified about the posted complaint.
              View replies
              Item is damaged
              Reply
              shringar digit's reply, Nov 2, 2018
              watch is damaged whwn i open percel cover that time
              I want to return my product..
              Reply
              Luhi bota's reply, Oct 31, 2018
              Listen me..i was ordered a sunglass from your factory but today i receiced a jaket or jamper instead a sunglass..what is this..
              Luhi bota's reply, Oct 31, 2018
              I was odered a sunglass from your factory on 16th october.. But today i received a jaket or jamper instead of a sunglass. So imediately i want to return the parcel..in order to take over the parcel you please contact me in my phone no. 7035517991 and email- [email protected] u.
              Luhi bota's reply, Oct 31, 2018
              This has to inform you that I ordered a sun glasse order no SO55194004. I received the above item today but the received jumper is small in size. So I want to return it. I have already informed this to help centre but nobody take any action. Ultimately I inform you to kindly give proper guidelines as soon as possible
              Order no. SO55194004
              MY email= [email protected]
              By mistake I ordered a product ... But I don't need that ... Can u plz cancel my product ... I don't know how to cancel ... My order no:-SO60881891... I luv u product but now I am not able to buy that product .. next time surely I buy ur product...I don't know ...how to cancel that i like that product but by mistakenly I ordered that
              Reply
              Order no. SO57144956.[protected]@yahoo.com
              Reply
              Anargil Nicolas's reply, Oct 31, 2018
              canceling my orders.order no.SO57144956
              Order no. SO58589964 was made on 24th October, 2018. I have also made the online payment for the wrist watches ordered by this order no. I still haven't received the watch and m not able to see the status of the order. Kindly look into the same at the earliest. Regards, Anushree Chaudhari
              Reply
              D/22, Urjanagar colony Mahagama Godda Jharkhand
              Reply
              Sir
              I have place a order of men's leather Retro coats. my order no is SO59863518. kindly make changes in size. I required XXXL, buy mistake I have place the order of XXL. please confirm me.
              Reply
              I have purchased a bag order no. S[protected] Tracking no. [protected] my courier is with the courier office despite my repeated call they are not deliver the same.
              In this connection, I request you to take cognizence and act accordingly for smooth delivery of my Goods.

              Regards

              Navanand Singh
              SBI RBO KABIR CHOWK
              RAIGARH (CHATTISHARH)
              Reply
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                S
                Sreya Nagarik
                from Chennai, Tamil Nadu
                Nov 3, 2018
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                Address: 603203
                Website: Club-factory.com

                We had bought a chinese men loose t shirt for rs 597.47. Our product was returned to club factory warehouse due to kerala floods and we were informed that we would be refunded withing two weeks as the payment had been by card. It has been 4 months and still haven't been refunded. Order number:so38403087. The tracking number is[protected]. We have decided to file an official case if matter does not get resolved and we are not refunded our money at the earliest. The customer care refuses to pick up our calls even at correct times and leaves us on hold.
                Club Factory customer support has been notified about the posted complaint.
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                  S
                  Soha882008
                  Nov 3, 2018
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                  The order delivered today 03/11/2018 but once i saw the receipt the order was totally 898.33 egp but the delivery boy asked me to pay more 700 egp as customs, so i had to return the order although i need it urgently.
                  I couldn't imagine till now how did that happen with customers without informing them that they should pay customs.
                  Please return my money back.
                  Order no so5765914
                  Club Factory customer support has been notified about the posted complaint.
                  View replies
                  I am getting again the calls from unknown number +[protected] Though blocked these numbers
                  Reply
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                    M
                    [email protected]
                    from Bengaluru, Karnataka
                    Nov 3, 2018
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                    Address: 560068

                    I have ordered top and handbags. I received the product by today.
                    Product is not as per the expectations. After getting products i didn't like it.
                    Quality of top is not good and size is also not fine.
                    Handbag quality is worst.
                    I want to return both products because both are in worst quality. As per price, product quality is cheap. Please return the products. Agoc
                    Club Factory customer support has been notified about the posted complaint.
                    Nov 03, 2018
                    Updated by [email protected]                     let me know the process for returning the orders.
                    View replies
                    Please let me know the process, how can i return the products.
                    Reply
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                      L
                      LCJ
                      from Chennai, Tamil Nadu
                      Nov 3, 2018
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                      I paid for the product but it was never delivered. The tracking order said it was already delivered. After weeks of trying to contact them, someone finally picked up and oh my goodness.
                      I'm a woman
                      The guy could not speak properly, he kept screaming at me, kept asking for my name, he made me repeat tge problem 10 times, tgen hung up again. He threw lewed and obscene comments at me, asked for my nudes, askd for my debit card pictures, when i refused he verbally abused me. This is his number
                      [protected], [protected]. I want them fired.
                      Club Factory customer support has been notified about the posted complaint.
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                        D
                        Darisingh
                        from Chandigarh, Chandigarh
                        Nov 3, 2018
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                        Website: www.clubfactory.com

                        I ordered a ready-made cotton casual trouser from club factory. The product when received was not standard size, actually it was too small.
                        I requested for return of the product which was duly picked up from my residence. Along with it i also submitted a request for refund. On 22.10.2018vi received a communication from the company informing that the refund of rs. 592.48 has been sent to my account. It's 03.11.2018 today but so far no refund has been received. Efforts to contact the customer care department could not materialise as the telephone nos given[protected] and 2) [protected] are both wrong. I apprehend that i have been cheated as the company has not give any clue how to contact them.
                        Club Factory customer support has been notified about the posted complaint.
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                          R
                          Rtust
                          from Suriapet, Telangana
                          Nov 3, 2018
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                          I tried to get likes in advance for the free product i have chosen but after getting all the likes before the time ends it's not in my cart. But, it's showing add to cart. What's the reason for that??. This is second time i am getting like this. Already i tried it once for 50likes product but i lost that one and this too also. Is there any possibility of getting this one to me because i tried it very well and i want that product.
                          Club Factory customer support has been notified about the posted complaint.
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                            K
                            Kirti Bhasin
                            from Rajpura, Punjab
                            Nov 2, 2018
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                            Address: Kurukshetra, Haryana, 136118
                            Website: www.clubfactory.com

                            Hi, i ordered two bags from clubfactory, but i want to cancel one of them now as it is not needed now. Please cancel my order and make the refund as soon as possible. The bag is really nice but dont need it anymore. Please take the necessary steps as soon as possible

                            Order no. So61088735
                            Product that i want to cancel-handbag simple temperament classic charm personality trend bag
                            Club Factory customer support has been notified about the posted complaint.
                            Nov 02, 2018
                            Updated by Kirti Bhasin                             Please note- It is a prepaid order
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                              D
                              Diya Bhattacharya
                              from Mumbai, Maharashtra
                              Nov 2, 2018
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                              I am frustrated by this site first they do not cancel my order when i ask them to and deliver an utter piece of trash which they call a"bag" the quality is devastating and it looks nothing like the picture. Secondly their customer services are sooo bad i can't even talk about it. This is the worst site ever and it made me hate online shopping. Thank you.
                              Club Factory customer support has been notified about the posted complaint.
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                                G
                                gauravsharma007
                                from Delhi, Delhi
                                Nov 2, 2018
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                                Address: New Delhi, Delhi, 110066
                                Website: www.clubfactory.com/views/product/detail.html?productId=1741960

                                Hi,

                                I ordered a black shirt in size m, order number: so58411575

                                The shirt received with cut size label, not-as looking in the image on the website, it is looking cheap quality and it is not fit me want to return it,
                                Raised a mail to [protected]@fromfactory. Club but action took place. Please take it back and initiate the refund.

                                Regards,
                                Vikas kumar
                                Club Factory customer support has been notified about the posted complaint.
                                Nov 24, 2018
                                Updated by gauravsharma007                                 I have got my refund back today, for now, I'm satisfied with the process. But, must tell you please improve your return and refund processing time. If not please keep updating customer on regular basis on mail or call. This small things give more confidence with an online shopping website and add credibility to the venture.
                                Thank You
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                                  M
                                  Malaya Nandy
                                  from Brahmapur, Odisha
                                  Nov 2, 2018
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                                  Sir,
                                  It is the matter of regret that i have received the item today vide order no so58955310 on 02/11/2018 which is absolutely wrong item for me. I have also booked the cancel order for the same
                                  But sorry to inform you that the pickup fees will be deducted from my refund amount. It is quiet harrassing and cheating.
                                  Ordered item-pu leather mans big wallet
                                  Received item-an ordinary lady's money purse
                                  Club Factory customer support has been notified about the posted complaint.
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                                    J
                                    Jas Chera
                                    from Kalka, Himachal Pradesh
                                    Nov 2, 2018
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                                    I ordered for a product but thesame is damaged so i want to return it. I bought the product as guest and when i try to return thesame through app it shows that i need to sign in. But im not able to signin the app maybe due to some app problem. Can you please tell procedure for doing so as i have been trying to do the same since the last few days.
                                    My order number is so57556755
                                    Club Factory customer support has been notified about the posted complaint.
                                    View replies
                                    Good day!

                                    My apology to please cancel my order under . So60455787 due to wrong choice of size and it is supposed to be use for an event and it is late now .please cancel it and my sincere aplogy for this .And please see attached file that i send a cancellation letter thr day that i order it.

                                    Thank you.
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                                      A
                                      Angel Vera
                                      from Guwahati, Assam
                                      Nov 2, 2018
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                                      Address: Sonitpur, Assam, 784001
                                      Website: Club factory

                                      Please cancel this. It was mistakenly placed... And refund my amount back. I want to order something else.

                                      I wanted to order for gift but the person whom i will gift has not liked the design enough and asked me to rather buy a blazer on club factory not this jacket.
                                      I shall definitely book and order for the blazer that he has referred to me from club factory.

                                      Pls cancel this order as soon as possible
                                      Club Factory customer support has been notified about the posted complaint.
                                      Nov 02, 2018
                                      Updated by Angel Vera                                       Please cancel this.it was mistakenly placed...and refund my amount back.I want to order something else.

                                      I wanted to order for gift but the person whom I will gift has not liked the design enough and asked me to rather buy a blazer on club factory not this jacket.
                                      I shall definitely book and order for the blazer that he has referred to me from club factory.

                                      Pls cancel this order as soon as possible
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                                        M
                                        Memcha
                                        from Delhi, Delhi
                                        Nov 2, 2018
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                                        Address: Imphal East, Manipur, 795001

                                        This is regarding my order number: so51245365, out of the three products only one product has been delivered and i was informed that as the other two products are not available and a refund was made. The amount to be refunded is rs. (1989.81 + 809.99) = rs.2799.80, and till today i have not received any refund. Kindly look into the matter and do the needful at the earliest. Please take the matter seriously and expedite corrective action as soon as possible.
                                        Club Factory customer support has been notified about the posted complaint.
                                        View replies
                                        I ordered 7 set jewelry but i got 4 set. 3 set jewelry not delivered. Your tracking report showing items delivered oct 29 adimali S O. But i did'nt got full items. I paid full amount by online. My order TRACKING number is EQ[protected]IN.
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